• Bookmark

    Facebook

Facebook

Write a Review

Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
See all photos
How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
See positive reviews
Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user lottieh16
New York
1 review
2 helpful votes
  • Send Message
October 27th, 2024

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Tip for consumers:
Facebook should make the platform a better place for users to enjoy

Service
Value

Date of experience: October 27, 2024

Thumbnail of user philippe.girouard.a
Canada
1 review
0 helpful votes
  • Send Message
August 14th, 2024

I was really looking forward to trying out Meta AI, but unfortunately, it's been a disappointment. The responses often feel generic and lack depth. I've had to repeat myself multiple times, and even then, the AI seems to miss the point. The conversation feels forced and unnatural, like I'm talking to a robot (which, I guess, I am). The lack of understanding and insight has been frustrating. I was expecting a more intuitive and helpful experience, but it's a letdown.

Date of experience: August 14, 2024

Thumbnail of user lindam10254
Massachusetts
1 review
1 helpful vote
  • Send Message
December 17th, 2024

My experience with Facebook has become increasingly difficult and frustrating to say the least! Originally posted some high ticketed profile/name brand clothing names on MarketPlace, were denied because somehow not allowed?, explanation extremely poor, I then closed my account. Recently tried Re-opening account because of MarketPlace, received request from DuckDuckGo engine search provider requesting MY location outside of using their app.-Not okay with me-They overstepped requesting my location which I originally provided to them! I Do Not Feel Safe With Any App Requesting My Location, My Right! Recently attempted to re-open, was then denied. They want full control of all ALL your personal information, This is a Red Flag and Not Safe!

Date of experience: December 17, 2024

Thumbnail of user veeh15
South Africa
2 reviews
7 helpful votes
  • Send Message
July 28th, 2024

This man is on fiverr and Facebook and sold me a logo he "designed from scratch" only for me to find the same logo online for sale though a company where he stole it from. This logo is for sale to anyone and everyone through the site discovered online.

Avoid this thief at all costs to avoid disappointment because he is dishonest and your "new logo" will be found on the internet oused by many others. Copyright infringement, fraud and a few other transgressions come to mind...

Tip for consumers:
This man steals logos online and sells them as his own. He is a fraudster

Products used:
Logo design

Service
Value
Returns
Quality

Date of experience: July 28, 2024

Thumbnail of user rickf654
Cyprus
1 review
2 helpful votes
  • Send Message
August 3rd, 2024

I did not like it, there is nothnig to do there, many outdated profiles and very few real genuine accounts. I registered two years ago and it was much better then. Now I started using it ago and it is a shadow of its former self.

Service

Date of experience: August 3, 2024

Thumbnail of user wilberts54
Minnesota
1 review
1 helpful vote
  • Send Message
December 3rd, 2024

Avoid this unfortunate company at all costs; they scammed me swiftly. I requested a withdrawal over a month ago, and they told me it was processed, only to find out it wasn't. I then took all my evidence to A -M -D- A -R- K_ L+ I +M +I+ T+ E+ D * C0M, and within a few days, I got back my entire profit and a refund.

Service
Value
Shipping
Returns
Quality

Date of experience: November 1, 2021

Thumbnail of user hueys24
Arkansas
5 reviews
3 helpful votes
  • Send Message
June 20th, 2024

I have a profile on facebook but awhile ago I received a contact from another member there. That person was named Sarah Seam. She said that her location was Maumelle Arkansas. I was surprised to see on her facebook page that she for a fee of 80.00 for an hr and 200.00 for a whole night was offering sex/hookups. It was clear that she was a prostitute. I reported this to Facebook but t has been months and Sarah Sean post is still there.
I also discovered that Sarah Sean is scamming people out of money by requesting they send it to PayPal and mark it Family and Friends. However when a person does that they cannot recover those funds.
She will never met you.
I don't understand why Facebook has these scammers on their site and when reported - do not remover them.

Date of experience: June 20, 2024

Thumbnail of user akkasali4536
Bangladesh
2 reviews
0 helpful votes
  • Send Message
June 10th, 2024

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh.
I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2024

Thumbnail of user sengrasangma580
Bangladesh
1 review
2 helpful votes
  • Send Message
June 10th, 2024

There's a lot of negativity and misinformation circulating on Facebook. It can be frustrating to see people spreading false information, especially about important topics.
The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh.

Service
Value
Shipping
Returns

Date of experience: June 10, 2024

Thumbnail of user rabhasikul
Bangladesh
1 review
1 helpful vote
  • Send Message
June 10th, 2024

Facebook has been a great way to stay connected with friends and family, especially those who live far away. I love seeing updates on their lives and sharing mine with them.
Sometimes I find myself spending way too much time scrolling through Facebook. It can be a real time suck, especially with all the clickbait and endless feeds.

