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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Poor overall experience with a supposedly social media goat!”

Linda M.
12/17/24

My experience with Facebook has become increasingly difficult and frustrating to say the least! Originally posted some high ticketed profile/name brand clothing names on MarketPlace, were denied because somehow not allowed?, explanation extremely poor, I then closed my account. Recently tried Re-opening account because of MarketPlace, received request from DuckDuckGo engine search provider requesting MY location outside of using their app.-Not okay with me-They overstepped requesting my location which I originally provided to them! I Do Not Feel Safe With Any App Requesting My Location, My Right! Recently attempted to re-open, was then denied. They want full control of all ALL your personal information, This is a Red Flag and Not Safe!

Date of experience: 12/17/24
See critical reviews

Reviews (1,670)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user joane17
Texas
2 reviews
1 helpful vote
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May 28th, 2016

I tried to log into my facebook account for the past week and they have up some fake message blatantly saying my computer is infected and that I'm required to download some unknown antivirus program and scan my computer with it in order to regain access to my account. This sounded shady to me and I didn't trust it one bit, and don't trust downloading anything to my computer on a whim like this anyways. So I did a thorough scan on my computer with my own antivirus and it came back clean just like I suspected. Furthermore, I googled about this and found that a lot of facebook members have (and are still) being shown this same bogus message and having their facebook accounts held hostage! I also read stories where people downloaded this facebook antivirus and then were hit with sales messages left & right to buy this shady antivirus. This a flat-out scheme and I hope some authorities crack down on Facebook hard for trying to drive fear into the public by putting up blatant message (not even suggesting) but flatout telling people that they're computer is infected and that the only way to regain access to their account is to download their antivirus!

This is bull and I have lost total interest in facebook after this. Glad I really didn't have a lot of pictures and personal information on facebook, never believed in that, so I can walk away from this shady social network and not miss a beat. But I feel sorry for the people who feel helpless and muscled into complying simply because they have so much of their lives tied up into some third party social network that they neither own or control. If this is not a wake-up call not to get so wrapped up and submit so much of your personal information to these social networks, then I don't know what is.

Date of experience: May 28, 2016

Thumbnail of user warrene5
Canada
5,132 reviews
4,777 helpful votes
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August 25th, 2013

I like Facebook for keeping contact with my friends and relatives across North America. Handy to post pictures/movies to share and discuss.

Date of experience: August 25, 2013

Thumbnail of user gamerc1
Switzerland
8 reviews
33 helpful votes
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January 1st, 2020

Now my data, my face and everything about me is out there forever. Never to be taken back again. Shame on me.

Date of experience: January 1, 2020

Thumbnail of user kristag12
Pennsylvania
2 reviews
0 helpful votes
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May 1st, 2017

Very nice for getting in touch with family lived ones n keeping up.on the posting pictures to share n love n laughter

Date of experience: May 1, 2017

Thumbnail of user allworldrebecca
Virginia
1 review
1 helpful vote
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March 30th, 2023

Zucker$#*! is a piece of dog crap on my shoe.needs to be wiped away and disinfected. Facebook is a joke.I hate it.

Service
Value
Shipping
Returns
Quality

Date of experience: March 30, 2023

Thumbnail of user noneofyourbusinessb1
Maine
1 review
0 helpful votes
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July 24th, 2022

Facebook is the WORST app I've ever been on. The posts that I see Facebook allow is next level. U can DEFINITELY tell. The racism, sexism and abuse seen on Facebook is next level. They claim to care about "diversity" and "inclusiveness" but they definitely DO NOT. U can tell the ppl that runs Facebook is RACIST AND SEXIST AS WELL. I'm shocked that it's even still around. Someone was called the N word and the comment was allowed to stay up, even now. It was on a post on Brightside. They wrote it in Philipino and there was the option for translation. The person responded but not with a racist word or anything and they were put in Facebook jail for one month. So I guess ONLY Black people get banned but racists and white supremacists are allowed "free speech". I reported the n word comment and Facebook responded saying it doesn't go against their standards so it wasn't deleted abs if I don't want to see it I can hide the comment or block the person. Absolutely disgusting how they allow abuse. I deleted my account.

Service
Value
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Returns
Quality

Date of experience: July 24, 2022

Thumbnail of user juliag95
Canada
1 review
5 helpful votes
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June 26th, 2023

Facebook allows all kinds of animal abuse and animal cruelty and promoting that … But Facebook blocking anyone who speaks the truth about chemtrail or Cabal or Bill Gates poison vax …

Date of experience: June 26, 2023

Thumbnail of user catieo2
Illinois
2 reviews
2 helpful votes
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May 29th, 2023

Putting all the known controversies aside and reviewing the core product- particularly the mobile app- for the operating budget, you would think FB would take the time to design and execute well, and make technical glitches easy to report. It's glitchy, the algorithms are strange, and there's no ability to customize/personalize. Glitchy: you can't jump to a time stamp or point in videos. If that's deliberate design to force you to watch the whole thing, then it's manipulative and a poor user experience. The only thing I like to use is FB marketplace, but again, glitchy. Everytime I navigate there, I get suggested products I am not interested in and that are inappropriate or explicit. If I hit the "X" to remove them from suggested, they just reappear along with similar items regardless of the preference I have clearly expressed as a user by removing them. If you want to advertise things to me, fine- but at least develop a user experience that adapts or give me a say in it. Or give me the option to expressly tell you what I'm interested in- I GLADLY will tell you so I don't receive any more explicit or immature content when I'm just trying to buy a KitchenAid. I think the algorithm literally just took my age as an input and decided, "oh! You're a millennial. You must love 420 stickers and cake pans shaped like body parts". Really amazing app experience no one asked for between the Products You Might Like and loading up your feed with videos of police chases so you can't see normal things like updates from family members. So annoying I delete the app to limit the data Meta can harvest (sorry Meta- you didn't earn it) between searches and just look at NextDoor and Craigslist first when buying locally.

