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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
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519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user dianah3
Georgia
2 reviews
4 helpful votes
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September 22nd, 2011

I think it's a great way to keep in contact with family in friends that don't live in the same state as we do. But as far as privacy there isn't any if there was. There wouldn't be so many child predators on there. Also they are to willing to just give you information away so easily.

Date of experience: September 22, 2011

Thumbnail of user daniilp
Czechia
13 reviews
236 helpful votes
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July 2nd, 2018

I'm actually surprised that in the age of messengers a social network is still popular and used by so many people. But it won't last long. Facebook is old, it works too slow and the recent data leak is just another that it is dying.

Date of experience: July 2, 2018

Thumbnail of user pharh
New York
7 reviews
30 helpful votes
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February 19th, 2014

Pretty good for keeping in contact with friends and being able to share pictures and videos... although it gets kind of monotonous with posting the same memes over and over again, and the occasionally drama I could do without.

Date of experience: February 19, 2014

Thumbnail of user jeffs228
Mississippi
2 reviews
1 helpful vote
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February 25th, 2018

Butler attempted to tell me that my pool light would need to be replaced, wanting me to spend $400. Found out it was just a breaker myself. Also, they came out and did nothing, but then charged me $160. Then my friend had used them, they told him he needed a new pump and other items, found out it was just a pipe that needed to be sealed. They are CROOKS.

Date of experience: February 25, 2018

Thumbnail of user kofog1
New York
1 review
4 helpful votes
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August 6th, 2020

One star is too good for facebook. I sell courses and they disapprove my Facebook ads account after claiming multilevel marketing. They never read or responded to my appeal and I despise them greatly. Here is hoping that tiktok takes over and wipes them out

Date of experience: August 6, 2020

Thumbnail of user vanessat145
Texas
1 review
2 helpful votes
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January 6th, 2021

It was our first year buying Christmas materials from this company and they did a good job. Our sales representative was amazing and got our orders in when we ordered them. The materials was good quality and the prices were amazing will definitely be back this year. I highly recommend them! We are a small christmas lights business called Family Christmas Lights.

Date of experience: January 6, 2021

Thumbnail of user columbiamoc
California
1 review
1 helpful vote
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April 22nd, 2016

(there isn't a website, the site made me put something in order to submit the post. The name is Jake Radel's Home and Lawn Care, located in Columbia Missouri).

This piece of trash acts like he is on drugs, cannot properly drive or operate his eyesore of a truck,, uses profane language and creates disturbances on the property of his clientele. This is not someone you want in or around your home or family.

Service
Value
Quality

Date of experience: April 22, 2016

Thumbnail of user jonw527
South Dakota
1 review
1 helpful vote
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October 2nd, 2022

Facebook marketplace is littered with scammers thicker than you would believe. Apparently the scammers on Marketplace are important to Facebook though, as if you are rude to them, they will suspend YOUR account, while allowing the scammers to continue ripping off people. If you are conservative in your thoughts and political party, expect any postings to be deleted because it does not properly align with their Socialistic agenda. Even though Joe Biden is destroying the Country, any negative postings from you will be eliminated.

Date of experience: October 2, 2022

Thumbnail of user miladk3
Japan
1 review
1 helpful vote
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March 11th, 2022

After much convincing from my friends, I created my first one and only Facebook account yesterday. I logged in without any difficulty. I checked out the site for about 15 minutes and got comfortable filling my profile details and logged off. An hour later I decided to log on and a window pops out asking me for my phone number. For my safety and privacy I refused to give out my phone number to Facebook. I could not log in. Very strange that I started receiving many SPAM emails today. Mostly scammers. I also received an email today stating my account has been suspended and that I have 30 days to request a review. I tried logging into Facebook, to request a review and it asks me for my phone number again. I refused and I cannot log in. Well, if that is the case then I don't need to have any Facebook account.

Tip for consumers:
Do not give out your personal Phone number.

Products used:
NONE

Service
Quality

Date of experience: March 11, 2022

Thumbnail of user joannad160
Massachusetts
1 review
2 helpful votes
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March 10th, 2022

I remember being able to have freedom to say whatever I want. I only have family and friends on my fb and they never have issues of the slang I use. I have no freedom of speech. This application really stinks. I wish Myspace would come back!

