• Facebook

Facebook

Write a Review

Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
See all photos
How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user maryc31
India
3 reviews
3 helpful votes
  • Send Message
May 27th, 2012

Latest review: I believe facebook is trying to change its 'homepage' as the layout looks like Timeline profile over my phone and it takes forever to load. Back on the laptop, i see no change, rechecked my phone and its homepage is back to normal again, loading at its usual spead. There's some work going on i believe.

Thumbnail of user alisonk306
Arizona
1 review
0 helpful votes
  • Send Message
January 14th, 2024

You guys put people in Facebook jail for stuff that is not scamming and sending people unwanted porn. Instead you put people in Facebook jail for sticking up for themselves. Fix your program

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianw1168
Pennsylvania
1 review
1 helpful vote
  • Send Message
November 16th, 2020

Great place if your into censorship, suppression and communism. Go $#*! yourself facebook. Used to like it, now despise it. You are the enemy of the people.

Thumbnail of user die421
Washington
11 reviews
70 helpful votes
  • Send Message
May 2nd, 2016

Love being in contact with friends and family I would not normally be able to. I would of given it a 5 star but FB doesn't scan the people who place fraudulent ads and steal from good people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianm3288
Tennessee
1 review
0 helpful votes
  • Send Message
September 7th, 2022

I wish Facebook could become a real person for 5 minutes so I could peel their skin off of their flesh and dump a jug of gasoline all over them and set them mother$#*!ers on fire and watch them burn goddamn it. $#*! Facebook. $#*! Meta and $#*! you ZuckerNukker!

Tip for consumers:
Burn the mother$#*!er to the ground

Products used:
Not a $#*!ing thing

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacks1961
Michigan
1 review
4 helpful votes
  • Send Message
February 25th, 2023

Just take a look at the number of ads for US postage stams for unheard of prices - all of these phony - ask any employee of the US Postal Service. Yet Facebook runs these all the time along with those scams about DeWalt tool sales. Shame on them!

Thumbnail of user travisr447
Washington
1 review
1 helpful vote
  • Send Message
February 22nd, 2023

If you ever have a problem with Facebook Ads, Feeds or integrations between Facebook and third party software you are on your own. I have been working with Facebook for many years and talked to many ad reps, and customer service reps. They are polite but fail nearly every time. I had 2 decent ad reps out of 15 that were assigned to me over the years. The other 13 were highly incompetent and were essentially interns that gladhanded me and couldn't help me at all with optimization or feed issues that were clearly Facebook's fault.

They often say they will get back to you and never do or it's weeks after and I've already figured out a workaround that bypasses their broken feature etc. The worst company to deal with for support and that's saying a lot these days. Nevermind they censor and shadowban opinions they don't agree with, lol. Pretty disgusting.

Service
Thumbnail of user daniels3670
Arizona
2 reviews
4 helpful votes
  • Send Message
December 7th, 2022

I've used Facebook for almost 15 years. I've had an on again off again experience and somewhat of a love-hate relationship. I know they steal my data and manipulate me in many ways but it is a good way to share what is going on in our lives with our friends and family so I have stuck with it. Last year I started posting music and videos every day. These posts are important to me and I've used them to share about our lives and to teach others. Facebook automatically creates a memories list and shows posts from prior years and this list is neglecting to include these posts. Again, these posts are very personal and important to me, and I've spent a lot of time on them. I post every single day, almost like an online video blog. It's infuriating and discouraging that Facebook is purposely leaving them off of my memories list. They're doing it on purpose because even third party apps like Time Hop can't find them. I have reported the problem a dozen times and nobody at Facebook has gotten back to me so it's obvious that not only do they know about it, they're not going to do it anything about it. Facebook is curating my posts and leaving some of my important memories off based on some algorithm or criteria. If that sounds like what you want then by all means sign up.

Tip for consumers:
Speak out against their misuse of our personal data

Products used:
Facebook app and website

Service
Value
Quality
Thumbnail of user katieb
California
4 reviews
6 helpful votes
  • Send Message
April 24th, 2009

Social fun. - its not as good as myspace but it has different features then i expected when i signed up. I love going on to talk with family friends that are in different parts of the world.

