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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user lillyo1
Missouri
46 reviews
94 helpful votes
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May 8th, 2013

Easily addictive, waste of time, and the fastest way of giving personal info to those who are waiting for a minimum oversight...
I think it may feel great to have a moment of fame, even if it means putting your security in risk...

The privacy has a price!

Date of experience: May 8, 2013

Thumbnail of user carolynb6
Washington
1 review
1 helpful vote
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June 4th, 2011

What would you do if you win $ 173,000.00 during free sins in the new slots " dragon jewels" & lose connection to server when you reconnect it doesn't recognize your play in free spins, & you start all over again? Having to place bets, with no wins?

Date of experience: June 4, 2011

Thumbnail of user juand6
New York
5 reviews
5 helpful votes
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March 19th, 2014

I've been using FB for quite some time although at first I got really addicted to it. Now I'm mainly using it to communicate with friends from around the world as well as to stay connected with family. This site always seems to get better. Great work guys!

Date of experience: March 19, 2014

Thumbnail of user orit3
Arizona
1 review
3 helpful votes
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January 31st, 2024

This company should be banned. Many public feeds with explicit porn easily accessible by children. These people should be ashamed. They are teaching our children to objectify people and in the process, create the next generation of mal-adjusted members of society. Shame on Facebook. It's a piece of junk that should be heavily fined and more heavily restricted.

Products used:
None. This site is a criminal endeavor.

Service
Value
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Quality

Date of experience: January 31, 2024

Thumbnail of user marlenep84
Florida
1 review
1 helpful vote
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November 16th, 2020

Many of their fact checkers are Chinese Nationals who will allow all kinds of horrible things as long as a democrat posted them, things like calling for a civil war, kill whitey, murder the president, call you a racist, a old white hag, hope you die... are just a few examples. But, call someone a clown who just said something really bad and untrue about you and you are the one deleted and in FB jail. Forget about posting something political, you will have a notice that everything you just posted is false even when it is true. But if your political leanings are left, you can post all kinds of false information and never get tagged with a fact check. It is so obvious by now and FB can be just for democrat's, they can have it and I hope this business model fails and fails miserably. Half of the USA's citizens are leaving this very biased, hateful and communist platform.

Date of experience: November 16, 2020

Thumbnail of user alexanderg8
Washington
4 reviews
6 helpful votes
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November 11th, 2012

This a real informational site if you want to get in touch with loved ones and old friends! I like the groups feature... I get to meet new people that way and learn lots of new things you may not have known! Great site... as long as they dont start charging!

Date of experience: November 11, 2012

Thumbnail of user jakichuzywaszbrushy
Poland
1 review
1 helpful vote
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April 3rd, 2023

This place is slowly becoming more and more rubbish, since a few years now it's not worth wasting any time. It's not moderated properly, if you don't follow their propaganda your posts are getting removed without any explanation or chance to talk to a human or you get banned for good.

Service
Value
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Quality

Date of experience: April 3, 2023

Thumbnail of user johnt3080
Australia
1 review
0 helpful votes
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January 20th, 2022

Trying to find another site to go to. Got 3 to choose from so I can leave fb as many are also doing the same. Fb staff are banning people from posting/commenting/joining groups BUT the catch is there is no warning or reason. NONE at all so they are doing it just for fun, 30 days at a time. It would have to be the worst run company in the world, full of racism, hatred for anzacs taking down posts, hatred for working families with loved ones dying from vaccination but blocking them from posting. I would rate this site as the worst in the WORLD. Can't wait to be rid of it.

Tip for consumers:
find an alternative site. The site is a LIE and racist towards certain people and unprofessional to say the least. You cannot trust a single thing from the mouth of anybody who works at facebook. NO integrity, it's a complete sham.

Products used:
onsite services but banned from using everything including chat in word chums. Not given a single reason for this.

Service
Value
Quality

Date of experience: January 20, 2022

Thumbnail of user ashleyf15
Florida
9 reviews
14 helpful votes
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January 15th, 2014

No denying the popularity of this site. I personally just find it 'cool' not 'awesome' because if it disappeared tomorrow it would be no big deal.
It is nice to keep in touch with friends that live far away though. Since I'm one of the ones that moved away it's especially helpful to me.

Date of experience: January 15, 2014

Thumbnail of user draeb
Philippines
4 reviews
7 helpful votes
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September 23rd, 2013

I'm so thankful that facebook.com allows everybody from all parts of the world to connect with each other. Easy navigation and all. Just that people should learn to be responsible with how they use facebook though.

Date of experience: September 23, 2013

Thumbnail of user davidt2547
Ohio
4 reviews
6 helpful votes
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January 15th, 2022

Facebook does nothing to address all the fraudulent ads on it's site and consequently many people are getting ripped off. All this because the company is greedy and allows anybody to put any add they want

Service
Value

Date of experience: January 15, 2022

Thumbnail of user lisae1267
Massachusetts
1 review
0 helpful votes
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March 25th, 2022

I was "warned" but actually restricted after criticizing the companies who continue to do business in Russia and criticizing the politicians who support the war on Ukraine. Makes you wonder what Mark is doing over there.

Tip for consumers:
If you want to hang out on facebook, don't say anything that contradicts what is being said on the site you're on.

Products used:
facebook

Service

Date of experience: March 25, 2022

Thumbnail of user konradd
Romania
3 reviews
3 helpful votes
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March 28th, 2018

Maybe first it was designed as a tool for communication but today it's more like tool for talking with ads. And providing personal data to third parties is just terrible.
Probably it's time to start using messengers instead of public data collectors like socials.

