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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user patrickk356
Kenya
1 review
0 helpful votes
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December 25th, 2020

Facebook has the best features for social networking. Subscribers are able to interact, market their products, and easily communicate. Facebook messager helps in individual communications thus increasing privacy

Date of experience: December 24, 2020

Thumbnail of user stevec85
GB
2 reviews
2 helpful votes
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September 4th, 2014

Don't bother, its quicker and cheaper to buy all the bits separate and do it yourself! I ordered my T4 ply lining kit 4 weeks ago! Ive received/heard nothing from this "company", not even an apology or explanation as to what is going on! Ive now had to file a claim through paypal to get my money back. Disgraceful.

Date of experience: September 4, 2014

Thumbnail of user frankr537
Canada
1 review
19 helpful votes
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December 2nd, 2020

Since when can a media platform censor posts that are opinions, and are based on testing they have done, or recognize. Real tests, objective tests. Fact checked and removed, in favour of obvious one sided agendas... thats pathetic, self righteous, and for the founder to deny access to information regarding colluding with other big media like twitter. He obviously has lots to hide...

Date of experience: December 2, 2020

Thumbnail of user jonathanm515
GB
16 reviews
117 helpful votes
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March 10th, 2020

Besides been OK when I really want to contact someone for something urgent Facebook is the place where everyone exposes their personal life. Apart from my mum and grandparents all my other family members including my Dad are on there every single day posting about what they're doing right now. What annoys me more about the site is that I made one post about DJs I like and straight away my uncle complained about how private it was. My cousin however has put his home address down which with me in my opinion is worse. Then some relatives don't even friend accept me.

Date of experience: March 10, 2020

Thumbnail of user qamara5
Pakistan
6 reviews
19 helpful votes
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September 26th, 2021

I had been a regular user of Facebook, but due to the non authenticity of information coming from everywhere, I switched Facebook. There is a lot of advertisement on Facebook, which always irritates me. There is no mechanism to publish some verified information on this platform. Although, Facebook is a social media platform, but it is also being used for business purposes, so fake, hateful, and political publishing should be avoided to make this platform professionally sound.

Service
Value
Quality

Date of experience: September 26, 2021

Thumbnail of user anaisn
New York
10 reviews
35 helpful votes
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August 31st, 2011

It's addictive... I only wish they would stop with all the privacy issues. It makes me want to just close down my page forever and not have to worry about it anymore... I really think it's great though that old friends who have lost touch can find each other through facebook.

Date of experience: August 31, 2011

Thumbnail of user samantham1109
South Dakota
1 review
10 helpful votes
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January 24th, 2022

Absolutely hands down the worst customer support of any company I've ever dealt with! I've been trying since September to get back into my account which I was somehow locked out of when I got a new phone. I've submitted help requests with my photo ID more times then I can count! Never have I received a message or call back! They will not help me. I've called the 1800 number and left messages on every option. Heard nothing back. Seriously a horrible business when you can't even help your subscribers. Terribly disappointed in Facebook!

Tip for consumers:
Don’t use 2 factor and don’t waste your time trying to get into your OWN account! Their customer support is worthless if they even have customer support!

Products used:
Regular account

Service
Quality

Date of experience: January 24, 2022

Thumbnail of user benjaminy8
Kenya
1 review
3 helpful votes
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July 11th, 2018

I have been in Facebook for over a decade, enjoying all the features and experiences that it could offer, with friends, family, and even strangers. Now it's time to move on, as I've grown into a different person with responsibilities.

Date of experience: July 10, 2018

Thumbnail of user jamesl3470
Kentucky
1 review
10 helpful votes
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August 11th, 2022

Rigid rules, unable to talk to a human being, illogical and confusing help. Facebook is worthless. Here's a tip Zuck: People can't reason with or effectively initiate productive conversations with algorithms. A local news station posted a story about two people who molested a child and ended up damaging the genitals of the child. Police captured the perpetrators and I replied "Hope they are executed" and I was banned. I didn't call for vigilante justice, nor did I incite others to commit violence. Execution is defined by Oxford as "a legal process in which a death sentence is carried out" Absolutely asinine!