Thumbnail of user makeah
New Jersey
1 review
4 helpful votes
  • Send Message
July 31st, 2009

I love this website because it is very basic and easy to use. I also love that many more people sign up so its a huge community of friends and co workers.

Thumbnail of user bobj21
Texas
63 reviews
184 helpful votes
  • Send Message
December 25th, 2011

I spend a lot of time on facebook keeping up with friends and playing those addicting games. I've had a few people contact me that I really didn't want to contact me, but overall it has been pleasant.

The games on the site are addicting, yes, but also annoying. They constantly pester you to add friends and pay real money for fake money (horrible idea). In the middle of gameplay they will pop up an annoying box telling you about a discount you don't care about.

Default privacy settings are sketchy, so make sure you take a close look at them before revealing superfluous information about yourself.

The interface periodically changes without warning which can be confusing.

REASONS TO USE:
[1] Large user-base
[2] Addicting Games
[3] Aesthetically bearable

REASONS TO LOSE:
[1] Not necessary if you keep up with friends via other means
[2] Potential Time-Killer which can prevent you from doing things you NEED to do

Thumbnail of user anac8
California
5 reviews
16 helpful votes
  • Send Message
July 13th, 2013

I'm a great mania of facebook. It helps me know the latest news from my friends, and keep in touch with them, communicate with them. Wow, that's an amazing place for me!

Thumbnail of user rahsheema1
Arizona
1 review
0 helpful votes
  • Send Message
February 1st, 2022

Just recently bought a new device and shipped the old one back (my mistake) because I forgot that I turned on 2FA and now I can't access facebook on my new device because facebook doesn't recognize my new device and since I no longer have my old device I cannot get the required generator code. So facebook wants a photo copy of my ID for verification. I've sent this a half dozen times and after 3 weeks of no generator code facebook still hasn't verified my ID, they haven't answered my emails or inquiries on their support page... just horrible customer service, one should not have to wait this long for a response and still get nothing. And I have other apps and important accounts I use THIS facebook account to log into that I now can't access. Its very sad I can't get any correspondence from ANYONE at facebook!

Thumbnail of user mikef1294
Pennsylvania
34 reviews
19 helpful votes
  • Send Message
October 6th, 2021

At one point in time, when people wanted to meet new mates, they'd go to the mall, theater, park, etc. But someone had the not so 'great' idea one day to make an online platform where you can meet people from all over the world and then... never talk to them.

Who cares if you only have 3 mates at school and one of them is the lunch sheila who scoops mashed potatoes? As you can have 3000 mates of FB that are eager to read your every waking thought, look at your booty, or steal all of your images and then use them to catfish other people, well, you're going places!

If you like having your information stolen and sold to companies, while not making a dime but giving the founder pennies on the dollar for each second you're glued to your screen, you're in the right place! If you love giving away your every location through live streaming to your eleven and a half fans, so that the big bad's in the world know exactly where you are, what you look like, and that you didn't like that bagel you ate earlier, well, then Facebook is right for you. A lobotomy might be as well, but that's irrelevant.

Thumbnail of user jayc172
Florida
3 reviews
0 helpful votes
  • Send Message
March 24th, 2018

Facebook is very good for some purposes. Very bad that it is now combined with Google. In the news it has been reported that they take down anything related to what interests gun owners or anyone getting interested in guns. I searched for how to clean guns. Literally maybe 50 U-Tube videos would pop up, and I would have my choice. All were very similar, but with differences. They show how to lubricate, but choose different methods and lubricants. That is just one example. Travel videos on U-Tube were taken down and replaced with paying companies. For example, when I would search for Colombia, I used to get a lot of sources, including individuals who would tell their experiences. Now, one can not find those individuals unless one puts in their names. Instead you get magazines and professional articles trying to get you to go to their attorneys, real estate agents, etc. The information is designed to get you to buy products to find out more. For example, they say that health care is excellent, and some basic financial information, but no specifics unless you subscribe to a magazine; and even that is not focused on any country, only all countries. Probably, they provide more sources of information for which you must pay for information. Facebook and U-Tube must be looked at with a skeptical eye, and closely regulated by government and others. It is as if there were only two or three newspapers, and more were not allowed. Today, there are only a few news sources, but there is competition despite bias. Facebook and u-tube has competition locked out to a large extent.

