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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Poor overall experience with a supposedly social media goat!”

Linda M.
12/17/24

My experience with Facebook has become increasingly difficult and frustrating to say the least! Originally posted some high ticketed profile/name brand clothing names on MarketPlace, were denied because somehow not allowed?, explanation extremely poor, I then closed my account. Recently tried Re-opening account because of MarketPlace, received request from DuckDuckGo engine search provider requesting MY location outside of using their app.-Not okay with me-They overstepped requesting my location which I originally provided to them! I Do Not Feel Safe With Any App Requesting My Location, My Right! Recently attempted to re-open, was then denied. They want full control of all ALL your personal information, This is a Red Flag and Not Safe!

Date of experience: 12/17/24
See critical reviews

Reviews (1,670)

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Timeframe

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user dennisw70
New Zealand
16 reviews
121 helpful votes
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October 4th, 2018

Facebook is utterly hopeless when it comes to reporting. There have been lots of accounts posting videos with explicit nudity and yet fb claims it doesn't violate the community standards. What a joke! Also, what's with all the irrelevant ads on fb and page suggestions? It's so annoying. The last main bad point is that 'friends' can see your comments which is absolutely irritating. Facebook needs to seriously improve.

Service
Value
Quality

Date of experience: October 4, 2018

Thumbnail of user kennw
Pennsylvania
5 reviews
16 helpful votes
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January 7th, 2014

As big as it is, it's tough to please everyone so it'll likely never be perfect for all. That said, facebook is one of the main ways I stay in contact with family and friends these days. It makes staying in touch and sharing life-news much easier. Plus, I love to share a funny here there -- or more.;-)

Date of experience: January 7, 2014

Thumbnail of user jr125
Minnesota
8 reviews
108 helpful votes
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May 28th, 2016

I never really seen the purpose of social sites to start. They are a waste of money, and draws scammers, stalkers, hackers, and thieves. It's just as easy to write down information on calendars so you don't forget, there are also programs on your computer that reminds you of important events. If I was an employer I would steer clear of those that use Facebook. Employers are always complaining about employees playing with their phones, yet they continue to hire people off of Facebook. It's easy to do a search on the workforce sites. Lazy hiring practices, and lazy employers as well. Myself, I'm not going to work for a bunch of lazy, unprofessional people. Considered disabled by law, and you can pay for me because of bad business practices. Lol

I checked it out, not what I would call beneficial in any way.
Enough said!

Tip for consumers:
Bottom feeders in life. Kind of like Jeremy, lazy and wants everything handed to him on a golden platter.

Quality

Date of experience: May 28, 2016

Thumbnail of user carolynr243
Australia
4 reviews
3 helpful votes
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April 6th, 2021

I have lost money a few times. The companies that sell on FB have been proven to be scam companies on numerous occasions. Paypal said they were given a tracking number, therefore, no refund for me! I still haven't received my order and definitely no refund. Facebook can be fun if you don't take it seriously or trust your life savings to them... just don't buy anything from their advertisers

Tip for consumers:
Look up the item you want to buy and get it through other avenues.

Service
Quality

Date of experience: April 6, 2021

Thumbnail of user annes57
Illinois
11 reviews
9 helpful votes
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August 14th, 2016

First of all, Ron answered the phone when I called. Yes, that's a surprise attribute because I called or emailed 3 other electricians and no one responded. Ron came out and did a very reasonable estimate. We set up an appointment for him to return and do the work. He was professional, intelligent, well spoken, friendly, efficient, organized, neat, clean - there was no mess left behind.

Date of experience: August 13, 2016

Thumbnail of user binurim
Sri Lanka
1 review
0 helpful votes
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May 26th, 2023

I can confidently say that this is the best app I have ever used. I was able to access a healthier workout program, a new meal plan, and a real-time calorie and water tracker, as well as an extensive list of exercises to help me get in shape faster. At home, without gyms, I could eventually reach my fitness goal. Your assistance is greatly appreciated. Periodically I practice various meditation techniques. There are also exercises to consolidate your results!

Date of experience: May 25, 2023

Thumbnail of user davidz729
California
2 reviews
9 helpful votes
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January 29th, 2022

First time user of FB marketplace to sell a new tool I bought online. FB blocked me immediatley for no reason. Disputed and got an auto response with the same response.