Service
Value
Quality

Date of experience: August 11, 2022

Thumbnail of user gb201
Texas
1 review
2 helpful votes
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November 15th, 2020

Facebook is riddled with censorship. If comments or shares don't fit big tech's leftist narrative you are censored. They even censor the President of the United States and his press secretary. People will remember. SO many are turning to Freedom Lake and Parler for a face book replacement and Parler.

Date of experience: November 15, 2020

Thumbnail of user ericas140
Senegal
1 review
4 helpful votes
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September 13th, 2019

This has been happening since August. My account keeps being restricted for no good reason... even after trying to post a simple status. I wait for the limit to be removed, and as soon as I try to post one thing, it gets limited again. I can't even "like" things in the news feed. I have groups I manage and need access to my account. I already made sure my account follows all community standards. I've checked my devices for malware and contacted Facebook About 100 times with no personal or helpful response. Have learned the hard way they have zero available customer service, only automated robot like responses from the unhelpful "help center."

Date of experience: September 13, 2019

Thumbnail of user annes57
Illinois
11 reviews
9 helpful votes
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August 14th, 2016

First of all, Ron answered the phone when I called. Yes, that's a surprise attribute because I called or emailed 3 other electricians and no one responded. Ron came out and did a very reasonable estimate. We set up an appointment for him to return and do the work. He was professional, intelligent, well spoken, friendly, efficient, organized, neat, clean - there was no mess left behind.

Date of experience: August 13, 2016

Thumbnail of user dennisw70
New Zealand
16 reviews
121 helpful votes
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October 4th, 2018

Facebook is utterly hopeless when it comes to reporting. There have been lots of accounts posting videos with explicit nudity and yet fb claims it doesn't violate the community standards. What a joke! Also, what's with all the irrelevant ads on fb and page suggestions? It's so annoying. The last main bad point is that 'friends' can see your comments which is absolutely irritating. Facebook needs to seriously improve.

Service
Value
Quality

Date of experience: October 4, 2018

Thumbnail of user binurim
Sri Lanka
1 review
0 helpful votes
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May 26th, 2023

I can confidently say that this is the best app I have ever used. I was able to access a healthier workout program, a new meal plan, and a real-time calorie and water tracker, as well as an extensive list of exercises to help me get in shape faster. At home, without gyms, I could eventually reach my fitness goal. Your assistance is greatly appreciated. Periodically I practice various meditation techniques. There are also exercises to consolidate your results!

Date of experience: May 25, 2023

Thumbnail of user jr125
Minnesota
8 reviews
108 helpful votes
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May 28th, 2016

I never really seen the purpose of social sites to start. They are a waste of money, and draws scammers, stalkers, hackers, and thieves. It's just as easy to write down information on calendars so you don't forget, there are also programs on your computer that reminds you of important events. If I was an employer I would steer clear of those that use Facebook. Employers are always complaining about employees playing with their phones, yet they continue to hire people off of Facebook. It's easy to do a search on the workforce sites. Lazy hiring practices, and lazy employers as well. Myself, I'm not going to work for a bunch of lazy, unprofessional people. Considered disabled by law, and you can pay for me because of bad business practices. Lol

I checked it out, not what I would call beneficial in any way.
Enough said!

Tip for consumers:
Bottom feeders in life. Kind of like Jeremy, lazy and wants everything handed to him on a golden platter.

Quality

Date of experience: May 28, 2016

Thumbnail of user chiyokoy
Colorado
1 review
2 helpful votes
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September 15th, 2020

Buying and selling home is a stressful business. If you do not want to add any more unnecessary stress, stay away from Aspire Property Inspection. On the inspection day, I came home to find my stove was left on, the heater was blowing on high (in August), and black finger prints all over my newly painted white walls. I was lucky that I came home early but God knows what would have happened if I did not. Home inspectors are not licensed in the state of Colorado; hence, anyone can go into this business. Choose your property inspector carefully and make sure that they have good insurance coverage as it can may cost you way more than the actual inspection cost.

