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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
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519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user kyles1027
GB
1 review
8 helpful votes
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February 14th, 2022

Facebook now has way to many scammers that Facebook don't seem to give to $#*!s about anymore every post someone is trying scam you with links to take your money. You report it to Facebook and oh guess what it doesn't to against there community standards so notbing happens.
There is millions of fake accounts but Facebook does nothing about it like normal. But they are quite quick too ban you. If you say something wrong but can't do anything about scammers it's so bad

Service
Value
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Quality

Date of experience: February 14, 2022

Thumbnail of user thomass3704
Maryland
1 review
3 helpful votes
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May 2nd, 2023

Facebook is absolute garbage! Try and and get technical support with these clowns. They have links to a live chat agents that go nowhere accept take you in circles. Zuckerberg!,...with the amount of money you make with Facebook I would think you could provide a tech support number. Pathetic!

Service
Value

Date of experience: May 2, 2023

Thumbnail of user emiliat20
California
9 reviews
5 helpful votes
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August 21st, 2023

I enjoy the posts and encouraging comments. Only thing is I noticed that every time I try to give a positive comment on any post even a photo of a bird. The rules pop up and it's hard to read my response. It's on almost every thing. From flowers to animals posts to snoopy posts. Which I love. But why are the rules keep coming up. I've never done anything wrong. Just positive comment

Service
Value
Quality

Date of experience: August 21, 2023

Thumbnail of user jessicaw874
New Jersey
2 reviews
3 helpful votes
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August 26th, 2023

If I could give this company a 0 star rating I would. There's a post that 100's of people have shared and people are treating me like I broke a law. I am being harassed, threatened, my family does not feel safe to leave our house because of this post. The person is saying we should be killed and Facebook just says the post does not go against community standards. The post even includes the area I live and people are now trying to find us. Screw you facebook! That is completely illegal what people are doing to us and you just stand by it but block people for the dummest stuff.

Service
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Quality

Date of experience: August 26, 2023

Thumbnail of user liors3
California
2 reviews
0 helpful votes
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February 20th, 2021

I was placed in "FB jail" for 24 hours, I was being reprimanded and punished for some post I posted yesterday they claim its not up to their "community standards". However I have not seen it, or have been told what is it, or what's wrong - they simply cut me off without giving me a chance to answer.
I assure you my posts are always pretty subtle so I think there was no reason for slapping a 69 year old retired me. This site is abusive, non democratic site although they want everyone to beleive their right and they created Public Service! Dont fall for that! On one hand they encourage you to join and get engaged - no wonder, they hope you see their commercial ads so to sell you some stuff and make money off of you. On the other they just want to be a nice little puppy and shut the hell up. They make a ton of mistakes in finding the non community standard "criminals" and you can say what ever you like, eventually some little punk in customer service can do with you what ever he wants

Tip for consumers:
Read notes above

Products used:
I never buy anything advertised on Faceook because they let fradulant sellers posting scam offers on the site - they dont care, I informed in the past.
One time I bought one watch through their ad and instead of the item I bought for $36
I got some old item nothing like shown worth 50 cents - dont buy anything advertised or you may be sorry

Date of experience: February 20, 2021

Thumbnail of user caitlinm
Kentucky
6 reviews
67 helpful votes
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June 5th, 2011

Facebook is no doubt a good way to keep in touch with friends and family. There are plenty of fun and addicting games on Facebook, some that are maybe even to addicting. While there are several good things that come out of Facebook there are also several bad things. Their security seems to have become rather lacking over the past year. Facebook makes it easy for bullies to attack their victims online. Many of the games on Facebook often either don't work or go through frequent and obnoxious upgrades that are not necessary or have other problems. And there are of course other problems that comes with just about any social networking site including sexual predators, online fishers who look to steal information people put online, viruses, scams, etc.

Date of experience: June 5, 2011

Thumbnail of user paulh161
Oregon
16 reviews
35 helpful votes
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November 5th, 2015

After I started my early retirement, my wife has always been going out with friends. I've always been suspicious of that old hag and with facebook I can keep up with what she's been doing because hell if I know what she does. Also this girl from highschool wont stop messaging me about her children please help me.

Tip for consumers:
still thinking about those beans

Date of experience: November 5, 2015

Thumbnail of user kenh908
Texas
0 reviews
1 helpful vote
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January 1st, 2022

Facebook is one of the worst run companies on the planet. This company has zero customer support and is quick to block you for going against their liberal agenda.

