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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
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Reviews (1,670)

Rating

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user mitap7
Illinois
1 review
3 helpful votes
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March 24th, 2022

I had a simple issue and facebook is taking forever to fix it it. I am not receiving text message on my registered mobile number and facebook not able to fix it. My profile is locked down and it was really a big pain recovering it back as I am not receiving text messages even though I have the registered mobile number. Same issue with instagram as well.
There is no customer service for help or assistance.
While I understand the security system, any technical issue has to be fixed first.
Better move to other social networks.

Service
Value
Shipping
Returns

Date of experience: March 24, 2022

Thumbnail of user nadiaw81
GB
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

From start to finish the service from this company was outstanding. They emailed me after my query on Bark within a couple of hours, we spoke and discussed the particulars of the transfer from airport. He understood our requirements and proposed an extremely reasonable cost. On the day our plane was delayed and the company was flexible as they were used to such things. Very friendly and kind. Extremely happy with the journey. Definitely recommend.

Service
Value

Date of experience: April 13, 2021

Thumbnail of user mdchemist034968
Pakistan
1 review
0 helpful votes
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February 29th, 2024

It help millions of people to control over their social financial issues. And very helpful to make money and it brings sincerety of work and manners to manage the programmes and meeting... Great

Date of experience: February 29, 2024

Thumbnail of user patrickk356
Kenya
1 review
0 helpful votes
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December 25th, 2020

Facebook has the best features for social networking. Subscribers are able to interact, market their products, and easily communicate. Facebook messager helps in individual communications thus increasing privacy

Date of experience: December 24, 2020

Thumbnail of user stevec85
GB
2 reviews
2 helpful votes
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September 4th, 2014

Don't bother, its quicker and cheaper to buy all the bits separate and do it yourself! I ordered my T4 ply lining kit 4 weeks ago! Ive received/heard nothing from this "company", not even an apology or explanation as to what is going on! Ive now had to file a claim through paypal to get my money back. Disgraceful.

Date of experience: September 4, 2014

Thumbnail of user kayk10
New York
2 reviews
4 helpful votes
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December 26th, 2013

Worst customer service... cannot find any way what so ever to contact anyone. They request I send them a copy of my DL and marriage license for name change. I've waited 5 months now.

Terrible terrible social network

Date of experience: December 26, 2013

Thumbnail of user nataliem85
Illinois
2 reviews
6 helpful votes
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September 12th, 2017

Great way to reconnect with friends and family! But beware that drama can happen really quickly! Unfortunately some people don't have any thing better to do other than destroy your happiness behind a computer screen.

Date of experience: September 12, 2017

Thumbnail of user rubenq1
Malta
14 reviews
88 helpful votes
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August 12th, 2015

FB is a great networking site but there are many fake accounts, nudity and other graphic images and even spam. Facebook itself is good, it's just the users who can make it not suitable for some viewers.

Date of experience: August 12, 2015

Thumbnail of user coryh124
Canada
4 reviews
5 helpful votes
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May 22nd, 2021

Why in the world does Facebook keep allowing so many scammers to post ads on their site? I've been suckered twice now (with much embarrassment) by Chinese scammers who are either selling counterfeit merch ($1 silver coins in my case) or not shipping the item at all (a 3d printer).

In one case I was refunded rather quickly by my credit card company but in the other I had to fight with Paypal tooth and nail to receive the refund. They even made me visit a local coin shop and obtain a letter of "NON-authenticity". Amazing that Facebook allows their already poor reputation to be further damaged by these crooks. Advice: Don't buy anything from ads you see on Facebook!

Tip for consumers:
Don't buy from Facebook!

Products used:
none. (all fake)

Service
Value
Shipping
Returns
Quality

Date of experience: May 22, 2021

Thumbnail of user qamara5
Pakistan
6 reviews
19 helpful votes
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September 26th, 2021

I had been a regular user of Facebook, but due to the non authenticity of information coming from everywhere, I switched Facebook. There is a lot of advertisement on Facebook, which always irritates me. There is no mechanism to publish some verified information on this platform. Although, Facebook is a social media platform, but it is also being used for business purposes, so fake, hateful, and political publishing should be avoided to make this platform professionally sound.

