Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.
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The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.
My experience with Facebook has become increasingly difficult and frustrating to say the least! Originally posted some high ticketed profile/name brand clothing names on MarketPlace, were denied because somehow not allowed?, explanation extremely poor, I then closed my account. Recently tried Re-opening account because of MarketPlace, received request from DuckDuckGo engine search provider requesting MY location outside of using their app.-Not okay with me-They overstepped requesting my location which I originally provided to them! I Do Not Feel Safe With Any App Requesting My Location, My Right! Recently attempted to re-open, was then denied. They want full control of all ALL your personal information, This is a Red Flag and Not Safe!
I really wish someone else would open a new platform that was similar, I've had my Facebook since 2010 and now someone reported a screenshot of a post I shared saying how is hunter Biden able to get away with this, he's nude but it is completely blurred out and you can't see a damn thing, I found this on Facebook and it was in Jan, and now I'm in FB jail. This platform sucks because you cannot actually communicate with anyone, there's no way to leave a few sentences about the intent you had behind sharing it which is to make people aware that this is a bad person. And yet I can't share that but girls and guys can literally put p*** on here where underage kids can see it? What kind of double standard is that? I guess they gotta keep their favorite predators outta trouble.
Date of experience: September 22, 2022
Facebook will block your access for things that are posted which don't fit the narrative they want to portray. They are completely controlling people and lying and limiting visibility of my posts and what I can see from others. They put you in "jail" for periods of time for not conforming to their ever changing standards.
They should be sued and completely destroy our constitutional rights!
I hope they are sued someday and just get completely wiped out!
Tip for consumers:
Find an alternative social media site, hopefully this one will go away!
Products used:
This was a review on Facebook since it was suggested that I do that.
However any product I ever purchased from a Facebook ad was a terrible experience anyway.
The products were cheaply constructed, not as advertised, clothing smaller than advertised, products smaller than advertised, they didn't work either.
I will never purchase anything I have seen from a Facebook advertisement again because of my experiences!
Date of experience: December 2, 2020
Facebook has become trash lately. They will let scammers and fake people on the site. But will disable someone's account that's has nothing wrong on and say it doesn't follow community guidelines. I woke up this morning to my account being disabled because apparently my account no longer follows community guidelines. Now I have have this account for years. And now it doesn't follow community guidelines. But When I try to report a scammer or someone posing as another person on Facebook. They say we don't see anything wrong. Seems to me Facebook doesn't know what community guidelines they follow. Just wonder how a platform that is as big as this one would let scammers and fake people on their site. But real honest people who only post family pictures or shares a funny meme or quote are not allowed and their account is disabled. I'm not happy with Facebook.
Date of experience: May 14, 2022
My problem with Facebook is if you change phones you can't access your account because of the new browser. The crazy part is it makes you put a 2 step verification on your account then if something happens to your device you are now locked out of your own account and guess what from? The 2 step. Billion dollar company but doesn't have not 1 live human to help its customers nor adequate outlets to even get in touch with someone. I've had my account for over 10 years and can't access it. No generator code, that's in the account. Everything is in the account. Of course there is not a single person in the billion dollar company that is hired to help with the issue only email support that you never get a response to. It amazes me how complete trash the support side of the company is. You would think because it's tech they would hire some tech reps for support. But guess that's to much to ask for If I could give a -1 star I would
Date of experience: January 18, 2022
Facebook puts you in jail for freedom of speech! Facebook has went down significantly! It use to be a place where we speak our minds and be free to Express of life but know like all sites! Facebook has became the worst app in history! I wish i could give negative stars but hey that what i can give!
Date of experience: June 6, 2021
I had a simple issue and facebook is taking forever to fix it it. I am not receiving text message on my registered mobile number and facebook not able to fix it. My profile is locked down and it was really a big pain recovering it back as I am not receiving text messages even though I have the registered mobile number. Same issue with instagram as well.
There is no customer service for help or assistance.
While I understand the security system, any technical issue has to be fixed first.
Better move to other social networks.
Date of experience: March 24, 2022
From start to finish the service from this company was outstanding. They emailed me after my query on Bark within a couple of hours, we spoke and discussed the particulars of the transfer from airport. He understood our requirements and proposed an extremely reasonable cost. On the day our plane was delayed and the company was flexible as they were used to such things. Very friendly and kind. Extremely happy with the journey. Definitely recommend.
Date of experience: April 13, 2021
If common sense is used then great for staying in touch with friends. There are lots of viruses, web browser exploits and other scams if you're not careful also has a ridiculously vague privacy policy!
Date of experience: May 6, 2011
Facebook has the best features for social networking. Subscribers are able to interact, market their products, and easily communicate. Facebook messager helps in individual communications thus increasing privacy
Date of experience: December 24, 2020
Don't bother, its quicker and cheaper to buy all the bits separate and do it yourself! I ordered my T4 ply lining kit 4 weeks ago! Ive received/heard nothing from this "company", not even an apology or explanation as to what is going on! Ive now had to file a claim through paypal to get my money back. Disgraceful.
Date of experience: September 4, 2014
Worst customer service... cannot find any way what so ever to contact anyone. They request I send them a copy of my DL and marriage license for name change. I've waited 5 months now.
