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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

Rating

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user teocelee
Saudi Arabia
3 reviews
6 helpful votes
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November 5th, 2013

The website has offered us many opportunities to reach out and be connected to our long lost friends even our loved ones who has not been heard long years back. This website has allowed everyone to be connected to mobile phones in which I found it easier to communicate to my loved ones abroad at a minimal cost. Everyone has the chance to earn too by posting items for sale on the wall. The only disadvantage is we all have the freedom to post stuff in the walls of our friends with oppressive words which may not do good for such person, good if the account is protected with its privacy settings which everyone may not be knowledgeable about it. My suggestion to every account user: always set your privacy to the maximum level of protection.

Date of experience: November 5, 2013

Thumbnail of user sivan9
California
1 review
4 helpful votes
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March 30th, 2022

I can give 0 to "Facebook". It's one of the worst Social network.
They don't have any security feature, any body can easily access the account.
My Father lost his mobile and somebody operating his facebook account from that mobile.
He is 75 years old, he didn't remember his email, somebody helped him set up account long time back.
After he lost the phone, i was asking to cancel the Account, But Facebook support is worst. They don't listen.

Service
Value

Date of experience: March 30, 2022

Thumbnail of user yahool
Minnesota
3 reviews
7 helpful votes
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May 10th, 2020

Site updates make it harder to use, for example, can't post a new profile picture unless it is perfectly square. Otherwise, it gets auto-cropped like it's a passport photo. Too many ads. Too few friends: it decides about 20 of your friends to show in your news feed and everyone else just fades into oblivion. Oh and don't even get me started on censorship! It used to be cool, back when it was in the early days of being only for college students. Now it is laaaame

Date of experience: May 10, 2020

Thumbnail of user garyb17
Washington
27 reviews
165 helpful votes
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February 4th, 2011

If you continually adjust your security/privacy settings, it is great. We use it to share baby photos and videos, etc with out of the area family members. For this purpose, it works great. However, keeping up with the ever changing privacy settings is getting old. The worst part about facebook is the games. It seams thsat the majority of updates from people are events in some game they are playing. I don't care if somebody buys a chicken on farmville. I should be able to turn those updates off.

Date of experience: February 4, 2011

Thumbnail of user alanh366
Michigan
1 review
1 helpful vote
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July 17th, 2020

I'll preface this with stating that this is my experience with this pharmacy. Your experience may be very different. And remember all experiences are subjective. I've been a customer here for decades. While never purchasing any candles or clothing, the prescriptions are quick and participate with nearly all the big-hitter (BSBSM, etc). Their staff is absolutely charming from front cash register to pharmacy. I can't say enough about them!

Service
Value
Quality

Date of experience: July 16, 2020

Thumbnail of user alesh3
Illinois
5 reviews
4 helpful votes
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June 13th, 2014

The reason why i could careless about facebook is I hate the fact that its slowly turning into a dating porn site. I cant tell you how many times Iv reported pornography being posted and i get a response from facebook saying its not violating there terms and conditions and im like really and you guys let 13 year olds have facebook accounts and your letting porn be on your website. Disgusting! And facebook drama my favorite its like when smart human beings start using this site they turn dumb. The app sucks half the time i always had an issue with it being a little buggy and it foreclosing all the time. Its a great tool to get in touch with long lost friends and old classmates thats about it. Dont let your children go on facebook they might see some stuff on there newsfeed you dont want them seeing. And reporting is like a waist of time. But all in all its a ok site. Love the games. Used to be addicted to farmville lol!

Date of experience: June 13, 2014

Thumbnail of user sherryl399
Florida
4 reviews
4 helpful votes
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January 21st, 2022

Zuckerburg says he stands for free speech, BUT they watch me, a 60-year-old grandmother, and scrutinize me non stop. My friend from school and I were kidding around and he said something funny and innocent and I said "I'll drive up there and beat you lol" and got banned for 6 days for inciting violence. Once before my daughter said she hated turning 30 and I said "I'd kill to be 30 again" - another ban for violence. 'we were talking about bullies and I said I had one person at one time call me a fat pig and got banned for hate speech. Is anybody really reading stuff or do they have their idiot bots? You can't answer them either, not a damned thing you can do about any of these butt hurt $#*!, there's your word for you

Tip for consumers:
find another site

Service
Quality

Date of experience: January 21, 2022

Thumbnail of user michaelw2029
Canada
3 reviews
17 helpful votes
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March 16th, 2020

So i had my facebook business page running for about 5 years maybe even longer, its a pc repair shop, a family business. Now when i try to post onto pages for my neighborhood, it says that this link has been reported and can not be posted. Its for a local computer repair shop how did this not get allowed on facebook. Now i cant even do business on facebook for shop and getting hold of support to get help forget about it. Looking to switch to twitter because this is unbelievable, how can anyone run a business on facebook with all this BS.

