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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

Rating

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user davidm7294
Pennsylvania
1 review
1 helpful vote
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April 16th, 2022

I got hacked. That hacker took my email out and used it's own so I can't get back in and now the hacker is controlling my Facebook and pretending to sell my ps5 witch I'm not. My friends and family and myself included all reporting to Facebook and they haven't done a damn thing! It's been an month since and nothing. If Facebook would care they would have done something about it.

Date of experience: April 16, 2022

Thumbnail of user lindat2217
West Virginia
1 review
5 helpful votes
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January 28th, 2023

I have been trying for months to completely and permanently delete my old FB account. The account is disabled. My email is the same, my phone number has changed. Unable to permanently delete due to phone number or password not working. Unable to get any assistance despite sending numerous emails to facebook.security. This company should be cited for no valid customer service telephone number and lack of customer service via email regarding customer requests concerning their accounts. They do owe their customers fair treatment. Linda S. Tibbs

Service
Value

Date of experience: January 28, 2023

Thumbnail of user afrwqtgg
Bangladesh
1 review
0 helpful votes
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May 28th, 2014

Wow! What an awesome company. I am a bit of a "vitamin junkie" but Swanson's rivals Nordstrom for customer service. They rock so hard! Their name brands are very affordable and stuff like Green Vibrance is $19... or something crazy like that.

Date of experience: May 28, 2014

Thumbnail of user zawg
Arizona
4 reviews
15 helpful votes
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November 28th, 2014

Great social network for users, easy to access from whatever device, e.g. phone, tabs, PC - you name it.

I can't say that their upcoming changes in their privacy policy is something I'm looking forward to. I'm unlikely to quit it because of those changes, but I'm definitely hot too happy about it.

Also, their advertising sucks. Last time I tried using it for business, contact import wouldn't work and this was a well known issue back then. Hope it's fixed now, but I'm not going to use them as an advertiser any more.

Value

Date of experience: November 28, 2014

Thumbnail of user plameng
Bulgaria
3 reviews
4 helpful votes
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December 22nd, 2013

I find this social network to be really helpfull in connecting with old friends and family or just follow your favorite musical/movie artists but I don't like the fact that our personal information is used for commercial uses...

Date of experience: December 22, 2013

Thumbnail of user eval75
Utah
69 reviews
100 helpful votes
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December 18th, 2019

For the most part I do like Facebook. Mainly because of the people I have become friends with and a lot of information. As for Facebook they suck. It is a subject that could take a lifetime to talk about. Sure they have their rules and regulations but then they do stupid crap like remove posts that really should not have been removed or they reprimand you for requesting to many friends then they make suggestions of friends whom you don't even know. Then while they are deleting your good posts they will not remove a post that is sexual or enticing. Or they suspend your account (put you in Facebook jail) for doing nothing wrong that they see as wrong. O the list goes on and on...

Date of experience: December 18, 2019

Thumbnail of user fucko42
GB
1 review
0 helpful votes
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January 19th, 2022

Honestly if didnt feel obligated to use this trite rubbish because of my business I would happily delete my account. They only have interest in taking money rather than providing a good service with human beings to review any complaints and fake profiles rather than some poorly functioning computer algorithm.

Date of experience: January 19, 2022

Thumbnail of user tonyc1321
Canada
1 review
0 helpful votes
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May 11th, 2023

Didn't show up to trade on facebook marketplace after telling me to drive down.
Very unreliable, scamming people just for fun.
Levi Mcewin
*******322
https://www.linkedin.com/in/levi-mcewin-*******/
https://www.facebook.com/**************/

Date of experience: May 11, 2023

Thumbnail of user baileyg25
California
11 reviews
25 helpful votes
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September 7th, 2019

My 2 pet peeves. #1 that you cannot see messages without Messenger App. So annoying!

#2, classifieds groups are impossible to sort through! They show years old listings that never expire. And the location function is broken. If I select a 5 mile radius I still get ads from 300 miles away.

Date of experience: September 7, 2019

Thumbnail of user daniell410
New York
8 reviews
5 helpful votes
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January 1st, 2019

The prices are fair. A draft beer $3, $4 depending. Rather than six dollars very where else. If you are enjoying a ski weekend at okemo you will enjoy the smoked prime rib from the outdoor BBQ.
I hope he can start to stay open later. 8:30 is kind of early for rowdy skiers.

