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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user stephenf1243
Washington
1 review
0 helpful votes
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July 6th, 2022

Responding to a post about Jalen who was shot 60 times. Poster called him a liberal and blame shootings all on liberals. I responded, "he's a Trumper fool", and off to Facebook jail I go. Not really sure what's wrong with that statement. Petty petty Facebook

Thumbnail of user carlf92
Illinois
2 reviews
3 helpful votes
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August 19th, 2019

Facebook is great for big corporations but is a nightmare to your mom and pop businesses looking to get in on the action. Take for instance their ad credit. They claim you get $10 after spending $10 but when you did done that, they only give you that credit for like a week and its GONE! They don't even let you know about that either. Time for a new company that understands and cares about human beings.

Thumbnail of user rw96
Florida
2 reviews
11 helpful votes
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April 26th, 2018

Literally I do not know how people can say anything but 1 star. There is no customer service. They do not communicate any changes to the platform. They are a great innovation of the blogger concept and some decent business tools but without support and communication they shouldn't be considered a business.

Thumbnail of user ancab
Germany
3 reviews
31 helpful votes
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May 28th, 2012

I like the fact that I am able to reconnect with former classmates through Facebook. If, at some point, I will completely dislike having my name there, I will close my account. But until then, well, since I still have an active account, I can't complain, just about the 3rd party opening.

Thumbnail of user brendat
Washington
5 reviews
30 helpful votes
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December 9th, 2009

This site is a flashback to the 'good ol' highschool' days where bullies seem to rule. There are different groups of women on a multitude of different groups which find it amusing to belittle someone for their beliefs. They are also about as unladylike as a mother can get. They use harassing crude language and the administration of the site just happen to be members of this little 'elite' clique. If you have a complaint about anyone in their clique, they will kick you off their website without warning. I speak from personal experience. They kicked me off when I called a few of them on their beastly behavior.

The site tends to cater to the liberal side and is not unbiased in any way. If you are conservative, this is a site to definitely stay away from.

Thumbnail of user laural186
California
18 reviews
31 helpful votes
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October 24th, 2017

I only have Facebook for business purposes and managing it is a nightmare. The setting and their locations are confusing, and there are new ones popping up with very suspicious defaults. I prefer Instagram over Facebook and I wish it would not be owned by Facebook.

Thumbnail of user jennys16
GB
11 reviews
30 helpful votes
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December 15th, 2011

I love facebook but I fear it is taking over our lives! I have issues with the face that you can never get a direct response from anyone. I had a worrying incident with a bit of a stalker once and there was no one to actually correspond with- you had to just 'Report it'. I ended up deactivating my account for a few weeks! (And missed facebook profusely!

Thumbnail of user pauln42
Ukraine
5 reviews
11 helpful votes
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November 12th, 2014

I can't imagine my life without FB!
Yes, it's true. It's bitter but true. I'd say it's like drugs, you need to view more and more photos, funny pics and others. Ohh. Where have my ex classmate been this summer?
I'll find out everything.
Well, I think it's useful - to find any information you need. But people become zombie with their smartphones. And yes, I am one of them

Service
Value
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Quality
Thumbnail of user ba5005
Virginia
3 reviews
2 helpful votes
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January 12th, 2015

The face of the organization is one of peace and uplifting light. However, my experience with the administrators are quite the contrary. Very mean spirited, vindictive, harassing and discriminatory. This is my opinion based on my experience with them for the past two years. Enter into business with them at your own risk!

Finally, take care of your family and reconcile any indifferences with elderly parents and /or to protect your inheritance and endowments from charities such as this.

Thumbnail of user marys5272
Florida
1 review
6 helpful votes
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October 14th, 2022

I had a personal and business on Facebook for years which was hacked. Facebook notified me I requested reviews several times no response I have called customer service no answer. Now both my pages disabled which wasn't my fault. I tried again to request reviews and submit ID unable to submit due to accounts disabled. I'm so disgusted that this matter not resolved for over 2 months. Shame on you Facebook not good customer service or business.

Service
Thumbnail of user kellih1
California
6 reviews
17 helpful votes
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February 11th, 2014

All I can say is.

If you were hoping that you would never see any of the HS geeks you were stuck with for four years back in the day... you better run from this site

Because they WILL find you!

Trying to get rid of all the fake folks LOL not reel them back in!

Thumbnail of user angelj6
Georgia
3 reviews
11 helpful votes
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March 30th, 2015

I have this friend that is constantly accusing me of blocking people who he is friends with. It's a bunch of crap! Believe it or not I have blocked him a few times and then he would text my phone and go off about it. So, apparently I am not suppose to have a social life on Facebook because of him worrying about who I choose to be friends with. I deleted it for good today and told him off. I also got tired of people wanting to talk to me through Facebook chat and Messenger and even though they had my cell phone number. They never would contact me that way and most of the time I wasn't on Facebook or Messenger to get their messages. Nothing but trouble for me. And I can't stand a troublemaker or nosy body. I feel I have no personal life because someone chooses to intrude on my life and tried to keep up with what I do!