Date of experience: March 16, 2020

Thumbnail of user susanc3843
New York
1 review
1 helpful vote
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February 1st, 2023

Non fiction Horrifically REAL. This Book is a Must Read. When Nightmare's Become Reality. A struggling widow and mother of three buys a dream home in the country. Having to Endure racism and then finding out the home was haunted, it was a miracle that she got out Alive. God Bless

Date of experience: January 31, 2023

Thumbnail of user aicmariag
Michigan
1 review
3 helpful votes
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May 12th, 2021

Facebook has inept people trolling and data mining, collecting on private individuals, shutting down speech. If you disagree with these punks they will target you and prevent you from posting an opinion. The article, meme, video, picture was accepted for posting by FB, but not for comment. If you do not agree or have a wiseacre comment that these snowballs don't like, you get thrown in fb jail without due process.

Value

Date of experience: May 12, 2021

Thumbnail of user ademolaa9
Nigeria
2 reviews
1 helpful vote
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March 26th, 2021

The first module focuses on how to build a great team, the second module on the environment you operate in and the third module discusses the importance of knowing your target market.

Each module has a number of learning resources, which include:

Theoretical breakdowns where concepts are introduced – relevant to the African context
Videos of leading business professionals, entrepreneurs and investors, sharing expert advice
Quizzes where you'll be challenged to apply what you have learnt
Useful downloadable templates and documents

Date of experience: March 26, 2021

Thumbnail of user candyl47
Florida
1 review
1 helpful vote
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November 16th, 2020

Just letting you know if you don't agree with everything Facebook stands for they will throw you off without any warning, rhyme and reason. To me Facebook is like socialism. The powers that be do what they want, when they want and don't care about anybody except their fact checkers and their opinions..

Date of experience: November 16, 2020

Thumbnail of user joshr4
Massachusetts
10 reviews
49 helpful votes
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June 14th, 2011

Why I am giving Facebook a "meh" review? Sure, it offers a world of social networking possibility, but at what cost? Everything you post on Facebook belongs to Facebook, and Mark Zuckerberg has made it clear that he doesn't believe in privacy. Facebook isn't a free service; we get it in exchange for giving up our personal information. Facebook is worth billions of dollars precisely because of this information. And every time they introduce a new feature, they automatically opt-in all their users. Facebook doesn't care about your privacy.

Date of experience: June 14, 2011

Thumbnail of user kevinh1821
Arizona
1 review
0 helpful votes
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February 16th, 2022

The title says it all. I had ordered the same part from another online parts store only to discover buried in their fine print that shipping was going to take approx. 3 weeks. But not ereplacementparts.com. I ordered same part and received it within 4 -5 days. I eventually received the other part and now have a spare.

Date of experience: February 16, 2022

Thumbnail of user tinaz103
Canada
1 review
1 helpful vote
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March 9th, 2023

On Facebook marketplace former client who had posted what the firm felt was an unjustified negative review. I received scathing reviews from people who have never been clients. She opened the doors to more unjustified attacks on me, giving me no recourse. I have a right to defend our reputations.

No one taking into account for the buyer on Facebook Marketplace. Buyers leave us the dishonest review which is really harsh! As I doubt Facebook Marketplace will remove it if I asked, and It's important that people can read my side of the story.The Buyers show up at library without setting up an appointment with me,without Scheduling actual time.I told her I am only available after 12:00PM,And she show up at 9:24 AM.And She just left me the 1 star review and refused to deleted it on Facebook marketplace.I have lost business as a result of the review, All she wants is to hurt my business reputation.Such terrible behaviors!And I can't leave the reviews of this buyer on Facebook Marketplace!

Tip for consumers:
On Facebook marketplace former client who had posted what the firm felt was an unjustified negative review. I received scathing reviews from people who have never been clients. She opened the doors to more unjustified attacks on me , giving me no recourse. I have a right to defend their reputations.

No one taking into account for the buyer on Facebook Marketplace . Buyers leave us the dishonest review which is really harsh! as I doubt Facebook Marketplace will remove it if I asked.

