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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
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519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user maureenw16
New York
1 review
0 helpful votes
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February 20th, 2017
Verified purchase

I wish you were able to see how the face fits before its done for starters. You do not have access to full photos on my smart phone. Other than that its fun to do.

Date of experience: February 20, 2017

Thumbnail of user markm1225
Philippines
1 review
1 helpful vote
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July 5th, 2019

This site/app is a good thing to do when you have free time. You can be updated to what's going on with your childhood friends, relatives and crushes. Good place to practice your FBI skills.

Date of experience: July 5, 2019

Thumbnail of user doscm
California
1 review
1 helpful vote
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January 19th, 2019

Dosc (Jason Urbina) is a Producer/DJ based out of San Francisco, California. Jason joined an arts school with a discipline in Audio Engineering at an early age. Swiftly he elevated his path to on-boarding as a Recording Engineer and leveraged the studio environment to develop his first project: Patch. Patch was a nice reflection of Jason's early audio experiences, environment and influences. Being a Recording Engineer in a Bay Area rap studio; his sound led to groovy gangsta percussion patterns with solid summery-vibe melodies and swing. Patch has since been shelved but the ambition still whispers from time to time.It wasn't until the grooves of Format: B, funky chord jabs of Paco Osuna or the energy of Pan Pot; did Jason take a dip into the Minimal, Techno, and Tech- House world. Here and now, we have a unique yet familiar sound, heavy drums, joined with the feel-good and groovy melodies. This is Dosc. Come listen.

Date of experience: January 19, 2019

Thumbnail of user andrewk25
Pennsylvania
9 reviews
9 helpful votes
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October 11th, 2012

Great site wonder if they will ever be able to monetize it. Was a lot better when the site did not have your whole family logged on but it was just a matter of time.

Date of experience: October 11, 2012

Thumbnail of user aresha
California
3 reviews
1 helpful vote
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March 3rd, 2022

Some how suckerburg thinks he rules the internet and the 1 st amendment doesn't apply to him or facebook
Wait until his wife leaves him... then he will know and... she is leaving soon :)

Tip for consumers:
use other websites for social media and advertising

Products used:
none

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2022

Thumbnail of user roxyr14
Texas
10 reviews
21 helpful votes
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July 15th, 2021

Facebook has gone too far on censoring posts. Things that can't even possibly be considered offensive are flagged and get you 3 day bans. Basically, if you post anything, however harmless it may seem, you're in danger of catching a ban. No point in being a member of Facebook if you have no free speech at all. Marketplace is horrible. I tried to buy one item that the seller offered shipping on, never heard from the seller and 3 days later my order was cancelled without a reason. People who put up car ads are completely unresponsive or flaky. My favorite is one guy who never answered any questions from anyone on his car he had listed for sale. Wouldn't tell anyone if the car had a title, had no useful information in his ad at all, horrible pictures, and then 3 days later, doubled the price of his car, still not stating whether he even had a title or not. He finally decided to reply days after doubling the price of the vehicle, stating he would not accept a PayPal deposit or anything for the car, even though he lived hours away, and would not guarantee he wouldn't sell it out from under me. And the man had the most impossible hours for anyone to pick up the car. Marketplace seems to have the worst sellers.

Service
Quality

Date of experience: July 15, 2021

Thumbnail of user alfonsos16
MK
11 reviews
23 helpful votes
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June 3rd, 2014

Few years ago I would give it four or five stars, now only two.
Because they got so greedy I have to manualy subscribe again, to things I like to follow (unless they pay facebook already).
There is also so much spam (SPONORED POSTS) on FB that is iritating to the point that I decided not to use it any more. I switched to G+ and asked all my friends to join.
It is much better (at least for now).

Date of experience: June 3, 2014

Thumbnail of user andym12
Romania
1 review
3 helpful votes
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October 13th, 2011

I found all my lost connections here. I like that I am able to see what everyone is doing and talk to a lot of people that I'd probably forgotten eventually.

Date of experience: October 13, 2011

Thumbnail of user jessy
Canada
1 review
1 helpful vote
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April 2nd, 2009

Connecting a world - facebook is a great tool to connect everyone that has something to share, and we all do! It's great for the progress tracking of our peers and ourselves.

Date of experience: April 2, 2009

Thumbnail of user nataliab12
Ukraine
1 review
0 helpful votes
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December 6th, 2015

Am natalia, live in ukraine, kiev., love travelling, speak english, russian and ukrainian language
Love sport.
I think a good mindset i a will to success,, adventure is creative and creativeness is fun
Love for animals. Easy going and friendly,,, so many interesting to do in the world choose whats best for you
BONDENRENKO, NATALIA

Date of experience: December 6, 2015

Thumbnail of user angelac2293
Kentucky
3 reviews
2 helpful votes
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March 12th, 2023

I have been hacked on Facebook 2 times and I have reported it and my friend's have reported it and Facebook won't take them down and now in my new account they have blocked me from commenting or anything in the groups im in and I did nothing wrong I have seen worse commenting then mine and I'm not in any bad groups but this has happened 2 times and I don't understand why I didn't do or say anything wrong

Tip for consumers:
Just saying something is wrong with Facebook and you can't contact them directly anyway what so ever the just answer site wants to charge you and the phone number is fake they just won't your personal information so what do you do

Service
Value
Quality

Date of experience: March 12, 2023

Thumbnail of user mohamadt12
Morocco
1 review
0 helpful votes
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April 1st, 2022

Connecting with friends has never been faster. • See what your friends are doing • Share updates, photos and videos • Receive notifications when your friends like your posts

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2022

Thumbnail of user sams243
Germany
22 reviews
212 helpful votes
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February 2nd, 2016

No day passes that I don't at least check what everyone is doing. And I do this for many, many years now. Facebook.com is stil part of my everyday life.

