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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
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Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user silvial63
Louisiana
1 review
1 helpful vote
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May 16th, 2021

Used to be an enjoyable site when it first came out. Not sure where it went astray. I can no longer tolerate their platform. They have turned in to total biased hypocrites. It is worse than teaching kindergartners. I think they need to be put out of business. They have done nothing but stir up racism, communism, hate, and pure evil.

Date of experience: May 16, 2021

Thumbnail of user cherylb1525
Colorado
1 review
0 helpful votes
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April 16th, 2022

My facebook account seems to be jammed up. I suddenly do not receive any incoming posts that I signed up for. Instead, the page goes blank. I have even tried to deactivate my FB account, but when I click on "deactivate", nothing happens. I am not taken any further. Ergo, I am unable to use FB and am greatly disappointed tech service isn't offered.

Date of experience: April 16, 2022

Thumbnail of user kelseym1
Massachusetts
28 reviews
80 helpful votes
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November 17th, 2011

I will admit, I visit the site multiple times a day. Over the years though, it seems facebook is getting reckless with user information and privacy. They also change the layout of the site way too much and make it a pain to set privacy and notification features. Advertising is starting to dominate this site and many of my friends are talking about leaving it now.

Date of experience: November 17, 2011

Thumbnail of user vietn10
Viet Nam
2 reviews
0 helpful votes
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February 4th, 2016

The people who work there are fantastic, so helpful. And friendly.
They really do bend over backwards, and are so happy to see customers.

All the money goes back into keeping the place running and keeping them in work, so it really is a win win situation all round.It is on one of the side streets just off the moi market,

And make sure to try the hot stone massage.

Date of experience: February 4, 2016

Thumbnail of user ronk
Illinois
139 reviews
1,050 helpful votes
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February 12th, 2015

I'm one who doesn't care to be "tagged", in every photo which floats across Facebook's visage.
I'm not much a user, and just slightly uncomfortable others can splay my name all over the place. I feel exposed enough out there.

If you're concerned about privacy on Facebook and online in general, you can prevent your name from being suggested when Facebook recognizes you in a photo one of your friends posts.

NOTE: The setting we show you how to change here will only prevent your name from being suggested when your friends post pictures that include you. They will still be able to tag you in photos, they just won't get prompted to do so.

Here's what you do: http://bit.ly/1KQ5jGW.
Hope that helps someone.
Best,
Ron

Date of experience: February 12, 2015

Thumbnail of user lidianef1
Brazil
2 reviews
3 helpful votes
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September 4th, 2020

I've been using Facebook for years. So far I can only praise this social network, as it has given me many accomplishments. For example, I met my husband through this network, got a job, met new friends and managed to find friends from school who hadn't spoken in a long time. Work, getting a better price for my purchases and many other positive points that I could mention here.

Date of experience: September 4, 2020

Thumbnail of user tonyb1251
Indiana
1 review
1 helpful vote
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November 3rd, 2022

You will be restricted just for sharing the truth. If it doesn't fit their destroy America agenda, you can't share it. Element is a much better social media, truth social is for the truth, however, I use Gab.org, better than the rest, no factcheckers, no bull$#*!. Leave Facebook alone, let them destroy theirselves instead of our country.

Date of experience: November 3, 2022

Thumbnail of user nonyab18
Illinois
22 reviews
91 helpful votes
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March 7th, 2019

If Facebook has your phone number as a security log-in identifier, you're gonna regret it.

FB manipulates your newsfeed, lies about response activity via email contact to you, feeds non-followed posts into your newsfeed, and messes with your ability to choose post responses.

It's not *you*- it's Facebook. The Third Reich of the internet.

Date of experience: March 7, 2019

Thumbnail of user sigj
GB
1 review
0 helpful votes
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March 23rd, 2021

Many billing issues for our ads account, wrong dates of adverts in the bills, wrong billing invoices. Tried to contact them through their website numerous times about these issues, but customer service was very vague and entirely unhelpful. Promised to phone me back numerous times but didn't. Customer service is very bad.

