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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
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Reviews (1,670)

Rating

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user hooc
Malaysia
2 reviews
1 helpful vote
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July 16th, 2019

JJ Roll offers more than 2 dozens of flavors for their Swiss Rolls and you will have a field day picking out your favorites. You don't necessarily have to pick just one flavor, as the Swiss Rolls also come in a box mixed flavors. We tried a box which had their Orange Tango, Pink Dragon, Kiwi Frenzy and Lemon. That's not bad at all. While we were there, we saw many families placing and retrieving their custom made birthday cakes. Those look really good so I guess this is the place to be if you want something special for your little ones.

Date of experience: July 16, 2019

Thumbnail of user jareds527
California
1 review
2 helpful votes
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September 27th, 2022

I have been charged between $15 - $35 for the last several months by Facebook for advertisements without my consent, or authorization. I have not run any ads, nor do I post, however, Facebook claims I owe them hundreds of dollars for ads over the last several months. I reached out to Facebook help several times but received no response. They don't have record of any advertisements, just that I owe them money each month. Facebook is a scam which is why they've been worth so much. Now they're dealing with Karma (Losing money) from screwing so many people over, including myself.

Service
Value
Shipping
Returns
Quality

Date of experience: September 27, 2022

Thumbnail of user erikau20
New York
3 reviews
5 helpful votes
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January 4th, 2023

Facebook has a huge problem with scammers and fake accounts. They refuse to delete them even when they are obvious. Since they have an issue removing scammers and fake profiles, Facebook is complicate in these scams. They also made it easier for scammers to join groups. It is really sad that Facebook has chosen this route instead of backing real live people who just want to connect with others.

Service
Value
Quality

Date of experience: January 4, 2023

Thumbnail of user nigeln
California
51 reviews
128 helpful votes
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January 27th, 2021

Facebook's guidelines are notoriously inconsistent. A young lady sent me a vulgar message and her comment doesn't violate the community guidelines. When I responded, FB gave me a two-day ban. Facebook no longer allows users to post articles via its facebook lite app. In order to post articles from a news app, I have to download the real facebook app which takes up over 210 Megabytes on my phone.

Service
Value
Quality

Date of experience: January 27, 2021

Thumbnail of user elohoi
Nigeria
4 reviews
1 helpful vote
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August 28th, 2019

The Facebook site is easily accessible, makes communications between friends a whole lot easier, finding friends is a work over. They have a messenger for easy and private chatting. Video and audio calls are very easy to use and the clarity in vision and audio is superb.
Finally, they have introduced a free mode that makes you use the site even without data. What more can one ask for?

Date of experience: August 28, 2019

Thumbnail of user angelog
Tennessee
4 reviews
16 helpful votes
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May 12th, 2011

While I enjoy Facebook, I find it extremely annoying how every time you try to do something it seems like there is always an error or something causing you to have to come back later. Ive had problems with facebook, external apps, posting comments, etc. As a web designer I look at sites like facebook and I see the problems and I wonder how on earth a company that large could possibly ever let a new feature go live without knowing the kinks are worked out, I wish they would stop adding new features and fix those they have already.

Date of experience: May 12, 2011

Thumbnail of user shawnm935
Pennsylvania
1 review
0 helpful votes
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August 26th, 2022

Selective censorship at its finest nothing less. Their community standards seem to waver depending on the user. No opportunity to explain your post or comment when in their opinion it violated their so-called standards and your account is restricted. To me that's nothing but a Gestapo Court

Date of experience: August 26, 2022

Thumbnail of user bretthallettawtgb
Ohio
27 reviews
9 helpful votes
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March 22nd, 2024

Facebook provides many opportunities for communication and information exchange. However, their privacy policy sometimes raises concerns.

Date of experience: March 20, 2024

Thumbnail of user marka713
Philippines
3 reviews
0 helpful votes
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May 31st, 2019

Online business is the most modern way of earning a living while your at home other places, etc. and thanks to such social media sites that greatly enhances the probability of reaching out your customers,
Thus making it more risky to trust such customers, make sure to know your customers before any transactions.

Date of experience: May 31, 2019

Thumbnail of user royj
Colorado
2 reviews
12 helpful votes
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June 12th, 2011

Face Book, whats' to tell, they are about the most idiotic sites ever. I only get on my site when someone says they want to chat there. Other than that, it sucks...! Need I say more? If they would stop trying to improve it so much and keep those GD wet behind the ears, young punk owners away from their computers it might have a "HOLY $#*!" chance.

Date of experience: June 12, 2011

Thumbnail of user johnc8296
GB
1 review
1 helpful vote
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May 12th, 2022

All I see on Facebook nowadays is spam messages in groups, sponsored ads and data gathering tools.
One ad I saw today was supposedly for a driving school. "Obtain REAL DVLA license" no website or phone number. Somehow Facebook thinks it is acceptable to allow access to young girls without checking the legitimacy of the advertisement.

Value
Shipping
Returns
Quality

Date of experience: May 12, 2022

Thumbnail of user jatint5
New York
1 review
0 helpful votes
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March 14th, 2021

Dear sir, i will not misuse the Facebook features again now i understood all the terms and conditions now I will follow all the rules and terms and conditions. Please review and open my account of tha reviewing information may take longer than usual problem facing. I Know sir it's happened all by mistake. It will never happen again i promise sir. It's my personal account so I'm weeping so much please sir give me a one more chance only. I swear I will not misuses the Facebook features again. I'm really really sorry for that whatever happened before. Thank you.

