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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user ahmeda566
Egypt
3 reviews
0 helpful votes
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December 29th, 2020

Facebook has disabled my account for no reason, I tried to get it back but they asked me to submit a video for me and I did but they did not activate it.

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Thumbnail of user crystalb4
Idaho
4 reviews
8 helpful votes
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January 10th, 2014

Aside from the occasional ex boyfriends girlfriend stalking me, or that creeper who read my name tag at work who randomly added me. I love this stupid website. I keep coming back for more. I must warn you that this website is addicting, and once you understand this jibberish about to come, then high five to you my fellow facebooker.
Is that my old childhood best friend? Oh my god. Who did she marry. Her kids are ugly. What's my brother up to. I decided to run a marathon (to the fridge and back to the computer) time to update my status. Sam Martini Likes this. Cheryl Crowe Likes this. Bob Jiggity Likes this. 'Here's my duck face, i like to party.' i post. Like. Like. Like. 'I put my boxer in a jacket.' Like. Aww not alot of people like this one. Now if you'll excuse me, i have some pretend crops to pretend harvest...

Thumbnail of user daled18
Maine
10 reviews
26 helpful votes
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October 2nd, 2017

I don't know if they purposely try to be confusing so they can squeeze more ad running days out of you, but that's the only reason I can see for making it so confusing.

Thumbnail of user richards2599
Delaware
2 reviews
0 helpful votes
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November 13th, 2020

Time to leave FB all! Bias communism! And censorship has no place in America! FB has displayed such disrespect for or president and deserves to be regulated by the Government! Its coming FB soon!

Thumbnail of user jangsokc
Canada
1 review
0 helpful votes
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April 11th, 2021

I received my frame and the edge of the frame is damaged and the finish of the frame is wrinkled a lot. I am disappointed that the quality of the product is so low. Please refund.

Thumbnail of user marye5
Virginia
6 reviews
8 helpful votes
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October 18th, 2010

I think this site is the best of the social networks I have tried. You can post photos and share opinions for others to read and respond. The wide variety of games and applications are nice too.

Thumbnail of user sibusisos
South Africa
4 reviews
0 helpful votes
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June 5th, 2019

I have tried to stop all this stupid notifications about useless information but they keep on popping up
I wish they was a way to cancel it plus all of this advert that'keep appearing,
Life goes on

Thumbnail of user matthewp986
GB
7 reviews
8 helpful votes
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July 20th, 2022

So I'm having a joke with someone I know on here I write yeah you're a c@,^t in a jokey way and I get a 30 day ban so watch out if you swear on here they take the moral high ground and give you a 30 day ban oh and if say again you're get another 30 day ban oh well it was worth it just so I didn't have use my account for those 2 months lol

Value
Thumbnail of user elnas
Netherlands
4 reviews
5 helpful votes
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April 2nd, 2012

I was a big fan of Facebook, because I have lots of friends from all over the world I can only talk through that website. But when they switched to timeline, I gave up.

Thumbnail of user kristik47
North Dakota
2 reviews
6 helpful votes
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February 5th, 2023

Anybody on Facebook might want to tell their accounts to go bye-bye because I'm going to shut down Facebook as soon as I possibly can because they have broken so many rules and I have photos and pictures and everything and pretty soon Facebook will never exist again because I've already talked to my lawyer and I'm going to sue the hell out of them for always watching what I'm doing and they're prejudice against me for some reason and I think prejudice is against the law now so watch out Facebook peace crap

Tip for consumers:
Be careful what you say and do on Facebook because if you are a certain person they'll be prejudice against you which I'm pretty sure is against the law so watch out stupid $#*! Facebook you're ready to go on a fight you pick the wrong person to fight with because I don't give up until I get my way so bye-bye

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Thumbnail of user beckyb281
Texas
1 review
2 helpful votes
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November 27th, 2020

Mark Zuckerberg is a liberal Left Radical Democrat that has donated over 350 million dollars to CTCL
"A federal lawsuit filed on Oct. 19 noted that Facebook billionaire Mark Zuckerberg provided the funds to double the number of polling places in Philadelphia and that he is also paying for judges to oversee ballot counting.
Turns out that Mark Zuckerberg has a heavy hand it what is transpiring in Philadelphia. The suit, filed in U.S. District Court, Middle District of Pennsylvania, highlights how a grant for $10 million from the Center for Technology and Civic Life (CTCL) explicitly requires the City of Philadelphia open no fewer than 800 new polling places... https://www.worldtribune.com/facebooks-zuckerberg-funding-election-judges-in-pennsylvania-what-could-go-wrong/