Date of experience: December 31, 2018

Thumbnail of user dalem633
Iowa
2 reviews
0 helpful votes
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September 8th, 2022

Not only is B&H my go to for camera and lens purchases; They offer fair trade in and buyback for unused or unwanted equipment eliminitaning the hassle of selling it yourself. Thanks, B&H! I'm a happy camper once again!

Date of experience: September 8, 2022

Thumbnail of user robj177
Florida
1 review
4 helpful votes
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August 7th, 2021

This site is snobby. I once got a temp ban for 7 days and this $#*! Zuckerberg banned my content. White supremacist Allied $#*!s can post whatever racist content they want but insult a Nuyorican, Italian (non-white people) you get away with it. Zuckerberg should be beaten up. He has ruined Instagram. Die you $#*!.

Date of experience: August 7, 2021

Thumbnail of user msn10
Washington
2 reviews
8 helpful votes
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October 7th, 2017

Gates some users for absolutely no reason.
It seems they censor or hide post based on their dedicated teams "personal preferences" to whom will be in a newsfeeds or not.
Even when the individual has stunning marketable content-Must buy ads.
Not sure either about the ads.

Date of experience: October 7, 2017

Thumbnail of user vincentc310
New York
2 reviews
29 helpful votes
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November 19th, 2020

Great site if you like being spied on, information shared with anyone they please, and censorship of anything they do not agree. Their fact checkers are unreliable and bias. Worse Social Media Site ever. This is why suddenly we have choices. Parlor, gab, American Social, Magabook and more. Facebook has had their day. (investors should sell and take profit while they still can.)

Date of experience: November 19, 2020

Thumbnail of user ricka386
Australia
1 review
0 helpful votes
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November 27th, 2022

There are lots of videos that shouldn't be on Facebook which are clearly violent, including graphical violence against women. But guess what happens once you report it? Nothing. Facebook is turning into a bigger and bigger joke each day.

Service
Value
Shipping
Returns
Quality

Date of experience: November 27, 2022

Thumbnail of user carraw1
GB
1 review
5 helpful votes
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April 24th, 2022

Over 3 weeks ago hackers accessed my fb account, disabled it by posting inappropriate images and proceeded to rob my credit card! Hundreds of emails to FB, an ignored 'review' and constant form filling has been a waste of hours of my time as no response from FB. I'm now getting notifications that my accounts will be permanently deleted in 7 days! WTF...
Watch out your data is NOT safe here and they're a communications company that don't communicate! Disgusting! One Star is one too many:-(

Service
Value
Shipping
Returns
Quality

Date of experience: April 24, 2022

Thumbnail of user donaldf390
Canada
1 review
1 helpful vote
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February 25th, 2022

Absolutely the worst advertising platform I have used. I was running 2 ads and was getting conflicting info on where the leads were coming from. Reached out to support24 hours ago and after a long chat a service ticket was created. Today I checked in to see how it was going and was informed at that point that tech need a screenshot video(which I have no clue) to resolve this issue.So why if they needed this did they not reach out to me via email, phone call or message in FB but rather wait for me to contact them? If there was an option for no stars that would be m rating. Save your dough and go advertise elsewhere, where they actually care about having your business.

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2022

Thumbnail of user eugenek113
Michigan
4 reviews
1 helpful vote
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August 11th, 2021

I have never seen such one sided obvious political censorship on any platform nor in any game I have ever played. These SJW's should be charged with many terrorist crimes including election interference and misuse of your information.
#fascistbook

Tip for consumers:
Run, run far away from this fascist platform.

Products used:
I would NEVER ever use any Facebook sponsored product. They are ran like a fascist company.

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2021

Thumbnail of user chuckp127
Wisconsin
1 review
4 helpful votes
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January 16th, 2022

From stealing your personal info to banning your opinions to allowing fake news and politically driven agenda only. Why would anyone use this garbage site?

Facebook, long ago, stopped being "Social" media and now operates as full on lamestream media. I cannot wait for the day they become accountable for their actions.

Tip for consumers:
People forget that THEY are Facebook's product. Facebook wants to control what you see and do but YOU are their source of revenue. Take that power away from them.

Products used:
There are a multitude of worthwhile places online to connect with Friends and Family as well as to get REAL news. Stop helping Facebook profit from their fraud on their users.