According to google, this is because either FB thinks or someone reports MY tool as stolen without any proof.

An evil company who's unfortunately controlling part of the world. FB is definitely not shy censoring internet and behaving like internet police. Want to put your business' future and personal info on this company? Think again.

Products used:
Craigslist

Date of experience: January 29, 2022

Thumbnail of user xylin
Canada
1 review
6 helpful votes
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July 28th, 2022

Yeah, facebook with it's double standards- can't say a single swear word if they don't like you and will prevent you from posting etc. BUT, when someone posts something toxic, racist and you report them, facebook does exactly F.CK ALL! I hope people will leave this crap app.

Tip for consumers:
n/a

Products used:
n/a

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2022

Thumbnail of user caseyr57
Ohio
1 review
12 helpful votes
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December 19th, 2019

Brain wash Drama over rated. Technology goes too far too many apps and viruses. This world will crumble. Makes me sick. Facebook has changed people just like all the millions of technology has shaped humans differently. It's a popularity contest Rather than "keeping in contact with love ones". Ups and downs with a lot More down in my opinion but who the f am I. Technology more technology oh can't wait

Date of experience: December 19, 2019

Thumbnail of user ericap18
Tennessee
1 review
0 helpful votes
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February 16th, 2017

Facebook is definitely not as competitive as they are going to be in the years to come. Anyone that plans on building an online social site for meeting people and embracing life, also getting word out about the latest gossip... better watch out.

Date of experience: February 16, 2017

Thumbnail of user anthonyb123
North Carolina
8 reviews
16 helpful votes
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July 11th, 2016

Facebook is good as a tool for marketing, keeping in touch with otherwise unreachable people in your life, and broadcasting the occasional "how are the roads" when it snowed the night before and you're debating on whether or not to go to work today... but anytime I spend more than ten minutes at a time on Facebook I get tired of seeing people posting memes (as if a picture of a Minion somehow affirms what it is they're trying to say) pictures of kitty cats, posts complaining about their relationships, and pictures of the food they just cooked. Your mileage may vary, obviously...

Date of experience: July 11, 2016

Thumbnail of user chiyokoy
Colorado
1 review
2 helpful votes
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September 15th, 2020

Buying and selling home is a stressful business. If you do not want to add any more unnecessary stress, stay away from Aspire Property Inspection. On the inspection day, I came home to find my stove was left on, the heater was blowing on high (in August), and black finger prints all over my newly painted white walls. I was lucky that I came home early but God knows what would have happened if I did not. Home inspectors are not licensed in the state of Colorado; hence, anyone can go into this business. Choose your property inspector carefully and make sure that they have good insurance coverage as it can may cost you way more than the actual inspection cost.

Date of experience: September 15, 2020

Thumbnail of user mikea48
GB
22 reviews
117 helpful votes
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November 5th, 2013

Why oh why does every good thing have to come to an end? Facebook, in it's prime was an amazing piece of social engineering... until the games took over and the shares came flooding in.
Gotta say, FB isn't what it used to be... I'm looking for my new networking site and to be honest, I think there are plenty to choose from... FB has sold out and I'm seeing really negative vibes with this site now... the only down side is the history and photo archive i have on here...: S

Date of experience: November 5, 2013

Thumbnail of user jessg1
California
1 review
4 helpful votes
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December 28th, 2010

I love this site - I have met so many great moms in my area, and online. I also get a lot of helpful information from the local communities, such as child friendly restaurants, good deals around the city etc.

There are, of course, some moms who instead of helping others, berate and put down everyone who doesn't agree with them. This isn't the site's fault, all social sites have those kind of people. But don't be afraid to join because there are many more amazing, supportive moms than there are mean ones!

Date of experience: December 28, 2010

Thumbnail of user michaelt5
Indiana
11 reviews
35 helpful votes
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October 15th, 2010

Great site to network with friends, old and new. I am horribly addicted, but I see no harm in that. I personally do not share any information that I don't want public knowledge, so the threat of third parties using my information doesn't bother me. My only complaint is that some people post the most ridiculous status updates. But then again I did accept their friend requests.