Thumbnail of user joyt14
Maryland
12 reviews
206 helpful votes
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August 19th, 2015

I left Facebook a few months ago because there are too much negativity including bullies, haters, jealous people, false identities, perverts, gossiping, etc. This company is NOT a real social media and just collecting your information to make money off of you. It is also a waste of time, does not resolve your problems and not the best option to meet with different people. People also use this social media for dating, sex and other wrong reasons. Plus, Facebook does not improve your life either and cannot get any privacy. I would not use social media to get a job because it does not help you to get a job. I advise people you do not need Facebook or other social media. I real social media would not have all of those issues on them. Overall, I advise people to stay away from media as much as possible because there are better things to do than to waste time of social media. I also advise to end all social media for good in order for everyone lives to be better. Social media is full of false identities.

Thumbnail of user pablom106
New Jersey
1 review
1 helpful vote
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November 21st, 2020

FB is no longer a free speech platform, they constantly oppress conservative speech and promote a thinking that is not compatible with our way of life

Thumbnail of user ezr248
Romania
3 reviews
7 helpful votes
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January 17th, 2017

Its just another social network, yup, the largest and most popular. So nothing special for me. Its just reliable to make some work and private connections and stay in touch.

Thumbnail of user whitneyb45
Kenya
2 reviews
49 helpful votes
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August 15th, 2018

Facebook is turning into an online passport.as in you can barely register in another platform without a facebook account. Fb, it's about time you became more than a social network.

Thumbnail of user bruceg14
Florida
9 reviews
11 helpful votes
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April 2nd, 2014

Facebook is great! A very nice social networking site. Connecting people from one country to another. It is one way also of connecting to your friends, colleagues, family and relatives.

Thumbnail of user susans285
Washington
3 reviews
17 helpful votes
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February 13th, 2018

I hired A-S Contracting (owned by Sarah Crawford Toland) to remodel my condo on Canandaigua Lake. I dealt with her employee / live-in boyfriend / baby-daddy - Al Bosley (who I later found out was using hi dead father's name because he was a four-time felon who was forbidden by the Attorney General from doing any contracting work in New York State.) They took an initial deposit of $8,000 and then a progress payment of $8,825. I am out of state and when I arrived 3 days prior to when the remodel was supposed to be finished I was devastated. They butchered my home. Live wires dangling, plumbing was not functional, building materials left out in the rain and snow... I have lost more than $25,000 total due to this company. I took them to small claims court and (they know how to work the system) they got the case postponed after I flew in for it and now they are counter-suing me because I did not let them finish the job. An inspection by the Better Contractors Bureau said they had no idea what they were doing and they had not used licensed trades-people.

Tip for consumers:
DON'T!!! Sarah Crawford (Toland) and Alvis Sprague (Bosley) are thieves. Sprague has more than $70,000 in judgements against him.

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Thumbnail of user jm1017
Texas
4 reviews
18 helpful votes
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June 3rd, 2020

I spent so much time in "facebook jail" for what FACEBOOK said I did, without my being given a opportunity to defend myself, that I finally decided to just leave and find another social media site.
Most of my trouble started by reports from White Supremacists that seemed to disliked my being an active, educated, articulate Mexicáno and they could tell that I am Mexicáno because facebook FORCES users to identify our real names for some strange reason but, I will stop short of any conspiracy big-brother theories.
I, too reported the racist comments of White Supremacists but, seldom saw decisions in my favor because (maybe?) the reviewers are White, themselves and fail to comprehend the racism as it affects People of Color (POC)

Thumbnail of user briant1366
Florida
1 review
0 helpful votes
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August 13th, 2022

Facebook is the largest racist platform on the internet. And their bull$#*! little $#*!es who block everyone for stupid $#*!, not to mention I get blocked for 30 days over a SCREEN SHOT of a porn ad they allowed to be posted, but since it was a SALES ad it was OK for the naked girl holding some guys junk with it inches from her mouth, I reported it twice in one day, and they did nothing, so I reposted the ad and their COMMUNITY STANDARDS bans me for 30 days. Ya know what racist jew boy Mark Zuckerberg can go $#*! himself. Definitely not hurting me one bit, and my million us followers also followed my deletion and they dropped the bull$#*! site... Facebook is about the most stupidest website ever. Got these little $#*!es who stay locked up in their homes just watching people all day and then blocking them... again $#*!erburg your Definitely not hurting our feeling one bit... and yeah just look at the SCREEN SHOT OF A FACEBOOK POST THAT GOT ME BAN FOR 30 DAYS...

