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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
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519
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Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user melissam38
Texas
1 review
2 helpful votes
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August 26th, 2014

I thought i was creating a page for my small local business. I added friends, family and clients (i am a pet sitter) on this "page" i would post about pets, vet stuff for my clients etc. One day i posted about people not walking their dogs on hot pavement. After a week or so of it being up i started getting messages on it and likes from all over the globe. I thought they just found me through friends etc. Then two days later I went to put gas in my car and had no money in account. Go to bank and seems facebook "boosted" the post at a cost of 600.00! What? I freaked the bank canceled my debit card (it was attached to FB so my grandson could buy little game boosts here and there) I contacted FB and the next day they said the post was boosted by me. WHAT! I make 300 a month why would i pay 600 for a POST to be seen by people around the world that are of no benefit to me or my business? I keep explaining that no one ever wanted a post boosted nor would i need to. I just keep getting sorry sucks to be you emails. So now i am going to have to go to bank again and file fraud paperwork. They said it takes 45 days to process and facebook always wins. I am sad, im broke, my bank account is in shambles...

Tip for consumers:
DO NOT EVER HAVE ANY PAYMENT METHOD TIED TO YOUR BANK LINKED TO FACEBOOK IN ANY WAY. MY BANK SAID TO USE THE RELOADABLE VANILLA CARD WITH ONLY 10.00 AT A TIME

Service

Date of experience: August 26, 2014

Thumbnail of user markp110
Canada
7 reviews
8 helpful votes
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May 29th, 2021

Facebook has SO many profiles of beautiful women that are fake. There are links to see " pictures " or movies They are links toi FAKE porn dating sites They want you to sign up so they can get your credit card number
DO NOT click on the LINK

Date of experience: May 29, 2021

Thumbnail of user carols110
Michigan
3 reviews
15 helpful votes
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December 1st, 2015

Facebook has had hundreds of complaints about these companies and their fraudulent business practices but still allows them to advertise on their site. They are ripping off American's for hundreds of thousands of dollars. I have even seen complaints on the Facebok page Zaful SCAM ALERT & Real Customer Reviews from other countries. SHAME ON YOU FACEBOOK for allowing this to go on. Look at the Rosegal facebook page and see all the people complaining.

Date of experience: December 1, 2015

Thumbnail of user jakel195
Canada
1 review
0 helpful votes
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February 26th, 2022

FB has become a big part over the years in social media without a doubt. Like all companies they need to make revenue so we see the adds here and there and learn to live with it.

I started a hobby side business and in my media feed I posted some of my work hoping to see interest etc.

I got a one my credit card statements in the mail and I see two charges from Facebook. First time in my life any charges.

Since I'm starting up I can't really afford advertising and so on. At least not yet.

My issue is this... fb is NOT honest and clear how and what the charge. I went into my settings and checked if I had payment methods or anything and I did not. No idea how they even had my credit card information I would have not willingly paid for any of my posts. They are not clear or upfront in any of their information.

It's one thing if they were and I knowingly agreed to paying. But I didn't. So f u Facebook for being sneaky and underhanded. I'm going to share this information on all avenues I can find!

They have no phome numbers or contact info you can call just a generic page to send them a message. F it. I'm done.

Products used:
Ads

Service
Value

Date of experience: February 26, 2022

Thumbnail of user bubbaz1
Florida
1 review
2 helpful votes
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June 8th, 2020

Racists (or anyone) can mark your post or profile as a number of negative/prohibited categories and have your account locked. The company is lazy and does not justify.

Date of experience: June 8, 2020

Thumbnail of user kathyf680
Georgia
8 reviews
4 helpful votes
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October 24th, 2022

Ppl on Facebook are always seeking medical advice in CROCHET GROUPS.
This is ILLEGAL yet FACEBOOK and the ADMINISTRATORS of SOME groups are letting this go on.
WHY would you post medical advice and take a chance of being SUED OR KILLING a person? This needs to be dealt with and NOT wait until someone DIES

Tip for consumers:
The unauthorized practice of medicine occurs when someone gives medical advice or treatment without a professional license. The prohibition against the unauthorized practice of medicine is a precaution against people who would try to treat others without the proper training, or by using unproven methods which could harm or even kill their supposed patients. As a result, all states make the unauthorized practice of medicine a criminal offense with potentially serious penalties.

