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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user pearld15
Florida
3 reviews
1 helpful vote
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December 30th, 2016

Upon receiving my last order, my surprise surprised me, I forgot my face mirror. There one was, free and new, in one of my favorite colors, too.
My order - to perfection, I and everyone else enjoyed my purchases. Thanks.

Date of experience: December 29, 2016

Thumbnail of user ednaa9
Arkansas
5 reviews
2 helpful votes
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March 29th, 2015

I thought I ordered these stools a little while back but I never got them. Will you check and see if I have another set of stools on order, if so let me know when I will get them. If I do have a set on order, please cancel the other set. I appreciate all your help, I'm not able to shop at stores and malls. This is an exilent way for me to shop. Thank you.

Tip for consumers:
Jossandmain is an exilent place to shop. Got great things.

Date of experience: March 28, 2015

Thumbnail of user charlesc2495
North Carolina
1 review
1 helpful vote
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July 27th, 2022

Zuck banned me for a post not identified on a site not named and there is no way to know why the Bot Agent took this action. Supplied info requested - nothing! Cut off from family, business, news and sites used over ten years. Cannot appeal or respond after sending numerous emails to Metaverse. There are NO LIVE persons to contact. Viet Nam Vet, 73 yrs old, Marine Sgt, family person, police officer, taxpayer - and yet Zuck arrested, tried, convicted and imprisoned me without redress or trial. The Gulag is alive and well at Facebook/Meta. This is what my family has fought "for" since the Revolutionary War?

Tip for consumers:
Beware if Facebook / Meta !

Products used:
None available

Service
Value
Quality

Date of experience: July 27, 2022

Thumbnail of user manjurc
Florida
1 review
1 helpful vote
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September 26th, 2017

I went Alibaba.com and found trade 247 limited where I bought $1000 juul kits. They shipped it but saying they shipped too many pieces. In order to get them I need to pay advance of extra products. Carriers they used it and provided the tracking number is showing it is on hold. But the carrier they used does not exist in u.s. land. Alibaba.com need to taken out of the world before other get scammed and hart.

Date of experience: September 26, 2017

Thumbnail of user robl130
Arizona
5 reviews
33 helpful votes
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August 12th, 2018

One of the biggest challenges is the complexity of the FB Ad Manager. I realize placing ads does require a lot of tools and features, but man, it seems like the size of this thing is out of control. I don't know if my ad is doing well or not, because of the complexity.

Date of experience: August 12, 2018

Thumbnail of user tomj601
Alabama
1 review
0 helpful votes
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November 15th, 2020

Facebook suppresses free speech of Gay & Lesbian and Christian Rights. Facebook regularly "censors" my honest and truthful opinions because they believe they are the Gestapo and propaganda police. Shame shame shame on Facebook.

Date of experience: November 15, 2020

Thumbnail of user skyk
Spain
58 reviews
312 helpful votes
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April 14th, 2010

I dislike facebook due to its many privacy issues and vague terms of services. Pretty much they own everything that is uploaded there and have the right to modify and redistribute it. I would much rather join a niche social network with strict rules and privacy policies that a network as facebook.

Date of experience: April 14, 2010

Thumbnail of user haroldk
Kentucky
7 reviews
15 helpful votes
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March 26th, 2011

Sad! In addition to people competing for numbers of friends it amazes me the sheer number of people who get into this and every cousin, friend, arch enemy, hated co-workers, old bullies etc become ypur "friend"

The saying goes if you have 1 friend you have a treasure, if you have 500 you have FaceBook. AND I have not even begun discussing the legal issues and breaches in privacy!

Date of experience: March 26, 2011

Thumbnail of user marinas300
New Mexico
1 review
0 helpful votes
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May 27th, 2022

Facebook has repeatedly violated my constitutional right of the freedom of speech. Their decision is strictly political. The moderators of the Russian segment of Facebook are trying to shut up everyone who is against Putin's invasion of Ukraine, genocide of Ukrainians and writing truth about Putin's supporters. They are trying to use "hate speech" game to ban people speaking against organized Russian paid war supporters.
Shame on you, Facebook, for supporting the WAR! Facebook has to decide if you are with the Democracy or Putin's totalitarianism and hate propaganda!

