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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
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How would you rate Facebook?

Reviews (1,671)

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Timeframe

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user peterp316
GB
1 review
0 helpful votes
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September 30th, 2018

Suppose there are 2 ways to look at this. 1) well done Facebook for warning me to protect my account, or 2) why has my Facebook account been compromised twice in as many weeks. Really worrying. Might be time for a break.

Date of experience: September 30, 2018

Thumbnail of user paulc77
Paul C.
Pennsylvania
80 reviews
146 helpful votes
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November 7th, 2013

Best social networking site ever. You get to like lots of different things such as products or businesses. It also helps you get in touch with friends you've known a long time ago. It's also a great news site. That's about it.

Date of experience: November 7, 2013

Thumbnail of user freda449
GB
1 review
4 helpful votes
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June 23rd, 2022

I got restrictions on my account just because some scammer from India kept putting a scam up over and over again and I said go away you idiot with this scam, I must off got reported and was told my fb idiots I was bullying never could chance to say why and this idiot who keep putting same scam up. Seriously need to listen to us users more than all off the scammers and people who keep putting rude pictures etc up

Date of experience: June 23, 2022

Thumbnail of user jackb62
Florida
9 reviews
16 helpful votes
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April 23rd, 2013

Pretty cool social networking site. They keep changing it and giving it new options and somewhat of a new interface change which can be good and bad. Especially if you don't like change. Easy to lose yourself in this kind of social media networking and find yourself with no life. Aside from that it is a good way to market your business and even better way to keep up to date with friends and family no matter how far away they are.

Date of experience: April 23, 2013

Thumbnail of user lenoraw20
Illinois
1 review
0 helpful votes
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July 11th, 2021

Facebook give hackers permission to hack accounts. They block the people reporting the account instead of shutting down the account until the owner proves who they are. My daughters account was taken over. They even manipulated a video of her to say that the account is legitimate. They will block u before you can report the account as hacked, which buys them time to continue to use her name to defraud her friends. Facebook needs to change their policy on blocked accounts.

Service
Value
Shipping
Returns
Quality

Date of experience: July 11, 2021

Thumbnail of user samuelv199
California
8 reviews
17 helpful votes
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February 27th, 2023

Facebook, a 10-year waste of time in my life and I would hope that nobody else would bother to waste that much time allowing it into their life.
Even after deleting my profile and trying to sign back in with a different email altogether it still recognizes might deleted profile and won't let me do anything more which includes getting a confirmation text code to sign into the site.
If you want to know why would I act so stupidly, it was pure curiosity. It has to do with Facebook not letting go of any data about you and that they will even lock you out of this site if you try to log in using a device like my mobile one that they recognize despite having a different email.
It proves how much Facebook sucks and that they never let go of your data or your profile even if you delete. These shady $#*!s just like Mark sucks a $#*! you can't trust and should not trust so don't go anywhere near them!

Date of experience: February 27, 2023

Thumbnail of user stevet62
Canada
12 reviews
13 helpful votes
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April 14th, 2023

Facebook Marketplace is full of Chinese Scams. You got Bose Multi CD radios that are continually advertised at under $50. That even Bose has a warning about. There is a folding.22 Magnum pistol regularly advertised. There must be a ton more scams but Mark Zuckerberg doesn't care. Facebook is too big and Mark Zuckerberg is hurting members. The man needs to be held accountable.

Products used:
None

Date of experience: April 14, 2023

Thumbnail of user nikhilv11
Illinois
1 review
0 helpful votes
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July 24th, 2021

Facebook used to have event search by date and location. This is gone and was an essential feature. The facebook product teams needs to add this back immediately. Do they event conduct customer reviews before making silly changes?

Date of experience: July 23, 2021

Thumbnail of user rickis9
Colorado
1 review
2 helpful votes
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June 5th, 2018

When selling our home the buyers hired Wade from Aspire to inspect it. He was so very thorough that we hired him to inspect the one we were buying. Because of his inspection we realized the house was in bad shape and did not buy it. When we found another, guess who we hired. He is extremely thorough, went over every detail with us. Even on the the home we were selling. We highly recommend Aspire for all your inspection needs.

Date of experience: June 5, 2018

Thumbnail of user charc28
Virginia
2 reviews
0 helpful votes
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November 15th, 2020

Censorship and has left leaning fact checkers that censor truth. Research their fact-checkers. They put a warning on a post, I research and check content to verify only to find the fact-checker is wrong

Date of experience: November 15, 2020

Thumbnail of user davidm7294
Pennsylvania
1 review
1 helpful vote
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April 16th, 2022

I got hacked. That hacker took my email out and used it's own so I can't get back in and now the hacker is controlling my Facebook and pretending to sell my ps5 witch I'm not. My friends and family and myself included all reporting to Facebook and they haven't done a damn thing! It's been an month since and nothing. If Facebook would care they would have done something about it.

Date of experience: April 16, 2022

Thumbnail of user lindat2217
West Virginia
1 review
5 helpful votes
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January 28th, 2023

I have been trying for months to completely and permanently delete my old FB account. The account is disabled. My email is the same, my phone number has changed. Unable to permanently delete due to phone number or password not working. Unable to get any assistance despite sending numerous emails to facebook.security. This company should be cited for no valid customer service telephone number and lack of customer service via email regarding customer requests concerning their accounts. They do owe their customers fair treatment. Linda S. Tibbs

Service
Value

Date of experience: January 28, 2023

Thumbnail of user fucko42
GB
1 review
0 helpful votes
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January 19th, 2022

Honestly if didnt feel obligated to use this trite rubbish because of my business I would happily delete my account. They only have interest in taking money rather than providing a good service with human beings to review any complaints and fake profiles rather than some poorly functioning computer algorithm.