Date of experience: October 24, 2022

Thumbnail of user nataliel440
Australia
1 review
2 helpful votes
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October 25th, 2022

So I don't use Facebook, I have an account, but I don't use it. There's too many social medias and I don't need another thing to keep checking. I recently used it specifically just for marketplace. My only activity on the whole account has been me accepting a friend request from an old high school friend, and messaging this guy on marketplace to see if his van was still available for sale. That is everything I have ever done on Facebook. Then yesterday, on my birthday, I find out my account is suspended for violating community guidelines. Just some cut and paste reason with no real explanation as to why. There's some big process to verify my identity, it's kind of creepy and uncalled for (I verified my identity ages ago when I made the account so they shouldn't need that again anyway) or my account gets deleted, for what reason I would like to know, but there's no way for me to find out. Upon doing research, apparently this is a really common problem, and even doing the verification stuff often still leads to your account being removed. My heart goes out to all those who lost old classmate and family contacts, and those who actually use this site regularly.

Tip for consumers:
Don't. Please make sure you have Facebook contacts added on other sites so if this happens to you, you won't lose contact with people.

Service
Value
Quality

Date of experience: October 25, 2022

Thumbnail of user davidf3761
Virginia
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Hometown gutters recommended and installed the product quick and clean. Paying 1/3 of the price of conventional gutter guards was a huge selling point

Service
Value
Quality

Date of experience: November 1, 2022

Thumbnail of user raynh1
India
1 review
0 helpful votes
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August 16th, 2017

I must say that their product is awesome. I had an excellent experience and I cherished every bit of it. The client service was second to none and I vouch for these guys for any business!

Date of experience: August 16, 2017

Thumbnail of user carolg31
New Jersey
3 reviews
0 helpful votes
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June 12th, 2017

I use Kodak Moments now which is nowhere near as much fun. I tried everything to get my Smilebox to work, but had no luck. I spent hours troubleshooting. I am still paying for my annual.

Date of experience: June 12, 2017

Thumbnail of user michellew35
Washington
4 reviews
7 helpful votes
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March 21st, 2014

It is a great way to stay in touch with family and friends who live far away, and to share information with a broad audience. Even with the privacy concerns, I am glad that FB exists.

Date of experience: March 21, 2014

Thumbnail of user sarah15
Texas
1 review
1 helpful vote
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September 7th, 2009

This site does not give you one thing they promise, which is a one of the three positions left to list items that are auction listing ready--all you have to do is list it. First you must become certified in auction listing, which is 10 lessons on selling on Ebay. They also tell you that you only need to understand the material, but you will not be using it. I read the 10 lessons, passed the test on each lesson, and went to step 2, There I went nowhere. I called them, and they took me to a place where I could sign up and give my credit card to DOBA, which is a drop shipping company. I was to get products and do all the work they told me about in the lessons, and sell on Ebay. This is NOT the "position" they lured me in with. They also told me from the beginning if I was not happy with the program any time in the next 90 days, I could have a refund of my $97. When I asked for it 10 days later, they told me I had to work at it and I would make money. I told them this was not the promise their ad offered me and I wanted my money back. I waited 30 minutes on hold, kept being told to leave my name and number and someone would call me back. Of course, that never happened. So, I disputed it with my credit card company. Do not know yet if there has been any success on getting the money back.

A few days later, I received another email with another just like this one with the name Cathy Banks and the picture of the same person as the Emily Thomas site had. So, they are duplicating it for others to use for money. This one wanted even more money than the Emily Thomas one.