Date of experience: October 15, 2010

Thumbnail of user carolyna22
Utah
1 review
2 helpful votes
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August 25th, 2017

There is a competition of which involves hacker's vs. me. facebook.com was the latest. If you want me to use 100 characters, should I speak about the homeless family's in America, where a child doesn't have an address to register for school?

Date of experience: August 25, 2017

Thumbnail of user thomasp17
Norway
9 reviews
18 helpful votes
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February 1st, 2013

Number 1 social website. I use it daily and it`s great to communicate with friends, family and so on. It also has loads of entertainment stuff which is cool.
I don`t like the album section though. F. ex change an old photo with a new improved one without missing the comments on the image. The constantly changing site improvements and privacy policies are also very annoying.

Date of experience: February 1, 2013

Thumbnail of user corys
Australia
4 reviews
16 helpful votes
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September 18th, 2011

I am surprised there are only 113 reviews of this vial creature. Yes, it is helpful but damn! If they would only maybe, try to keep the customer happy. It's like they genuinely have outright stopped caring about the user and know that people NEED it now so they just go ahead and do what they want. It's like that fat mean kid on the play ground, really nice until it gets what it wants out of you (candy/information) then, screw you, buddy.

Date of experience: September 18, 2011

Thumbnail of user lcc
Canada
1 review
7 helpful votes
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February 2nd, 2010

Circle of Moms is a great place to be... just so long as you can follow a few very basic rules. If you post racist jokes... have your cronies tell you how HILARIOUS they are... then stalk people who disagree with you and flag all of their posts... you'll have a great time! Luckily I have only known of two people on the entire community to behave in such a manner... and blaming it on a crazy, lunatic, liberal conspiracy isn't going to change that.

Date of experience: February 2, 2010

Thumbnail of user rustyt4
South Carolina
2 reviews
1 helpful vote
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April 17th, 2017

Some conversations and a few meetings, but nothing has come of it. Too many views and not enough interaction/messaging to get to know people better. I am what you see on Zoosk yet you write someone a friendly message and they avoid you like the plague. Where is the etiquette? At least have the common courtesy to tell someone a reason why there's no interest. And that's usually the case. I would imagine some of these ladies find a partner, would their partner be interested in how rude she was?

Date of experience: April 17, 2017

Thumbnail of user garys275
New Jersey
4 reviews
2 helpful votes
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February 28th, 2018

Every time I ever had a problem with anything on Facebook and sent a support ticket they got to my problems right away these guys are great when it comes to worrying about there guests great response times thank you facebook!

Date of experience: February 28, 2018

Thumbnail of user gustavs5
Kentucky
3 reviews
5 helpful votes
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October 23rd, 2013

Best Social Media site on the Internet. I have found many lost friends, reconnect with people from High School, College and past work associates. Facebook has many games you can play as well. You can also post picture of your recent travels or events and share with others. I highly suggest you give Facebook a try if you have not already. And two bad if you did not buy there stock when it was at $18.00 a share. It is worth over $50.00 today.

Date of experience: October 23, 2013

Thumbnail of user hildag68
Illinois
1 review
1 helpful vote
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May 17th, 2022

2 days ago my Facebook got Hacked. Hacker created a Facebook with my email, hacker calling my friends and family pretending he or she was me. Crazy how they get a hold of your Facebook personal account not safe at all!

Date of experience: May 17, 2022

Thumbnail of user sumonh
Bangladesh
1 review
4 helpful votes
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December 1st, 2014

Positives include location, comfortable seating to relax in bar after a long day and sufficiently spacious room for 2. Cons include tiny bathroom with no storage and lukewarm water at best when showering at night.

Date of experience: December 1, 2014

Thumbnail of user karenr81
Texas
2 reviews
0 helpful votes
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December 13th, 2015

I started using Choxi while it was still NOMORERACK. By the way, I like the new name much better. Anyway, Choxi has never done me wrong. Everything I have ordered has come on time and has always been the best of quality. I would recommend Choxi for all things you may need for your life and home. They offer great perks too. Free shipping deals and sometimes even $10 off vouchers. Choxi has been a wonderful resource for all of my Christmas shopping needs this year!

Date of experience: December 13, 2015

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

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