• Bookmark

    Facebook

Facebook

Write a Review

Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
See all photos
How would you rate Facebook?

Reviews (1,671)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user jingyunhu24
China
1 review
2 helpful votes
  • Send Message
May 10th, 2023

My profile is filled with tons of stupid ads about some weight-loss product which looks really suspicious. FACEBOOK really needs to work on their account security management!

Date of experience: May 10, 2023

Thumbnail of user lindac289
Texas
2 reviews
5 helpful votes
  • Send Message
August 29th, 2018

Even if I elect to pay for faster shipping it still takes almost a month to get your order. I would order larger quantity if it did not take so long to receive.

Date of experience: August 29, 2018

Thumbnail of user leticiaa
District of Columbia
3 reviews
2 helpful votes
  • Send Message
February 3rd, 2014

I really love facebook. But sometimes I feel I lost my real life friend. Facebook make our privacy now become public. So don't too easy to expose about our life.

Date of experience: February 3, 2014

Thumbnail of user michaelj1995
Minnesota
7 reviews
1 helpful vote
  • Send Message
September 17th, 2021

A good place to share posts, pics and videos and to make friends with people all over the world. You can also like pages and posts and join different groups.

Date of experience: September 17, 2021

Thumbnail of user suek171
Maryland
1 review
4 helpful votes
  • Send Message
October 30th, 2019

Customer service sucks, oh my bad what customer service. There is none! Facebook Sucks. I cant even recover my old account because it wont let me change my phone number!

Date of experience: October 30, 2019

Thumbnail of user user7019
Australia
1 review
0 helpful votes
  • Send Message
February 23rd, 2022

Hopelessly useless for protecting customer
Privacy my useless Gmail accounts and zero cooperation in service tech response
Customer Service Google!?
FaceBooks big Disappointment from DOS
It's Spoilt brat attitude recently
Negative 5 Stars for what was done to all my google accounts

Tip for consumers:
Want Stress???
Interference constant advertising campaigns interfered with operation apps and third party corrupt $#*!

Service
Value
Shipping
Returns
Quality

Date of experience: February 23, 2022

Thumbnail of user lenoran
Florida
2 reviews
18 helpful votes
  • Send Message
March 16th, 2015

I am very disappointed with FairyWigs and will never order from them again or advise anyone else to order from them. After waiting for a little over a month, the wig I received was not the one I ordered. I let them know within the seven day they give you, that it was not the right wig. I took picures and emailed them to the company. They gave me all kinds of excuses as to why the wig did not look like the one ordered. When I ordered my wig I ordered it with the understanding that I can return it, if something was wrong with the order. Instead they offered to refund me $16.00. The other was to tell me that I will have to pay stiff overseas shipping charges if I choose to have another one made. I wanted what I ordered and if they had given me that choice and let me know they would get the new wig to me at no more cost to me, I would have accepted that and waited another month to receive the new wig. At this point I will never order from this company or any company associated with them, every again.

Tip for consumers:
Do not order from this company. If you get the wrong wig they will take it back without warning you that you may have to pay extra for overseas shipping.

Date of experience: March 16, 2015

Thumbnail of user howardk150
California
1 review
0 helpful votes
  • Send Message
September 8th, 2021

I will never buy another ad through facebook.
I have seen page after page, and post after post, be deleted (or hidden) per facebook's agenda. Facebook is crushing truth and free speech.

Service
Value
Quality

Date of experience: September 8, 2021

Thumbnail of user johnc1909
Pakistan
2 reviews
1 helpful vote
  • Send Message
December 22nd, 2018

It is really nice app but i have some kind of privacy concerns about it, whenever i meet a person, i find him in my suggestion,. How is it possible, do they know who I meet?

Overall nice app

Date of experience: December 22, 2018

Thumbnail of user maheshp13
Nepal
2 reviews
0 helpful votes
  • Send Message
May 30th, 2019

I know that Facebook is the best application to connect with people. And i like lite version of Facebook. Which is only 1 mb with best features. That's all.

Date of experience: May 30, 2019

Thumbnail of user sarahm1872
Texas
1 review
0 helpful votes
  • Send Message
February 11th, 2021

So my account was hacked by a mutt in Lagos, Nigeria, and Facebook team has done absolutely NOTHING to help get it back or even shut it down. The hacker is literally using my old account to SCAM PEOPLE and Facebook says it does not go against community standards? So you telling me scamming, account hacking, account theft and exploitation, and even identity theft does not go against community standards? Huh? BULL$#*!! I do not even care that Facebook Team did absolutely NOTHING to help me get my account back. After all, I can always make a new one. But I cannot tolerate them allowing a HACKING SCAMMER use the account to do illegal scamming $#*! UNDER MY NAME/MY IDENTITY.

Get your $#*! together Facebook. Do your goddamn job and either help me get my account back or SHUT IT DOWN so that $#*!ing SAND MUTT cannot use it to prey on other people!

