• Bookmark

    Facebook

Facebook

Write a Review

Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
See all photos
How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
See positive reviews
Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user paolap53
Colombia
2 reviews
0 helpful votes
  • Send Message
September 3rd, 2021

I replied to someone on a post, the OP said he made multiple accounts on this website that is forbidden and now he's banned, I answered: "Why did you do that". And I got the notification that my comment was against their pathetic standards.

Service
Value

Date of experience: September 3, 2021

Thumbnail of user destinyb46
Texas
1 review
8 helpful votes
  • Send Message
December 1st, 2020

This website is full of toxic delusional and insecure people. For example there are countless threads claiming the women who don't wear make up hate women that do yet those same threads and fonts who claim natural women hate them as bashing natural women. The are against natural hair. They refuse to acknowledge the real issue in the black community and label you as a self hater. These crazies will degrade you over anything.

Date of experience: December 1, 2020

Thumbnail of user courtneyc19
Louisiana
5 reviews
8 helpful votes
  • Send Message
March 20th, 2014

I used to use facebook as another way to contact family and friends.
But, after reading about the permissions the user unwitting gives the site, I no longer use it.
Your private information can be and is shared without your knowledge.
Enough said.
If you want to know more, do some research.

Date of experience: March 20, 2014

Thumbnail of user ronm1070
Washington
1 review
1 helpful vote
  • Send Message
March 30th, 2023

I have had a glitch on my facebook for over 3 years now, but no matter how many messages I send to facebook about it I Never get a reply back. There is also no support phone number or any way to talk to anyone. Never trust a company that gives you less voice and respect than a farmer gives cattle.

Tip for consumers:
Tip of the day; make ALL your info on facebook false. When they start loosing money because marketers realize their product information (that's us btw) isn't accurate enough to be valuable they will start listening to what we want again.

Products used:
Facebook

Service
Value
Quality

Date of experience: March 30, 2023

Thumbnail of user crystalf
Alabama
6 reviews
17 helpful votes
  • Send Message
February 25th, 2011

Facebook is a great way to connect with your family and friends. You can also find people you use to go to school with and even old co-workers. I personally love it because I'm not much of a phone person, so its perfect for me.

Date of experience: February 25, 2011

Thumbnail of user andrewhcarington
Arizona
1 review
3 helpful votes
  • Send Message
April 16th, 2023

Pathetic platform for a corporation as big as Facebook. Wish I could rate it zero. I have an ad posted and need to edit it. When I select edit, there is no button to update your edit. You're just stuck with what you wrote. I'm sure it's because they intend to have taken your money from that ad and have you create a new ad and pay those fees all over again. Can't wait for Facebook to go the way of MySpace. It's definitely headed there.

Products used:
Facebook marketplace forum

Service
Value
Quality

Date of experience: April 16, 2023

Thumbnail of user mostcensoredo
Canada
12 reviews
39 helpful votes
  • Send Message
June 23rd, 2021

I only use it anonymously for groups. Facebook is nothing special overall. It's filled with toxic ads that try to persuade viewers into certain lifestyles.

There was a time where I was consistently banned for being honest. It has stopped for awhile now.

Overall i get Facebook its all about tracking and brainwashing the minds.

Tip for consumers:
Don't put your personal info on facebook. I never have.

Products used:
Groups

Service
Value
Shipping
Returns
Quality

Date of experience: June 23, 2021

Thumbnail of user melh87
Florida
2 reviews
5 helpful votes
  • Send Message
October 27th, 2020

My Facebook account has been hacked. Trying to reach or communicate with Facebook has been the worst experience ever. Following all the rules and guidelines, uploading private sensitive documents with photos when these where NEVER required when you open the account is ridiculous.
It has been two days and no response.
The hacker changed email address and apparently all my contact information.
Most businesses would not survive with this kind of customer service!
My account has been suspended' apparently while being investigated'. But worst method of communication and resetting passwords ever!

