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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
See positive reviews
Top Critical Review

“Poor overall experience with a supposedly social media goat!”

Linda M.
12/17/24

My experience with Facebook has become increasingly difficult and frustrating to say the least! Originally posted some high ticketed profile/name brand clothing names on MarketPlace, were denied because somehow not allowed?, explanation extremely poor, I then closed my account. Recently tried Re-opening account because of MarketPlace, received request from DuckDuckGo engine search provider requesting MY location outside of using their app.-Not okay with me-They overstepped requesting my location which I originally provided to them! I Do Not Feel Safe With Any App Requesting My Location, My Right! Recently attempted to re-open, was then denied. They want full control of all ALL your personal information, This is a Red Flag and Not Safe!

Date of experience: 12/17/24
See critical reviews

Reviews (1,670)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user thomasc1770
Connecticut
1 review
3 helpful votes
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July 29th, 2021

We use Milwaukee tools for all our plumbing jobs and many of the other contractors are amazed at the quality, durability and battery life. I have to keep a close eye on them so they don't disappear off the job sites. Every tool ever purchased has arrived within a week or less and is exactly as described. The price is competitive and free shipping makes it an ideal purchase for my business. No issues with this merchant. Thank you for great service and another great Milwaukee tool. Looking forward to making more purchases in the near future.

Service
Value
Shipping
Quality

Date of experience: July 28, 2021

Thumbnail of user aprilw342
Kentucky
1 review
5 helpful votes
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January 7th, 2022

Facebook is nice for the memories and connecting with family and friends but, their whole community standards are ridiculous. God forbid you use a term like " I could've killed her for taking pics of me while I was in labor" or "my teenager is so mouthy at times I wanna knock her out" rhetorically!? Like, y'all can't decipher between an unintended type of comment and a real threat? Without banning someone or a preset determined amount of time?

Products used:
None, most of Facebook ads to purchase are scammers or take 2-5 weeks longer to receive than they advertise. Also, the product is usually not what they claim. But, that has nothing to do with my review. My review is of Facebook and itself in their ridiculous algorithms that ban you for a simple unintended phrases being used in a context that they don't even view to see if it's innocent or an actual threat!

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2022

Thumbnail of user mariep896
Georgia
1 review
5 helpful votes
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May 2nd, 2023

My fb account was hacked three weeks ago. They gained access to my account, changed my email and phone number, and I just noticed there is a new email associated with it. I have tried to respond to the security emails, all of the rabbit holes of "follow these steps", etc with the same outcome! Unacceptable! You don't hear of other social media sites having this problem and fb doesn't seem to care. I'm starting to believe that maybe they are the ones putting the hackers in play.

Date of experience: May 2, 2023

Thumbnail of user charong2
Philippines
2 reviews
18 helpful votes
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July 9th, 2023

I am giving Facebook 1 star due to unfair censorship and restrictions on my account. As an atheist, I frequently share memes and posts that poke fun at religion or question religious beliefs. However, Facebook routinely removes my posts and restricts my account for 'violating community standards.' These posts do not promote hate or violence, they just express an atheist viewpoint.

Facebook claims to support free expression, but that clearly only applies if you express mainstream or religious-friendly ideas. Atheist and humanist viewpoints seem to trigger the censors and result in account penalties. I have had posts removed and been blocked from posting for days at a time just for sharing content that would not bat an eye if it were Christian or Muslim in nature.

For a platform that is supposed to enable open sharing of ideas and bring people together, Facebook is quick to censor and restrict atheist and humanist members.

Date of experience: July 9, 2023

Thumbnail of user marcelf33
South Carolina
5 reviews
6 helpful votes
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March 20th, 2023

New member, I wanted to get verified. The automated system sent a 6-digit number that didn't come from a standard phone number and my device blocked it repeatedly.
There is no alternative, no call, no email possible.
So FB blocked me as "suspicious".
Is this the future of technology? Dramatic!