Thumbnail of user coralinem
Rhode Island
1 review
3 helpful votes
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July 31st, 2017

Express Kitchens in Hartford Connecticut and Newington CT is a company that talks the talk but doesn't walk the walk! They'll promise you a brand new kitchen in 3 weeks, but in all actuality, it's 3 months! It's going on 4 months with an unfinished kitchen! We have drawers that were installed with NO handles nor knobs. Who does that? Buyers BEWARE, stay away from Express Kitchens and go somewhere else for a kitchen!

Thumbnail of user mm70
California
10 reviews
18 helpful votes
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August 8th, 2013

Too much information is provided to the public. Facebook should make it possible for people to communicate with each other without the world knowing all their information. They need better security functions. Other than that, I enjoy using the site to connect with people all over the world. I don't like my information shown publicly unless I authorize it.

Thumbnail of user jayd12
Canada
27 reviews
18 helpful votes
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May 18th, 2012

This social networking site is so overrated. Their interface is awkward, the site boring and narrowly personal. It's good for being re-acquainted for long lost friend but that's a poor excuse for it's popularity.

Thumbnail of user chrisc23
Hong Kong
15 reviews
71 helpful votes
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January 23rd, 2011

Facebook is a lovely website, where you can add friends and chat and connect with them, play entertaining and useful apps like facebook game apps, and also share thoughts, ideas, memes, etc. but joining groups and liking topics and subjects, etc. Highly recommended.

Thumbnail of user josiaha20
Nigeria
5 reviews
1 helpful vote
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August 17th, 2020

Facebook has been a great platform for me, using it especially for my online business, I've tried so many platform for my business but none works out but this app did. I love it also using it to get in touch with my loved ones far and near.

Thumbnail of user barbaraj6
California
3 reviews
1 helpful vote
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April 8th, 2013

It is the best social network to keep in touch with friends that you otherwise would not. I personally have some issues with the privacy setting controls but nothing too serious. I will continue to use Facebook, as of right now it is the best social network option.

Thumbnail of user ginaj
North Carolina
1 review
8 helpful votes
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December 9th, 2009

This website was great until the liberal women decided to personally attack the women who didn't agree with them. They obviously have nothing better to do than to be on the computer all day and decide how to viciously attack other women. If you agree with them, then great you will be their best friend, but if you don't agree, you'd better watch out.

Thumbnail of user rohanhassan1010
Bangladesh
1 review
0 helpful votes
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October 7th, 2023

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Thumbnail of user paulf1572
Australia
1 review
1 helpful vote
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October 15th, 2022

How bad is Facebook. I have tried creating an account for the first time and the account is disabled. All because when I asked to have the code sent through it didn't arrive and when it did the account was disabled.
No wonder people don't trust Facebook it is not what you would call a user friendly site. They are only interested in their customers and not the people who use it.

Service
Value
Quality
Thumbnail of user susanw113
Canada
2 reviews
0 helpful votes
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June 10th, 2016

If you enjoy making fun videos of yourself or your friends dancing & singing for no reason or for a special occasion to popular songs, then Jibjab is for you. Just add yours or a friend's face & voila, you have a funny video to share on Facebook or Twitter & it's as easy as can be. Jibjab, you are #1.

Thumbnail of user nikh63
New York
1 review
1 helpful vote
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November 23rd, 2016

Ordered size 2, was too big. So I exchanged for size 0, cost extra 8 dollars to exchange. Size Zero still too big, i had to put out extra 70 to alter the dress. It looks beautiful on stage but i had to go through all that does not worth it. The dress runs super big at the thigh lines.

Thumbnail of user mostafizurr
Japan
1 review
1 helpful vote
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February 11th, 2015

Thank you very much for the best service you always offer! I guess i have
Bought something like 3 to 4 watches from you and must say creationwatch is
Simply a quality in all aspects! I am extremely satisfied with creationwatch:-) I will always be your return customer and 100% recommend to other.

Thank you and keep up the good work.

Thumbnail of user chuckh251
Canada
1 review
0 helpful votes
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January 27th, 2022

Fact checkers does a terrible jobs! Algorithms destroys free speech, facebook is dead… instagram twitter telegram, or even myspace is better than facebook nowadays… suckerberg wanted those subventions so bad he was willing to kill off facebook and make it a one sided story only … i do NOT recommande it in any ways!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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