Terrible terrible social network
Date of experience: December 26, 2013
Great way to reconnect with friends and family! But beware that drama can happen really quickly! Unfortunately some people don't have any thing better to do other than destroy your happiness behind a computer screen.
Date of experience: September 12, 2017
FB is a great networking site but there are many fake accounts, nudity and other graphic images and even spam. Facebook itself is good, it's just the users who can make it not suitable for some viewers.
Date of experience: August 12, 2015
Why in the world does Facebook keep allowing so many scammers to post ads on their site? I've been suckered twice now (with much embarrassment) by Chinese scammers who are either selling counterfeit merch ($1 silver coins in my case) or not shipping the item at all (a 3d printer).
In one case I was refunded rather quickly by my credit card company but in the other I had to fight with Paypal tooth and nail to receive the refund. They even made me visit a local coin shop and obtain a letter of "NON-authenticity". Amazing that Facebook allows their already poor reputation to be further damaged by these crooks. Advice: Don't buy anything from ads you see on Facebook!
Tip for consumers:
Don't buy from Facebook!
Products used:
none. (all fake)
Date of experience: May 22, 2021
I had been a regular user of Facebook, but due to the non authenticity of information coming from everywhere, I switched Facebook. There is a lot of advertisement on Facebook, which always irritates me. There is no mechanism to publish some verified information on this platform. Although, Facebook is a social media platform, but it is also being used for business purposes, so fake, hateful, and political publishing should be avoided to make this platform professionally sound.
Date of experience: September 26, 2021
I have a wonderful experience with them. They are capable rather efficient enough to provide premium quality web design and development services and solutions as per the business requirement. Very good job guys!
Date of experience: March 20, 2017
Facebook is almost impossible not to have profile even if little used. Many folks use it to keep in touch with other people especially family and friends and what pops up on your scroll. Although much criticism comes FBs way it does have useful information, reminders (birthdays), interesting tidbits.
Don't you wish politics were not allowed?
FB getting better at keeping truthful information available and weeding out bogus data and threats.
Will it be around or replaced in 5-10 years?
Date of experience: May 9, 2020
Besides been OK when I really want to contact someone for something urgent Facebook is the place where everyone exposes their personal life. Apart from my mum and grandparents all my other family members including my Dad are on there every single day posting about what they're doing right now. What annoys me more about the site is that I made one post about DJs I like and straight away my uncle complained about how private it was. My cousin however has put his home address down which with me in my opinion is worse. Then some relatives don't even friend accept me.
Date of experience: March 10, 2020
Since when can a media platform censor posts that are opinions, and are based on testing they have done, or recognize. Real tests, objective tests. Fact checked and removed, in favour of obvious one sided agendas... thats pathetic, self righteous, and for the founder to deny access to information regarding colluding with other big media like twitter. He obviously has lots to hide...
Date of experience: December 2, 2020
It's addictive... I only wish they would stop with all the privacy issues. It makes me want to just close down my page forever and not have to worry about it anymore... I really think it's great though that old friends who have lost touch can find each other through facebook.
Date of experience: August 31, 2011
I have been in Facebook for over a decade, enjoying all the features and experiences that it could offer, with friends, family, and even strangers. Now it's time to move on, as I've grown into a different person with responsibilities.
Date of experience: July 10, 2018
Rigid rules, unable to talk to a human being, illogical and confusing help. Facebook is worthless. Here's a tip Zuck: People can't reason with or effectively initiate productive conversations with algorithms. A local news station posted a story about two people who molested a child and ended up damaging the genitals of the child. Police captured the perpetrators and I replied "Hope they are executed" and I was banned. I didn't call for vigilante justice, nor did I incite others to commit violence. Execution is defined by Oxford as "a legal process in which a death sentence is carried out" Absolutely asinine!
Date of experience: August 11, 2022
Absolutely hands down the worst customer support of any company I've ever dealt with! I've been trying since September to get back into my account which I was somehow locked out of when I got a new phone. I've submitted help requests with my photo ID more times then I can count! Never have I received a message or call back! They will not help me. I've called the 1800 number and left messages on every option. Heard nothing back. Seriously a horrible business when you can't even help your subscribers. Terribly disappointed in Facebook!
Tip for consumers:
Don’t use 2 factor and don’t waste your time trying to get into your OWN account! Their customer support is worthless if they even have customer support!
Products used:
Regular account
Date of experience: January 24, 2022
Facebook is riddled with censorship. If comments or shares don't fit big tech's leftist narrative you are censored. They even censor the President of the United States and his press secretary. People will remember. SO many are turning to Freedom Lake and Parler for a face book replacement and Parler.
Date of experience: November 15, 2020
This has been happening since August. My account keeps being restricted for no good reason... even after trying to post a simple status. I wait for the limit to be removed, and as soon as I try to post one thing, it gets limited again. I can't even "like" things in the news feed. I have groups I manage and need access to my account. I already made sure my account follows all community standards. I've checked my devices for malware and contacted Facebook About 100 times with no personal or helpful response. Have learned the hard way they have zero available customer service, only automated robot like responses from the unhelpful "help center."
Date of experience: September 13, 2019
Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.
We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!