Service
Value
Quality

Date of experience: September 26, 2021

Thumbnail of user shalinin2
India
2 reviews
0 helpful votes
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March 20th, 2017

I have a wonderful experience with them. They are capable rather efficient enough to provide premium quality web design and development services and solutions as per the business requirement. Very good job guys!

Date of experience: March 20, 2017

Thumbnail of user robertm1004
New York
16 reviews
101 helpful votes
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May 9th, 2020

Facebook is almost impossible not to have profile even if little used. Many folks use it to keep in touch with other people especially family and friends and what pops up on your scroll. Although much criticism comes FBs way it does have useful information, reminders (birthdays), interesting tidbits.
Don't you wish politics were not allowed?
FB getting better at keeping truthful information available and weeding out bogus data and threats.

Will it be around or replaced in 5-10 years?

Date of experience: May 9, 2020

Thumbnail of user jonathanm515
GB
16 reviews
116 helpful votes
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March 10th, 2020

Besides been OK when I really want to contact someone for something urgent Facebook is the place where everyone exposes their personal life. Apart from my mum and grandparents all my other family members including my Dad are on there every single day posting about what they're doing right now. What annoys me more about the site is that I made one post about DJs I like and straight away my uncle complained about how private it was. My cousin however has put his home address down which with me in my opinion is worse. Then some relatives don't even friend accept me.

Date of experience: March 10, 2020

Thumbnail of user frankr537
Canada
1 review
19 helpful votes
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December 2nd, 2020

Since when can a media platform censor posts that are opinions, and are based on testing they have done, or recognize. Real tests, objective tests. Fact checked and removed, in favour of obvious one sided agendas... thats pathetic, self righteous, and for the founder to deny access to information regarding colluding with other big media like twitter. He obviously has lots to hide...

Date of experience: December 2, 2020

Thumbnail of user anaisn
New York
10 reviews
35 helpful votes
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August 31st, 2011

It's addictive... I only wish they would stop with all the privacy issues. It makes me want to just close down my page forever and not have to worry about it anymore... I really think it's great though that old friends who have lost touch can find each other through facebook.

Date of experience: August 31, 2011

Thumbnail of user benjaminy8
Kenya
1 review
3 helpful votes
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July 11th, 2018

I have been in Facebook for over a decade, enjoying all the features and experiences that it could offer, with friends, family, and even strangers. Now it's time to move on, as I've grown into a different person with responsibilities.

Date of experience: July 10, 2018

Thumbnail of user jamesl3470
Kentucky
1 review
10 helpful votes
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August 11th, 2022

Rigid rules, unable to talk to a human being, illogical and confusing help. Facebook is worthless. Here's a tip Zuck: People can't reason with or effectively initiate productive conversations with algorithms. A local news station posted a story about two people who molested a child and ended up damaging the genitals of the child. Police captured the perpetrators and I replied "Hope they are executed" and I was banned. I didn't call for vigilante justice, nor did I incite others to commit violence. Execution is defined by Oxford as "a legal process in which a death sentence is carried out" Absolutely asinine!

Service
Value
Quality

Date of experience: August 11, 2022

Thumbnail of user samantham1109
South Dakota
1 review
10 helpful votes
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January 24th, 2022

Absolutely hands down the worst customer support of any company I've ever dealt with! I've been trying since September to get back into my account which I was somehow locked out of when I got a new phone. I've submitted help requests with my photo ID more times then I can count! Never have I received a message or call back! They will not help me. I've called the 1800 number and left messages on every option. Heard nothing back. Seriously a horrible business when you can't even help your subscribers. Terribly disappointed in Facebook!

