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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user cindic
Maryland
1 review
2 helpful votes
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February 25th, 2011

I have been trying to contact the site help center about drug dealing going on between kids in our jr. High. I have called the useless customer service # several times leaving a message every time. No answer and no call back.
Facebook needs to go bye bye. I love keeping in contact with my friends, but i will risk losing it to stop the drug dealing between kids!
LEASE HELP! I even called local news and NOTHING!

Thumbnail of user mattr321
Washington
1 review
17 helpful votes
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January 30th, 2020

Someone called another person a whining liberal, but he did it while whining. I pointed out how he was whining, and sarcastically called him a whining liberal. I got a 24 hour ban for this. I reported his post, where he called someone exactly the same thing (only serious) - A-OK. I requested review - A-OK again. So to sum up: I reacted to someone by doing exactly what they had done, and I got banned but they didn't. I found dozens of other posts that were far more offensive than mine, all A-OK. Facebook is fascist trash. I wish I could rate negative stars.

Thumbnail of user rosannan5
New Hampshire
1 review
0 helpful votes
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October 10th, 2023

Last winter, a lovely row of young white birch trees suffered from the heavy snow and ice storms, bending across and blocking access to my driveway.

Enter Will Arbor Tree Service, of Londonderry, NH. A small business, registered in NH and fully insured, this provider has strong arborist knowledge. He carefully selected trees for removal and re-created the line of trees. Now, the remaining trees are straight and the ground around them provides the nutrients they need to keep growing stronger. Will Arbor is detail-oriented and went the extra mile in ensuring the beauty of the tree-line as well as the future growth. I highly recommend them.

Products used:
Tree Services

Service
Value
Quality
Thumbnail of user lt43
California
1 review
3 helpful votes
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June 3rd, 2016

If you are looking for a supportive community, this is not it! You see cursing, criticizing, and many judgmental comments. Even saw one where a teenager chimed in about a teen topic, and a mom just starting writing nasty comments and cursing at her... wow... I will not go back to that site for sure.

Thumbnail of user glorias12
Florida
3 reviews
2 helpful votes
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October 5th, 2014

The update is HORRIBLE! Each time I try to play a video, it closes the app. The other was much more simpler and neat. Now it seems like they are trying to place every button in plain sight which makes it look sloppy and outdated unsteady of shiny and simple like it use to use. Plus its harder to use to be. But this is the best Facebook app they have for Kindle Fire that I've found, only reason I'm sticking with it.

Service
Value
Shipping
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Quality
Thumbnail of user katief293
Arkansas
1 review
9 helpful votes
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November 16th, 2020

Facebook began censoring the conservatives. They know moderate your posts if they don't like your views or who you support or sharing any truth they put you in Facebook jail. Especially if you are a trump supporter. The liberals can abuse us and call us horrible names and it is perfectly okay. That is unacceptable behavior. All of us conservatives found a much better place to go.

Thumbnail of user santac58
North Carolina
1 review
1 helpful vote
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April 22nd, 2022

I can no longer advertise on Fake Book. A few years back I had a pet supply store online as well as a PPE store. The store automatically kept a rolling inventory. Somehow they failed to update the inventory of a particular product and Facebook pounced on me like a pack of hungry wolves. That was that, I requested a hearing twice, Fart Book sent me a message saying," your advertising privileges have been revoked, that is final"So you tell me, what are they really all about?

Thumbnail of user andyj162
California
1 review
0 helpful votes
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January 19th, 2021

Wow this is something i have never thought of when i first meet this vendor online i though was wired but my products were delivered as promise great quality i will have to return back for a larger order
I recommend this to all my friends

Tip for consumers:
Be sure of paying the insurance fee indeed it is refundable

Products used:
GBP

Service
Value
Shipping
Returns
Quality
Thumbnail of user dylanh76
Washington
22 reviews
18 helpful votes
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September 26th, 2023

The site is filled with bots who tag you in pornographic posts with scam links. Also i've been hacked once but was able to recover my account. Its a great site for posting stuff but terrible for decency and no one gets back to you after you report people for rule breaking. In fact botted moderation systems of all kinds should be outlawed in every country. Manually review the content on your website rather than have a poorly coded bot do it for you. There are also a ton of bit coin groups which i'm pretty sure all of them are a scam in itself.