Date of experience: October 27, 2020

Thumbnail of user brians93
New York
14 reviews
76 helpful votes
  • Send Message
March 3rd, 2014

This one is a given but i realized i haven't written about it yet. While it is the #1 way to waste time when you are bored. It really has gone down hill. Way to many memes and links populate the feed now and its just not an efficient way to keep up with people's lives anymore. That isn't to say i don't still waste hours a day on it. Just my recent thoughts on the site.

Date of experience: March 3, 2014

Thumbnail of user kristend64
New York
4 reviews
4 helpful votes
  • Send Message
August 1st, 2022

MJ Beanz is a neighborhood toy store located in Plainview, NY. I have had so many wonderful experiences visiting their store. They have knowledgeable employees who are eager to help you find the perfect toy or gift. The store consistently restocks product and brings in new items to keep you interested in coming into the store frequently. The prices are fair and they make returns or exchanges super easy by saving your account information in their system.

Tip for consumers:
Bonus!!! The store provides FREE giftwrapping.

Products used:
Toys, Birthday Gifts, Tooth Fairy presents, Goggles, Personalized Water bottle, Sunglasses for kids.

Date of experience: August 1, 2022

Thumbnail of user aliz36
Kuwait
5 reviews
11 helpful votes
  • Send Message
May 24th, 2016

If you want quick visibility even if you sell BS lies Facebook ads is your right advertisement tools... ads like become a millionaire by paying few dollars apps and the app will buy sell stocks for you cause wall street secrets will be revealed... no real content review... just report it and you will get the option not to see such ads later on... no matter how racist or even anger speeches, abusive ads to human needs and such as immigration and so... if you report it nothing will happen except you get not to see this participle ad later on... its some how social distraction money making machine

Date of experience: May 24, 2016

Thumbnail of user juand6
New York
5 reviews
5 helpful votes
  • Send Message
March 19th, 2014

I've been using FB for quite some time although at first I got really addicted to it. Now I'm mainly using it to communicate with friends from around the world as well as to stay connected with family. This site always seems to get better. Great work guys!

Date of experience: March 19, 2014

Thumbnail of user lillyo1
Missouri
46 reviews
93 helpful votes
  • Send Message
May 8th, 2013

Easily addictive, waste of time, and the fastest way of giving personal info to those who are waiting for a minimum oversight...
I think it may feel great to have a moment of fame, even if it means putting your security in risk...

The privacy has a price!

Date of experience: May 8, 2013

Thumbnail of user carolynb6
Washington
1 review
1 helpful vote
  • Send Message
June 4th, 2011

What would you do if you win $ 173,000.00 during free sins in the new slots " dragon jewels" & lose connection to server when you reconnect it doesn't recognize your play in free spins, & you start all over again? Having to place bets, with no wins?

Date of experience: June 4, 2011

Thumbnail of user marlenep84
Florida
1 review
1 helpful vote
  • Send Message
November 16th, 2020

Many of their fact checkers are Chinese Nationals who will allow all kinds of horrible things as long as a democrat posted them, things like calling for a civil war, kill whitey, murder the president, call you a racist, a old white hag, hope you die... are just a few examples. But, call someone a clown who just said something really bad and untrue about you and you are the one deleted and in FB jail. Forget about posting something political, you will have a notice that everything you just posted is false even when it is true. But if your political leanings are left, you can post all kinds of false information and never get tagged with a fact check. It is so obvious by now and FB can be just for democrat's, they can have it and I hope this business model fails and fails miserably. Half of the USA's citizens are leaving this very biased, hateful and communist platform.

Date of experience: November 16, 2020

Thumbnail of user alexanderg8
Washington
4 reviews
6 helpful votes
  • Send Message
November 11th, 2012

This a real informational site if you want to get in touch with loved ones and old friends! I like the groups feature... I get to meet new people that way and learn lots of new things you may not have known! Great site... as long as they dont start charging!