Date of experience: September 7, 2009

Thumbnail of user taniam146
New Zealand
1 review
7 helpful votes
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June 3rd, 2022

Shame on you fb! You can censor everything covid yet you can't quite seem to get rid of child pornograhy? My information is based on facts from government websites and real doctors who aren't afraid of speaking out yet you deem it misinformation. Anything true gets censored that's how I know I'm right! Well I've had it, EVERYONE OVER TO TRUTH SOCIAL that's where the party is now! Say no to cancel culture say yes to free speech

Service

Date of experience: June 3, 2022

Thumbnail of user jillj10
Oregon
48 reviews
110 helpful votes
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December 11th, 2018

This company is run by very immature and illiterate individuals. I made a very benign comment on news site and some Facebook employee took offense. Grow up and get a real job.

Service
Value
Shipping
Returns
Quality

Date of experience: December 11, 2018

Thumbnail of user elliec1
Florida
9 reviews
42 helpful votes
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April 6th, 2012

I have my only social profile on Facebook and its worth it. I have read people talk so much about privacy issues, I myself is now a little confused. Otherwise its fun.

Date of experience: April 6, 2012

Thumbnail of user shiloua
Florida
1 review
2 helpful votes
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June 20th, 2018

The owner is rude and have no manners. Don't ever shop at this store. It's located in the Wellington Green Mall in Wellington, FL. Learn some manners before you do public service.

Date of experience: June 20, 2018

Thumbnail of user elsot
Tennessee
1 review
1 helpful vote
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February 25th, 2022

Got Blocked For 30 days and can't dispute because I said "sometimes men are trash". Y'all blocked not one but every page I made for 30 days over one innocent comment. I definitely won't be joining any metaverse we can't crack innocent jokes in. TWITTER FOR THE WIN

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2022

Thumbnail of user ashleyb1910
Texas
1 review
3 helpful votes
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February 8th, 2023

I made a purchase from Adidas through a facebook retargeting ad late November, when I was done it asked if I wanted to save payment method and looked like samsung pay so I mistakenly added it. Less than 24 hours later, my account was logged in from Brazil, they changed my phone number for 2 factor authentication and posted something that went against community guidelines and my account was disabled. I made the HUGE mistake of linking all my business accounts to my personal facebook (you are forced to with posting apps) and consequently my business accounts have been disabled as well. Facebook has ZERO customer service and I have literally tried everything to plead my case to them via help center, email, and I even purchased a portal device just to talk to customer service. They all tell me there is nothing they can do.I think companies should stop running ads on facebook if you are only going to compromise your account by purchasing from them. Facebook knows this is an issue but does not care about its consumers enough to fix the problem.

Tip for consumers:
Do not add credit cards to your account. Facebook knows this is an issue with hackers and does nothing to fix it and has no resolution on consumer end.

Products used:
Facebook

Service
Value
Shipping
Returns
Quality

Date of experience: February 8, 2023

Thumbnail of user julimarc
Minnesota
6 reviews
36 helpful votes
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May 15th, 2011

I would not say that I don't recommend Facebook, but I also wouldn't recommend it either. Admittedly, I like Facebook in the sense I would like any social network: the ability to contact people who I sadly cannot keep in touch with in any other way. Sadly, Facebook does have all these issues with protecting users' information. Just recently I noticed that if you want to use a secure connection, you have to enable it in your settings. Why can't it be done automatically? Facebook is losing my trust. They just seem to do things in the blink of an eye - many times have I found that suddenly Facebook changed (for the worse), and I have to start figuring everything out. I would say, if you want to stay in FB, be careful, avoid all those scams that will come across, and take care of your privacy. Use the strictest settings possible, and please, be careful with the personal information you reveal. Personally, if most of my friends and family members would switch to another social network (or even better, emails, calls, letters), I would probably leave Facebook in a heartbeat. It does not feel like they care about their users anymore.