Date of experience: February 2, 2016

Thumbnail of user noraw95
California
2 reviews
0 helpful votes
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April 12th, 2023

Ordered several items on March 19th and still waiting. I emailed customer service twice with no response. Either deliver my items I have paid for or give back my money.

Service

Date of experience: April 12, 2023

Thumbnail of user ahmeda566
Egypt
3 reviews
0 helpful votes
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December 29th, 2020

Facebook has disabled my account for no reason, I tried to get it back but they asked me to submit a video for me and I did but they did not activate it.

Service
Value
Shipping
Returns
Quality

Date of experience: December 29, 2020

Thumbnail of user daveh1396
Florida
2 reviews
6 helpful votes
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October 6th, 2023

Some guy photoshopped my picture and put text on it saying I have gonohhrea and syphillis. I have reported it several times to Facebook and their response is always the same:
To keep our review process as fair as possible, we use the same set of Community Standards to review all reports. We've taken a look and found that this content doesn't go against our Community Standards.
We understand that this might be upsetting so we recommend exploring the options available to control what you see.

I looked at Facebook Community Standards and this is one of them:

DIGNITY
We believe that all people are equal in dignity and rights. We expect that people will respect the dignity of others and not harass or degrade others.

How does that post not harass or degrade me? Facebook and Mark Zuckerberg are losers.

Date of experience: October 6, 2023

Thumbnail of user crystalb4
Idaho
4 reviews
8 helpful votes
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January 10th, 2014

Aside from the occasional ex boyfriends girlfriend stalking me, or that creeper who read my name tag at work who randomly added me. I love this stupid website. I keep coming back for more. I must warn you that this website is addicting, and once you understand this jibberish about to come, then high five to you my fellow facebooker.
Is that my old childhood best friend? Oh my god. Who did she marry. Her kids are ugly. What's my brother up to. I decided to run a marathon (to the fridge and back to the computer) time to update my status. Sam Martini Likes this. Cheryl Crowe Likes this. Bob Jiggity Likes this. 'Here's my duck face, i like to party.' i post. Like. Like. Like. 'I put my boxer in a jacket.' Like. Aww not alot of people like this one. Now if you'll excuse me, i have some pretend crops to pretend harvest...

Date of experience: January 10, 2014

Thumbnail of user jessical2332
Tennessee
3 reviews
6 helpful votes
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March 8th, 2024

My Facebook account is disabled I just started my Facebook account yesterday and today woke up with my account being disabled and locked out due to I violated terms in their community I needed to send copy of my ID online I do not need my ID publicly online not doing that as far as my account I never posted anything on my wall just hit likes and like on my family photos I am done with Facebook they changed so much

Date of experience: March 8, 2024

Thumbnail of user daled18
Maine
10 reviews
26 helpful votes
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October 2nd, 2017

I don't know if they purposely try to be confusing so they can squeeze more ad running days out of you, but that's the only reason I can see for making it so confusing.

Date of experience: October 2, 2017

Thumbnail of user richards2599
Delaware
2 reviews
0 helpful votes
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November 13th, 2020

Time to leave FB all! Bias communism! And censorship has no place in America! FB has displayed such disrespect for or president and deserves to be regulated by the Government! Its coming FB soon!

Date of experience: November 13, 2020

Thumbnail of user jangsokc
Canada
1 review
0 helpful votes
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April 11th, 2021

I received my frame and the edge of the frame is damaged and the finish of the frame is wrinkled a lot. I am disappointed that the quality of the product is so low. Please refund.

Date of experience: April 11, 2021

Thumbnail of user marye5
Virginia
6 reviews
8 helpful votes
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October 18th, 2010

I think this site is the best of the social networks I have tried. You can post photos and share opinions for others to read and respond. The wide variety of games and applications are nice too.

Date of experience: October 18, 2010

Thumbnail of user sibusisos
South Africa
4 reviews
0 helpful votes
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June 5th, 2019

I have tried to stop all this stupid notifications about useless information but they keep on popping up
I wish they was a way to cancel it plus all of this advert that'keep appearing,
Life goes on

Date of experience: June 5, 2019

Thumbnail of user matthewp986
GB
7 reviews
8 helpful votes
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July 20th, 2022

So I'm having a joke with someone I know on here I write yeah you're a c@,^t in a jokey way and I get a 30 day ban so watch out if you swear on here they take the moral high ground and give you a 30 day ban oh and if say again you're get another 30 day ban oh well it was worth it just so I didn't have use my account for those 2 months lol

Value

Date of experience: July 20, 2022

Thumbnail of user elnas
Netherlands
4 reviews
5 helpful votes
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April 2nd, 2012

I was a big fan of Facebook, because I have lots of friends from all over the world I can only talk through that website. But when they switched to timeline, I gave up.

Date of experience: April 2, 2012

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

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