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2024

Thumbnail of user ask045508
Bangladesh
1 review
1 helpful vote
  • Send Message
June 10th, 2024

Facebook has been a great way to stay connected with friends and family, especially those who live far away. I love seeing updates on their lives and sharing mine with them.
I follow a lot of news and educational pages on Facebook. It's a great way to stay informed on current events and learn about new things in a fun and interactive way.

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2024

Thumbnail of user veryf4
Illinois
6 reviews
1 helpful vote
  • Send Message
August 25th, 2024

Transmission Garage Xpress LLC was closed due to tax forfeiture and now has a new location and name but same owner! They are now called "Transmission Garage" and they are now located at 1718 College St. Houston TX *******. https://www.facebook.com/p/Transmission-Garage**************

I took my van there because it would stall when I put it in gear. They called and said they fixed the problem and it wasn't transmission at all! They replaced a couple sensors and the distributor and charged me $800. I paid them and took the van, but quickly found that it would not shift out of first gear properly!
I took the van right back and they diagnosed it again and said that they needed to rebuild the transmission.

I agreed based on their expertise. I asked them to also replace the transmission mount and carrier bearing and inspect the rear end. They took 3 weeks to rebuild my transmission and they charged me $2200 for the rebuild. They did not replace the broken transmission mount they reused it! They did not replace the carrier bearing or inspect the rear end. When I got my van back and drove it home the rear license plate was missing! I went and looked closer and saw that not only is the license plate and frame gone but the part of the bumper that holds the license plate was bent and had marks that match up to the forks on a fork lift!

I called and spoke to Victor and he confirmed that they do use a fork lift sometimes to move the vehicles. When I told Victor of the damages to my van he said they would fix it if I brought the van back to them. When I told him I did not want them to do the repairs and that I have my own body shop that will fix it, Victor said his boss would contact me. When I spoke to Luis (Victor's boss) 2 days later he acted like they did nothing wrong and claimed he knew nothing of the situation, even though Victor told me that he would inform his boss of the problem. He said they don't use a fork lift to move vehicles at first, then he admitted that they do. He said he disputes the damage was caused by them and insists that I bring the vehicle to them to be inspected before he will pay for anything.

After nearly an hour on the phone Luis agreed to pay for only the part and the license plate replacement, but that he would have to buy the part and I would pick it up from him and I would have to install the part myself if I didn't want them to install it. Luis refuses to pay for my time missed from work to get the replacement license plates and for the time it will take for a body shop to properly install the part Transmission Garage damaged. An honest and fair business and business owner would pay for the damages they caused to a customer's vehicle and not try to lie to avoid paying for their mistakes.

It will cost me $381.50 to fix the damage that Transmission Garage caused to my van.

I do not recommend using this shop for anything.
https://www.facebook.com/p/Transmission-Garage**************

Tip for consumers:
Deadbeat owner refuses to pay for the damages his Transmission Garage caused to my vehicle to this day!
Learn from my mistakes and stay away from this place!

Date of experience: August 25, 2024

Thumbnail of user williew494
Bangladesh
1 review
0 helpful votes
  • Send Message
June 4th, 2024

Out of all the social media platforms I use, Facebook is by far the best. It offers a perfect balance of personal and professional networking opportunities. The interface is intuitive, and the privacy settings give me control over who sees my content.

Date of experience: June 4, 2024

Thumbnail of user danielv1336
Bangladesh
1 review
0 helpful votes
  • Send Message
June 4th, 2024

I've been using Facebook for years, and it's been an incredible platform for staying in touch with friends and family all over the world. The interface is user-friendly, and the features are continuously updated to improve the experience. Highly recommended!

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2024

Thumbnail of user marko1521
Pennsylvania
2 reviews
1 helpful vote
  • Send Message
June 9th, 2024

I would like to say it's the worst site online not only do you get fact checked but you get stalkers and worst yet people to try to steal your ID. YOU GET EVIL PEOPLE IN THE MESSAGES AND FACEBOOK NEEDS TO UPDATE ABOUT HUMAN TRAFFICKING, THE OTHER VICES ON DARK WEB, GUNS, BAD PEOPLE DOING LUSTFUL THINGS NOT PG, AND ALL THE CORRUPTION. NOT AN ETHICAL BUSINESS. WWLAC WILL NOT BE APART OF THEM.

Date of experience: June 9, 2024

Thumbnail of user ktownboy66
New York
10 reviews
6 helpful votes
  • Send Message
May 19th, 2024

I have twice attempted to share positive, intellectual information via the fb media web. And twice I have been shut down by the zuckerberg circus.
The facebook page tends to be negatively inclined as it allows: MONEY SCAMS, SEXUAL LEWDNESS, RACIALLY DIVISIVE CONTENTS, AND POTENTIAL DAMAGING POSTINGS.
My postings were written to educate, motivate, uplift, and to inspire the mind, body, and soul with positive information. Hopefully, our courts will hold MZ liable for his capitalist exploits!