Tip for consumers:
Stay away

Products used:
Nothing

Service
Value
Quality

Date of experience: March 20, 2023

Thumbnail of user orit3
Arizona
1 review
3 helpful votes
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January 31st, 2024

This company should be banned. Many public feeds with explicit porn easily accessible by children. These people should be ashamed. They are teaching our children to objectify people and in the process, create the next generation of mal-adjusted members of society. Shame on Facebook. It's a piece of junk that should be heavily fined and more heavily restricted.

Products used:
None. This site is a criminal endeavor.

Service
Value
Shipping
Returns
Quality

Date of experience: January 31, 2024

Thumbnail of user ronm1070
Washington
1 review
1 helpful vote
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March 30th, 2023

I have had a glitch on my facebook for over 3 years now, but no matter how many messages I send to facebook about it I Never get a reply back. There is also no support phone number or any way to talk to anyone. Never trust a company that gives you less voice and respect than a farmer gives cattle.

Tip for consumers:
Tip of the day; make ALL your info on facebook false. When they start loosing money because marketers realize their product information (that's us btw) isn't accurate enough to be valuable they will start listening to what we want again.

Products used:
Facebook

Service
Value
Quality

Date of experience: March 30, 2023

Thumbnail of user shekinahu2
Texas
1 review
1 helpful vote
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January 25th, 2024

It is absolutely sick that FB allows people of color to make comments like "whites should be shot" and for someone to brag about getting free money from "stupid wonder bread whites". As a woman of color, no one should have the privilege to say hateful things about or to anyone of any race. FB is one of the worst companies and is completely outdated. Shut it down.

Service
Value
Shipping
Returns
Quality

Date of experience: January 25, 2024

Thumbnail of user innisfallen1239
Ohio
2 reviews
1 helpful vote
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February 24th, 2024

This device is supposed to be a tv streaming device that has scammed many buyers thinking that it was an upgrade for their tv's. Pure trash it doesn't work at all. Another elaborate scam. I was taken and I want to say " buyers beware"

Tip for consumers:
Make sure to do thorough research when purchasing electronics.

Products used:
HDMI for free streaming

Value
Shipping
Quality

Date of experience: February 24, 2024

Thumbnail of user emiliat20
California
9 reviews
5 helpful votes
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August 21st, 2023

I enjoy the posts and encouraging comments. Only thing is I noticed that every time I try to give a positive comment on any post even a photo of a bird. The rules pop up and it's hard to read my response. It's on almost every thing. From flowers to animals posts to snoopy posts. Which I love. But why are the rules keep coming up. I've never done anything wrong. Just positive comment

Service
Value
Quality

Date of experience: August 21, 2023

Thumbnail of user brianw380
Texas
7 reviews
22 helpful votes
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January 21st, 2024
• Updated review

Facebook is broken, it has been for years. I have 3 accounts only one of which I can access. I used to be able to switch back and for between my main account and my secondary account. I can no longer do so.
If I accidentally hit the wrong button and my feed disappears I can't get back to where I was. Too many ads, too many suggestions for subjects I have little to no interest in. It's all such a mess and there is no way to contact anyone to complain, etc.

Date of experience: January 21, 2024

How the mighty have fallen.
December 13th, 2022
• Previous review

Oh where to begin. I used to love FB. Now, it's a love-hate relationship. I had an original account that I can no longer access. I have a secondary account, same name, etc. It was created by me at some point in time and I can no longer recall why. Anyway, I used to be able to switch back and forth between the two. I can no longer do this. The site is now littered with ads for websites, and subjects I have no interest in. The whole thing is broken. I'm sure this has driven away lots of users because so many of the people I have listed as friends apparently no longer use it. FB is now a sad joke.

Service
Value
Quality

Date of experience: December 13, 2022

Thumbnail of user robs901
Canada
18 reviews
36 helpful votes
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February 1st, 2024

1. Used Instagram posts to try to profile me racially. Then FB suggested posts based on its profiling.
2. Locked or disabled account when I joined male-only groups.
3. Kept on suggesting scantily-clad fashion models in military backgroupnds despite my repeated "stop this" preferences.
4. Locked account after I uploaded a screengrab from a conservative video ste.
5. Made my Samsung phone run hot and drained battery from 55% to 9% quickly.
6. Locked account despite Likes received from technical-tool groups (where I am an expert, and won awards for) for my replies to help-seekers within the group. However FB did not lock replies from other replies that had incorrect solutions.

