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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Poor overall experience with a supposedly social media goat!”

Linda M.
12/17/24

My experience with Facebook has become increasingly difficult and frustrating to say the least! Originally posted some high ticketed profile/name brand clothing names on MarketPlace, were denied because somehow not allowed?, explanation extremely poor, I then closed my account. Recently tried Re-opening account because of MarketPlace, received request from DuckDuckGo engine search provider requesting MY location outside of using their app.-Not okay with me-They overstepped requesting my location which I originally provided to them! I Do Not Feel Safe With Any App Requesting My Location, My Right! Recently attempted to re-open, was then denied. They want full control of all ALL your personal information, This is a Red Flag and Not Safe!

Date of experience: 12/17/24
See critical reviews

Reviews (1,670)

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Timeframe

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user garyw1614
Nebraska
1 review
0 helpful votes
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March 30th, 2023

UnAmerican censorship.
Zuckerberg is garbage...
The rich van literally change laws this needs to stop.

Service
Value
Quality

Date of experience: March 30, 2023

Thumbnail of user danielp32
North Carolina
6 reviews
7 helpful votes
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April 28th, 2013

I used to like facebook a lot but now its getting very myspace. The layouts are changing, they are just making it more complicated.

Date of experience: April 28, 2013

Thumbnail of user matthewk1134
India
1 review
0 helpful votes
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October 1st, 2022

Look at Facebook Insights to get a good idea of the type of updates that are very successful and give your audience similar content.

Date of experience: September 30, 2022

Thumbnail of user samanthaj15
Serbia
11 reviews
7 helpful votes
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August 29th, 2014

The site gives you way to connect with your friends and other fascinating people. Everyone can get in-the-moment updates on the things that interest.

Date of experience: August 29, 2014

Thumbnail of user jamiem139
California
66 reviews
78 helpful votes
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October 30th, 2017

The site is really crammed, crowded and a little tacky. Hard to navigate. Could use some work and more profile options. But it's okay..

Date of experience: October 29, 2017

Thumbnail of user billw67
Germany
18 reviews
127 helpful votes
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February 3rd, 2015

Who in the world does not know and/or use Facebook? It is part of our every day life and it looks like this won't change anytime soon.

Tip for consumers:
Privacy is important! Be careful and think twice before you post, share and like...

Date of experience: February 3, 2015

Thumbnail of user rons747
Illinois
3 reviews
8 helpful votes
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May 29th, 2020

It is the first social media but still good. Although I hate the fact that they put so many ads in your FaceBook feed

Date of experience: May 29, 2020

Thumbnail of user saviel
Malaysia
1 review
0 helpful votes
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January 22nd, 2018

Fast delivery, very pleased with the table and chairs which for the price were far better then expected. Sale girl is patient too. Thank you.

Date of experience: January 22, 2018

Thumbnail of user petuniat
California
2 reviews
9 helpful votes
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February 19th, 2016

My experience with bare have been great so far and everything is professional and reasonable but do hope that I will get paid this month.

Date of experience: February 19, 2016

Thumbnail of user mikeb1676
New Jersey
23 reviews
40 helpful votes
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October 16th, 2020

Like YouTube and Twitter this site has no respect for free speech or privacy.
Lots of other forums to choose from.
This one offers very little.

Date of experience: October 16, 2020

Thumbnail of user baileyp16
Alabama
10 reviews
11 helpful votes
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October 8th, 2014

I have been using this since for 5+ years to keep in touch with people... It's amazing how easy it is to connect

Service
Value
Shipping
Returns
Quality

Date of experience: October 8, 2014

Thumbnail of user rt26
GB
7 reviews
15 helpful votes
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July 12th, 2022

Why is there no customer service in facebook and instagram?
I understand that they don't care.
But at least they should pretend it.

Service
Value
Shipping
Returns
Quality

Date of experience: July 12, 2022

Thumbnail of user janetc15
New York
106 reviews
430 helpful votes
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September 6th, 2016

I keep my Facebook account only for marketing and for potential clients. Other than that, this website breeds nothing but annoyance. In fact, Facebook is like the Tumblr of adults where everyone wants to have a say in social and political issues, but can't express it in a nicer way. When used inappropriately, this website just touches the highest point of bullying, harassment and humiliation.

On top of that, Facebook wants access to everything of yours, so if you're a private person, you should probably post less about yourself. They read your private messages, look at your sent photographs, and uses your account to access other websites' social plug-ins in order to target advertisements to you. Is it creepy enough that products I don't ever mention to anyone or anything on Facebook somehow pops up after I use it in real life? Are they using global surveillance on me or something?

