• Facebook

Facebook

Write a Review

Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 621st among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
See all photos
How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user johnh55
Michigan
3 reviews
2 helpful votes
  • Send Message
June 23rd, 2011

I have been on facebook almost 3 years and haven't had a single site related issue. I've found long lost friends and have met new ones. There are plenty "In my opinion" plenty of security settings for you to choose from and "again" I haven't had a site problem or security issue since I've joined and I haven't heard any issues from friends or family members on facebook either. GOOD SITE :)

Thumbnail of user uniquer1
Colorado
1 review
0 helpful votes
  • Send Message
December 27th, 2020

My birth year was accidentally updated to 2016 (I'm obviously NOT 4) and within seconds my account was disabled before I could even try to correct the mistake. That was 3 months ago and despite submitting my ID numerous times, sending complaints thru BBB, and the Attorney General of CA facebook has done nothing to help. I've lost an account I have had for nearly 8yrs but more importantly I have lost connection to family and friends during a pandemic when facbook is pretty much the only way I can see them nowadays. I've missed all the photos, and videos of precious moments. I've missed reaching out when a friend is in need. I've missed sharing important things in my life with them. Its a terribly hurtful thing to do when someone has gone above and beyond to try to help fix this small error.

Tip for consumers:
Dont expect help...facebook isn't run by humans

Products used:
Personal account, market place, messenger

Service
Value
Shipping
Returns
Quality
Thumbnail of user cutep1
Pakistan
3 reviews
0 helpful votes
  • Send Message
July 18th, 2022

I like to use Facebook. To meet new people & relatives.we touch each other.to get and Conway our information. When we meet new people we understand environment in our country. We get informations too there.

Service
Value
Shipping
Thumbnail of user maleashal
Utah
1 review
11 helpful votes
  • Send Message
December 9th, 2009

I joined this community hoping to make new friends and share/receive advice from other mothers. While I did make some friends, most of the mothers are negative and felt the need to personally attack other moms on the site. They were belittling to so many mothers just trying to seek advice on better ways to raise their children. Trying to bring these problems to the Admin. Of the site was joke. She never seemed to take care of any of the problems that I put forth to her. She ignored them and let them continue.

I would never return to that site and I would NEVER suggest this site to anyone else.

Thumbnail of user stephenb73
Vermont
6 reviews
43 helpful votes
  • Send Message
September 13th, 2015

A week ago I was hacked into from the facebook server. This person that hacked into a Church ministry on facebook sent out some very bad porn movies! All my friends were tagged in these posts and by the time I got home because of many calls saying steve you have been hacked into! By the time I got home, in 10 minutes from when I left home. I got the facebook shut down and fixed the problems! Anyways because of this hack facebook has shut me down from posting to any groups! Even my own groups that I have started! I have contacted them many times and no responce from them at all. Plus they now have made it where I can't even contact them to complain! Far as I can see, if you are hack into on Facebook, you may as well shut down facebook for good! I am being punished for someone that hacked into me!

Tip for consumers:
Keep your password changed every other day! It's easy to hack into someone that does not change there password often!

Service
Value
Shipping
Returns
Quality
Thumbnail of user testic1
Uruguay
1 review
0 helpful votes
  • Send Message
February 23rd, 2018

You will never receive an answer from facebook.com or from its customers service. How could be possible? From Google, Gmail, and Youtube, i always had an answer if i needed, but from facebook.com its customers service will never give you an answer, but facebook's system will always block your account, or will penalise your behaviour, and you will never have any answer about nothing!

Thumbnail of user noele46
Australia
1 review
0 helpful votes
  • Send Message
February 16th, 2022

Face book is a socialist based platform it's free and as long as you follow there agenda you can use it free it allows bullying as long as it's towards there agenda so if you have common sense and logic this platform is not for you.