Tip for consumers:
Don’t use 2 factor and don’t waste your time trying to get into your OWN account! Their customer support is worthless if they even have customer support!

Products used:
Regular account

Service
Quality

Date of experience: January 24, 2022

Thumbnail of user gb201
Texas
1 review
2 helpful votes
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November 15th, 2020

Facebook is riddled with censorship. If comments or shares don't fit big tech's leftist narrative you are censored. They even censor the President of the United States and his press secretary. People will remember. SO many are turning to Freedom Lake and Parler for a face book replacement and Parler.

Date of experience: November 15, 2020

Thumbnail of user ericas140
Senegal
1 review
4 helpful votes
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September 13th, 2019

This has been happening since August. My account keeps being restricted for no good reason... even after trying to post a simple status. I wait for the limit to be removed, and as soon as I try to post one thing, it gets limited again. I can't even "like" things in the news feed. I have groups I manage and need access to my account. I already made sure my account follows all community standards. I've checked my devices for malware and contacted Facebook About 100 times with no personal or helpful response. Have learned the hard way they have zero available customer service, only automated robot like responses from the unhelpful "help center."

Date of experience: September 13, 2019

Thumbnail of user dennisw70
New Zealand
16 reviews
121 helpful votes
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October 4th, 2018

Facebook is utterly hopeless when it comes to reporting. There have been lots of accounts posting videos with explicit nudity and yet fb claims it doesn't violate the community standards. What a joke! Also, what's with all the irrelevant ads on fb and page suggestions? It's so annoying. The last main bad point is that 'friends' can see your comments which is absolutely irritating. Facebook needs to seriously improve.

Service
Value
Quality

Date of experience: October 4, 2018

Thumbnail of user kennw
Pennsylvania
5 reviews
16 helpful votes
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January 7th, 2014

As big as it is, it's tough to please everyone so it'll likely never be perfect for all. That said, facebook is one of the main ways I stay in contact with family and friends these days. It makes staying in touch and sharing life-news much easier. Plus, I love to share a funny here there -- or more.;-)

Date of experience: January 7, 2014

Thumbnail of user jr125
Minnesota
8 reviews
108 helpful votes
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May 28th, 2016

I never really seen the purpose of social sites to start. They are a waste of money, and draws scammers, stalkers, hackers, and thieves. It's just as easy to write down information on calendars so you don't forget, there are also programs on your computer that reminds you of important events. If I was an employer I would steer clear of those that use Facebook. Employers are always complaining about employees playing with their phones, yet they continue to hire people off of Facebook. It's easy to do a search on the workforce sites. Lazy hiring practices, and lazy employers as well. Myself, I'm not going to work for a bunch of lazy, unprofessional people. Considered disabled by law, and you can pay for me because of bad business practices. Lol

I checked it out, not what I would call beneficial in any way.
Enough said!

Tip for consumers:
Bottom feeders in life. Kind of like Jeremy, lazy and wants everything handed to him on a golden platter.

Quality

Date of experience: May 28, 2016

Thumbnail of user carolynr243
Australia
4 reviews
3 helpful votes
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April 6th, 2021

I have lost money a few times. The companies that sell on FB have been proven to be scam companies on numerous occasions. Paypal said they were given a tracking number, therefore, no refund for me! I still haven't received my order and definitely no refund. Facebook can be fun if you don't take it seriously or trust your life savings to them... just don't buy anything from their advertisers

Tip for consumers:
Look up the item you want to buy and get it through other avenues.

Service
Quality

Date of experience: April 6, 2021

Thumbnail of user annes57
Illinois
11 reviews
9 helpful votes
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August 14th, 2016

First of all, Ron answered the phone when I called. Yes, that's a surprise attribute because I called or emailed 3 other electricians and no one responded. Ron came out and did a very reasonable estimate. We set up an appointment for him to return and do the work. He was professional, intelligent, well spoken, friendly, efficient, organized, neat, clean - there was no mess left behind.

Date of experience: August 13, 2016

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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