Don't even get me started with their iPhone apps. Every week is an unnecessary update that makes the product worse and worse. Facebook also doesn't have a sense of privacy. They notify all my friends publicly about events on I'm interested and what I post into other public group, and they also destroyed the algorithm for the news feed so now I get almost no views of my photography. The Trending panel is also an annoying feature that I despise. I honestly don't care if a celebrity decided to get naked for a magazine or a video went viral because it was so "cute".

Lastly, like another reviewer said, Facebook all of the sudden seems to reject their own policies on pornography. I've reported many porn images and a lot of explicit sexually related content and none of them ever get deleted. They would just tell me "oh, sorry, we looked at this and decided it didn't match what reported, thanks for letting us know anyway". They ignore their own rules about violations.

Date of experience: September 5, 2016

Thumbnail of user derekw31
Canada
2 reviews
2 helpful votes
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September 23rd, 2016

It's good and reliable, some sellers need to leave, but customer service is perfect, and will help with any problems you may occur.

Date of experience: September 22, 2016

Thumbnail of user sweeta
Canada
2 reviews
1 helpful vote
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September 5th, 2011

Too many changes. I do enjoy the because we can keep up with what is going on with our friends and family.

Date of experience: September 5, 2011

Thumbnail of user ianm18
Illinois
12 reviews
13 helpful votes
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December 7th, 2011

Great way to communicate with friends but it is also annoying due to the fact that you always have updates coming in.

Date of experience: December 7, 2011

Thumbnail of user almufeedp
India
2 reviews
2 helpful votes
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July 3rd, 2020

Facebook is the world's largest social media network with a number of features to help business owners. Thankyou Facebook for this website.

Date of experience: July 2, 2020

Thumbnail of user jackieg249
California
2 reviews
0 helpful votes
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April 8th, 2021

I've been using the product for about 3 weeks and loving it! Noticing a difference in my arms more than my legs.

Date of experience: April 7, 2021

Thumbnail of user princetonm
Kenya
1 review
2 helpful votes
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July 20th, 2018

FB is getting to be for a much younger generation and the older folk like myself find it non-useful for our purposes.

Date of experience: July 20, 2018

Thumbnail of user kimb488
GB
3 reviews
23 helpful votes
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October 18th, 2018

Stop spying on me. Its a shame we all feel forced to used it. Why doesn't some invent a different social media?

Date of experience: October 18, 2018

Thumbnail of user jessicar100
Nebraska
6 reviews
20 helpful votes
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August 1st, 2016

I had't had any problems for years on facebook and one day they just up and locked me out and never told me why just some crap about me not using my real name.And I have tried to contact them over and over for 5 months so I could explain I'm using my native american name instead and anyone I want to know my facebook page knows my name so what's the issue.And I tried proving my name and they keep saying my state ID is not showing what they need and I fallowed every step by step to the tee and they keep saying they can't reopen my page.And I gave them what they asked for I even tried one other way they said that would work and the same thing again. I also called all the numbers I could find that says they connect you to their help center I either never got anyone that never picked up and another time a machine said I'm sorry we are no longer taking calls at this help number because of over flow of angry calls hmmm G I wonder why.And another number that said official facebook help center number I called it said I'm sorry this number has been disconnected WTF Facebook.And there was also a news story about a native american taking facebook to court over the fact that they wouldn't allow them to use their native name on their account that's just $#*!ed up. They've lost my business because I've lost some important information I had saved on my page in my messages.So either get it together facebook or end up like myspace not used and is old news or just quit if you can't run a good product for everyone I know I'm only one of many people not happy facebook not happy at all.

Date of experience: August 1, 2016

Thumbnail of user candicep3
Washington
3 reviews
13 helpful votes
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August 8th, 2011

I've met so many other moms I can share my experiences with and get advice from. Very inspirational and close-knit group!

Date of experience: August 8, 2011

Thumbnail of user jeng112
Oregon
1 review
9 helpful votes
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November 13th, 2020

Avoid using this social media! Anti-American garbage not worth your time! Constant political biases pushed down your throat with every post!

Date of experience: November 13, 2020

Thumbnail of user richards52
New York
6 reviews
8 helpful votes
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November 22nd, 2012

Love the site but has been hacked a couple of times and lost my sites i published and they did nothing

Date of experience: November 22, 2012

Thumbnail of user blueberrys
China
2 reviews
0 helpful votes
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May 5th, 2017

There are many interesting people can be friends through it, which makes me very happy and energetic! I like it, thanks

Date of experience: May 4, 2017

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

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