Service

Date of experience: May 29, 2023

Thumbnail of user johnmacfadyen50
Canada
1 review
4 helpful votes
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October 6th, 2023

This app makes me wanna die go $#*!in kill yourself fu k you I hope your loved ones die the most horrible death concievable

Date of experience: October 6, 2023

Thumbnail of user johnm9110
Colombia
2 reviews
1 helpful vote
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February 12th, 2022

They are really useful if you know how to make use of them.
I use them to target audience for my ads and it paid dividends!
Made some money and more

Service
Value
Quality

Date of experience: February 12, 2022

Thumbnail of user hassani16
Egypt
1 review
0 helpful votes
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Thumbnail of user carolinea116
Ghana
1 review
0 helpful votes
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January 7th, 2021

To know more about me and get something from it because I know I have so many things to share together and help as to why

Tip for consumers:
I can share and sell much it needs I also do something to others

Products used:
Jeans, shoes and making house nice pianting

Service
Value
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Quality

Date of experience: January 6, 2021

Thumbnail of user naseebj
Pakistan
3 reviews
1 helpful vote
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July 28th, 2022

It's not interested kindly send it to me please, let me know what you think we should be able to get it to you tomorrow night and you

Products used:
Nothing to do with it is

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2022

Thumbnail of user kayodem
Nigeria
4 reviews
3 helpful votes
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July 5th, 2019

Facebook is a site that bring everybody together all over the world, it done bring separation among the world, it make us one.

Date of experience: July 5, 2019

Thumbnail of user samanm6
Nepal
2 reviews
12 helpful votes
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July 4th, 2021

It is one of the legit and useful site for all to use. It is the most popular digital marketer in the world.

Date of experience: July 4, 2021

Thumbnail of user fasorantia
Nigeria
1 review
0 helpful votes
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May 27th, 2019

Is all about wears, shoes, cloths, bags and belt... is all about making you a cute and cool to the best taste...

Date of experience: May 27, 2019

Thumbnail of user sanaullahk1
Pakistan
1 review
0 helpful votes
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December 19th, 2021

I can data entry in ms excel ms office ms word ms power point presentation logo maker logo design etc

Tip for consumers:
DATA ENTRY DATA SCIENCE DATA ENGINEER

Products used:
MS EXCEL MS WORD MS OFFICE MS POWER POINT PRESENTATION

Date of experience: December 19, 2021

Thumbnail of user debbies1392
South Africa
3 reviews
3 helpful votes
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March 2nd, 2023
Verified purchase

FACEBOOK how can you allow advertisers onto your social media pages who AREN'T vetted. I have now been conned out of money on 4 individual purchases. I've had to engage my banks fraud division to get refund on 2 of the products, one order of which I cancelled the sale in the middle and you STILL put the purchase through.
Now again, I'm awaiting delivery on one item where I keep getting feedback that it's almost here, but never arrives. The other product from Leputon.com which appear to be legitimate, which I vetted at the time of purchase because I can no longer trust you, Facebook to give me legitimate marketing. I thoroughly very any product advertised on your platform. THAT'S YOUR JOB TO DO, NOT MINE! You earn a fortune of money the least you could do is to employ a team to vet your advetisees, or get back in your lane and stop marketing products. Leave that to Amazon, ebay and the likes as at least they give one backup protection against a bad seller.
I'm now again waiting on in table purchased through your media page, I've contacted the company 4 times to no avail. I've threatened them, I've demanded refunds. The emails are definitely going through but as things stand it's 2 months and no good or a refund. $51.90 is allot of money.
FACEBOOK TAKE RESPONSIBILITY FOR YOUR ACTIONS!#£%

Tip for consumers:
Don't buy off Facebook media marketing, it's completely unsafe, you will get coned out of your money. I'm sitting with 2 completed fraud cases with my bank for refunds and 2 pending due to no delivery of either item almost $100 layer....

Service
Value
Shipping
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Quality

Date of experience: March 2, 2023

Thumbnail of user awaisa26
Pakistan
1 review
0 helpful votes
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August 20th, 2022

I have mistake please reopen my facebook account.its my real facebook account and use. My personal activity

Service
Value
Shipping
Returns
Quality

Date of experience: August 20, 2022

Thumbnail of user henrryd
Mexico
3 reviews
0 helpful votes
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August 25th, 2019

Woo, cool

Interesting, I would like to learn more about the subject, I will share it with my classmates.

Date of experience: August 25, 2019

Thumbnail of user johnb1075
Washington
8 reviews
19 helpful votes
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October 15th, 2018

A bit pricey, but SOooooo worth it! Delicious, authentic Thai food in a lovely, clean atmosphere! *** There is a "buffet night", as well!

Date of experience: October 13, 2018

Thumbnail of user chero6
Delaware
1 review
0 helpful votes
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May 15th, 2021

This was the first and only website I tried when Covid hit! Almost a year since our first date! Looking forward to our anniversary!

Date of experience: May 14, 2021

Thumbnail of user roberth
California
2 reviews
3 helpful votes
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March 27th, 2009

Amazing - Its like another version of myspace. Its so easy to use and extrememly fun to find friends from the past. I love it.

Date of experience: March 27, 2009

Thumbnail of user kashifs14
India
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Sir please my personal account facebook
That my account was very important account please recover my account

Date of experience: June 12, 2022

Thumbnail of user dannyg286
Illinois
1 review
0 helpful votes
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January 1st, 2022

You are the worst humans ever. I hope you die... Really fun to have to work on another idiot. Mark Zuckerberg is a douche

Date of experience: January 1, 2022

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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