• Facebook

Facebook

Write a Review

Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
See all photos
How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user ericap18
Tennessee
1 review
0 helpful votes
  • Send Message
February 16th, 2017

Facebook is definitely not as competitive as they are going to be in the years to come. Anyone that plans on building an online social site for meeting people and embracing life, also getting word out about the latest gossip... better watch out.

Thumbnail of user davidz729
California
2 reviews
9 helpful votes
  • Send Message
January 29th, 2022

First time user of FB marketplace to sell a new tool I bought online. FB blocked me immediatley for no reason. Disputed and got an auto response with the same response.

According to google, this is because either FB thinks or someone reports MY tool as stolen without any proof.

An evil company who's unfortunately controlling part of the world. FB is definitely not shy censoring internet and behaving like internet police. Want to put your business' future and personal info on this company? Think again.

Products used:
Craigslist

Thumbnail of user chiyokoy
Colorado
1 review
2 helpful votes
  • Send Message
September 15th, 2020

Buying and selling home is a stressful business. If you do not want to add any more unnecessary stress, stay away from Aspire Property Inspection. On the inspection day, I came home to find my stove was left on, the heater was blowing on high (in August), and black finger prints all over my newly painted white walls. I was lucky that I came home early but God knows what would have happened if I did not. Home inspectors are not licensed in the state of Colorado; hence, anyone can go into this business. Choose your property inspector carefully and make sure that they have good insurance coverage as it can may cost you way more than the actual inspection cost.

Thumbnail of user caseyr57
Ohio
1 review
12 helpful votes
  • Send Message
December 19th, 2019

Brain wash Drama over rated. Technology goes too far too many apps and viruses. This world will crumble. Makes me sick. Facebook has changed people just like all the millions of technology has shaped humans differently. It's a popularity contest Rather than "keeping in contact with love ones". Ups and downs with a lot More down in my opinion but who the f am I. Technology more technology oh can't wait

Thumbnail of user anthonyb123
North Carolina
8 reviews
16 helpful votes
  • Send Message
July 11th, 2016

Facebook is good as a tool for marketing, keeping in touch with otherwise unreachable people in your life, and broadcasting the occasional "how are the roads" when it snowed the night before and you're debating on whether or not to go to work today... but anytime I spend more than ten minutes at a time on Facebook I get tired of seeing people posting memes (as if a picture of a Minion somehow affirms what it is they're trying to say) pictures of kitty cats, posts complaining about their relationships, and pictures of the food they just cooked. Your mileage may vary, obviously...

Thumbnail of user xylin
Canada
1 review
6 helpful votes
  • Send Message
July 28th, 2022

Yeah, facebook with it's double standards- can't say a single swear word if they don't like you and will prevent you from posting etc. BUT, when someone posts something toxic, racist and you report them, facebook does exactly F.CK ALL! I hope people will leave this crap app.

Tip for consumers:
n/a

Products used:
n/a

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessg1
California
1 review
4 helpful votes
  • Send Message
December 28th, 2010

I love this site - I have met so many great moms in my area, and online. I also get a lot of helpful information from the local communities, such as child friendly restaurants, good deals around the city etc.

There are, of course, some moms who instead of helping others, berate and put down everyone who doesn't agree with them. This isn't the site's fault, all social sites have those kind of people. But don't be afraid to join because there are many more amazing, supportive moms than there are mean ones!

Thumbnail of user michaelt5
Indiana
11 reviews
35 helpful votes
  • Send Message
October 15th, 2010

Great site to network with friends, old and new. I am horribly addicted, but I see no harm in that. I personally do not share any information that I don't want public knowledge, so the threat of third parties using my information doesn't bother me. My only complaint is that some people post the most ridiculous status updates. But then again I did accept their friend requests.

Thumbnail of user dashworth31
Alabama
1 review
4 helpful votes
  • Send Message
July 19th, 2023

We need to get a protest together right now and put a stop to Facebook taking away our freedom of speech. This dude just called me a $#*!ing cop because I made a comment about chat gpt. I tried to say I ain't no cop you got me $#*!ed up and they wouldn't post it. Sometimes people need to be told that what they're saying is stupid but instead we just keep letting mark suck a turd tee bag us with this bull$#*!.

Tip for consumers:
Yeah I keep getting followers every day on there but my followers keep dropping. Mark is doing some shady stuff because he doesn't want to pay anyone. He's a little sneak thief

Products used:
Just a broken platform

Service
Quality
Thumbnail of user mikea48
GB
22 reviews
117 helpful votes
  • Send Message
November 5th, 2013

Why oh why does every good thing have to come to an end? Facebook, in it's prime was an amazing piece of social engineering... until the games took over and the shares came flooding in.
Gotta say, FB isn't what it used to be... I'm looking for my new networking site and to be honest, I think there are plenty to choose from... FB has sold out and I'm seeing really negative vibes with this site now... the only down side is the history and photo archive i have on here...: S

Thumbnail of user carolyna22
Utah
1 review
2 helpful votes
  • Send Message
August 25th, 2017

There is a competition of which involves hacker's vs. me. facebook.com was the latest. If you want me to use 100 characters, should I speak about the homeless family's in America, where a child doesn't have an address to register for school?

Thumbnail of user thomasp17
Norway
9 reviews
18 helpful votes
  • Send Message
February 1st, 2013

Number 1 social website. I use it daily and it`s great to communicate with friends, family and so on. It also has loads of entertainment stuff which is cool.
I don`t like the album section though. F. ex change an old photo with a new improved one without missing the comments on the image. The constantly changing site improvements and privacy policies are also very annoying.

