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Facebook

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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user farahb18
California
1 review
0 helpful votes
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May 16th, 2021

FaceBook should not stand with evil against the Palestinian people. They are fighting to preserve their land just like any colonized country fighting for it freedom. FaceBook as a social platform should not be biased. FB doesn't deserve any star

Thumbnail of user erikau20
New York
3 reviews
5 helpful votes
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January 4th, 2023

Facebook has a huge problem with scammers and fake accounts. They refuse to delete them even when they are obvious. Since they have an issue removing scammers and fake profiles, Facebook is complicate in these scams. They also made it easier for scammers to join groups. It is really sad that Facebook has chosen this route instead of backing real live people who just want to connect with others.

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Thumbnail of user nigeln
California
50 reviews
128 helpful votes
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January 27th, 2021

Facebook's guidelines are notoriously inconsistent. A young lady sent me a vulgar message and her comment doesn't violate the community guidelines. When I responded, FB gave me a two-day ban. Facebook no longer allows users to post articles via its facebook lite app. In order to post articles from a news app, I have to download the real facebook app which takes up over 210 Megabytes on my phone.

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Thumbnail of user elohoi
Nigeria
4 reviews
1 helpful vote
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August 28th, 2019

The Facebook site is easily accessible, makes communications between friends a whole lot easier, finding friends is a work over. They have a messenger for easy and private chatting. Video and audio calls are very easy to use and the clarity in vision and audio is superb.
Finally, they have introduced a free mode that makes you use the site even without data. What more can one ask for?

Thumbnail of user shawnm935
Pennsylvania
1 review
0 helpful votes
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August 26th, 2022

Selective censorship at its finest nothing less. Their community standards seem to waver depending on the user. No opportunity to explain your post or comment when in their opinion it violated their so-called standards and your account is restricted. To me that's nothing but a Gestapo Court

Thumbnail of user angelog
Tennessee
4 reviews
16 helpful votes
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May 12th, 2011

While I enjoy Facebook, I find it extremely annoying how every time you try to do something it seems like there is always an error or something causing you to have to come back later. Ive had problems with facebook, external apps, posting comments, etc. As a web designer I look at sites like facebook and I see the problems and I wonder how on earth a company that large could possibly ever let a new feature go live without knowing the kinks are worked out, I wish they would stop adding new features and fix those they have already.

Thumbnail of user bretthallettawtgb
Ohio
27 reviews
8 helpful votes
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March 22nd, 2024

Facebook provides many opportunities for communication and information exchange. However, their privacy policy sometimes raises concerns.

Thumbnail of user marka713
Philippines
3 reviews
0 helpful votes
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May 31st, 2019

Online business is the most modern way of earning a living while your at home other places, etc. and thanks to such social media sites that greatly enhances the probability of reaching out your customers,
Thus making it more risky to trust such customers, make sure to know your customers before any transactions.

Thumbnail of user jatint5
New York
1 review
0 helpful votes
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March 14th, 2021

Dear sir, i will not misuse the Facebook features again now i understood all the terms and conditions now I will follow all the rules and terms and conditions. Please review and open my account of tha reviewing information may take longer than usual problem facing. I Know sir it's happened all by mistake. It will never happen again i promise sir. It's my personal account so I'm weeping so much please sir give me a one more chance only. I swear I will not misuses the Facebook features again. I'm really really sorry for that whatever happened before. Thank you.

Thumbnail of user royj
Colorado
2 reviews
12 helpful votes
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June 12th, 2011

Face Book, whats' to tell, they are about the most idiotic sites ever. I only get on my site when someone says they want to chat there. Other than that, it sucks...! Need I say more? If they would stop trying to improve it so much and keep those GD wet behind the ears, young punk owners away from their computers it might have a "HOLY $#*!" chance.

Thumbnail of user johnc8296
GB
1 review
1 helpful vote
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May 12th, 2022

All I see on Facebook nowadays is spam messages in groups, sponsored ads and data gathering tools.
One ad I saw today was supposedly for a driving school. "Obtain REAL DVLA license" no website or phone number. Somehow Facebook thinks it is acceptable to allow access to young girls without checking the legitimacy of the advertisement.

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Thumbnail of user jimmya114
New Jersey
1 review
0 helpful votes
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May 27th, 2021

So, this is my first time using ASAP tickets, and I wish I had known about them before! They are legit. You get to work with an actual person who actually cares about you and your travel needs. In this day and age where everything is so impersonal and greedy, ASAP tickets is a breath of fresh air! So much better than any other way to buy tickets.

