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Facebook

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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user jessicac1934
Tennessee
1 review
0 helpful votes
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February 27th, 2022

Facebook has standards that they don't review accurately. I commented on a county leader giving a hate speech in our town. No, worries took one for the team and this will be on my friends TV show. If I can't speak sarcastically about my children, your platform is $#*!. Just thought you should know this will be on TV to show your standards aren't worth a $#*!, you allow racism but what no jokes I'm one of the last on your platform and I'll show your bias standards. Thanks for promoting racism and allowing us to put you on blast! Lol for our new TV show

Thumbnail of user stephanien3
California
91 reviews
225 helpful votes
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April 21st, 2014

I know everyone is on it and it's how our society communicates today. But, I find it a time drain and find all of the new apps overwhelming. I am not sure why all of my friends need to know what I am doing at every moment, or really care for that matter. I think this is a sign that I am getting old...

Thumbnail of user jonathanj19
Virginia
2 reviews
7 helpful votes
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October 13th, 2014

I think facebook is one of the best things ever. I have been able to connect with old classmates and now it is so much easier to stay in touch with my family.

Do you think you could add video like skype into it? Maybe in the messaging?

Tip for consumers:
Try importing your contacts! I added all of my friends by using this feature. Made it much easier than searching for them individually!

Thumbnail of user charlesr894
Texas
1 review
8 helpful votes
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October 2nd, 2020

Galaxy-tc, A video posted on Facebook showing a bracelet connected to your phone thru Bluetooth which puts an image on your wrist. A total scam! Facebook gets paid to by companies to be able to list their items on the Facebook website. Facebook doesn't confirm these sites and their product. Do not do business with any company advertising on Facebook. Neither can be trusted!

Thumbnail of user dregonflym
Minnesota
8 reviews
11 helpful votes
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January 2nd, 2014

I have a love-hate relationship with this site. It has become a need for musicians to advertise and network. However, it is easy to offend people in mass and the invites for games are bothersome. The invasion of browser history for ad targeting is a very negative aspect.

Thumbnail of user chrisc1694
New York
2 reviews
4 helpful votes
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August 20th, 2020

Facebook is a discriminatory website that promotes lookism. Ugly men get no attention on here and a much smaller friends list compared to attractive men. An ugly man can post something and get zero likes while Chad can copy paste exactly what the ugly man wrote and get hundreds of likes. This website is based off of looks and not personality. People will either like or dislike you based on how attractive you are regardless of how you act on this site. This can lead to mental health problems in ugly men because they are being ignored and treated like they don't exist simply because they have a weak jaw or other physically unattractive features that they can't do anything about. Even worse is the bullying you will get because of your appearance. I would not recommend this site for unattractive men as the majority of users are biased and bigoted against them for factors beyond their control. This site is also a privacy concern as they track you and collect your data.

Thumbnail of user garym852
Idaho
1 review
15 helpful votes
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April 30th, 2020

Got informed I was on a 30 day ban for comment I had made, 8 hours later got an email stating that they were wrong and the comment was ok and back on Facebook. Went on to my account and found I was still banned for 30 days. If my comment was good why was I banned I asked them, no reply. Found out 12 hours later someone at the company went back to another comment I had been banned for 6 months ago and used that to justify this current ban. It's as if they can't admit they make mistakes.

Thumbnail of user christopherp1082
South Carolina
1 review
0 helpful votes
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January 26th, 2022

Facebook is all fine & good for posting things done, family & friend posts & memories, but after that, You have a bunch of sissies that are offended by anything & everything you post, idiots looking for love in all the wrong ways & places, the admin. Will restrict & block you for idiotic crap. Basically, aside from fam. Memories, it's worthless to me personally!

Thumbnail of user petert1170
Nigeria
1 review
0 helpful votes
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October 24th, 2022

1: Design With Consistency
Consistency.
2: Avoid Poor Legibility.
3: Avoid Color Discord
Color is a powerful tool — but it can be used for evil!
Make sure that you choose colors that complement each other — avoid creating color discord.
4: Prevent Non-Proportional Scaling of Graphics and Text
Whenever you scale graphics, be sure you maintain the same proportions while scaling.
5: Stay Away From Raster-Based Images
Oftentimes, newcomers to graphic design will use raster-based images in their design.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kofog1
New York
1 review
4 helpful votes
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August 6th, 2020

One star is too good for facebook. I sell courses and they disapprove my Facebook ads account after claiming multilevel marketing. They never read or responded to my appeal and I despise them greatly. Here is hoping that tiktok takes over and wipes them out

Thumbnail of user tonyb60
Washington
43 reviews
192 helpful votes
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November 12th, 2014

I am a frequent user primarily because it is the only way to keep in touch with friends and is a good way of finding news stories. The problem with facebook is they are always changing their privacy settings.

Tip for consumers:
.

Thumbnail of user vanessat145
Texas
1 review
2 helpful votes
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January 6th, 2021

It was our first year buying Christmas materials from this company and they did a good job. Our sales representative was amazing and got our orders in when we ordered them. The materials was good quality and the prices were amazing will definitely be back this year. I highly recommend them! We are a small christmas lights business called Family Christmas Lights.

