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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user sharanyans
Sri Lanka
26 reviews
54 helpful votes
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May 20th, 2011

Each and every online users have facebook profiles. Nowadays online / offline business peoples and companies using fan-pages, groups to promote their business online. This is a Great Social media platform to all biz peoples.

Thumbnail of user paml239
Missouri
1 review
0 helpful votes
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January 14th, 2021

Facebook only allows posts that promote the Democratic Party and removes any dissenting opinions. Claims to "fact check" information but really just tries to cast doubt on any post that contradicts the Democratic Party.

Thumbnail of user misty.bedell.2013
Texas
1 review
1 helpful vote
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September 5th, 2023

Facebook has became a scammers paradise. Every where you turn there's some one who is claiming they have something you need but all that becomes of it is nothing except you being out of money and still in need of what ever it is that you posted that you needed.

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Thumbnail of user teohy
Malaysia
1 review
0 helpful votes
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May 21st, 2015

Dear Team,
More bean bag for hotels, office etc. Anyway, if u guys need bean bag just contact us. We're leading bean bag manufacturer at Malaysia.

Any further inquiry do contact / whatapps: *******012 Mr Clark

Thanks.

Thumbnail of user alisonw5
GB
2 reviews
4 helpful votes
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April 20th, 2012

Facebook updated our company page to the new timeline layout and hits have virtually disappeared even though I pay to advertise, no choice in the matter the new timeline is hopeless even I have to scroll around for ages to find posts that people have made and I only know they are there becuase of the notification I have been sent, very difficult to see anything, why try to fix what is not broken? I am stopping my ads so they will loose revenue!

Thumbnail of user danielb2397
GB
2 reviews
2 helpful votes
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March 6th, 2022

All the positive reviews are mostly fake and put up by Facebook staff because they are trying to cover up there bad reviews...
Facebook or meta is dangerous and very corrupt and needs to be shut down.
Facebook won't read this review because there not interested all they Interested in is money and causing problems for there own gain.
I've now decided to leave Facebook for good and won't be going back staying with tiktok or twitter

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Thumbnail of user nikkib46
Florida
1 review
3 helpful votes
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September 23rd, 2016

I thought that being a single mom and dealing with the death of my child's father I could go to this site for support but I was bashed and criticized for "making wrong decisions," I was told that I should've choose the father of my child wisely then maybe he'd still be alive. I was told that I need to suck it up and stop looking for a handout

Thumbnail of user sweetg
Florida
2 reviews
5 helpful votes
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November 11th, 2014

UPDATE: Curiosity got the best of me. I went back to FB and used a name I thought FB might think is a real name and guess what? There were no problems setting up that FB account! None at all, no glitches, no provide documented proof! Nothing! This proves FB has issues with the names our Elders have given us!

I do not believe fb should be allowed to judge whether a name is real based on their opinion of what a name is. Just because Native American names aren't Mark, Mary, Johnny, Chris, etc doesn't mean they aren't valid names known to our family and friends. I thought businesses weren't allowed to treat people like this? If I went back and told them my name was Mary Smith they would accept me, but you know what? I don't want to support any company who does not see me as a human being.

Thumbnail of user louisc102
Australia
1 review
1 helpful vote
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October 28th, 2018

This started with facebook no allowing my password account now they have locked my account when I tried to login, I tried to remove adds because they covered everything and wont put personal details on facebook

Thumbnail of user rolandor25
Illinois
1 review
6 helpful votes
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November 3rd, 2019

Someone created a fake profile using my pictures. I think it was someone I met on a dating site that turned out to be a scammer looking for money. We sent each other pictures by text. Now they must be using this profile for their scams. I tried to reach Facebook but they have no way to speak to a person. They have a form you can fill but when I try to submit it, it says there is a problem and they are working to fix it and they never fix it. I had a friend go to the page and report it but they don't do anything because it's all about subscriptions. This is a terrible site.

Thumbnail of user sandral900
Nevada
1 review
0 helpful votes
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February 4th, 2021

I would love to rate you but the truth is that my car has not been working and I have not as of yet placed the sticker on my window. So until I am able to get my car up and running I will not be able to participate.

Thumbnail of user scottc33
Ohio
27 reviews
54 helpful votes
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September 11th, 2013

Hopefully something better comes along and destroys facebook... as they leak your privacy to the government and they have too many controls in place... they are too big and need to be replaced by something greater.

Thumbnail of user ll579
Hungary
22 reviews
164 helpful votes
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February 25th, 2017

They deactivated my fan page for no reason. It had about 4,800 likes and was active for 5-6 years. I just changed my name, and they deactivated it after that, saying it does not represent the same thing.
Well, it does. I tried to talk with them but they don't even bother replying.

