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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
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Reviews (1,670)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user karenc2
Washington
2 reviews
6 helpful votes
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October 19th, 2009

We think that there should be an other button when you chose your gender.
What about the hermaphrodites, or transsexuals, or people who want to be animals. We feel that websites are being discriminative by classifying Only "male and female".

Date of experience: October 19, 2009

Thumbnail of user brianm2679
Australia
1 review
12 helpful votes
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January 5th, 2022

This social media platform would have to be the most useless thing I have come across, run or "moderated" by a bunch of gutless and faceless hypocrites. They can apparently block or "temporarily restrict" a member's profile for no apparent reason, even when there are no policy violations or restrictions recorded against that member's profile. When a message is sent to them for explanation - they simply do not respond. In any other line of business - they would fail. They deserve to fail here as well.

Tip for consumers:
Facebook - or META as it is now called, is run by a bunch of gutless and faceless people who think that they are so much better than everyone else. Simply not worth the effort.

Service
Value
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Quality

Date of experience: January 5, 2022

Thumbnail of user kristae
Canada
1 review
11 helpful votes
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February 2nd, 2010

Circle of Moms is a great community -- you can find advice and support about anything. Please ignore Brenda's rating. She was kicked off of the site because she made false and disparaging personal attacks against other members on a public forum, which was a clear and blatant violation of the site's rules. It had nothing to do with her politics, despite her efforts to portray herself as a victim.

Date of experience: February 2, 2010

Thumbnail of user nafeesaha
Washington
15 reviews
79 helpful votes
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October 3rd, 2015

I've had a Facebook page for a few years now and it's aggravating when you have an issue you can't even email someone at Facebook to get answers you're simply referred to a FAQ page or some community board. If they had an established customer service division they would actually find it easier to communicate with the countless users who have pages on this site through a live person phone system with hours, email service to respond, and maybe a 24 hour or limited hours customer service online chat. There are ways for Facebook to improve this instead of changing other things they need to work on their level of customer service.

Date of experience: October 3, 2015

Thumbnail of user rened17
Georgia
3 reviews
3 helpful votes
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March 8th, 2017

I honestly cant believe I had a bad experience with this vendor as we talked via email SEVERAL times before I even placed the order... very unresponsive. She made a last minute change to our meet up date/time (change on her end) so I accommodated her request and agreed to pick up my custom valentines cookies two days later. I Waited for hours, she never called. Mind you, I already PAID for this order. She finally reached out via email (while i was at the airport) stating she would hand deliver the cookies to my husband on valentines day. That NEVER happened. She apparently delivered to incorrect location and didn't bother to call when she had questions regarding the location. When I advised her we never got the product she never responded. I gave ample chances and emailed plenty of times. I finally had to file fraud charges through Bank of America. They gave me my money back the same day. Save yourself some stress and Do not use Alicia.

Date of experience: March 8, 2017

Thumbnail of user dhirajm
India
3 reviews
0 helpful votes
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August 27th, 2015

Facebook is such a social networking service that can be used to create profile where users can make friends, exchange views, ideas, messages, post status updates and photos, share videos and so on. Besides, you can now use to promote your business too via Facebook Ads. So it an ultimate channel for personal and professional use.

Date of experience: August 27, 2015

Thumbnail of user toddh20
Missouri
128 reviews
299 helpful votes
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April 9th, 2018

Although Facebook has been in the news lately regarding a privacy scandal, I would join again in a heartbeat. As long as it's reasonable, you can post what you want and you can market your services although I only promote commercial stuff to my friends unless it's how-to information such as new posts from my self-help blogs which I promote to the public in general. You can easily make posts, comment on posts, express how you feel about posts and report offensive content plus personal attacks. Also, you're provided a list of people you may know. Long story short, Facebook is great for connecting with friends and relatives.

Date of experience: April 9, 2018

Thumbnail of user harryh43
Nevada
103 reviews
329 helpful votes
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May 4th, 2018

As a seasoned IT veteran, I've always known that FB would try to avoid all accountability in data security and integrity, maintaining that they're just the platform, which allows anyone and everyone to hijack the data that FB tracks which is pretty much everything. If they knew when I burped, they'd track that too. They deserve all the flak they're getting now finally, plus a lot more. It absolutely should be subject to data security and privacy regulation. Banks have less than this degree of tracking of you, and they're subject to far more accountability. Either the complete leadership-board needs to be gutted and replaced or they should close and make way for a social media platform that has integrity.