Date of experience: March 28, 2018

Thumbnail of user charlied86
Wisconsin
5 reviews
0 helpful votes
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August 20th, 2019

I have been thinking on closing all my social media accounts. In reality, even though of the flexibility FB gives us for communicating with our peers, social media only makes us more apart form everybody. Besides that lately on my feed only appears trash.

Date of experience: August 20, 2019

Thumbnail of user farahb18
California
1 review
0 helpful votes
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May 16th, 2021

FaceBook should not stand with evil against the Palestinian people. They are fighting to preserve their land just like any colonized country fighting for it freedom. FaceBook as a social platform should not be biased. FB doesn't deserve any star

Date of experience: May 16, 2021

Thumbnail of user jareds527
California
1 review
2 helpful votes
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September 27th, 2022

I have been charged between $15 - $35 for the last several months by Facebook for advertisements without my consent, or authorization. I have not run any ads, nor do I post, however, Facebook claims I owe them hundreds of dollars for ads over the last several months. I reached out to Facebook help several times but received no response. They don't have record of any advertisements, just that I owe them money each month. Facebook is a scam which is why they've been worth so much. Now they're dealing with Karma (Losing money) from screwing so many people over, including myself.

Service
Value
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Returns
Quality

Date of experience: September 27, 2022

Thumbnail of user hooc
Malaysia
2 reviews
1 helpful vote
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July 16th, 2019

JJ Roll offers more than 2 dozens of flavors for their Swiss Rolls and you will have a field day picking out your favorites. You don't necessarily have to pick just one flavor, as the Swiss Rolls also come in a box mixed flavors. We tried a box which had their Orange Tango, Pink Dragon, Kiwi Frenzy and Lemon. That's not bad at all. While we were there, we saw many families placing and retrieving their custom made birthday cakes. Those look really good so I guess this is the place to be if you want something special for your little ones.

Date of experience: July 16, 2019

Thumbnail of user erikau20
New York
3 reviews
5 helpful votes
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January 4th, 2023

Facebook has a huge problem with scammers and fake accounts. They refuse to delete them even when they are obvious. Since they have an issue removing scammers and fake profiles, Facebook is complicate in these scams. They also made it easier for scammers to join groups. It is really sad that Facebook has chosen this route instead of backing real live people who just want to connect with others.

Service
Value
Quality

Date of experience: January 4, 2023

Thumbnail of user nigeln
California
51 reviews
128 helpful votes
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January 27th, 2021

Facebook's guidelines are notoriously inconsistent. A young lady sent me a vulgar message and her comment doesn't violate the community guidelines. When I responded, FB gave me a two-day ban. Facebook no longer allows users to post articles via its facebook lite app. In order to post articles from a news app, I have to download the real facebook app which takes up over 210 Megabytes on my phone.

Service
Value
Quality

Date of experience: January 27, 2021

Thumbnail of user elohoi
Nigeria
4 reviews
1 helpful vote
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August 28th, 2019

The Facebook site is easily accessible, makes communications between friends a whole lot easier, finding friends is a work over. They have a messenger for easy and private chatting. Video and audio calls are very easy to use and the clarity in vision and audio is superb.
Finally, they have introduced a free mode that makes you use the site even without data. What more can one ask for?

Date of experience: August 28, 2019

Thumbnail of user angelog
Tennessee
4 reviews
16 helpful votes
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May 12th, 2011

While I enjoy Facebook, I find it extremely annoying how every time you try to do something it seems like there is always an error or something causing you to have to come back later. Ive had problems with facebook, external apps, posting comments, etc. As a web designer I look at sites like facebook and I see the problems and I wonder how on earth a company that large could possibly ever let a new feature go live without knowing the kinks are worked out, I wish they would stop adding new features and fix those they have already.

Date of experience: May 12, 2011

Thumbnail of user shawnm935
Pennsylvania
1 review
0 helpful votes
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August 26th, 2022

Selective censorship at its finest nothing less. Their community standards seem to waver depending on the user. No opportunity to explain your post or comment when in their opinion it violated their so-called standards and your account is restricted. To me that's nothing but a Gestapo Court

Date of experience: August 26, 2022

Thumbnail of user marka713
Philippines
3 reviews
0 helpful votes
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May 31st, 2019

Online business is the most modern way of earning a living while your at home other places, etc. and thanks to such social media sites that greatly enhances the probability of reaching out your customers,
Thus making it more risky to trust such customers, make sure to know your customers before any transactions.

Date of experience: May 31, 2019

Thumbnail of user royj
Colorado
2 reviews
12 helpful votes
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June 12th, 2011

Face Book, whats' to tell, they are about the most idiotic sites ever. I only get on my site when someone says they want to chat there. Other than that, it sucks...! Need I say more? If they would stop trying to improve it so much and keep those GD wet behind the ears, young punk owners away from their computers it might have a "HOLY $#*!" chance.

Date of experience: June 12, 2011

Thumbnail of user johnc8296
GB
1 review
1 helpful vote
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May 12th, 2022

All I see on Facebook nowadays is spam messages in groups, sponsored ads and data gathering tools.
One ad I saw today was supposedly for a driving school. "Obtain REAL DVLA license" no website or phone number. Somehow Facebook thinks it is acceptable to allow access to young girls without checking the legitimacy of the advertisement.

Value
Shipping
Returns
Quality

Date of experience: May 12, 2022

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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