Thumbnail of user lisaw42
GB
1 review
0 helpful votes
  • Send Message
July 3rd, 2013

Awesome site/group for people living in the Teesside area of UK, recycles unwanted items and members give away their trash and other people ask to be considered for them, keeps local landfills down and gives items a new lease of life

Thumbnail of user noeliac
Rhode Island
2 reviews
5 helpful votes
  • Send Message
November 27th, 2012

I love facebook its easy to connect with family and friends has fun apps and its easy to use i and i really never had a problem with facebook its like 1# in my social network list and its way better than myspace

Thumbnail of user rzar
Washington
6 reviews
25 helpful votes
  • Send Message
August 8th, 2020

They purchased a controller from me via eaby. They broke the controller and used ebay return policy to return it broken. These people are extremely dishonest. On ebay they changed their story about the Controller several times. I wrote a review on google now again they changed their story. Now they are saying it is the shipping guys that broke the controller. It is amazing how these people are dishonest. I am also extremely disappointed at ebay. Ebay only think about their own pocket and let people like GAMES AHOY get away with this kind of dishonesty.

Thumbnail of user terid75
Ohio
3 reviews
0 helpful votes
  • Send Message
September 27th, 2021

I'm normally not a fan of downloading any app or program that suits my fancy. Grammerly however, has proven to be helpful for my future endeavors.
I have been toying with the thoughts of writing a book. I have attended a virtual writer's retreat and spent money to improve my understanding of writing. When I came across a Grammerly advertisement I thought I should at least give it a try.
Wow! Grammerly is more than I Imagined! It has revived my energy and renewed my confidence in my ability to produce a quality product because I have written intelligently and with clarity.
Is It possible that my book will turn into a series of books? Yes, it is, thanks to Grammerly!

Thumbnail of user rhiannec
Washington
6 reviews
26 helpful votes
  • Send Message
May 16th, 2012

Facebook is an amazing way to find old friends that you lost touch with and keep in touch with friends you still have. Facebook has great security settings so that all your information can be as secure and private and you want it. The new timeline layout for your personal profile allows you to look over your life easily. It really is an amazing way to connect.

Thumbnail of user js1412
Ohio
1 review
2 helpful votes
  • Send Message
November 21st, 2020

One sided bias filled content that should be renamed "leftbook". If you belong to any other political party other than the left, your post will be riddled with "fact-checkers" that are either under prepared or has complete political bias. Those wishing to post information and belong to the left, facebook is for you and for all others, facebook will constrict your opinion, facts and flow thereof.

Thumbnail of user neerajk56
India
3 reviews
0 helpful votes
  • Send Message
November 16th, 2021

I consider Facebook the topmost social media platform which was earlier known for only social networking but now plays a big role in business perspective too. I found Facebook as the best place for networking and business. The best place.

Products used:
Networking and connection building by following groups and pages.

Service
Value
Thumbnail of user bkomisarek85
Georgia
1 review
2 helpful votes
  • Send Message
October 8th, 2022

Allows hackers to gain access to accounts, change emails and passwords, and delete contacts all in the same day. No support to gain access back to accounts, no real support whatsoever... Unable to speak to a single person to help my problem. Horrible company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user benh57
GB
14 reviews
63 helpful votes
  • Send Message
December 30th, 2018

They're always offended by words on a screen, ashamed of nothing regards letting their users sell duty free cigarettes by the carton load imported from mainland Europe on the Facebook marketplace.

Moderators of the site are good at turning humorous comments made by users responding to news stories on media outlet pages in making out that the comment made is in their eyes promoting "hate speech" All the while, they are permitting users of the site in selling regulated products such as cigarettes that have been imported from mainland Europe (TAX FREE) for the seller to profit from for their own gains.

Apparently it is OK with facebook allowing this to happen as shown by the screenshot of the report that had been made over a month ago "15th November 2018" in relation to this seller selling imported tax free cigarettes. While a comment I had made got taken down from a media outlet not even 2 days after I had made it.

If that's not a joke, I don't know what is..