Service
Value

Date of experience: March 23, 2021

Thumbnail of user davidg278
Alabama
4 reviews
11 helpful votes
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April 3rd, 2021

I do not trust this company. They have too much power. They believe they have the right to decide if facts are fake. It is a tragedy that they have been allowed to trample our constitutional rights. They need to be Boycotted forever and any other company that shares their suppressive values.

Tip for consumers:
Don't

Products used:
Social media

Service
Value

Date of experience: April 3, 2021

Thumbnail of user jeffr267
Mexico
3 reviews
5 helpful votes
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December 9th, 2018

I am waiting for the HUGE class action lawsuit for the simple reason that fraudbook advertising clicks are mostly bots!

Do not advertise on FB, they are the biggest scam going. There has been many discussions in FB groups with people complaining about bots and these discussions all get deleted in a few days.

Soon enough, the FB advertising scam will be unleashed to the hungry lawyer wolves. And really, truly looking forward to the day!

Date of experience: December 9, 2018

Thumbnail of user drrandallh
Colorado
19 reviews
7 helpful votes
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April 28th, 2021

Facebook misconstrues things. I posted something that told why we need masks With referrals of why the right wing does not want to wear masks. The restaurant said that they have to pay a certain amount if they ask why and they have to pay more if they don't disagree. So this was pro mask wearing. Yet Facebook accuse me of endangering the public by breaking Covid rules. They totally missed it and kicked me off of Facebook for seven days. What a disgraceful organization. They are becoming more and more dangerous because they do not use Real people to monitor these things. I think Facebook should be closed down and people should find better places to go.

Tip for consumers:
Be careful what you say because they misunderstand these things regularly.

Products used:
Their Facebook page

Service
Value
Shipping
Returns
Quality

Date of experience: April 28, 2021

Thumbnail of user rhondav4
Canada
2 reviews
3 helpful votes
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September 19th, 2014

I ordered 9 items from dress link only received 2 of those items and I have tried to contact someone about it with no luck. I also placed another order for 11 items and that order is missing 2 items out of it. When placing an order it says on the site they may separate orders so they ship faster as long as I have been waiting I believe this is a horrible place with dishonest people. That is 9 items not received I am NOT happy at all

Date of experience: September 19, 2014

Thumbnail of user joelm44
New York
11 reviews
29 helpful votes
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April 9th, 2013

Facebook I love you for keeping me connected to life. Unfortunately your lack of privacy has left me naked in front of a bay window with no blinds. I don't appreciate post that weren't posted by me, so if that can stop that would be great.

Date of experience: April 9, 2013

Thumbnail of user mariahs3
South Carolina
1 review
0 helpful votes
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April 22nd, 2013

Well if faceboook is a chatting site why do have people showing their butts and and saying very bad things why do they allowed that stuff because kids have facebook 2 like come on for real what do u think please comment.

Date of experience: April 22, 2013

Thumbnail of user michaelw4368
Nebraska
0 reviews
1 helpful vote
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January 24th, 2022

Not only was I charged a tax on a private sale that never went through, but then Facebook charged me a tax again on the return! There is no one to contact and all attempts to rectify have been exhausted.

Service
Returns

Date of experience: January 24, 2022

Thumbnail of user clays70
Texas
1 review
15 helpful votes
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July 31st, 2020

Facebook, the 500 gorilla of social media leans so far left it is amazing the site does fall over. Conservative ideas and comments are often deleted and conservative are often suspended for their views while left wing groups can post about murdering police officers and others without an repercussion.

The recent video of doctors challenging the politically correct view of covid-19 treatment gets removed and no anti mask views or other comments are permitted to stay on Facebook.

Facebook is anti American and part of the global destroy American crowd.