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2022

Thumbnail of user daveh1190
Maine
3 reviews
0 helpful votes
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September 14th, 2022

Responded promptly to request for quote
Promptly responded with quote
Very personable on phone and in person
Let me know when he was heading to my home and he showed up on time.
Answered all my questions without rushing,
Workmanship was excellent.
Cleaned up after the job.
Final price was estimate.

Service
Value
Quality

Date of experience: September 14, 2022

Thumbnail of user vinces21
New Jersey
1 review
0 helpful votes
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June 2nd, 2016

After many years of going thru many landscapers, I finally got the one company that does exactly what they say.! Pasquale Landscaping Professional Service is that company. Knowledgeable, professional and swift. These guys corrected many issues that other landscapers caused. What a relief. My hat of to you... Thank You!

Date of experience: June 2, 2016

Thumbnail of user lakishar20
Connecticut
1 review
0 helpful votes
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May 14th, 2022

I posted a comment that wasn't about bullying hate or anything else. I spoke on real life events that we as color people get treated horribly by police but don't do to armed white people. I stated we show no threat to them and we get shot and killed. But you have people up there hacking and scamming people. There's people making jokes about innocent deceased people but not once will they get restricted for seven days. The person behind Facebook to me is a racist himself because I see white people saying we as color should have gotten killed hurt or etc. But we as color always getting restricted because we speak how we feel about situations like that. Facebook is a joke they've allowed videos of children shooting each other and the video is still viral but I make a comment and I'm restricted to comment and post.

Date of experience: May 14, 2022

Thumbnail of user mikek1245
Australia
2 reviews
3 helpful votes
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June 3rd, 2022

Received a 7 day ban for saying someone should shoot Putin, over the war crimes being committed in the Ukraine. Said I could appeal, to do so I would have to forward a photo, etc, utter bull$#*!. Site is being run by children. Very strange sense of morality. When you compare it to twitter, facebook is for the children, where as twitter is for the adults. The sad part is that a great deal of government services use facebook, which are also banned as a result. Needs federal investigation as to their right to block these services

Service
Quality

Date of experience: June 3, 2022

Thumbnail of user dirkw5
Turkey
10 reviews
22 helpful votes
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May 29th, 2015

Facebook is great to stay in tough with your friends latest social activities and to gossip her and there.

At my company we have a facebook fan page. There we got a review from a known internet fraudster who harassed our company. When I reported this review it did disappear from my account. But other facebook users still could see it. Did facebook try to placate me?

I contacted facefook in hopes they would remove this slander from our fan page. But my hopes where in vain. I reported and reported, got case numbers which were closed and closed. The grievance officer who was assigned appeared to be more of an automaton than a human. Sadly, I lost hours of work and got very frustrated.

This is sad because facebook is a great site. I wished they would listen to grievances. Therefore only 3 stars.

Date of experience: May 29, 2015

Thumbnail of user averal
Oklahoma
4 reviews
32 helpful votes
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February 2nd, 2014

Advantage is to keep in touch with good friends you can't see a lot. Disadvantage is to add and accept people who are not friends and will never be. So the page is most commonly a watered down page, which looks more like an advertisement for parts of your more superficial soul, with a scattering of one or two contributions from real friends. Twitter goes to the other extreme however and as a result it is more like a slambook and headline-rolling device... and I can't use a site like that. In general I say that any social networking site reminds us that looking through this monitor-glass darkly, or brightly, or multi-colored-ly... is a terrible (in all that word's dire implications) substitute for squeezing all the juice out of life that we can, and when to suck on the inner skin, and then knowing when to throw the rinds in the compost pile;=)

Date of experience: February 2, 2014

Thumbnail of user hsemorris
Georgia
2 reviews
19 helpful votes
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September 27th, 2023

Reporting issues since before COVID and no help whatsoever. They say I am at 5000 friends but neither of the two places you can find your number of friends equals 5000 or each other. It started well, but Facebook is mostly garbage content and bots now.

Service
Value

Date of experience: September 27, 2023

Thumbnail of user tyrah3
Pennsylvania
27 reviews
117 helpful votes
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May 13th, 2019

I'll change my rating and review when things improve.