Thumbnail of user ioanap
GB
4 reviews
8 helpful votes
  • Send Message
July 9th, 2010

How can I not review Facebook. Everyone knows it but I spend half my life here. It is so good for me (I am au pair in England) so it is good for to keep in touch with my friends at home. I used to be Hi5 user but I am a FB convert.!

Thumbnail of user tamekac14
Texas
1 review
0 helpful votes
  • Send Message
July 12th, 2021

My account was hacked and I have not been able to login because the hackers changed my email address. I can not report it and can not change it because Facebook makes it impossible. They have no phone number or email where you can talk to someone. I have been dealing with this for two weeks with no help. I even tried to report it through another persons account, but have been unsuccessful. I asked to speak to a manger, get an email, or an address to write a letter. No response from the agent that was helping me through my son's account. They just stopped responding to me. At this point I just want my pictures of my son's and deceased mother because I am sooooo disappointed. I have had this account for over 10 years with no problems and now it is gone. This is so sad from a company so large.

Thumbnail of user sophiat204
Greece
1 review
0 helpful votes
  • Send Message
July 13th, 2022

This page supports rapists, misogunism and any kind of hate speech against women. They support women violence too. Every time i report something like this, I get an answear that it doesn't go against Facebook community policy. Sometimes they blocked me instead of the man who indulted and threatened me. I think violence starts on Facebook, the authorities should block this site

Thumbnail of user norberte5
Washington
1 review
17 helpful votes
  • Send Message
November 19th, 2020

I have seen first hand many many post about Donald Trump and Russia collusion and Quid Pro Quo and Facebook does nothing to post that these were baseless accusations. Say any thing negative about Joe Biden no matter how factual and they will remove it or post a misleading comment that can not be removed. Facebook should lose all Federal Protections!

Thumbnail of user saged13
California
1 review
1 helpful vote
  • Send Message
November 19th, 2022

Placed me on a 30 day restriction for calling a angry lady a fish and she was cursing and made few threats and Facebook didn't place her on restriction and they wouldn't let me appeal it. I hope this company go bankrupt soon

Service
Value
Shipping
Returns
Thumbnail of user steviet
Pennsylvania
3 reviews
6 helpful votes
  • Send Message
September 17th, 2009

I can not believe that facebook wants people to verify if they are a real person now if they want to use a user name. Facebook now have this phone call requirement to call people that desire a user name. This so-called verification makes NO sense and is useless. Anybody can sign up to facebook with a fake first and last name BUT if they want to have a user name facebook wants people to verify if they are a real person! This makes absolutely NO sense. Who do they think they are, the FBI? Unbelievable! There are a lot of better sites than facebook like Hi5, skyrock and even myspace which has improved. Plus, myspace lets you have your own page with any user name of choice for public viewing. So, I had enough of facebook! If you ask me, facebook sucks!

Thumbnail of user jinij3
Washington
1 review
1 helpful vote
  • Send Message
January 29th, 2022

Facebook is not a mere business company; it has grown in to an extremely political and repressive entity.
It is difficult to communicate with it and never provides a direct way to communicate. None of the helps it provides is useful. I think, Facebook should be faced out and rejected. It is getting worse by the day. Mr. Zuckerberg only cares about his wealth now and does not care about equal treatment of the users of his platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user js460
New Jersey
39 reviews
76 helpful votes
  • Send Message
August 7th, 2018

I think they would get a 5 if they weren't trying to sell mine and everyone else's data. The system has gotten a lot less clunky over the years, but I feel like ads are being thrown at me left and right. Obviously they need to make money somehow, but it would be nice if it felt less spammy.

Thumbnail of user nancya1606
Arizona
1 review
0 helpful votes
  • Send Message
April 23rd, 2023

I am always getting restricted for things lke comments about movies while I see others actually threatening groups ( like Democrats) and that's fine. I am so tired of the bias. Of course I couldn't post this on there. I'd probably be restricted for another month.

Service
Value

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Facebook?