Date of experience: May 15, 2011

Thumbnail of user dougc37
North Carolina
46 reviews
92 helpful votes
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February 3rd, 2017

If you are a subscriber/user of facebook and don't have a job, Think about deleting your facebook page. Face book is now against the Executive order to keep illegals from entering the country, WHY you might ask- because they employ these "what they call immigrants". What they mean is -this is cheap labor that we employ, now you have stop our source and we will have to pay Americans more money to do the same job. Face book wants to continue to bring in illegals and use them for the jobs we should be getting. The illegals, get welfare, no taxes and other government benefits. What do we get Nothing, including a job. Tell face book if they want to employ illegals move to Mexico, Move to Iran, Move to Pakistan, but until they do-EMPLOY AMERICANS AND STOP COMPLAINING ABOUT A VERY GOOD AND POSITIVE POLICY THAT WILL HELP AMERICA GROW. Face book you are real losers. DON'T FORGET SEND A MESSAGE TO FACE BOOK TODAY-EVERYONE CANCEL USING THEM, PERIOD.

Date of experience: February 3, 2017

Thumbnail of user lewieh1
GB
1 review
2 helpful votes
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May 15th, 2023

Banned from account. No way of securing. Utter rubbish. Wouldn't advise. Banned for no reason. Will not help recover account and all ways provided by Facebook to fix this don't work.

Tip for consumers:
$#*!

Products used:
$#*!

Service
Value
Shipping
Returns
Quality

Date of experience: May 15, 2023

Thumbnail of user jamess29
Mississippi
11 reviews
59 helpful votes
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October 9th, 2018

Facebook is OK for what it is- a social media site that steals and sells your information. Understand that going in.
However, if you are at all political and not a demotwit, you get on their $#*! list. They will ban you for what seems like random things. I got 30 days for bantering with someone over a college football rivalry. Mudslime moderator thinks calling someone that goes to the University of Georgia a "DOG" is a horrible insult. It's $#*! like this that had made me swear at and swear off of disgracebook. I will soon be back from my latest ban but I will have no more use for facebook.
What you don't know about facebook is that when it bans you, you are also banned by all the other sites that you use facebook to log into. I DID NOT CONSENT TO GIVE THOSE BASTARDS THAT KIND OF POWER.
FU facebook. We're done.

Date of experience: October 9, 2018

Thumbnail of user steveh149
New Jersey
2 reviews
11 helpful votes
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July 14th, 2016

We provided software for this business for a one-time charge with no annual support fees and free software updates. As with everyone the agreement is that there will only be a charge for contacting us for support (by any means for any reason) when contact is made. We heard NOTHING from this person for 6 years. Recently she asked for assistance and was charged $10. To avoid paying, she first claimed that the instructions she received weren't helpful. The instructions were helpful which is aside from the point that she contacted us for support and in doing so, required someone's time to respond and was rightfully charged a meager $10. When her argument was refuted, she then resorted to claiming to have had problems with the software. It was pointed out that free software updates had been available at any time and her decision to not upgrade was not our responsibility. She then resorted to writing a seething review online flaming about how terrible our service is. Quite an effort to save $10.

Date of experience: July 14, 2016

Thumbnail of user ryderw8
Virginia
1 review
0 helpful votes
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June 24th, 2022

Literally all I said was I hate to admit. And they banned me for hate speech I wasn't attacking anyone so whats the point and I have groups I have to manage I don't have time for games now I gotta DM other admins to post announcements yall are getting pathetic. I can't even say" say two small words without losing access for 30 days if you don't want me using the app say" so I can free up storage.

Date of experience: June 24, 2022

Thumbnail of user lucag11
Finland
42 reviews
72 helpful votes
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July 1st, 2019

ANTI SPAM SYSTEM BUGGY
I am reported as a spammer because I wrote a comment about homelessness, in a homelessness thread.

RANDOM MARKETPLACE BLOCKING
I got blocked from the marketplace for no reason.
The system tells me: we will let you know in 24hours, but more than two months are passed and I don´t get any information about why I am blocked.
I had high ratings on the marketplace and none of my listing violated the rules.

Service
Value

Date of experience: July 1, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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