Date of experience: May 27, 2022

Thumbnail of user davidl2777
California
1 review
0 helpful votes
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November 25th, 2020

This site block me for 7 days because one person write I am a donkey, so I respond to hem saying you are the
Donkey... this stupid site out of sense. Worst than north Korea. I am looking for better chose and leaving this face$#*! for good

Date of experience: November 25, 2020

Thumbnail of user tinaw7
GB
17 reviews
59 helpful votes
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October 8th, 2011

I find FB usefull for catching up with old friends and even reuniting you with ones you have not seen for a while but I don't like how some people practicly live their lives on there. Says more about people I guess than the site itself but I really grinds my gears lol. But yeah FB is pretty awesome at what it does.

Date of experience: October 8, 2011

Thumbnail of user rickr782
New York
1 review
0 helpful votes
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December 21st, 2021

The part took forever to get, and the first time it came it was not even close to the right part. You should pay to overnight it when you inconvenience the customer. Especially when I need it for business. So that's poor service.

Date of experience: December 21, 2021

Thumbnail of user ebrahimj2
Canada
1 review
3 helpful votes
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December 7th, 2019

Why i paid for my ad but ad is not running? Why you charge me last time about same issue? This week many time i try to contact some one in face book to get help but new one can help, we cant find any way to contact face book to fix this issue?

Date of experience: December 7, 2019

Thumbnail of user ritag15
Tennessee
2 reviews
2 helpful votes
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December 24th, 2015

Finally after months of waiting for my order RoseGal finally refunded my money. So if they owe you get your money back no matter how much it is. They are from China and have a company here in the US. I emailed FaceBook about them and Zack hasn't answered back or even taken them off. BUYER BEWARE

Date of experience: December 23, 2015

Thumbnail of user thomasw377
Illinois
3 reviews
1 helpful vote
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October 17th, 2018

I bought 3 crestline windows. I have had them for a few years and have a problem opening one and it staying up. I have to use a block of wood to keep it open. I called crestline and their brochure states a limited lifetime warranty but when i told the woman the issue, she said there is only a 2 year warranty and her response was quote " sorry, that's the way it is" They don't stand behind their product. I'm not the only person to have this issue. The windows are a piece of Sh! T.

Date of experience: October 17, 2018

Thumbnail of user anniee
Alabama
1 review
1 helpful vote
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December 20th, 2011

It is ok, it is that when you put your business out there on facebook, someone will find out what you are doing, where you are going out of town, etc. It is just not a privacy place to put your business out there.

Date of experience: December 20, 2011

Thumbnail of user lorir766
Texas
1 review
0 helpful votes
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June 10th, 2022

Facebook practices Censorship on their social media site, targeting free speech among friends and family. What's the point in censoring conversations between family members. What's the point in censoring free speech period. The decision makers of this media site need to rethink their agenda!

Tip for consumers:
If you as an American enjoy your right to free speech then do not use this social media site. They have an agenda that does not and never has been the American way.

Products used:
I was censored on the following phrase
We are a nation of fear created and promoted by greed.
I put this on my Facebook page to share with my friend's and family and have been targeted every sense, that was back in 2016. Thing's have been deleted off my home page and I was refused benefits. How can this site break the law for their own agenda?

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2022

Thumbnail of user gameb1
Switzerland
10 reviews
28 helpful votes
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October 17th, 2018

Once your data is out there, there is no way to take it back. People 100 years from now will still have your biometric data, know your date of birth, your friends ect. I regret ever signing on to this service. Too late now.