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Value
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Quality

Date of experience: May 4, 2018

Thumbnail of user keneo1
South Africa
1 review
0 helpful votes
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April 17th, 2022

My access to marketplace was blocked after I had my advert for a vehicle boosted. The message says "this is a third review of your account and the decision is final. I am so perplexed because Facebook support has failed to even adhere to their own policy or disclose the reason(s) for blocking access to marketplace. I strongly allege that advertising monitoring bot racially profiled to biased so is their support for failing to provide reasons for blocking my access to marketplace and always closing my requests for updated without responding to me.
How can a company sell advertising package and when paid used by a consumer you blocked their account and fail to provide a reason. This is ridiculously outrageous.

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Value
Shipping
Returns
Quality

Date of experience: April 17, 2022

Thumbnail of user bj6880094
Texas
2 reviews
17 helpful votes
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April 11th, 2023

Facebook is the worlds largest scam company. They've made several false invoices claiming my Facebook account owes them money for advertisement promotion. I have NEVER requested promo from Facebook, nor have they ever promoted my page or posts. They don't even allow me to reach more than 20 people when I post a pic or story, yet alone promote me. This is the biggest scam company in the world right now.

Service
Value
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Quality

Date of experience: April 11, 2023

Thumbnail of user justinh636
California
1 review
0 helpful votes
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September 1st, 2021

I own a business and we have to work with Facebook on ads. First, their ad policies are terrible. But even worse, their "AI" robots will reject your ad for no reason other than it made a mistake. Even worse, if their stupid robots make a big mistake, they'll shut down your entire ad account. Even worse, when you chat with their support, they'll never tell you why it was rejected or taken down. You can get everything back up and running again if you constantly send it in for a review and after many reviews, an actual human will do it and reinstate it. Complete garbage of a system. At least tell your advertisers, some of who are spending hundreds of thousands or millions of dollars, what the issues are so they can fix them and adhere to your policies the next time.

Tip for consumers:
Try to use a different social media platform for advertising. There are many out there now and they all have great returns. It just depends on your target group.

Products used:
Ads Manager

Service
Value
Quality

Date of experience: September 1, 2021

Thumbnail of user mariep896
Georgia
1 review
5 helpful votes
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May 2nd, 2023

My fb account was hacked three weeks ago. They gained access to my account, changed my email and phone number, and I just noticed there is a new email associated with it. I have tried to respond to the security emails, all of the rabbit holes of "follow these steps", etc with the same outcome! Unacceptable! You don't hear of other social media sites having this problem and fb doesn't seem to care. I'm starting to believe that maybe they are the ones putting the hackers in play.

Date of experience: May 2, 2023

Thumbnail of user megane370
Missouri
1 review
1 helpful vote
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March 24th, 2023

I stand with Chew! No need to be so jealous and hateful Mark! All you have done is make a bunch of people mad. O congress please make more intelligent questions you embarrassed us. Plus talking to someone the way you did is unacceptable.

Date of experience: March 24, 2023

Thumbnail of user mikej1214
California
1 review
0 helpful votes
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December 18th, 2021

OK, so it's not voluntary! Facebook is forcing me to use a so-called more secure way of logging in. First I have to enter my password. No problem there. Then I have to read a barcode with a barcode scanner. Doesn't work when I enter the code! Tried it numerous times, using different barcode-scanning apps. I am locked out of my account! Great job, Facebook! Orwell's 1984 has nothing on you!

Tip for consumers:
Don't.

Products used:
Social media.

Service
Value
Quality

Date of experience: December 18, 2021

Thumbnail of user annc9
Tennessee
1 review
2 helpful votes
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May 25th, 2011

More interested in the games. Don't feel that the site protects us enough from predators out to spread viruses... facebook should stop allowing ur info to be shared. So be very careful there... can meet interesting people there however!

Date of experience: May 25, 2011

Thumbnail of user yasminef
Lebanon
1 review
0 helpful votes
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March 29th, 2017

Shein has the best quality and customer service! Best prices and god trendiest fashion! Every week. Submit a bit order and if always satisfied! They even have refund and exchange policy which make it very flexible! Bravo good job

Date of experience: March 29, 2017

Thumbnail of user griffinl5
California
5 reviews
35 helpful votes
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March 2nd, 2014

Facebook is a great way to connect to individuals across different social circles and across the globe. Very few sites give you the ability to keep in touch with old friends from high school, relatives that live far away, or even make new friends in your area or not. I've had a great experience on Facebook, the only reason that I gave this site four stars instead of five is due to constant changes in the user interface as well as a tricky learning curve while learning the social media site can provide a few obstacles to your enjoyment.

Date of experience: March 2, 2014

Thumbnail of user nasm5
District of Columbia
1 review
0 helpful votes
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December 12th, 2022

Just wanted to mention that i received this notification from Facebook regarding an old expression I used in one of my comments. This is what happens when you have someone creating the standards, that does not have a solid command of english language. I used this expression, "hit the nail on the head". It means you are on point. It has nothing whatsoever to do with violence. This is not even censorship. It's simply ignorance. It is amazing that fb hires disqualified person for the job. Or some programmer was told if you find some keywords flag the post. In my case the words are "hit, hammer and the head". That's is very sad and funny at the same time. Please like this so fb realizes that they are absolutely 100% wrong.