When I first joined the site (and by extension, got the app), the site was pretty cool and I mostly made a profile so I could play games (this was back in 2012) but that was before I figured out it could be a good way to stay in contact with people from my past (I was reunited with a sister through Facebook). It seemed like a pretty fun place.

Now, onto the negatives. Besides the privacy concerns, the site (or, rather, the app) has gotten to be more buggy and it keeps getting buggier and buggier with each new change. Adding onto this, we have the issue of the mods not doing anything about hateful/abusive posts, spam posts, or the CP, let alone, the hackers, among other issues.

Look, it could be a nice site but, unfortunately, the landscape has changed since I first joined.

Date of experience: May 13, 2019

Thumbnail of user aleciay3
Colorado
1 review
0 helpful votes
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November 13th, 2020

I had one FB account for over 12 years and they decided to disable my account because they didn't agree with my political views and didn't even give me a chance to appeal, but only said I violated community standards because of how I believed politically! The second account I used was my middle name and maiden name and only posted pet's needing help and stayed under the radar and didn't post anything political! Well, this week, they disabled my account for violating community standards! Violating what community standards? I only posted posts about pet's needing help! How does that violate anything! I can't even appeal that account as well! Can't even plead my case and ask what the heck I did on my 2nd legal account! FB has totally gone to full blown communism and they restrict our 1st amendment rights and freedom to assemble with like minded people! They need to be sued and shut down forever! Oh, and their fact checkers are bias too!

Date of experience: November 13, 2020

Thumbnail of user janen262
Kenya
1 review
0 helpful votes
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June 26th, 2022

Nassib is an amazing Dj, he is very professional and he knows his trade. He took the time to know our preference and delivered on our wedding day. He also took note of the crowd, he kept the day moving and everyone enjoyed themselves. He`s very pleasant, approachable, and responsible. Would highly recommend him for your next event! We will always be loyal customers

Service
Value
Quality

Date of experience: June 25, 2022

Thumbnail of user adekunleo7
Nigeria
2 reviews
0 helpful votes
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February 23rd, 2021

Well, advertising with facebook is not a bad thing but I won't really recommend. The algorithm isn't that smart to show your ads to the people that need it and might end up been shown to your close friends, people that are probably in the same business you're trying to advertise. 6/10. There are better services out there but it isn't the worse.

Products used:
Advertisement

Service
Value
Quality

Date of experience: February 22, 2021

Thumbnail of user joycee
France
2 reviews
3 helpful votes
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June 18th, 2010

Don't buy any game credits on this site. They will keep charging your account endlessly without authorization from u because they have your info. Paid$5 for credits for my 5 yr old granddaughter and and because she bought pets instead of using the credits they took money out of my account. I am now overdrawn $1014 so far. They save your info and just keep charging u.

Date of experience: June 18, 2010

Thumbnail of user tyreed
Illinois
5 reviews
20 helpful votes
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January 16th, 2011

Facebook is a social network developed by Mark Zuckerburg ( watch the Social Network for details). The website allows you to befriend people who you know and don't know. When you sign up, it asks you about things you like, what your name is, and further information. Facebook is notorious for identity thefts and cyber bullying. I personally don't think a kid should use it until they are 13 and responsible. On facebook you can befriend ANYONE you want. Once someone befriends you, you get the ability to chat with that person. That's the dangerous part, a child could be speaking with an older man rather than who they believe it is. I have no bad experiences, facebook is good... as long as you know how to use it properly.

Rating: 9.1/10

Date of experience: January 16, 2011

Thumbnail of user benjyd1
Haiti
2 reviews
0 helpful votes
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September 29th, 2019

Every entrepreneur at some point hires an SEO, PPC (pay-per-click) or SMM (social media marketing) expert -- which generally means an agency or freelancer. But money is tight, so how do startups evaluate whether the candidates they're considering offer reasonable rates? Is gut instinct enough?

Date of experience: September 29, 2019

Thumbnail of user mohammads79
Malaysia
4 reviews
0 helpful votes
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May 17th, 2019

It is easy to find people, easy to reach other people and easy to communicate each other.it has many informations which is a good platforms to find resourceful resources.it binds people in the world and help people to interact more easily than other social media. Thumbs up for facebook.

Date of experience: May 17, 2019

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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