Date of experience: February 1, 2024

Thumbnail of user birgerb3
Denmark
2 reviews
6 helpful votes
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April 9th, 2024

Facebook is one of the most censored sites. It do not allow ALL truth. They also grab all your privasy. Converted jo plane enlish, it is a satanic site, and you should be aware. Any site prohibit truth, any site stealing your privacy is of this nature.

Date of experience: April 9, 2024

Thumbnail of user sherryn249
Illinois
2 reviews
0 helpful votes
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April 5th, 2024

Goes above and beyond there help told me how to extra help from Facebook. I didn't know how to get information on how to get information from where I got an order and they explained how to contact Fa ebook to get thst information

Service
Value
Shipping

Date of experience: April 3, 2024

Thumbnail of user daniell1910
Washington
1 review
2 helpful votes
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May 29th, 2022

Waste of a website. Bad community standards. Mark Zuckerberg is a fraud. I'm never going to use or recommend this program. Please ignore this website. Hope I drowns in less than one star. Facebook uses dopamine to make you a depressed slave. I tell facts.

Sincerely Dove

Products used:
None.

Service
Value
Shipping
Quality

Date of experience: May 29, 2022

Thumbnail of user brianp1730
Illinois
1 review
7 helpful votes
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June 21st, 2022
Verified purchase

Got banned for posting a joke about ticket prices. Said it would be cheaper to kidnap the artist than pay for his tickets... even put. But $#*!ing needs at FB found that offensive. Yet political $#*! is ok running down their opponents...

Date of experience: June 21, 2022

Thumbnail of user karenc1933
Georgia
3 reviews
11 helpful votes
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April 27th, 2021

Facebook has over stepped their boundaries. They are taking constitutional rights away, the freedom of speech. It doesn't matter if anyone gets offended, it is illegal. This isn't the only issues with Facebook. Facebook, has in fact became worse than even myspace.com. In my opinion, it's time for everyone to leave facebook, even going back to myspace would be much better. You still have the same options and all, so why not. Twitter, instagram, etc. has limited usage and capabilities. I strong suggest moving away from facebook, especially since they are insisting on breaking the laws that you have rights to have under the constitution. Thank you

Tip for consumers:
RUN

Products used:
other

Service
Value
Quality

Date of experience: April 26, 2021

Thumbnail of user ayenib
Nigeria
2 reviews
0 helpful votes
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May 8th, 2019

The secret of success is hard work. When you're hard working you will surely achieve your goal. True Success does not happen over night, it comes as a result of diligence and deliberate calculated action taking to do what others are afraid to do. If you have the habit of asking the track record of others before embarking on adventure, you will never succeed in life. Trust your instinct, counterfeit can never exist without original. Be wise in your decisions making before you cry after had I know.

Date of experience: May 8, 2019

Thumbnail of user hb57
Alabama
1 review
1 helpful vote
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October 24th, 2016

There are plenty businesses out there that charge decent prices for vinyl pressed shirts, mugs, gifts, and more.
This particular business on facebook; Virtuous Applications (out of Hollins, AL) is nothing but an insult!
They charge 45$ to personalize a tumbler that isn't even a Yeti. That doesn't include what they will charge for shipping if you require it.
T-shirts can be bought for 2-3$ at Walmart. This business will charge 30$+ for the same quality shirt!
Do your research. Stay away from this business unless you'd like to be ripped off. There are tons of others out there that will charge a fraction of their cost.

Tip for consumers:
www.facebook.com/virtuousapplications

Service
Value
Quality

Date of experience: October 24, 2016

Thumbnail of user joe.sabrowski
South Dakota
1 review
4 helpful votes
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December 21st, 2023

By recommendation from another contractor, I contacted Venus, she quickly quoted gutters and downspouts. Very reasonable cost. She recommended this product when I asked about this type of addition. Initially they could not install because of the roof design, however she did some research and training, contacted me back, and assured me of the product installation and warranty. I was sold and am happy with the result.