Date of experience: November 11, 2012

Thumbnail of user johnt3080
Australia
1 review
0 helpful votes
  • Send Message
January 20th, 2022

Trying to find another site to go to. Got 3 to choose from so I can leave fb as many are also doing the same. Fb staff are banning people from posting/commenting/joining groups BUT the catch is there is no warning or reason. NONE at all so they are doing it just for fun, 30 days at a time. It would have to be the worst run company in the world, full of racism, hatred for anzacs taking down posts, hatred for working families with loved ones dying from vaccination but blocking them from posting. I would rate this site as the worst in the WORLD. Can't wait to be rid of it.

Tip for consumers:
find an alternative site. The site is a LIE and racist towards certain people and unprofessional to say the least. You cannot trust a single thing from the mouth of anybody who works at facebook. NO integrity, it's a complete sham.

Products used:
onsite services but banned from using everything including chat in word chums. Not given a single reason for this.

Service
Value
Quality

Date of experience: January 20, 2022

Thumbnail of user jakichuzywaszbrushy
Poland
1 review
1 helpful vote
  • Send Message
April 3rd, 2023

This place is slowly becoming more and more rubbish, since a few years now it's not worth wasting any time. It's not moderated properly, if you don't follow their propaganda your posts are getting removed without any explanation or chance to talk to a human or you get banned for good.

Service
Value
Shipping
Returns
Quality

Date of experience: April 3, 2023

Thumbnail of user ashleyf15
Florida
9 reviews
14 helpful votes
  • Send Message
January 15th, 2014

No denying the popularity of this site. I personally just find it 'cool' not 'awesome' because if it disappeared tomorrow it would be no big deal.
It is nice to keep in touch with friends that live far away though. Since I'm one of the ones that moved away it's especially helpful to me.

Date of experience: January 15, 2014

Thumbnail of user draeb
Philippines
4 reviews
7 helpful votes
  • Send Message
September 23rd, 2013

I'm so thankful that facebook.com allows everybody from all parts of the world to connect with each other. Easy navigation and all. Just that people should learn to be responsible with how they use facebook though.

Date of experience: September 23, 2013

Thumbnail of user lisae1267
Massachusetts
1 review
0 helpful votes
  • Send Message
March 25th, 2022

I was "warned" but actually restricted after criticizing the companies who continue to do business in Russia and criticizing the politicians who support the war on Ukraine. Makes you wonder what Mark is doing over there.

Tip for consumers:
If you want to hang out on facebook, don't say anything that contradicts what is being said on the site you're on.

Products used:
facebook

Service

Date of experience: March 25, 2022

Thumbnail of user davidt2547
Ohio
4 reviews
6 helpful votes
  • Send Message
January 15th, 2022

Facebook does nothing to address all the fraudulent ads on it's site and consequently many people are getting ripped off. All this because the company is greedy and allows anybody to put any add they want

Service
Value

Date of experience: January 15, 2022

Thumbnail of user konradd
Romania
3 reviews
3 helpful votes
  • Send Message
March 28th, 2018

Maybe first it was designed as a tool for communication but today it's more like tool for talking with ads. And providing personal data to third parties is just terrible.
Probably it's time to start using messengers instead of public data collectors like socials.

Date of experience: March 28, 2018

Thumbnail of user charlied86
Wisconsin
5 reviews
0 helpful votes
  • Send Message
August 20th, 2019

I have been thinking on closing all my social media accounts. In reality, even though of the flexibility FB gives us for communicating with our peers, social media only makes us more apart form everybody. Besides that lately on my feed only appears trash.

Date of experience: August 20, 2019

Thumbnail of user farahb18
California
1 review
0 helpful votes
  • Send Message
May 16th, 2021

FaceBook should not stand with evil against the Palestinian people. They are fighting to preserve their land just like any colonized country fighting for it freedom. FaceBook as a social platform should not be biased. FB doesn't deserve any star

Date of experience: May 16, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Facebook?