Facebook allows fake accounts to run rampant on their platform and does nothing about it. When you report these fake accounts and scammers they do noting and leave the post up.

If you are a conservative Republican, watch out. If you go against the liberals they will ban you.

It has been proven that Mark Zuckerberg and Facebook support and condone dog fighting. This is so sad. I have had numerous members of my community speak out against this horror only to have their account blocked.

Customer service with this company is non existent. You are forced to deal with bots that have zero clue on human interaction.

Tip for consumers:
Yeah, don’t be a conservative republican or the liberals running this company will block you.

Products used:
N/A

Service
Value
Quality

Date of experience: January 1, 2022

Thumbnail of user kevinl1263
Nevada
1 review
26 helpful votes
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September 21st, 2020

I have been locked up in Facebook jail for making comments. Today 30 day for saying someone was a phony christian. Another 30 day stint for assaying Americans in general are lazy! These people act like they are the nazi gestapo. Yet you can't ask for a real review of your comments. You can't talk to anyone in person because once they lock you out there is nothing you can do! The whole nazi organization needs to be broken up!

Date of experience: September 21, 2020

Thumbnail of user ashleyj140
Texas
3 reviews
2 helpful votes
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June 30th, 2018

I texted Carlos at 11:22 am and requested an appointment, he sent out Alex to check the property and provide a quote for me. I was amazed they got to me with 15 mins of me co tsctong them. Great peoples...

Date of experience: June 28, 2018

Thumbnail of user joshk41
Ohio
12 reviews
70 helpful votes
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August 7th, 2015

I use FB most of the time for casual activites such as keeping up with my friends and family. It's a perfect tool for it. But when it comes to security of your own data you should be very careful. Study the settings a bit better and don't accept friends requests from unknown people and fake profiles (which you have tons on the website) and you should be safe. Be smart about it.

Date of experience: August 7, 2015

Thumbnail of user petej
38 reviews
295 helpful votes
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June 12th, 2008

Facebook good for posting cheap job listings (if you belong to the right networks) - If you want to post jobs online, you could use LinkedIn, Craigslist, Monster, and any number of more specialized job boards. They typically cost $75 and up if they are any good. On Facebook, however, you can spam your networks (school, city, etc.) basically for free.

Date of experience: June 12, 2008

Thumbnail of user suhartos
Indonesia
22 reviews
49 helpful votes
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February 8th, 2016

Their usability is worst ever. It takes me ages to understand where the needed buttons are, hot to edit the profile, hos to add details and how to navigate through the communities/pages (what's the difference?) i wish they made it simpler and more intuitive.
It's the only way to connect with most of my far away friends so it makes me even sadder.

Date of experience: February 8, 2016

Thumbnail of user deirdred5
New York
1 review
2 helpful votes
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July 6th, 2018

Satisfaction guaranteed.
Everything I ordered, was actually what I expected. I'm glad that I am satisfied with my items, because now, I can recommend to my friends and I can be a Regular Customer for all occasions; no matter the season. Whether, Winter, Spring, Summer, or Fall!

Date of experience: July 5, 2018

Thumbnail of user jonathanj19
Virginia
2 reviews
7 helpful votes
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October 13th, 2014

I think facebook is one of the best things ever. I have been able to connect with old classmates and now it is so much easier to stay in touch with my family.

Do you think you could add video like skype into it? Maybe in the messaging?

Tip for consumers:
Try importing your contacts! I added all of my friends by using this feature. Made it much easier than searching for them individually!

Date of experience: October 13, 2014

Thumbnail of user stephanien3
California
91 reviews
225 helpful votes
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April 21st, 2014

I know everyone is on it and it's how our society communicates today. But, I find it a time drain and find all of the new apps overwhelming. I am not sure why all of my friends need to know what I am doing at every moment, or really care for that matter. I think this is a sign that I am getting old...

Date of experience: April 21, 2014

Thumbnail of user dregonflym
Minnesota
8 reviews
11 helpful votes
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January 2nd, 2014

I have a love-hate relationship with this site. It has become a need for musicians to advertise and network. However, it is easy to offend people in mass and the invites for games are bothersome. The invasion of browser history for ad targeting is a very negative aspect.