Date of experience: May 19, 2024

Thumbnail of user birgerb3
Denmark
2 reviews
6 helpful votes
  • Send Message
April 9th, 2024

Facebook is one of the most censored sites. It do not allow ALL truth. They also grab all your privasy. Converted jo plane enlish, it is a satanic site, and you should be aware. Any site prohibit truth, any site stealing your privacy is of this nature.

Date of experience: April 9, 2024

Thumbnail of user shacaran
New York
1 review
3 helpful votes
  • Send Message
March 5th, 2024

What in the world, why can't I login into my Facebook account. I was locked out for no apparent reason. (Were working on it and we will fix as soon as we can) Fix what nothing is broken. It's great social platform. I guess they don't want certain people on Facebook. Disgraceful

Date of experience: March 5, 2024

Thumbnail of user americagratesagain
Canada
8 reviews
6 helpful votes
  • Send Message
April 25th, 2024

Jug-eared little d-bag. Jug-eared little d-bag. Jug-eared little d-bag. Jug-eared little d-bag. And so on.

Service
Value
Quality

Date of experience: April 25, 2024

Thumbnail of user brianw380
Texas
7 reviews
22 helpful votes
  • Send Message
January 21st, 2024
• Updated review

Facebook is broken, it has been for years. I have 3 accounts only one of which I can access. I used to be able to switch back and for between my main account and my secondary account. I can no longer do so.
If I accidentally hit the wrong button and my feed disappears I can't get back to where I was. Too many ads, too many suggestions for subjects I have little to no interest in. It's all such a mess and there is no way to contact anyone to complain, etc.

Date of experience: January 21, 2024

How the mighty have fallen.
December 13th, 2022
• Previous review

Oh where to begin. I used to love FB. Now, it's a love-hate relationship. I had an original account that I can no longer access. I have a secondary account, same name, etc. It was created by me at some point in time and I can no longer recall why. Anyway, I used to be able to switch back and forth between the two. I can no longer do this. The site is now littered with ads for websites, and subjects I have no interest in. The whole thing is broken. I'm sure this has driven away lots of users because so many of the people I have listed as friends apparently no longer use it. FB is now a sad joke.

Service
Value
Quality

Date of experience: December 13, 2022

Thumbnail of user thomasc1770
Connecticut
1 review
3 helpful votes
  • Send Message
July 29th, 2021

We use Milwaukee tools for all our plumbing jobs and many of the other contractors are amazed at the quality, durability and battery life. I have to keep a close eye on them so they don't disappear off the job sites. Every tool ever purchased has arrived within a week or less and is exactly as described. The price is competitive and free shipping makes it an ideal purchase for my business. No issues with this merchant. Thank you for great service and another great Milwaukee tool. Looking forward to making more purchases in the near future.

Service
Value
Shipping
Quality

Date of experience: July 28, 2021

Thumbnail of user aprilw342
Kentucky
1 review
5 helpful votes
  • Send Message
January 7th, 2022

Facebook is nice for the memories and connecting with family and friends but, their whole community standards are ridiculous. God forbid you use a term like " I could've killed her for taking pics of me while I was in labor" or "my teenager is so mouthy at times I wanna knock her out" rhetorically!? Like, y'all can't decipher between an unintended type of comment and a real threat? Without banning someone or a preset determined amount of time?

Products used:
None, most of Facebook ads to purchase are scammers or take 2-5 weeks longer to receive than they advertise. Also, the product is usually not what they claim. But, that has nothing to do with my review. My review is of Facebook and itself in their ridiculous algorithms that ban you for a simple unintended phrases being used in a context that they don't even view to see if it's innocent or an actual threat!

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2022

Thumbnail of user rlwalters01
Washington
1 review
1 helpful vote
  • Send Message
November 18th, 2023

If any other company had this many data breaches it would have been shut down long ago. What make facebook immune with no real customer service and no accountability. This site should be shut down until its made accountable for its past. And new checks put in place and a new for of reporting to the public when breaches occur, like every other company is required to do.

Service
Value
Shipping

Date of experience: November 18, 2023

Thumbnail of user paulm39
GB
8 reviews
50 helpful votes
  • Send Message
May 6th, 2011

If common sense is used then great for staying in touch with friends. There are lots of viruses, web browser exploits and other scams if you're not careful also has a ridiculously vague privacy policy!

Date of experience: May 6, 2011

Thumbnail of user anaisn
New York
10 reviews
35 helpful votes
  • Send Message
August 31st, 2011

It's addictive... I only wish they would stop with all the privacy issues. It makes me want to just close down my page forever and not have to worry about it anymore... I really think it's great though that old friends who have lost touch can find each other through facebook.

Date of experience: August 31, 2011

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Facebook?