Date of experience: January 19, 2022

Thumbnail of user daniell410
New York
7 reviews
5 helpful votes
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January 1st, 2019

The prices are fair. A draft beer $3, $4 depending. Rather than six dollars very where else. If you are enjoying a ski weekend at okemo you will enjoy the smoked prime rib from the outdoor BBQ.
I hope he can start to stay open later. 8:30 is kind of early for rowdy skiers.

Date of experience: December 31, 2018

Thumbnail of user zawg
Arizona
4 reviews
15 helpful votes
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November 28th, 2014

Great social network for users, easy to access from whatever device, e.g. phone, tabs, PC - you name it.

I can't say that their upcoming changes in their privacy policy is something I'm looking forward to. I'm unlikely to quit it because of those changes, but I'm definitely hot too happy about it.

Also, their advertising sucks. Last time I tried using it for business, contact import wouldn't work and this was a well known issue back then. Hope it's fixed now, but I'm not going to use them as an advertiser any more.

Value

Date of experience: November 28, 2014

Thumbnail of user plameng
Bulgaria
3 reviews
4 helpful votes
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December 22nd, 2013

I find this social network to be really helpfull in connecting with old friends and family or just follow your favorite musical/movie artists but I don't like the fact that our personal information is used for commercial uses...

Date of experience: December 22, 2013

Thumbnail of user eval75
Utah
69 reviews
100 helpful votes
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December 18th, 2019

For the most part I do like Facebook. Mainly because of the people I have become friends with and a lot of information. As for Facebook they suck. It is a subject that could take a lifetime to talk about. Sure they have their rules and regulations but then they do stupid crap like remove posts that really should not have been removed or they reprimand you for requesting to many friends then they make suggestions of friends whom you don't even know. Then while they are deleting your good posts they will not remove a post that is sexual or enticing. Or they suspend your account (put you in Facebook jail) for doing nothing wrong that they see as wrong. O the list goes on and on...

Date of experience: December 18, 2019

Thumbnail of user afrwqtgg
Bangladesh
1 review
0 helpful votes
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May 28th, 2014

Wow! What an awesome company. I am a bit of a "vitamin junkie" but Swanson's rivals Nordstrom for customer service. They rock so hard! Their name brands are very affordable and stuff like Green Vibrance is $19... or something crazy like that.

Date of experience: May 28, 2014

Thumbnail of user baileyg25
California
11 reviews
25 helpful votes
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September 7th, 2019

My 2 pet peeves. #1 that you cannot see messages without Messenger App. So annoying!

#2, classifieds groups are impossible to sort through! They show years old listings that never expire. And the location function is broken. If I select a 5 mile radius I still get ads from 300 miles away.

Date of experience: September 7, 2019

Thumbnail of user tonyc1321
Canada
1 review
0 helpful votes
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May 11th, 2023

Didn't show up to trade on facebook marketplace after telling me to drive down.
Very unreliable, scamming people just for fun.
Levi Mcewin
*******322
https://www.linkedin.com/in/levi-mcewin-*******/
https://www.facebook.com/**************/

Date of experience: May 11, 2023

Thumbnail of user ricka386
Australia
1 review
0 helpful votes
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November 27th, 2022

There are lots of videos that shouldn't be on Facebook which are clearly violent, including graphical violence against women. But guess what happens once you report it? Nothing. Facebook is turning into a bigger and bigger joke each day.

Service
Value
Shipping
Returns
Quality

Date of experience: November 27, 2022

Thumbnail of user robj177
Florida
1 review
4 helpful votes
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August 7th, 2021

This site is snobby. I once got a temp ban for 7 days and this $#*! Zuckerberg banned my content. White supremacist Allied $#*!s can post whatever racist content they want but insult a Nuyorican, Italian (non-white people) you get away with it. Zuckerberg should be beaten up. He has ruined Instagram. Die you $#*!.

Date of experience: August 7, 2021

Thumbnail of user eugenek113
Michigan
4 reviews
1 helpful vote
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August 11th, 2021

I have never seen such one sided obvious political censorship on any platform nor in any game I have ever played. These SJW's should be charged with many terrorist crimes including election interference and misuse of your information.
#fascistbook

Tip for consumers:
Run, run far away from this fascist platform.

Products used:
I would NEVER ever use any Facebook sponsored product. They are ran like a fascist company.

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2021

Thumbnail of user carraw1
GB
1 review
5 helpful votes
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April 24th, 2022

Over 3 weeks ago hackers accessed my fb account, disabled it by posting inappropriate images and proceeded to rob my credit card! Hundreds of emails to FB, an ignored 'review' and constant form filling has been a waste of hours of my time as no response from FB. I'm now getting notifications that my accounts will be permanently deleted in 7 days! WTF...
Watch out your data is NOT safe here and they're a communications company that don't communicate! Disgusting! One Star is one too many:-(

Service
Value
Shipping
Returns
Quality

Date of experience: April 24, 2022

Thumbnail of user msn10
Washington
2 reviews
8 helpful votes
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October 7th, 2017

Gates some users for absolutely no reason.
It seems they censor or hide post based on their dedicated teams "personal preferences" to whom will be in a newsfeeds or not.
Even when the individual has stunning marketable content-Must buy ads.
Not sure either about the ads.

Date of experience: October 7, 2017

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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