Date of experience: July 31, 2020

Thumbnail of user sabrinal76
California
1 review
1 helpful vote
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December 9th, 2019

We just had our friend's dog, 75lb Rottweiler, driven from CA to NJ by Deena. She was amazing. She was very friendly and always responded immediately to my texts. She did everything she could to ensure a safe and calm trip for Athena. We are grateful for Deena's services and if we ever need to transport an animal, she is the one who we will call. Thank you so much!

Date of experience: December 8, 2019

Thumbnail of user regp
Australia
1 review
0 helpful votes
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May 18th, 2017

Rj works are a wonderful business. We used them to raise our house and pour a concrete slab underneath. They quote on time and have the work completed when they say they will. I highly recommend and am grateful for what they have done for me.

Date of experience: May 18, 2017

Thumbnail of user jeffe317
Oregon
4 reviews
4 helpful votes
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January 9th, 2021

Censorship of free speech is illegal in the USA. This is not china, nor are we a third world country. Facebook is treating citizens as if they own us. Do not patronize any company that censors free speech. It is in our constitution!

Tip for consumers:
They censor free speech whuch is illegal per the US CONSTITUTION

Products used:
MeWe,parler,duckduckgo, anyone who will not censor free speech per our constitution.

Service
Value
Quality

Date of experience: January 9, 2021

Thumbnail of user paulam171
Michigan
2 reviews
10 helpful votes
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April 28th, 2019

Whatever Facebook started out to be it is not that now. Whatever photos or videos you thought you had posted are now gone w/o any help from FB staff to retrieve them. Be aware that you are casting your pearls before swine to save anything of value on a Facebook page. It is lacking in customer assistance and you are w/o hope in this world.

Date of experience: April 28, 2019

Thumbnail of user tonyalynnf
Idaho
1 review
0 helpful votes
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August 2nd, 2023

North Star Video goes over and beyond for their customers and are super nice! This was my first time buying from them and my package was going to an old address. Once I seen my confirmation email I replied back fearing that I wouldn't hear back from anyone and I was going to be out the money. Within an hour I got a response giving me options about how we can resolve the issue. I just got my movie today and I am thrilled. Needless to say I for one will continue shopping at North Star Video

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2023

Thumbnail of user paulg1525
New Jersey
5 reviews
2 helpful votes
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July 1st, 2021

Facebook allow you to give as much information about you as possible which we don't mind as an option but after that they could force you to give more or else you want have access to your account and you could lose all of your contacts over there if they want to do it, with out the need to explain why they did it.
I think facebook should be doing the opposite, they should allow us to know as much information as we can about it and how it is using our data, while it should not be allowed to force you to give your personal information if they decided to close your account.
And instead of going directly for block or ban they could tell you that they will block you on 24 hours or so. To allow you to inform your contacts and take what you need from your account before you lose access to your account.

Tip for consumers:
try to find other alternatives that will not force you to give up your information only to be used later by scammers to take your money or even impersonate you. or at least if you can't close your facebook account, you can start using other alternative in parallel with facebook and tell your contacts about it, so if you ever lose your account on facebook you still have a backup plan.

Products used:
I had a normal account and a business account

Date of experience: July 1, 2021

Thumbnail of user tinav
New York
11 reviews
65 helpful votes
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April 23rd, 2010

A friend of mine is on this site so I went over to it to take a look at it. It was strange because I did get a warning on my McAfee virus scanner when I visited this website. I just disregarded the message as I know my friend has been on it for awhile and seems to love it. Just thought I would notify people in case they also saw that warning.

Date of experience: April 23, 2010

Thumbnail of user jj683
Japan
1 review
5 helpful votes
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August 13th, 2022

I met Niko in Osaka years ago. He signed me up with an unregulated ISG Japan broker and Genereli savings plan. He pressured me into a 25 year plan. He then left Japan and started threatening me that if I do not live by the Jewish code I would be "taken care of". His threats concerned me. I went to the police and they said he left Japan for Italy. I feel he is a dangerous expat lurking on other expats.

Tip for consumers:
avoid

Service
Value
Shipping
Returns
Quality

Date of experience: August 13, 2022

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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