Service
Value
Quality

Date of experience: February 11, 2021

Thumbnail of user mitalib1
India
1 review
0 helpful votes
  • Send Message
May 21st, 2019

They should focus on improving their privacy. After the data breaching incident, many people have left Facebook. So for the time being their main aim should be improving their users' privacy.

Date of experience: May 21, 2019

Thumbnail of user scottb2859
North Carolina
1 review
0 helpful votes
  • Send Message
December 29th, 2022

I got an estimate the day after I called, and the work was done within the week. Although it has only been a short while, I am very pleased with the work done.

Tip for consumers:
Do research on quality of work and prices.

Products used:
Gutter guards

Service
Value
Shipping
Quality

Date of experience: December 28, 2022

Thumbnail of user albertf289
Canada
1 review
0 helpful votes
  • Send Message
December 7th, 2023

An artist of course -In the winter I read books and do Facebook but in warmer temperatures would rather be outside with the music of the sweet little birds and a friend or two or more.

Date of experience: December 6, 2023

Thumbnail of user steves39
California
7 reviews
20 helpful votes
  • Send Message
June 8th, 2011

There is no doubt in it that facebook.com is the largest social media website. An excellent site with all features an advanced social media website should have..

Date of experience: June 8, 2011

Thumbnail of user writings2
Germany
4 reviews
22 helpful votes
  • Send Message
March 14th, 2016

I cannot wait for the day when facebook is over...

It is the definition of greed and narcissism and this is nowhere more clear than through the actions of the arrogant and childish owner.

Date of experience: March 14, 2016

Thumbnail of user shahida39
India
1 review
0 helpful votes
  • Send Message
February 24th, 2022

They didn't take down the post comments and who didn't follow the shown guidelines but they take down the post/comment who didn't offensive/braking the rules.
Religion, Gender & More Types Of Problem Going On There But Still They Act Like They Are Good.

Service
Quality

Date of experience: February 24, 2022

Thumbnail of user stevenc2000
Georgia
7 reviews
5 helpful votes
  • Send Message
May 25th, 2023

Yet again Facebook held my posts for 5 days. Claimed an 'admin' approved it.
I am creator and admin for my group.
Don't lie if you can get caught, you scumbags! You are caught!

Tip for consumers:
Tired of censorship

Service
Value
Quality

Date of experience: May 25, 2023

Thumbnail of user johnc188
Romania
7 reviews
11 helpful votes
  • Send Message
December 25th, 2013

It tricked everybody to give in all their private data and private life and sells all of this data. Plus everybody is addicted and I do not see any value in it, whatsoever!

Date of experience: December 25, 2013

Thumbnail of user judys1008
Florida
1 review
2 helpful votes
  • Send Message
November 3rd, 2021

Moral crime against humanity especially children. Money is the root of all evil and Facebook has proved this adage.
This is not about a purchase this is about shaming and misinformation.

Date of experience: November 3, 2021

Thumbnail of user sdghinnvj
Florida
3 reviews
3 helpful votes
  • Send Message
May 23rd, 2017

Been using Facebook for almost 7 years, then Instagram, Pinterest, tumblr, it's still my favorite site and app to be connected with my fiends and family, very good experience and it worths 5 star.

Date of experience: May 22, 2017

Thumbnail of user wyneep
Colorado
1 review
1 helpful vote
  • Send Message
November 17th, 2015

This massage therapist tore me up and gave me a soft tissue injury! She manipulated me and even told me at the time, yet I didn't understand because I trusted her. BEWARE!

Date of experience: November 17, 2015

Thumbnail of user vancec10
Bangladesh
4 reviews
18 helpful votes
  • Send Message
September 30th, 2014

Facebook is great. I like to browsing facebook. A day i running my facebook 18 hours. There are no other choice like facebook. Most of the young boy like facebook.

Tip for consumers:
Facebook is part in my life

Service
Value
Shipping
Returns
Quality

Date of experience: September 30, 2014

Thumbnail of user jessliej
France
2 reviews
17 helpful votes
  • Send Message
November 13th, 2018

This $#*!book is made to spy on you
To steal your data and to sell it
That applies for all facebook products (whatsapp, instagram...)
Try to sign up with tor or to login with tor and your account locked
Then they will ask about your PHONE NUMBER or GOVERNMENTAL ID
I think they shouldn't force anyone to share this VERY PRIVATE INFORMATION with them
Besides who are they to request them?

Date of experience: November 13, 2018

Thumbnail of user dianar77
Alaska
5 reviews
4 helpful votes
  • Send Message
January 8th, 2018

I enjoy Facebook a lot and use it to communicate with people all over the world and enjoy it and i enjoy a strong debate and do not just post about random things. But strong convictions!

Date of experience: January 7, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Facebook?