Date of experience: December 12, 2022

Thumbnail of user joes2726
Washington
1 review
1 helpful vote
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December 15th, 2022

This business is to be avoided, they are slick, personable, and very friendly. Yet, they do not hesitate to cheat you at every possible opportunity. In my instance they tried to charge my almost double the advertised price for a used bike, adding on ridiculous fees for Dealer Setup and assembly on a used bike.

I recommend staying away from these folks. There are plenty of honest dealers out there.

Tip for consumers:
Stay away

Products used:
Used Motorcycle

Service
Value
Shipping
Quality

Date of experience: December 15, 2022

Thumbnail of user pawank9
India
8 reviews
6 helpful votes
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September 22nd, 2015

Great platform for connecting people with others whether they are in same place or locality, state, nation or overseas beyond any discrimination on the basis of caste, gender, race or nationality. But its addiction capture the youth who spent their entire precious time on it whether focusing on their future. This addiction spoils and ruins the teenager specially.

Date of experience: September 21, 2015

Thumbnail of user prettyg1
Illinois
1 review
1 helpful vote
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November 21st, 2014

Never take anything to this shop! In June 2014. I took my Scooter in to have a bigger motor put in it and it was perfect before they touched it! Now it does not run the wiring harness has been chopped to pieces. Parts on almost all of the plastic outer panels have the tabs snapped off. My purple LED lights strips that ran along my panels have had the wires cut and were destroyed. I have spent so much money that I could have just bought a brand new scooter. I decided to walk it home broken because it is now November 21,2014. I will have to replace 3 plastic panels, buy another set of Led purple lights and who knows what else. Along with find someone to fix it. In the end, it will cost me approximately 1,400 dollars to have my scooter back to almost the perfect condition that I gave it to them in. Five months later and it is not working.

Date of experience: November 21, 2014

Thumbnail of user claytonr10
New Hampshire
61 reviews
313 helpful votes
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December 20th, 2016

It's good for getting in touch with your friends. But not for making new ones.
Oh & be careful of people who report your posts. If you say something that makes someone upset, whether it was intentional or not, they will side with the person who reports your post. Even if it's something harmless, you could very well get banned. A friend of mine was once called a racial slur by some racist white supremacist lady. She said it to him out of nowhere. She just messaged him saying "How do n**** like you still exist". So he told her where to go. But then she got angry, & reported his profile picture... which btw was just a picture of his face smiling innocently at the camera. There was nothing else in the picture other than the plain white wall behind him. Facebook decided to remove his profile picture & ban him for 60 days. 60 DAYS! For what? Nothing. They just decided to be jerks & listen to the "offended" lady. So there's Facebook for you.

Date of experience: December 20, 2016

Thumbnail of user torim100
Virginia
1 review
5 helpful votes
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September 23rd, 2022

I don't even know where to begin, I guess i should start by saying that social media is run by predators and bullies. Got banned in the span of two days because of what I guess was an attack by a hacker. That's right, you get punished for something that's not even your fault.
Also had an incident with a mob of cyber bullies, in short this site is a joke and if you're a sane self respecting person don't even think of this site. Facebook brings out the lowest, meanest, and most disgusting people out from the darkest depths.

Date of experience: September 23, 2022

Thumbnail of user apanr
Sweden
3 reviews
42 helpful votes
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February 24th, 2020

It's a great platform to keep in contact with your friends and relatives. However, they should get better at taking care of all the trolls and haters! Get a better report system and actually DO something, maybe that would give you five points!

Date of experience: February 24, 2020

Thumbnail of user theawesomey
Tennessee
7 reviews
12 helpful votes
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February 24th, 2014

Facebook is wildly popular. Almost everyone I know has one, and it's really convenient if you have relatives who live far away. But there are many privacy issues with it. It's not safe to post anything there, really. If you are fine with everyone knowing your business, then FB is the site for you.
Another problem with this site is that people in general are annoying. There are the over sharers, who tell about every single thing they do every day. Then there are people who post a constant flood of memes. Don't forget the people who post vague stabs at "unknown" people who have apparently wronged them.

I am also sick of seeing "If you don't share this, you worship Satan" type things.

I'm sorry but FB is NOT great. As I mentioned before, it may be convenient to talk to family members you never see, but I don't know if it's worth all the irritation. Why not just call your family?

Date of experience: February 24, 2014

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Lakes I.
Typically does not respond to reviews

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