Thumbnail of user rustyt4
South Carolina
2 reviews
1 helpful vote
  • Send Message
April 17th, 2017

Some conversations and a few meetings, but nothing has come of it. Too many views and not enough interaction/messaging to get to know people better. I am what you see on Zoosk yet you write someone a friendly message and they avoid you like the plague. Where is the etiquette? At least have the common courtesy to tell someone a reason why there's no interest. And that's usually the case. I would imagine some of these ladies find a partner, would their partner be interested in how rude she was?

Thumbnail of user lcc
Canada
1 review
7 helpful votes
  • Send Message
February 2nd, 2010

Circle of Moms is a great place to be... just so long as you can follow a few very basic rules. If you post racist jokes... have your cronies tell you how HILARIOUS they are... then stalk people who disagree with you and flag all of their posts... you'll have a great time! Luckily I have only known of two people on the entire community to behave in such a manner... and blaming it on a crazy, lunatic, liberal conspiracy isn't going to change that.

Thumbnail of user corys
Australia
4 reviews
16 helpful votes
  • Send Message
September 18th, 2011

I am surprised there are only 113 reviews of this vial creature. Yes, it is helpful but damn! If they would only maybe, try to keep the customer happy. It's like they genuinely have outright stopped caring about the user and know that people NEED it now so they just go ahead and do what they want. It's like that fat mean kid on the play ground, really nice until it gets what it wants out of you (candy/information) then, screw you, buddy.

Thumbnail of user garys275
New Jersey
4 reviews
2 helpful votes
  • Send Message
February 28th, 2018

Every time I ever had a problem with anything on Facebook and sent a support ticket they got to my problems right away these guys are great when it comes to worrying about there guests great response times thank you facebook!

Thumbnail of user gustavs5
Kentucky
3 reviews
5 helpful votes
  • Send Message
October 23rd, 2013

Best Social Media site on the Internet. I have found many lost friends, reconnect with people from High School, College and past work associates. Facebook has many games you can play as well. You can also post picture of your recent travels or events and share with others. I highly suggest you give Facebook a try if you have not already. And two bad if you did not buy there stock when it was at $18.00 a share. It is worth over $50.00 today.

Thumbnail of user hildag68
Illinois
1 review
1 helpful vote
  • Send Message
May 17th, 2022

2 days ago my Facebook got Hacked. Hacker created a Facebook with my email, hacker calling my friends and family pretending he or she was me. Crazy how they get a hold of your Facebook personal account not safe at all!

Thumbnail of user karenr81
Texas
2 reviews
0 helpful votes
  • Send Message
December 13th, 2015

I started using Choxi while it was still NOMORERACK. By the way, I like the new name much better. Anyway, Choxi has never done me wrong. Everything I have ordered has come on time and has always been the best of quality. I would recommend Choxi for all things you may need for your life and home. They offer great perks too. Free shipping deals and sometimes even $10 off vouchers. Choxi has been a wonderful resource for all of my Christmas shopping needs this year!

Thumbnail of user sumonh
Bangladesh
1 review
4 helpful votes
  • Send Message
December 1st, 2014

Positives include location, comfortable seating to relax in bar after a long day and sufficiently spacious room for 2. Cons include tiny bathroom with no storage and lukewarm water at best when showering at night.

Thumbnail of user deang54
Maryland
4 reviews
3 helpful votes
  • Send Message
January 27th, 2022

My page was hacked 2 months or so ago. Diet company plastered their crap over every one of my connections pages. I deactivated my account and every time I reactivated, the hacking continued. Did all their suggested fixes and nothing worked. Tried to call their 650# for customer service. They no longer have it and only refer you to their suggestion page on their site. I don't care how big and popular a site is, every great company stands up and stands behind their product with a customer service department to fix things and to answer sometimes tough questions. What a waste of time. The sooner everyone disconnects from this evil site, the better for this great country. See ya later, I'm gone.

Thumbnail of user damianr9
New York
7 reviews
23 helpful votes
  • Send Message
February 26th, 2018

Facebook is the worst thing that ever happened to the world. It is truly a pathetic site which draws a lot of nasty people who have nothing better to do than to complain about their stupid political nonsense. I never had a FB account, and never will! Whoever doesn't like that can kiss my fine white $#*!.

Thumbnail of user ajb3
GB
6 reviews
38 helpful votes
  • Send Message
September 9th, 2011

I like Facebook and I'm a huge fan / user but in recent weeks their lack of privacy controls has got worse, they keep updating things that were perfectly fine but yet don't concentrate on fixing the known bugs and issues, the privacy settings were just fine.

There is no way to contact Facebook over issues and usually websites that have no means of communication with them are fraudulent, so why Facebook doesn't have a contact us link is insane and so much for trying to be social when you can't even contact them is kind of ironic!

But due to their lack of privacy now I can only rate them with 1 *

Thumbnail of user brianm2679
Australia
1 review
12 helpful votes
  • Send Message
January 5th, 2022

This social media platform would have to be the most useless thing I have come across, run or "moderated" by a bunch of gutless and faceless hypocrites. They can apparently block or "temporarily restrict" a member's profile for no apparent reason, even when there are no policy violations or restrictions recorded against that member's profile. When a message is sent to them for explanation - they simply do not respond. In any other line of business - they would fail. They deserve to fail here as well.

Tip for consumers:
Facebook - or META as it is now called, is run by a bunch of gutless and faceless people who think that they are so much better than everyone else. Simply not worth the effort.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenc2
Washington
2 reviews
6 helpful votes
  • Send Message
October 19th, 2009

We think that there should be an other button when you chose your gender.
What about the hermaphrodites, or transsexuals, or people who want to be animals. We feel that websites are being discriminative by classifying Only "male and female".

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Facebook?