Thumbnail of user riverl19
Virginia
1 review
2 helpful votes
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June 24th, 2023

I probably look at FB once a week and the other day I was at a Dr Appt in the waiting room. I was scrolling through some random posts & randomly giving likes. There was a post of some pro Dixie-Good Ole Southern photos. Really cool old Southern houses & I liked several. The only thing I was doing for maybe 5 mins & FB restricted me. I didn't share, comment, or click on anything. I was just liking some friends and other group posts. I believe the fact I liked several photos on this one post and it was appreciating Southern tradition. I got a temporary restriction. Thats super shady they are biased against a group of people because of geography, tradition, & accent. Makes me more proud & more southern proactive. Very disappointed in their actions, but thanks for the jumpstart of motivation to get more involved in my southern heritage. Still a buzzkill website though.

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Thumbnail of user phylliss481
New York
1 review
0 helpful votes
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March 5th, 2023

They need Catfish on their site there are a lot of scammers not just men but woman as well. Not only do they want money but the green card as well. There is another site Quro They do not listen when you tell them bout the military scammers. They always say they stole the pictures sometimes yes and sometimes no.Oh yes how about City Way they are also scammers they are pack rats working together.Shall I name names I can.

Thumbnail of user ashokkumar060290
India
1 review
2 helpful votes
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September 30th, 2023

Very Poor Security and the policy to recover the account. My wife's account was compromised and the hacker changed both mobile and email number. When trying to recover the account there is no way!
Pathetic Facebook and Facebook Services.
Instead use Other social channels but not Facebook.

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Thumbnail of user clarencek5
Arizona
3 reviews
1 helpful vote
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February 26th, 2018

I was wrong now you have a human demon animal and through hate and collusion with the Russians he suckered you into thinking he is worthy of commander and chief of the US. Military as a coward draft dodger. If you had served by. Being drafted to Vietnam, how would you feel about being an Amercan citizen having a liar and cowardly devil as president?

Thumbnail of user pauls278
Paul S.
Missouri
9 reviews
50 helpful votes
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March 1st, 2016

I use it but am still wary of it. There is a chance of accidentally a malware embedded in a 'comment' so keep your curser away from them ... even a friends. They finally got the message that they need something more than a 'Like' icon. No one wants to 'like' everything.

Thumbnail of user bernadellid
Qatar
1 review
0 helpful votes
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December 29th, 2020

I'm a newbie/ parent and the app works perfectly fine. I consulted their chat support and their very prompt and helpful! I hope I wouldn't encounter a lot of problems with their system as this would really be the answer to my prayers! Thank you

Tip for consumers:
Don't hesitate to contact their chat support. They are extremely helpful!

Products used:
1 device plan

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Thumbnail of user sag113
Kentucky
2 reviews
0 helpful votes
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January 2nd, 2017

It is a little tricky to access the courses, but simple once you learn how to access. Platform is better than udemy, courses are great so far. No glitches at all. Just a quick check to see if they are lifetime. So far, all of the courses have been lifetime. I think they fixed the issue and now all of the courses are lifetime.

Thumbnail of user jaked249
Washington
1 review
2 helpful votes
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March 1st, 2022

I was telling some truths about my community on Facebook and then the next thing I know, my account was disabled. Then they don't even tell you why. I was talking about what happened around my work with video proof of what happened and I was kicked because of some bleeding heart took offence to the truths of the community.

Tip for consumers:
Be careful of what you say

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Thumbnail of user lilrebelc
Texas
68 reviews
448 helpful votes
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March 18th, 2010

This is a facebook application that I really like. You can send up a balloon to memorialize a loved on and also read stories and pass on balloons for others.

It's a great way to show you care be it for someone you love or just passing it along for another with a little prayer.

Thumbnail of user alexhalfkenny
Washington
2 reviews
0 helpful votes
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April 24th, 2023

People drug with ecstasy on this site to make you hear you don't look like photo and feel someone injected with silicone. They do it on myspace and Twitter also. You won't have any money with family no more and have to figure it out on this drug

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Thumbnail of user sharonc1775
Virginia
1 review
1 helpful vote
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December 16th, 2021

My old account was hacked and taken over by the hacker and I've written to fb and they will not help me get my old account back that I had for 11 years. I've begged them to help me but they completely ignore me.

Thumbnail of user sp930
Texas
1 review
2 helpful votes
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April 25th, 2016

I've been to the site at least twice looking for mom's in unique situations like mine - hoping to be able to discuss problems. I've found the users there to be judgmental and unempathetic. After looking around at a few other post, I was shocked to see people suggesting legal action in step family problems as an immediate recourse to a seemingly simple miscommunication.
I don't know who monitors the site, but they do a poor job in delicate family situations.

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We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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