Tip for consumers:
Great for posting stuff terrible for decency

Products used:
Facebook app

Value
Quality
Thumbnail of user joshuab1428
Illinois
1 review
0 helpful votes
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October 13th, 2022

I have consistently received site bans for comments they had a lack of context on! Asserting them as a violation of policy for "violence" when commenting about Killing someone in a video game or in a friend's post about genitalia I was banned for challenging them to a "sword fight" upon appealing their decision for "lack of context" on their part... they assured me that it violated their standards for "violence" its literally a friendly $#*!ing joke! Do they ever ask the person it was sent to if it offends them? Or their opinion? Did they even read the initial meme which literally said they have a bigger $#*! blah blah blah?!? Do they even understand what the term is implying or ask me my argument? Cause I could have referred their asses to urban $#*!ing dictionary! For $#*! sakes dude... this website is ran by $#*!ing morons!

Tip for consumers:
Avoid jokes or puns that cam be taken out of context XD haha

Products used:
Their web application

Service
Thumbnail of user amyh1187
Illinois
1 review
0 helpful votes
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May 6th, 2021

I hired Scott over a year ago to do a landscape job over a year ago. After a few rainy days everything he did washed away and looked worse than before he did it. I contacted him several times. Each time his response was I will be there tomorrow and repair it at no cost. I will even had a drain at the top to help with water run off. I ended up hiring a different Landscaper to redo his job. I do not recommend this company. A good company stand behind their work. Scott does not do this. He takes your money and never looks back.

Thumbnail of user heyitsbrittanyjean
Illinois
10 reviews
7 helpful votes
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October 8th, 2023
• Updated review

I get restricted for cussing or calling someone a name, but if they're bullying me or being ignorant first they get away with it simply bc they didn't cuss. It's impossible to get a hold of support. They should have an easy access email or chat to get a response from a person when you have a problem or question.
I also just got restricted from messenger for 3 days and I haven't even sent any messages. Make that make sense too. I'm at the point I don't even want Facebook anymore bc of their rules and how they run it now.

Service
Facebook is ran by ignorant people.
September 22nd, 2023
• Previous review

I got restricted for sending a message to someone and telling them off and calling them a dumba** for being ignorant to me 1st by commenting on my comment on a public post simply because they didn't agree with me. Facebook always favors certain kinds of people. Crappy people get away with being however they please. Canceled culture, blm, and other things that have messed this world up even more get favored. They let ignorant or annoying people be. I have every right to stand up for myself/how I feel about something, and be ignorant if someone is being ignorant or annoying towards me. I will match your respect or disrespect. You literally have to watch every single thing you post or say or someone will report you. My mom HATES snakes. She got reported last year for commenting on a post about snakes saying "shoot them bas***ds", and got restricted. Lmao seriously? Facebook is just an unfair platform. I reached out to them about it and they never responded. Also you should be able to chat or send a email to speak to a actual person, and you should always get a response. Very difficult to reach out to support. I have just had enough with everyone and everything in this world.

Service
Value
Thumbnail of user engagedg
GB
1 review
0 helpful votes
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July 30th, 2022

Facebook is getting a tired social media network. It gives people a license to be nasty by being judgemental. People make false comments and attack people. There is too much contents to digest. So many advertisers. You are always competing to sell yourself as an organisation. Many people take for granted what goes in the real world due to addiction for long periods. Damaging for mental health. People have to realise Facebook is not the real world. There is no real engagement on the platform. If you want to promote your business, do not depend on facebook and waste money. Look at personal contacts to build your business that can tailor to you.

Thumbnail of user peterp316
GB
1 review
0 helpful votes
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September 30th, 2018

Suppose there are 2 ways to look at this. 1) well done Facebook for warning me to protect my account, or 2) why has my Facebook account been compromised twice in as many weeks. Really worrying. Might be time for a break.

Thumbnail of user benc260
Iowa
1 review
0 helpful votes
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May 27th, 2018

I trust teespring to stand behind their product, and if an issue should occur, which I have not had happen, I believe they would resolve it quickly and with ease. Their site is easy to use and let's me create products easily.