Date of experience: January 2, 2014

Thumbnail of user jessicac1934
Tennessee
1 review
0 helpful votes
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February 27th, 2022

Facebook has standards that they don't review accurately. I commented on a county leader giving a hate speech in our town. No, worries took one for the team and this will be on my friends TV show. If I can't speak sarcastically about my children, your platform is $#*!. Just thought you should know this will be on TV to show your standards aren't worth a $#*!, you allow racism but what no jokes I'm one of the last on your platform and I'll show your bias standards. Thanks for promoting racism and allowing us to put you on blast! Lol for our new TV show

Date of experience: February 27, 2022

Thumbnail of user charlesr894
Texas
1 review
8 helpful votes
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October 2nd, 2020

Galaxy-tc, A video posted on Facebook showing a bracelet connected to your phone thru Bluetooth which puts an image on your wrist. A total scam! Facebook gets paid to by companies to be able to list their items on the Facebook website. Facebook doesn't confirm these sites and their product. Do not do business with any company advertising on Facebook. Neither can be trusted!

Date of experience: October 2, 2020

Thumbnail of user chrisc1694
New York
2 reviews
4 helpful votes
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August 20th, 2020

Facebook is a discriminatory website that promotes lookism. Ugly men get no attention on here and a much smaller friends list compared to attractive men. An ugly man can post something and get zero likes while Chad can copy paste exactly what the ugly man wrote and get hundreds of likes. This website is based off of looks and not personality. People will either like or dislike you based on how attractive you are regardless of how you act on this site. This can lead to mental health problems in ugly men because they are being ignored and treated like they don't exist simply because they have a weak jaw or other physically unattractive features that they can't do anything about. Even worse is the bullying you will get because of your appearance. I would not recommend this site for unattractive men as the majority of users are biased and bigoted against them for factors beyond their control. This site is also a privacy concern as they track you and collect your data.

Date of experience: August 20, 2020

Thumbnail of user innisfallen1239
Ohio
2 reviews
1 helpful vote
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February 24th, 2024

This device is supposed to be a tv streaming device that has scammed many buyers thinking that it was an upgrade for their tv's. Pure trash it doesn't work at all. Another elaborate scam. I was taken and I want to say " buyers beware"

Tip for consumers:
Make sure to do thorough research when purchasing electronics.

Products used:
HDMI for free streaming

Value
Shipping
Quality

Date of experience: February 24, 2024

Thumbnail of user garym852
Idaho
1 review
15 helpful votes
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April 30th, 2020

Got informed I was on a 30 day ban for comment I had made, 8 hours later got an email stating that they were wrong and the comment was ok and back on Facebook. Went on to my account and found I was still banned for 30 days. If my comment was good why was I banned I asked them, no reply. Found out 12 hours later someone at the company went back to another comment I had been banned for 6 months ago and used that to justify this current ban. It's as if they can't admit they make mistakes.

Date of experience: April 30, 2020

Thumbnail of user christopherp1082
South Carolina
1 review
0 helpful votes
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January 26th, 2022

Facebook is all fine & good for posting things done, family & friend posts & memories, but after that, You have a bunch of sissies that are offended by anything & everything you post, idiots looking for love in all the wrong ways & places, the admin. Will restrict & block you for idiotic crap. Basically, aside from fam. Memories, it's worthless to me personally!

Date of experience: January 26, 2022

Thumbnail of user petert1170
Nigeria
1 review
0 helpful votes
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October 24th, 2022

1: Design With Consistency
Consistency.
2: Avoid Poor Legibility.
3: Avoid Color Discord
Color is a powerful tool — but it can be used for evil!
Make sure that you choose colors that complement each other — avoid creating color discord.
4: Prevent Non-Proportional Scaling of Graphics and Text
Whenever you scale graphics, be sure you maintain the same proportions while scaling.
5: Stay Away From Raster-Based Images
Oftentimes, newcomers to graphic design will use raster-based images in their design.

Service
Value
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Quality

Date of experience: October 23, 2022

Thumbnail of user tonyb60
Washington
43 reviews
192 helpful votes
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November 12th, 2014

I am a frequent user primarily because it is the only way to keep in touch with friends and is a good way of finding news stories. The problem with facebook is they are always changing their privacy settings.

Tip for consumers:
.

Date of experience: November 12, 2014

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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