Tip for consumers:
Their prices are cheaper than anything you’ll find on the Internet, and their customer service is light years better

Products used:
International airline tickets

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Value
Quality
Thumbnail of user susanj89
Arizona
3 reviews
9 helpful votes
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July 31st, 2016

Ever try and buy something off a site and they insist that you log into Facebook first. Yup they're spying on you. They want to know your interests, your hobbies etcetera so they can tailor online ads that will catch your eye. My policy is stay the heck away from Facebook. It is way hacked and mostly it's just a way for some retailer to sy on you.

Thumbnail of user fatemah8
SY
1 review
1 helpful vote
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October 30th, 2021

I started buying things for this site for a while now. And Their products are just awesome. It's very nice Buying a gift card at the this store always feels like magic. The code is correct, received immediately. Thank you for your service!

Tip for consumers:
Ease of use

Products used:
Shoes

Service
Value
Shipping
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Thumbnail of user nataliem6
Oregon
1 review
1 helpful vote
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August 10th, 2011

Awesome site to stay in touch with all my friends and family I really couldnt live with out it. Helps me get through the tough times because I can talk to my family that lives out of state since we all have it on our phones sometimes its just nice getting a message on my facebook wall saying they're thinking of me. Plus i can show all my pictures of my ever growing family for my family to see its like they never miss a beat.

Thumbnail of user kimberleyl3
Canada
15 reviews
18 helpful votes
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April 20th, 2017

Facebook has a very wide variety of online games to play and I enjoy them immensely. Depending on the game you can play by yourself or with real people. The chat feature is nice so you can get to know other. Every once and a while you get some foul mouth person but Facebook will shut them down

Thumbnail of user ering218
Massachusetts
12 reviews
18 helpful votes
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January 7th, 2021

Try rumble and parler. You can speak freely there and you don't have to deal with the liberal bias coming at you from every advertisement and fast click. Propaganda site for communist takeover of America.

Thumbnail of user joeb2955
Michigan
1 review
2 helpful votes
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October 11th, 2023

Have tried to post a dozen or so photos, with comments, three times, but they - photos, comments, everything - disappeared every time before I could upload. That's 15 minutes wasted 3 times. You'd think an org. This big could maintain a better UX. What the $#*!, FB? Should I even bother any more?

Thumbnail of user lisag1003
GB
1 review
19 helpful votes
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May 7th, 2020

Why are so many people being locked out their account with no help from you guys?

You have no problem chit chatting with people?

I cant get rid of the TEXT VERIFICATION on my other account, it has my old number which is now not in use.

Because I can't get into my account, my adds are stuck running on continuous.
It's been 6 days already, I contact you guys over and over and nothing is done.

It's not just me either, the amount of people I see across all social media pages that have the same issue and they are all being ignored?

I'm not going to stop pestering you every single day since this is taking my money, what other options are you leaving me?

Thumbnail of user patriciah1053
North Carolina
1 review
10 helpful votes
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July 25th, 2020

Yesterday while posting as I do most everyday a notice jumped up and said I went against community standards with a post. The post was about anifta, and they said I was blocked for posting something sexual in nature. How did they get that? I When you go to the place to dispute their claim, you can type it all out and then you can't send it! So what is the point? I'm done with FB and their leftist ways. My friend then posted the same thing I did and is was OK.

Thumbnail of user willeoh
Arizona
1 review
0 helpful votes
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November 22nd, 2022

Best workout leggings of all time! Lifts and rounds your booty like no other. I'm obsessed.
I normally have a flat butt but these miracle leggings gave me my dream butt. I have worn these leggings every where.

Thumbnail of user angelab1820
Tennessee
1 review
0 helpful votes
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October 26th, 2021

Last minute order for the Kirby High School Cheerleaders Homecoming Game. The Cougars were very sporty in their team football jerseys. The order was received in time for printing, and the Jersey looked great. Happy with this product.

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Thumbnail of user liteinthe4est
North Carolina
1 review
1 helpful vote
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March 5th, 2024

Just one long advertisment and a million suggestions. Also hooks you up to follow people you did not follow. The worst app ever. Im done with fb!

Thumbnail of user sonjaj5
GB
4 reviews
3 helpful votes
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September 26th, 2018

Facebook is ok, but I feel that they are becoming too corporate lately.
Facebook is now covered in adverts which is extremely frustrating! But overall it is great for messaging people and keeping up tp date with the news.

Thumbnail of user cindic
Maryland
1 review
2 helpful votes
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February 25th, 2011

I have been trying to contact the site help center about drug dealing going on between kids in our jr. High. I have called the useless customer service # several times leaving a message every time. No answer and no call back.
Facebook needs to go bye bye. I love keeping in contact with my friends, but i will risk losing it to stop the drug dealing between kids!
LEASE HELP! I even called local news and NOTHING!

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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