Date of experience: March 14, 2021

Thumbnail of user jimmya114
New Jersey
1 review
0 helpful votes
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May 27th, 2021

So, this is my first time using ASAP tickets, and I wish I had known about them before! They are legit. You get to work with an actual person who actually cares about you and your travel needs. In this day and age where everything is so impersonal and greedy, ASAP tickets is a breath of fresh air! So much better than any other way to buy tickets.

Tip for consumers:
Their prices are cheaper than anything you’ll find on the Internet, and their customer service is light years better

Products used:
International airline tickets

Service
Value
Quality

Date of experience: May 27, 2021

Thumbnail of user susanj89
Arizona
3 reviews
9 helpful votes
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July 31st, 2016

Ever try and buy something off a site and they insist that you log into Facebook first. Yup they're spying on you. They want to know your interests, your hobbies etcetera so they can tailor online ads that will catch your eye. My policy is stay the heck away from Facebook. It is way hacked and mostly it's just a way for some retailer to sy on you.

Date of experience: July 31, 2016

Thumbnail of user fatemah8
SY
1 review
1 helpful vote
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October 30th, 2021

I started buying things for this site for a while now. And Their products are just awesome. It's very nice Buying a gift card at the this store always feels like magic. The code is correct, received immediately. Thank you for your service!

Tip for consumers:
Ease of use

Products used:
Shoes

Service
Value
Shipping
Returns
Quality

Date of experience: October 28, 2021

Thumbnail of user nataliem6
Oregon
1 review
1 helpful vote
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August 10th, 2011

Awesome site to stay in touch with all my friends and family I really couldnt live with out it. Helps me get through the tough times because I can talk to my family that lives out of state since we all have it on our phones sometimes its just nice getting a message on my facebook wall saying they're thinking of me. Plus i can show all my pictures of my ever growing family for my family to see its like they never miss a beat.

Date of experience: August 10, 2011

Thumbnail of user ering218
Massachusetts
12 reviews
18 helpful votes
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January 7th, 2021

Try rumble and parler. You can speak freely there and you don't have to deal with the liberal bias coming at you from every advertisement and fast click. Propaganda site for communist takeover of America.

Date of experience: January 7, 2021

Thumbnail of user patriciah1053
North Carolina
1 review
10 helpful votes
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July 25th, 2020

Yesterday while posting as I do most everyday a notice jumped up and said I went against community standards with a post. The post was about anifta, and they said I was blocked for posting something sexual in nature. How did they get that? I When you go to the place to dispute their claim, you can type it all out and then you can't send it! So what is the point? I'm done with FB and their leftist ways. My friend then posted the same thing I did and is was OK.

Date of experience: July 25, 2020

Thumbnail of user joeb2955
Michigan
1 review
2 helpful votes
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October 11th, 2023

Have tried to post a dozen or so photos, with comments, three times, but they - photos, comments, everything - disappeared every time before I could upload. That's 15 minutes wasted 3 times. You'd think an org. This big could maintain a better UX. What the $#*!, FB? Should I even bother any more?

Date of experience: October 11, 2023

Thumbnail of user lisag1003
GB
1 review
19 helpful votes
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May 7th, 2020

Why are so many people being locked out their account with no help from you guys?

You have no problem chit chatting with people?

I cant get rid of the TEXT VERIFICATION on my other account, it has my old number which is now not in use.

Because I can't get into my account, my adds are stuck running on continuous.
It's been 6 days already, I contact you guys over and over and nothing is done.

It's not just me either, the amount of people I see across all social media pages that have the same issue and they are all being ignored?

I'm not going to stop pestering you every single day since this is taking my money, what other options are you leaving me?

Date of experience: May 7, 2020

Thumbnail of user kimberleyl3
Canada
15 reviews
18 helpful votes
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April 20th, 2017

Facebook has a very wide variety of online games to play and I enjoy them immensely. Depending on the game you can play by yourself or with real people. The chat feature is nice so you can get to know other. Every once and a while you get some foul mouth person but Facebook will shut them down

Date of experience: April 20, 2017

Thumbnail of user angelab1820
Tennessee
1 review
0 helpful votes
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October 26th, 2021

Last minute order for the Kirby High School Cheerleaders Homecoming Game. The Cougars were very sporty in their team football jerseys. The order was received in time for printing, and the Jersey looked great. Happy with this product.

Service
Value
Shipping
Returns

Date of experience: October 26, 2021

Thumbnail of user willeoh
Arizona
1 review
0 helpful votes
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November 22nd, 2022

Best workout leggings of all time! Lifts and rounds your booty like no other. I'm obsessed.
I normally have a flat butt but these miracle leggings gave me my dream butt. I have worn these leggings every where.

Date of experience: November 21, 2022

Thumbnail of user anniep17
Germany
1 review
0 helpful votes
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March 15th, 2015

Absolutely shocking, I am not going to write into a lot of detail here, but i had to have my whole logo redrawn and reworked by another designer after paying this one to make me a 'bespoke' logo. Shame

Date of experience: March 15, 2015

Thumbnail of user cindic
Maryland
1 review
2 helpful votes
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February 25th, 2011

I have been trying to contact the site help center about drug dealing going on between kids in our jr. High. I have called the useless customer service # several times leaving a message every time. No answer and no call back.
Facebook needs to go bye bye. I love keeping in contact with my friends, but i will risk losing it to stop the drug dealing between kids!
LEASE HELP! I even called local news and NOTHING!

Date of experience: February 25, 2011

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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