Date of experience: September 15, 2020

Thumbnail of user caseyr57
Ohio
1 review
12 helpful votes
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December 19th, 2019

Brain wash Drama over rated. Technology goes too far too many apps and viruses. This world will crumble. Makes me sick. Facebook has changed people just like all the millions of technology has shaped humans differently. It's a popularity contest Rather than "keeping in contact with love ones". Ups and downs with a lot More down in my opinion but who the f am I. Technology more technology oh can't wait

Date of experience: December 19, 2019

Thumbnail of user davidz729
California
2 reviews
9 helpful votes
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January 29th, 2022

First time user of FB marketplace to sell a new tool I bought online. FB blocked me immediatley for no reason. Disputed and got an auto response with the same response.

According to google, this is because either FB thinks or someone reports MY tool as stolen without any proof.

An evil company who's unfortunately controlling part of the world. FB is definitely not shy censoring internet and behaving like internet police. Want to put your business' future and personal info on this company? Think again.

Products used:
Craigslist

Date of experience: January 29, 2022

Thumbnail of user anthonyb123
North Carolina
8 reviews
16 helpful votes
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July 11th, 2016

Facebook is good as a tool for marketing, keeping in touch with otherwise unreachable people in your life, and broadcasting the occasional "how are the roads" when it snowed the night before and you're debating on whether or not to go to work today... but anytime I spend more than ten minutes at a time on Facebook I get tired of seeing people posting memes (as if a picture of a Minion somehow affirms what it is they're trying to say) pictures of kitty cats, posts complaining about their relationships, and pictures of the food they just cooked. Your mileage may vary, obviously...

Date of experience: July 11, 2016

Thumbnail of user xylin
Canada
1 review
6 helpful votes
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July 28th, 2022

Yeah, facebook with it's double standards- can't say a single swear word if they don't like you and will prevent you from posting etc. BUT, when someone posts something toxic, racist and you report them, facebook does exactly F.CK ALL! I hope people will leave this crap app.

Tip for consumers:
n/a

Products used:
n/a

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2022

Thumbnail of user michaelt5
Indiana
11 reviews
35 helpful votes
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October 15th, 2010

Great site to network with friends, old and new. I am horribly addicted, but I see no harm in that. I personally do not share any information that I don't want public knowledge, so the threat of third parties using my information doesn't bother me. My only complaint is that some people post the most ridiculous status updates. But then again I did accept their friend requests.

Date of experience: October 15, 2010

Thumbnail of user mikea48
GB
22 reviews
117 helpful votes
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November 5th, 2013

Why oh why does every good thing have to come to an end? Facebook, in it's prime was an amazing piece of social engineering... until the games took over and the shares came flooding in.
Gotta say, FB isn't what it used to be... I'm looking for my new networking site and to be honest, I think there are plenty to choose from... FB has sold out and I'm seeing really negative vibes with this site now... the only down side is the history and photo archive i have on here...: S

Date of experience: November 5, 2013

Thumbnail of user jessg1
California
1 review
4 helpful votes
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December 28th, 2010

I love this site - I have met so many great moms in my area, and online. I also get a lot of helpful information from the local communities, such as child friendly restaurants, good deals around the city etc.

There are, of course, some moms who instead of helping others, berate and put down everyone who doesn't agree with them. This isn't the site's fault, all social sites have those kind of people. But don't be afraid to join because there are many more amazing, supportive moms than there are mean ones!

Date of experience: December 28, 2010

Thumbnail of user thomasp17
Norway
9 reviews
18 helpful votes
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February 1st, 2013

Number 1 social website. I use it daily and it`s great to communicate with friends, family and so on. It also has loads of entertainment stuff which is cool.
I don`t like the album section though. F. ex change an old photo with a new improved one without missing the comments on the image. The constantly changing site improvements and privacy policies are also very annoying.

Date of experience: February 1, 2013

Thumbnail of user carolyna22
Utah
1 review
2 helpful votes
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August 25th, 2017

There is a competition of which involves hacker's vs. me. facebook.com was the latest. If you want me to use 100 characters, should I speak about the homeless family's in America, where a child doesn't have an address to register for school?

Date of experience: August 25, 2017

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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