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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Poor overall experience with a supposedly social media goat!”

Linda M.
12/17/24

My experience with Facebook has become increasingly difficult and frustrating to say the least! Originally posted some high ticketed profile/name brand clothing names on MarketPlace, were denied because somehow not allowed?, explanation extremely poor, I then closed my account. Recently tried Re-opening account because of MarketPlace, received request from DuckDuckGo engine search provider requesting MY location outside of using their app.-Not okay with me-They overstepped requesting my location which I originally provided to them! I Do Not Feel Safe With Any App Requesting My Location, My Right! Recently attempted to re-open, was then denied. They want full control of all ALL your personal information, This is a Red Flag and Not Safe!

Date of experience: 12/17/24
See critical reviews

Reviews (1,670)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user aprilh1
New York
1 review
4 helpful votes
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November 6th, 2010

My experiebnce on Facebook was unconstitutional in my opinion. I was conversing on facebook a few times with a person. They asked me to be their friend, by a mutual friend. The next few contacts were from a former girlfriend making violent threats, and intimidation. After a few words of name calling this girl threatened to have me finished with access to facebook, and who knows whatever else. I was advised a report was made against me and to delete the person who had asked me to be their friend. Three times I asked what I had been accused of, which I was given no answer. I was restricted. I don't think it is constitutional to hear an accusation and accept it is true based on a one side story. I was threatened physically which also was not addressed. Then they changed their profile name on facebook. But I recieved the same e-mail on my e-mail account. But it is the same person. I was by the highest court of Facebook there constituted guilty of what and restricted because of... I don't know... I guess anything goes there, I read even personal information.

Date of experience: November 6, 2010

Thumbnail of user debrad744
Pennsylvania
1 review
0 helpful votes
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October 5th, 2021

I was on facebook for years and quit 2 months ago. I had two accounts, one for animal rescue and a personal account. Facebook disabled my animal rescue account not saying why but it was apparently because, they said I wasn't using my real name. I even uploaded my drivers license to appeal, which they say you can do. But they would not even let me appeal. I frankly was so pissed off, I deleted my other account also.
Facebook has double standards! 90% of the over 2K people on my friends list were not using their real names for a fact. But facebook chooses who to delete or disable according to their bias. They even left my page up and visable for OVER a month and may even still be there, I haven't checked in awhile. Which should be illegal!

They allow accounts that are illegal, abusive, and all sorts, but they harass others that do nothing at all.
I'm very much at peace after leaving facebook now, and deleted my instagram too.
No platform should have that much power and they have been sued before.
They are just plain trash and I'll never go back.

Date of experience: October 5, 2021

Thumbnail of user bernardag4
Virginia
1 review
1 helpful vote
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August 27th, 2021

Not up to no good company. Very recist and discriminators making this very ghard to sign up for some individuals of their choice, but oh well some many people can leave without it

Date of experience: August 27, 2021

Thumbnail of user colinc3
Minnesota
7 reviews
14 helpful votes
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September 22nd, 2010

Lack of custom user HTML makes Facebook THE BEST. That is where Myspace failed. Facebook evolution has turned more into marketing material, but it's still the best social networking site out there.

Date of experience: September 22, 2010

Thumbnail of user ashleea2
Indiana
3 reviews
11 helpful votes
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January 21st, 2019

I took my step-daughter to get pedicures done at this location since we were in the area and it had good reviews. I was very disappointed. I asked how much it was they said $30 each. While we were sitting in the chairs, they brought over a plastic box that said "pedicure in the box" I asked if that was what they were using, and they said yes, it's the new way to do it. They didn't clip my nails (they weren't that long, but it could of used a trim) didn't clean around the nail area, didn't trim my step daughters nails back enough. They didn't clip the end of the nails at the corners to avoid ingrown nails. I already had the polish removed from our toes. They took nail removal and "took the nail polish off", no massage, they put lotion on our legs, painted out nails and then took us to the dryer table. They told me it was $74, and i asked them why it's $14 more. They said it was because we got a special manicure (the plastic pedicure in a box). They never told me that! I had to clip our nails when we got home and of course it chipped the polish. I will drive the hour to go back to my home town to get our nails done.

Date of experience: January 21, 2019

Thumbnail of user abirocka
India
1 review
0 helpful votes
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May 28th, 2017

Learning good business with this website
Through good wed site thanks for that

SiteJabber helps consumers find trustworthy online businesses and avoid scams

Thanks

Date of experience: May 28, 2017

Thumbnail of user matthewh1331
Canada
1 review
0 helpful votes
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August 25th, 2021

I have been dealing with trying to get an old compromised account with my personal information, where I live, and about my family and friends and nothing has been done, and face book refuses to help, an employee of Facebook by the name NIKKI(chat has been saved), tried to help but then ghosted me after her "suggestions" did not solve the problem, and nor did anyone with security contact me. My personal information has been leaked and has been causing my life to fall apart because of this. I lost employment opportunities because of the account amount other interruptions in my personal life. And for over a year I've been sending the same reports and such with no help. I'd very much appreciate it if someone over at Facebook would KINDLY take the time out of their very busy schedules to fix this problem before fraudulent behaviour arises from that account. And these are the only responses I get. Why would someone pretending to be me have any say in this?, MY PERSONAL INFORMATION IS LEAKED!(it's been over a year of doing this I do not feel safe using face book knowing they cannot solve a simple issue like this)
-Matthew hill

Tip for consumers:
Don’t use this app if you have anyone that wants to mess with your life. My life has been messed with severely and no one will help me.