Thumbnail of user paulc77
Paul C.
Pennsylvania
80 reviews
145 helpful votes
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November 7th, 2013

Best social networking site ever. You get to like lots of different things such as products or businesses. It also helps you get in touch with friends you've known a long time ago. It's also a great news site. That's about it.

Thumbnail of user lenoraw20
Illinois
1 review
0 helpful votes
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July 11th, 2021

Facebook give hackers permission to hack accounts. They block the people reporting the account instead of shutting down the account until the owner proves who they are. My daughters account was taken over. They even manipulated a video of her to say that the account is legitimate. They will block u before you can report the account as hacked, which buys them time to continue to use her name to defraud her friends. Facebook needs to change their policy on blocked accounts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackb62
Florida
9 reviews
16 helpful votes
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April 23rd, 2013

Pretty cool social networking site. They keep changing it and giving it new options and somewhat of a new interface change which can be good and bad. Especially if you don't like change. Easy to lose yourself in this kind of social media networking and find yourself with no life. Aside from that it is a good way to market your business and even better way to keep up to date with friends and family no matter how far away they are.

Thumbnail of user freda449
GB
1 review
4 helpful votes
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June 23rd, 2022

I got restrictions on my account just because some scammer from India kept putting a scam up over and over again and I said go away you idiot with this scam, I must off got reported and was told my fb idiots I was bullying never could chance to say why and this idiot who keep putting same scam up. Seriously need to listen to us users more than all off the scammers and people who keep putting rude pictures etc up

Thumbnail of user samuelv199
California
8 reviews
17 helpful votes
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February 27th, 2023

Facebook, a 10-year waste of time in my life and I would hope that nobody else would bother to waste that much time allowing it into their life.
Even after deleting my profile and trying to sign back in with a different email altogether it still recognizes might deleted profile and won't let me do anything more which includes getting a confirmation text code to sign into the site.
If you want to know why would I act so stupidly, it was pure curiosity. It has to do with Facebook not letting go of any data about you and that they will even lock you out of this site if you try to log in using a device like my mobile one that they recognize despite having a different email.
It proves how much Facebook sucks and that they never let go of your data or your profile even if you delete. These shady $#*!s just like Mark sucks a $#*! you can't trust and should not trust so don't go anywhere near them!

Thumbnail of user stevet62
Canada
12 reviews
13 helpful votes
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April 14th, 2023

Facebook Marketplace is full of Chinese Scams. You got Bose Multi CD radios that are continually advertised at under $50. That even Bose has a warning about. There is a folding.22 Magnum pistol regularly advertised. There must be a ton more scams but Mark Zuckerberg doesn't care. Facebook is too big and Mark Zuckerberg is hurting members. The man needs to be held accountable.

Products used:
None

Thumbnail of user charc28
Virginia
2 reviews
0 helpful votes
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November 15th, 2020

Censorship and has left leaning fact checkers that censor truth. Research their fact-checkers. They put a warning on a post, I research and check content to verify only to find the fact-checker is wrong

Thumbnail of user nikhilv11
Illinois
1 review
0 helpful votes
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July 24th, 2021

Facebook used to have event search by date and location. This is gone and was an essential feature. The facebook product teams needs to add this back immediately. Do they event conduct customer reviews before making silly changes?

Thumbnail of user rickis9
Colorado
1 review
2 helpful votes
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June 5th, 2018

When selling our home the buyers hired Wade from Aspire to inspect it. He was so very thorough that we hired him to inspect the one we were buying. Because of his inspection we realized the house was in bad shape and did not buy it. When we found another, guess who we hired. He is extremely thorough, went over every detail with us. Even on the the home we were selling. We highly recommend Aspire for all your inspection needs.

Thumbnail of user davidm7294
Pennsylvania
1 review
1 helpful vote
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April 16th, 2022

I got hacked. That hacker took my email out and used it's own so I can't get back in and now the hacker is controlling my Facebook and pretending to sell my ps5 witch I'm not. My friends and family and myself included all reporting to Facebook and they haven't done a damn thing! It's been an month since and nothing. If Facebook would care they would have done something about it.

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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