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Thumbnail of user annag49
Maryland
3 reviews
3 helpful votes
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August 15th, 2015

Esther Neptune whose real name is Heidi Dumkerman (she also goes by the name Heidi Timmerman) is nothing, but a fraud. She has lied to me and other clients. This woman came to SupremePsychics back in March 2013 offering readings.

She uses a software to do astrological readings and reads information from the internet. She told me that a guy likes me and all, but that did not happened. She was providing more general advice than psychic readings.

She said to me that I had a curse. The only way she said to me to get rid of the curse, is to pay her nine thousand dollars. Esther is a scam artist that is just here for your money.

None of her predictions came true and she is neither a real psychic nor a real astrologer. She is a fraud.

Here are the sites she is on:

supremepsychics.com/psyc

psychic.bitwine.com/user

Keen. Com/Esther%20Neptune

keen.com/psychic-reading

facebook.com/esther.nept

Tip for consumers:
she is a druggie! She is a local pharmacist that steals drugs and she wants your money for drugs. stay away from her and her false readings. Her real name is Heidi Timmerman / Heidi Dumkerman.

Thumbnail of user diabep
KR
5 reviews
2 helpful votes
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July 5th, 2019

Facebook despite its huge critism stands out as the app which is just good not to use, it keeps you in touch, and brings back memory of the past you couldn't possibly recall and much more

Thumbnail of user georgiae4
Alabama
1 review
1 helpful vote
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March 12th, 2017

PLEASE give us the option of turning off "memories"... For the last two months I have felt like I am being tortured on a daily basis. This morning I almost became physically sick when I saw a video that I posted of a new puppy that I had brought home two years ago. I had recently lost my heart dog, a 14 year old Chocolate Labrador that I loved with everything in me. One month later I found a new little baby to love. I never dreamed that he would touch my heart in the same way that Dusty had but he did. Unfortunately, Sonny had some problems that caused him to be aggressive. We fought for two years to fix his problems but we lost and after he attacked me the second time, leaving over 30 stitches I had to make the worst decision of my life. That was a nightmare period for me and now because of your "memories" I am reliving every day of it again to the point that it is making me physically ill... Not all memories are good ones and even the good ones can come at very bad times... PLEASE PLEASE, make this an option that users can choose and not an option that they have to set a range of dates to get away from... PLEASE think of those that have unexpectedly lost loved ones. They could have years of pictures, videos and stories on their timeline that they are not ready to see. Those will not be welcome memories to them for a very long time. Just turn it off and leave the option of turning it on to the individual...

Thumbnail of user hunterb75
Texas
4 reviews
15 helpful votes
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November 16th, 2020

Since when does Mark Zuckerberg get to decide what information Americans share with eachother, especially when it is true information. And the people he has fact checking are incompetant.

Thumbnail of user charmaignew1
South Carolina
5 reviews
17 helpful votes
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January 23rd, 2018

Very upset for my first time visit... The "OWNER" did my nails and it ended up bleeding. Then she tried to wipe it with the brush (which was so nasty and unsanitary! She didn't discounted or gave any apology but charged me full price for everything. Then I put up a review on Facebook and SHE TOLD MY FRIEND TO NOT BRING HER (ME) UP IN HERE AGAIN and that she will delete my review! I feel like I have a freedom of speech and I can write and expressed any review! BUT DON'T WORRY I WILL NOT GO BACK TO HER BUSINESS AGAIN!
SugarCoat Nail Salon
2505 S Cashua Dr
Florence, SC *******
Phone number *******770

Thumbnail of user chrisp1081
Florida
1 review
0 helpful votes
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November 16th, 2020

Facebook has gone off the wall, I am a long term user of this app and have left it for MeWe because I am tired of being told that I should think like a Liberal Democrat and be told I cannot conform so I am blocked from the site.

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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