Thumbnail of user jans220
Australia
1 review
0 helpful votes
  • Send Message
January 21st, 2018

Hundreds of people have been scammed by this person (he is not a gentleman), I ordered a 'Bullet Whiskey Glass' and was given a bogus tracking DHL ECommerce tracking number and like hundreds of others, never receive the goods ordered. Looks legitimate to start with as your order is acknowledged and you are given an order number and tracking number but you will receive NOTHING! Check it out on Facebook and see how many people he has stolen money from. He has been reported.

Thumbnail of user ahmade9
Egypt
1 review
0 helpful votes
  • Send Message
March 26th, 2018

A new vesion of decorating artvesion for home. Have alook finde new like to gain all weo ---------------------------------------------------------------------------------------------------------------

Thumbnail of user adekoyam
Nigeria
7 reviews
3 helpful votes
  • Send Message
July 5th, 2019

Facebook memory review is one I love most. I can't even recall so many events that happened in my life but facebook brought them back and gives me joy whenever I see it. Thank you facebook

Thumbnail of user magdalag2
Mexico
2 reviews
0 helpful votes
  • Send Message
August 11th, 2020

This person (Iván González) is a thief. He imported my products from China. Then the goods were damaged at his warehouse. When I keept asking about my goods, he blocked me from FB, he blocked my cell phone. He reimbursed partially, the remaining amount he stole it from me. The site in FB is: https://www.facebook.com/OnLineImportaciones

Tip for consumers:
Stay away. This person only will say sweet words in order to get your money. When it happens to be a problem, he will escape and block you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tigerking2006lk
Sri Lanka
1 review
0 helpful votes
  • Send Message
July 24th, 2023

Hi everyone,
I am Tharuka Samaljith who a student. Last week i joined a selection programme of java institute to select to do software engineer degree.so i want to tell you that i got good ideas of "what is software engineer and web programmers" and also i got good knowledge of "html, css and Javascript languages by participate to the lectures and lecturer's teach us very well this web programming languages.as soon as we developed a 2D Game also. Thank you to teachers and java institute to give this opertunity to me.Have a nice day.

Thumbnail of user kandicer
Minnesota
1 review
3 helpful votes
  • Send Message
June 30th, 2020

Facebook have so much racist post on their website. I'm a black woman and I see alot of racial slurs and pictures and memes and it's very irritating when I decide to speak my mind I ALWAYS seem to get blocked from my account for not meeting the standards of Facebook policy and I'm sick of it. It's not fair that people on Facebook post racist memes using the n word but I'm the one who gets punnished for speaking the truth and my mind! Facebook has become a political battle and a rasisct website. Get rid of it.

Thumbnail of user tinas338
California
2 reviews
54 helpful votes
  • Send Message
November 22nd, 2019

I really wish this site would be hacked and wiped from the face of the earth. Things were better before they started putting restrictions on things such as the search feature.

Thumbnail of user mikes155
Germany
10 reviews
45 helpful votes
  • Send Message
March 28th, 2013

Great source to check someone out, it's very likely that you'll find it on Facebook and that it has all his/her recent activity shared and public for everyone's eyes. Lol :))

Thumbnail of user vickyb197
Canada
1 review
0 helpful votes
  • Send Message
December 1st, 2021

Excellent. Can even find a lots of friend's here. A Great platform to connect with world. This could be much better as the largest social media platform. Suggestions are the best.

Service
Value
Shipping
Returns
Quality
Thumbnail of user funkkyb1
GB
1 review
1 helpful vote
  • Send Message
August 6th, 2022

FB management God will purnish all of you for restricting me because I defended myself against discrimination attack against me. They refuse to judge the matter fairly maybe because am BLACK. God of judgement will misjudged you all. IJN Amen.

Tip for consumers:
Never try it.

Products used:
Facebook profile

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Facebook?