Service
Value
Quality

Date of experience: January 16, 2022

Thumbnail of user arvied2
Philippines
2 reviews
2 helpful votes
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May 19th, 2020

I am a Facebook user for about 7 years now. It changed features in order to adopt the current trend like dating, trading and more.

There is one thing I want to get rid off. Tons of people using the platform to wage some sort of political adversary among opposing parties. They usually put up "dummy" accounts and upload misleading facts and thoughts in order to gain support. Well, fortunately some it are suspended but not completely deleted. Some of those suspended came back to their wrongdoings after the suspension.

Date of experience: May 19, 2020

Thumbnail of user chassec
California
3 reviews
3 helpful votes
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April 5th, 2021

I was banned for writing an non insulting truthful, factual, scientifically accurate response which stated back to the poster what they had stated about me for three days.
Facebooks review process said it had been reviewed which obviously it had not and I was banned anyway.
From that point attempting to review the ban kept resulting in a failure with "please try again later"
I have since threatened Facebook with a lawsuit for breaching my right to free speech.

I bet I still don't hear from them. I have kept images of the posts as evidence and have also laid a complaint with the Better Business Bureau.

If Facebook can't or will not take the time to actually check these things and do it without bias then they should pay for their actions.

Tip for consumers:
Anyone who is contemplating using their garbage platform.

Products used:
It's facebook for goodness sake... DUH Social media.

Service
Value
Shipping
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Quality

Date of experience: April 5, 2021

Thumbnail of user makenaj
Tennessee
15 reviews
67 helpful votes
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November 23rd, 2022

I'm an employee of Facebook who is part of the reels play program. I have been posting reels and making some money, but Facebook has decided they won't pay me anymore. They claim I violated their community guidelines while I did not, and I also haven't infringed anyone's copyright. When I try to contact them, nobody answers the phone. Their communication skills are terrible and they have decided to stop paying me for no reason. I am falling into financial hardship, and Facebook refuses to give a damn. Now all the reels I post and all the views I get are for nothing. I am losing motivation to post reels knowing that I no longer get paid anything for it, and I didn't even do anything wrong. Yet they refuse to communicate with me to solve the problem.

Service
Value
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Quality

Date of experience: November 23, 2022

Thumbnail of user amandaw34
Netherlands
11 reviews
32 helpful votes
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May 16th, 2014

I used to love facebook but in the last year or so they have been going downhill a lot in my estimation. They seem to want to control everything we do and ignore what people want. I understand it's a business and they need to make money but there is a balance that they fail to achieve. Over the last 5 years I liked a number of pages but now, I never see any of their feeds. Same applies to many of my genuine friends whose feeds seem to have vanished. If I like a page, I want to see what they post but facebook decide what I see. Not happy. Now I find myself only checking in once or twice a week for a few minutes instead of 2 or 3 times a day. Facebook is killing what made them great and now I can happily live without it.

Date of experience: May 16, 2014

Thumbnail of user markh371
GB
1 review
6 helpful votes
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December 31st, 2017

The website is left-wing bias, Freedom of speech and expression is not allowed, Their ads are annoying, if you are business then don't bother investing in this company or use it to promote as your more likely lose business using this site. They have moronic monkeys playing judge and jury as admins. This should be closed down.

Date of experience: December 31, 2017

Thumbnail of user leem636
Australia
10 reviews
10 helpful votes
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December 26th, 2021

Please. Pay attention here. Mark Zuckerbeg is a criminal. He only wants to sell your private information to advertisers, amongst other shady companies. Facebook is terrible for privacy. Its also toxic, it encourages narcissism. I highly recommend avoiding ANYTHING facebook, if you value your privacy. Other than that, facebook is good for contacting people on messenger for free. In any country. Simply using wifi or 4g mobile data. Besides this feature, there is nothing good about facebook.

Tip for consumers:
Dont use facebook. More and more people are deleting their accounts, each day. And your account deletion "process" takes 30 days. ask yourself. why?. I can tell you. so they can archive all your surfing habits / facebook marketplace habits, and other personal information, and sell it to the highest bidder. The more people that discontinue facebook, the better. It will die out. also ask yourself why are they changing their name? Suckerberg is hiding. how many times has he been in court, AND lied?

Products used:
Facebook messenger, and the main site.

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2021

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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