Service
Value
Quality

Date of experience: March 9, 2023

Thumbnail of user thes48
Sweden
3 reviews
16 helpful votes
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November 30th, 2017

Facebook used to be about being able to express yourself, but now it is about a white privileged Mark Zuckerberg censoring people's opinions online, which is the opposite of intellectualism. This is what happens when greedy corporation people want to damage the intelligence of people by controlling them and turning them into easily offended babies that can't stand up for themselves.

Date of experience: November 30, 2017

Thumbnail of user lyles62
Wisconsin
1 review
0 helpful votes
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November 19th, 2020

Simply put it's Appalling that people are not able to share the stories they want to share. I believe facebook should let the stories be played out. Enough with the see election results it has not been certified as of yet.

Date of experience: November 19, 2020

Thumbnail of user scotts1641
South Carolina
1 review
1 helpful vote
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September 17th, 2020

They have shown a bias through fact checking and blocking of conservative accounts and leave up stories promoting pedophiles and killing cop. They promote critical race theory calling all whites racist. Have been banned twice for jokes. FB is run by idiots and have found a true platform that I will soon be using.

Date of experience: September 17, 2020

Thumbnail of user cristinad77
Georgia
57 reviews
74 helpful votes
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July 21st, 2021

To be honest, Facebook is just 'blah'. It's just there. Nothing special, average features and nothing innovative about this platform. They are pretty extreme on negative comments. Too extreme if you ask me.

The Facebook market is full of scams. If you are looking to buy anything off Facebook, be very cautious. There are also a lot of fake profiles scamming people.

Trying to contact Facebook about issues or help with anything is 100% impossible. Their support documentation is mediocre at best. But hey!... at least we can keep in touch with people from high school. That's all Facebook is good for.

Tip for consumers:
If you're bored, log on Facebook and look at memes.

Service
Quality

Date of experience: July 20, 2021

Thumbnail of user nathanj19
GB
1 review
1 helpful vote
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September 17th, 2014

Been purchasing from this supplier for years now just recently set up this site and wanted her happy customers to spread the word for her best pharmaceutical grade uk steroids on the market romer labs uk steroids on Facebook

Tip for consumers:
Msg via contact info on Facebook page

Service
Value
Shipping
Quality

Date of experience: September 17, 2014

Thumbnail of user lisal1
GB
5 reviews
9 helpful votes
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August 24th, 2009

Facebook has revolutionised social networking on the internet. However, in making all the millions, they have completely ignored their customers. Getting to the "contact us" form is convoluted, and I have STILL not received ANY reply to 2 questions I asked 5 and 6 months (!) ago!

FAQ is great - but when there are problems, we need HUMAN support. And that does not include copy & paste replies from an outsourced call-center.

Date of experience: August 24, 2009

Thumbnail of user ismaelm11
Mauritius
2 reviews
21 helpful votes
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June 9th, 2019

Well it connects people but has to many advertisements of things i already know i want. The video option that pops out when i get back on feed is just anoying, can't focus on two thing at the same time.

Date of experience: June 9, 2019

Thumbnail of user craigc90
Oregon
4 reviews
53 helpful votes
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February 26th, 2018

I have been banned from facebook for my conservative views and my support for President Trump and his administration. My description of 'illegal aliens' was deemed hate speech while every description of our President by the liberal community, hollywood, and the liberal media is far worse. President Trump is working tirelessly to put America first and these liberals and their media are doing everything possible to derail his efforts. When I expressed my views on this on facebook I was banned from commenting for 30 days. Is there no media outlet that supports our President?

Tip for consumers:
Beware of your conservative views, free speech is not allowed on facebook.

Service
Value
Quality

Date of experience: February 25, 2018

Thumbnail of user lindam49
Illinois
6 reviews
10 helpful votes
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May 20th, 2012

Facebook is a money spinner and social connector.
I used to be on it, but not anymore.
I do not see the point of sharing my private life there.
The owners make billions of dollars from people like us.

I think it has made us - less social - in real life.

Date of experience: May 20, 2012

Thumbnail of user bion
GB
7 reviews
6 helpful votes
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July 9th, 2020

Amazing still too tiny to describe how great you are!

Super Amazing who surely open new Frontiers & Opportunities Worldwide.

Thanks

Just a thing... would or could you make easier to reach your customer support? I think even only via chat please... Sometimes is hard to reach you but you still Amazing!

Thanks 4 your hard work we love you!

Date of experience: July 9, 2020

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

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