Products used:
The whole site, has only done me more harm then good now.

Service

Date of experience: August 25, 2021

Thumbnail of user robertk2562
Ohio
1 review
5 helpful votes
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January 23rd, 2022

Facebook cant live by there own COMMUNITY STANDARDS, the nasty porno that they let Indonesia people post and never do anything to them, BUT...let an AMERICAN WHITE PERSON POST ONE THING THATS NOT EVEN CLOSE TO WHAT A THIRD WORLD PERSON POSTS AND THEY LOCK UP YOUR ACCOUNT! Then facebook will stock you even on message, they will play many games!
FACEBOOK IS TAKING AWAY OUR FREEDOM AND OUR FREEDOM OF SPEECH! I JOINED TWITTER AND IT IS 1000 TIMES BETTER THAN FACEBOOK!
The pic below is what facebook said violated there rules and locked up my account, they also said this is nudity, let me show you some nudity they will not take down and said it does not violate there standards, then you tell me!
I tried sending that one pic to a friend with message and they took it down, now those pics are nudity / porno! On public groups that any kid can find and see, so you tell me! Facebook is so full of $#*! and lies, and dont tell the truth they will take that down and lock up your account, facebook lives for lies! If i could give them a minus star i would! There not worthy of one star!

Quality

Date of experience: January 23, 2022

Thumbnail of user mn312
Kentucky
1 review
0 helpful votes
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November 17th, 2020

Too much censorship. Who elected Mark Zuckerburg to be the factchecker God? This is starting to resemble Nazi Germany. Scary. I moved over to MeWe - so much better.

Date of experience: November 17, 2020

Thumbnail of user mattj293
GB
7 reviews
21 helpful votes
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March 12th, 2023

I have so many comments that disapeare... `filtered out` i presume. I DONT WANT ANYTHIGN FILTERED OUT I WANT TO SEE ALL COMMENTS. This is the most ridiculous thing ever.

Service
Value
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Returns
Quality

Date of experience: March 12, 2023

Thumbnail of user faizaz3
Pakistan
1 review
0 helpful votes
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January 9th, 2021

Absolutely right site good project very helpful keep it up so much impressive site i enjoyed this app

Date of experience: January 8, 2021

Thumbnail of user blakef38
Nevada
1 review
3 helpful votes
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January 24th, 2020

Everybody hacks into my account and bullies me all day make fun of me Everybody bullies me every dayAnd they take down my account every day I don't violate guidelines

Tip for consumers:
Bullying me And hacked into my accountHacks into my account in to

Products used:
Bullying me everyone judge me

Service
Value
Shipping
Returns
Quality

Date of experience: January 24, 2020

Thumbnail of user sandrah1048
Maryland
3 reviews
0 helpful votes
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November 2nd, 2020

I had Sears out on Oct 2nd for repair. They said ordering part and ording a second part in case i may need it also but think is just panel. Will be back on Oct 23. Got one part the electrical panel only. Called as had someone here as i work. They said not on schedule as second part not in and just because repair man says that does not mean you are scheduled as you have to call in. You wait forever to get through when ever you call i was always on line for over half an hour. Told to call Sears Warranty service as they should be able to help me as it has been over 20 days. Another call and long hold time as they cannot transfer you from appointment center. They said will have someone out today on Nov 2nd between 10 and 2. When no one called me by 11 i called to see about the repair man. They said i was not on schedule to have repairman as showing one part not in. Now it has a month. Called Warranty again said we will have someone out Friday. Same as before you say i am not off Friday and they keep saying i have Friday. By saying you have Friday again and again does not change the fact i was off today they were to come today. I said i need someone today. They said have anothe contractor out today. When they called me said they cannot come out today. I had this same long time issue with my washer. I do not or will not recommend them to anyone. They are so hard to reach and unreliable. Any other repair service must be better.

Date of experience: November 2, 2020

Thumbnail of user genoeffae
New York
1 review
0 helpful votes
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February 4th, 2022

Finally we may see the fall of a social media company that suppresses free speech and has become an arm of the liberal Democratic party.