Thumbnail of user daniilp
Czechia
13 reviews
236 helpful votes
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July 2nd, 2018

I'm actually surprised that in the age of messengers a social network is still popular and used by so many people. But it won't last long. Facebook is old, it works too slow and the recent data leak is just another that it is dying.

Thumbnail of user dianah3
Georgia
2 reviews
4 helpful votes
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September 22nd, 2011

I think it's a great way to keep in contact with family in friends that don't live in the same state as we do. But as far as privacy there isn't any if there was. There wouldn't be so many child predators on there. Also they are to willing to just give you information away so easily.

Thumbnail of user jeffs228
Mississippi
2 reviews
1 helpful vote
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February 25th, 2018

Butler attempted to tell me that my pool light would need to be replaced, wanting me to spend $400. Found out it was just a breaker myself. Also, they came out and did nothing, but then charged me $160. Then my friend had used them, they told him he needed a new pump and other items, found out it was just a pipe that needed to be sealed. They are CROOKS.

Thumbnail of user pharh
New York
7 reviews
30 helpful votes
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February 19th, 2014

Pretty good for keeping in contact with friends and being able to share pictures and videos... although it gets kind of monotonous with posting the same memes over and over again, and the occasionally drama I could do without.

Thumbnail of user ylee022
Minnesota
1 review
2 helpful votes
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September 29th, 2023

I tried reporting a video that was clearly showing a girl getting sexually assaulted. I included information saying the video shows sexual violence. I got a response back saying they reviewed it and decided the video didn't go against their community standards. Therefore, the video did not get removed.

Thumbnail of user columbiamoc
California
1 review
1 helpful vote
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April 22nd, 2016

(there isn't a website, the site made me put something in order to submit the post. The name is Jake Radel's Home and Lawn Care, located in Columbia Missouri).

This piece of trash acts like he is on drugs, cannot properly drive or operate his eyesore of a truck,, uses profane language and creates disturbances on the property of his clientele. This is not someone you want in or around your home or family.

Service
Value
Quality
Thumbnail of user jonw527
South Dakota
1 review
1 helpful vote
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October 2nd, 2022

Facebook marketplace is littered with scammers thicker than you would believe. Apparently the scammers on Marketplace are important to Facebook though, as if you are rude to them, they will suspend YOUR account, while allowing the scammers to continue ripping off people. If you are conservative in your thoughts and political party, expect any postings to be deleted because it does not properly align with their Socialistic agenda. Even though Joe Biden is destroying the Country, any negative postings from you will be eliminated.

Thumbnail of user miladk3
Japan
1 review
1 helpful vote
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March 11th, 2022

After much convincing from my friends, I created my first one and only Facebook account yesterday. I logged in without any difficulty. I checked out the site for about 15 minutes and got comfortable filling my profile details and logged off. An hour later I decided to log on and a window pops out asking me for my phone number. For my safety and privacy I refused to give out my phone number to Facebook. I could not log in. Very strange that I started receiving many SPAM emails today. Mostly scammers. I also received an email today stating my account has been suspended and that I have 30 days to request a review. I tried logging into Facebook, to request a review and it asks me for my phone number again. I refused and I cannot log in. Well, if that is the case then I don't need to have any Facebook account.

Tip for consumers:
Do not give out your personal Phone number.

Products used:
NONE

Service
Quality
Thumbnail of user jenniferr491
Missouri
6 reviews
7 helpful votes
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October 9th, 2023

Facebook has no standards. I reported an extremely graphic pornographic post, and Facebook said it did not violate their community standards, and they did not take the post down. If it were not for the fact that I have many people I keep in touch with through FB, I would get off altogether.

Thumbnail of user joannad160
Massachusetts
1 review
2 helpful votes
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March 10th, 2022

I remember being able to have freedom to say whatever I want. I only have family and friends on my fb and they never have issues of the slang I use. I have no freedom of speech. This application really stinks. I wish Myspace would come back!

Service
Value
Shipping
Returns
Quality
Thumbnail of user daveh1190
Maine
2 reviews
0 helpful votes
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September 14th, 2022

Responded promptly to request for quote
Promptly responded with quote
Very personable on phone and in person
Let me know when he was heading to my home and he showed up on time.
Answered all my questions without rushing,
Workmanship was excellent.
Cleaned up after the job.
Final price was estimate.

Service
Value
Quality
Thumbnail of user vinces21
New Jersey
1 review
0 helpful votes
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June 2nd, 2016

After many years of going thru many landscapers, I finally got the one company that does exactly what they say.! Pasquale Landscaping Professional Service is that company. Knowledgeable, professional and swift. These guys corrected many issues that other landscapers caused. What a relief. My hat of to you... Thank You!

Thumbnail of user lakishar20
Connecticut
1 review
0 helpful votes
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May 14th, 2022

I posted a comment that wasn't about bullying hate or anything else. I spoke on real life events that we as color people get treated horribly by police but don't do to armed white people. I stated we show no threat to them and we get shot and killed. But you have people up there hacking and scamming people. There's people making jokes about innocent deceased people but not once will they get restricted for seven days. The person behind Facebook to me is a racist himself because I see white people saying we as color should have gotten killed hurt or etc. But we as color always getting restricted because we speak how we feel about situations like that. Facebook is a joke they've allowed videos of children shooting each other and the video is still viral but I make a comment and I'm restricted to comment and post.

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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