Date of experience: December 19, 2023

Thumbnail of user deborahb23
Michigan
1 review
2 helpful votes
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November 26th, 2014

Hope this one goes through. I am very happy with every step of the way. Great Customer service.My first time was. So good I will be doing more buying with a company you can trust, there are too many that just take your money I like a site that you can count on.

Thanks again and good luck with a growing business...

Tip for consumers:
This was the first time I tried shopping on the Internet.I did try this one cos I loved the price.Started small and wow where have I been. .I had a no problem experience...will be happy to pass the word.

Service
Value
Shipping
Returns
Quality

Date of experience: November 26, 2014

Thumbnail of user davidr2851
New York
3 reviews
12 helpful votes
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March 5th, 2024

I read a review this morning on TrustPilot that I completely agree with: "they're crooked, and they do have "way too much control." I received a message from them about 3 minutes ago (from Facebook.com) stating:
"Warning, your actions are too fast. They are annoying the other members on Facebook. If you continue this behavior, your Facebook account will be permanently deleted (or something to that effect."

All I've been trying to do this morning is log into my account, which I can't seem to do. I believe my account may be blocked by FB staff. I've interacted with no one this morning... "My actions (virtually) are too fast."

Too fast for whom? Facebook security perhaps, who have blocked my account? I've received no email indicating such as posted on their website. Facebook is a crooked bunch. That has been my impression, before posting this review. I think interacting with such individuals can only lead to something bad. I will pit my integrity against any FB staff personnel, and I'm completely serious.

Date of experience: March 5, 2024

Thumbnail of user intothegrovenails
Australia
1 review
1 helpful vote
  • Send Message
September 2nd, 2022

Local service brilliant, on time, professional 1- or 2-man crew, priced to suit and insured! I highly recommend Craig Smith! He has been in the business for 16 years, plus he has contacts in all areas of the industry and a reputation to boot! You will not be disappointed! I PROMISE!

Date of experience: September 1, 2022

Thumbnail of user micheller718
Missouri
18 reviews
52 helpful votes
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July 12th, 2020

Facebook is so corrupt! Filled with scams, and hypocrites, and people who are so Wicked! Glad I left! This Evil Site should have been Shut Down!- a long time ago! It's a Shame it's still in biz! With the murders!+ Suicides on there!+ Many Scams! Shame on the owner who is doing Nothing About it! So too bad for those who refuse to leave this site for. Good and make a complaint! There a better sites than Messed up Facebook!- I don't recommend. This one at all!- peace!

Tip for consumers:
Don't go on this demonic site!! It has ruined many lives!! Watch the reality cable show web of lies!!! Facebook had been Exposed there a few times or more!! So Beware!!! This is not a good site at all!! Avoid it!!- in every way!!!- peace!!

Products used:
Their website for a long time!!- until it went from bad!!- To Worse!!!! This Corrupt site needs to be exposed Much more!! As a Warning to the public!!! How much it's a danger and a menace to the public!! By the perverts and predators and liars on there!!

Service
Value
Shipping
Returns

Date of experience: July 12, 2020

Thumbnail of user tillyk3
Indiana
2 reviews
2 helpful votes
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May 2nd, 2023

Facebook has been around for years, I've had an account ever since they came out. Which they have added a lot more features and things to do. I believe it's a great way to spend your time when you have nothing else going on by scrolling the feed. It's always a great way to meet need people, not to mention sell things you no longer need and buy things you didn't know you needed. Facebook really is a great website for just about anything. I don't know what the world would do without Facebook. It truly does make the world go round.

Tip for consumers:
Remember to always look at the seller reviews before you have something shipped so that way you don't get ripped off.

Products used:
Smart watch

Service
Value
Shipping
Quality

Date of experience: May 2, 2023

Sitejabber for Business

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

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