Date of experience: February 4, 2022

Thumbnail of user donnaj31
New Jersey
1 review
4 helpful votes
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November 27th, 2019

Facebook is a hot mess Between people being disrespectful and stopping by for just a minute they might as well not stop at all.The video stops midway and then Facebook starts muting the video in other countries.
D j's do not earn a dime to go live. What is worse is that they the Djs refuse the stand up for their own industry our job is to give people the music new old current back in the day and really people on Facebook show very little respect for that or appreciation now there homies they show appreciation for or the super bigger D j's they show appreciation for. That's cool but the whole problem needs to be corrected on Facebook or they should shut it down for good and give the people listening a break and the DJs F the dumb sh##
If they were running ads next to the DJ playing live they would be making money and not bother Djs Who are promoting all the artists that make this music everybody should be pissed off and speaking up and sending Facebook emails against there stupid policies. Enough Duh! When they figure out how to make some money finally maybe they will leave Djs alone they need to fix this and right away and make everybody happy.
I'm gonna post this article to side jabber Every time someone reads this Regarding Facebook live they're gonna get notice how what they are doing harm TO the DJS Artists AND Real music lovers. MOST of the people here are not real music lovers facts! They are too busy posting pictures of their kids their vacations Food and sex or lack of holla

Date of experience: November 27, 2019

Thumbnail of user heidic110
Massachusetts
12 reviews
71 helpful votes
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August 10th, 2021

Was on a Facebook thread and posted just two comments. The next day when I went back to see if their were any responses there was one by a gentleman who had called me a name or two inside this paragraph that he wrote. Now having been on Facebook for quite a few years myself now I'm used to the name-calling as depending where you are on these threads you need to be wearing tough skin so I was like whatever. But I decided to report it anyways to Facebook as bullying and then I went back to hide the comment as I thought that it really was inappropriate the more that I thought about it. But what happened next was that the bullying comment was still there so I proceeded to hide it again only to notice that all of the "Like Reply and More" options under the comment itself were gone so I couldn't click on the "More" option to even select to hide or for report and/or support. Notice too that whenever you're reported as a user it gets done in an instant manner versus when users report someone or something it can take awhile? So in the end, my account gets restricted for 3 days while the Facebook employee gets to leave his inappropriate bullying words up. For a big company, Facebook sure loves to play games and makes its users look like the bad guys when they're the ones showing their true colors... FREAKING UNBELIEVABLE

Date of experience: August 10, 2021

Thumbnail of user omarj1
Gambia
1 review
0 helpful votes
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August 15th, 2012

Wel i like to come and join this wetsite to make friendship and see if this site can compare with other cus i like to be in the best site thank you all

Date of experience: August 15, 2012

Thumbnail of user colleenl186
Missouri
1 review
0 helpful votes
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October 9th, 2021

Your company made my ordr right but my order was delivered 6 days late becasue the shipping company was "busy" no phone calls or communication from them, i had to track down my order. Promises were made 2 days and they said GUARNTEED my order would be delivered Monday and then Tuesday, instead had I not made 8 phone calls Im not sure they would have ever delivered it, The first call I made they didn't even kinow where my package was. Initially I was told my package had been delivered, nope sure was not then they couldnt find it. Unorganized and not ok when I needed the items on Friday and didnt get them until the next Wednesday. You NEED to hold your delivery companies responsible.

Service
Value
Shipping
Quality

Date of experience: October 7, 2021

Thumbnail of user timcw
Bangladesh
2 reviews
3 helpful votes
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October 10th, 2014

I loved the app before this last update. I can't do hardly anything on it anymore! I cant even post stickers on the messaging! And now i uninstalled it hoping to help it, and it won't reinstall!

Tip for consumers:
Facebook is important

Service
Quality

Date of experience: October 10, 2014

Thumbnail of user ugams
India
1 review
0 helpful votes
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August 8th, 2023

*******911 please help ugam singh,please reopen my facebook please unblock my mesenger my other acount *******280 ugam singh,request review send

Date of experience: August 7, 2023

Thumbnail of user aminaf4
Pakistan
5 reviews
2 helpful votes
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July 19th, 2019

You can use this website in your wasteage time. You can use this when yoh free. You can work in this app... you can grow your business using this site... this site is very helpful for business

Date of experience: July 19, 2019

Thumbnail of user wadej65
Washington
3 reviews
0 helpful votes
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February 18th, 2023

I actually have a several been ordering from RoseWe for a little while now and I love you there clothes line, I have another order on it's way now

Date of experience: February 16, 2023

Thumbnail of user mudassarh
Pakistan
4 reviews
0 helpful votes
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September 3rd, 2019

It is an useful platform and i recommend for you join this you'll be enjoy. Refer this site to your friends and family members

Date of experience: September 3, 2019

Thumbnail of user terrym325
New York
1 review
2 helpful votes
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August 25th, 2022

They don't even attempt to hide the fact that they HATE straight white men... Being white goes against their black and gay "community standards"..

Service
Value
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Returns
Quality

Date of experience: August 25, 2022

Thumbnail of user chrish2
South Carolina
7 reviews
29 helpful votes
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July 21st, 2009

Like the comunication options more so than myspace. Love zooloo much better. Facebook's popularity calls for an account here but not that bad of a site.

Date of experience: July 21, 2009

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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