Date of experience: October 17, 2018

Thumbnail of user johnh55
Michigan
3 reviews
2 helpful votes
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June 23rd, 2011

I have been on facebook almost 3 years and haven't had a single site related issue. I've found long lost friends and have met new ones. There are plenty "In my opinion" plenty of security settings for you to choose from and "again" I haven't had a site problem or security issue since I've joined and I haven't heard any issues from friends or family members on facebook either. GOOD SITE :)

Date of experience: June 23, 2011

Thumbnail of user uniquer1
Colorado
1 review
0 helpful votes
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December 27th, 2020

My birth year was accidentally updated to 2016 (I'm obviously NOT 4) and within seconds my account was disabled before I could even try to correct the mistake. That was 3 months ago and despite submitting my ID numerous times, sending complaints thru BBB, and the Attorney General of CA facebook has done nothing to help. I've lost an account I have had for nearly 8yrs but more importantly I have lost connection to family and friends during a pandemic when facbook is pretty much the only way I can see them nowadays. I've missed all the photos, and videos of precious moments. I've missed reaching out when a friend is in need. I've missed sharing important things in my life with them. Its a terribly hurtful thing to do when someone has gone above and beyond to try to help fix this small error.

Tip for consumers:
Dont expect help...facebook isn't run by humans

Products used:
Personal account, market place, messenger

Service
Value
Shipping
Returns
Quality

Date of experience: December 27, 2020

Thumbnail of user cutep1
Pakistan
3 reviews
0 helpful votes
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July 18th, 2022

I like to use Facebook. To meet new people & relatives.we touch each other.to get and Conway our information. When we meet new people we understand environment in our country. We get informations too there.

Service
Value
Shipping

Date of experience: July 18, 2022

Thumbnail of user maleashal
Utah
1 review
11 helpful votes
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December 9th, 2009

I joined this community hoping to make new friends and share/receive advice from other mothers. While I did make some friends, most of the mothers are negative and felt the need to personally attack other moms on the site. They were belittling to so many mothers just trying to seek advice on better ways to raise their children. Trying to bring these problems to the Admin. Of the site was joke. She never seemed to take care of any of the problems that I put forth to her. She ignored them and let them continue.

I would never return to that site and I would NEVER suggest this site to anyone else.

Date of experience: December 9, 2009

Thumbnail of user ashokkumar060290
India
1 review
2 helpful votes
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September 30th, 2023

Very Poor Security and the policy to recover the account. My wife's account was compromised and the hacker changed both mobile and email number. When trying to recover the account there is no way!
Pathetic Facebook and Facebook Services.
Instead use Other social channels but not Facebook.

Service
Value

Date of experience: September 30, 2023

Thumbnail of user testic1
Uruguay
1 review
0 helpful votes
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February 23rd, 2018

You will never receive an answer from facebook.com or from its customers service. How could be possible? From Google, Gmail, and Youtube, i always had an answer if i needed, but from facebook.com its customers service will never give you an answer, but facebook's system will always block your account, or will penalise your behaviour, and you will never have any answer about nothing!

Date of experience: February 23, 2018

Thumbnail of user stephenb73
Vermont
6 reviews
43 helpful votes
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September 13th, 2015

A week ago I was hacked into from the facebook server. This person that hacked into a Church ministry on facebook sent out some very bad porn movies! All my friends were tagged in these posts and by the time I got home because of many calls saying steve you have been hacked into! By the time I got home, in 10 minutes from when I left home. I got the facebook shut down and fixed the problems! Anyways because of this hack facebook has shut me down from posting to any groups! Even my own groups that I have started! I have contacted them many times and no responce from them at all. Plus they now have made it where I can't even contact them to complain! Far as I can see, if you are hack into on Facebook, you may as well shut down facebook for good! I am being punished for someone that hacked into me!

Tip for consumers:
Keep your password changed every other day! It's easy to hack into someone that does not change there password often!

Service
Value
Shipping
Returns
Quality

Date of experience: September 13, 2015

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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