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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user leilanil
Georgia
3 reviews
7 helpful votes
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March 17th, 2009

Great Networking with friends - Join Facebook today! Find friends you have seen or talked to in years. Share your pics. I joined and put my pics on their site for my friends to see. They loved my pics, and it encouraged me to join SiteJabber. Now, I'm in 7th heaven.

Thumbnail of user kriss327
Luxembourg
2 reviews
2 helpful votes
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December 24th, 2020

If you want everything you post on facebook to be used against you then this is the site for you. Zucherburg is using Facebook to help China become the number one super power and destroy America. Why you ask? Follow the money. FB makes its money off off selling personal data and tracking you. America has 300 million people, China's population is 1.4 billion. China uses the data it gets from social media to control its people and now they are using it to control America. Zucherburg has sold out America and the rest of the world for money and power.

Thumbnail of user nathanr155
Ohio
2 reviews
3 helpful votes
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July 25th, 2020

Facebook has bad customer service.
They don't accept calls. They were unhelpful and wouldn't help me with the Notre Dame Cathedral Fire.
Twitter helped me more than Facebook.
Facebook didn't offer any support for working with my complaint with the Notre Dame Cathedral fire.

I also asked Notre Dame on twitter if they had a light outage in Brio Italian April 11,2019. This was 4 days before the fire. I also called a University and told them I had an emergency.

I asked someone if they needed help July 8,2020. July 9 they had a protest with the Notre Dame crane.
https://abcnews.go.com/International/wireStory/climate-activists-protest-notre-dame-cathedral-crane-*******

Where is Facebook?

Thumbnail of user maricora
Saudi Arabia
1 review
0 helpful votes
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December 21st, 2017

I am obsessed on diamond rings, if I need to buy every year I will do it but priorities first than wants thats why I chose Julias jewelry online shop for my wants. I love their rings and I never regret buying from them.

Thumbnail of user sandrar124
New York
8 reviews
0 helpful votes
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August 29th, 2017

Hello

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With this info, he can grant you access to the target phone records, call records, text messages including deleted texts that goes as far as 8 months, access to social profiles attached to the email and phone number.
He also does other database hacking and spyware development.

You can also request for proof before making payment. They also have a money back policy in rare cases of dissatisfaction.

Regards, Rob

Thumbnail of user tjm129
Mexico
1 review
5 helpful votes
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April 20th, 2020

Ok we've all seen the problems with privacy issues on the media, but this one is the icing on the cake. I legitimately joined this company a few weeks ago. A few days ago, upon sign-in i was asked to complete a captcha and of course did not, and wondered to myself "what's this all about".
They had locked me out of my account for no reason whatsoever. My only reasoning behind it is i did not upload a photo of myself when prompted, their script re-assured that the photo would only be used for their own purposes.

So, no picture, no access.

Thumbnail of user timothyk18
New Jersey
6 reviews
24 helpful votes
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January 14th, 2018

Many years ago i decided to eliminate my facebook account, There wasn't too many reason as to why, it was more on the lines of...'Really'?...'Say What?'...'Your'e Kidding'!... After many years of bogus information, stacks and stacks of commercial promotions in my inbox/messaging, i had had enough, Many other websites that have a large contingent of members do a pretty darn good job moderating out the garbage & spam. Maybe someday the Facebook castle will tweak up the site security and fact checks to eliminate, or at least lessen the amount of true trash others post on the site, Not much else to be said,,, i use the fone & emails to contact far away friends, (real ones), at least i do know they arent some computer generated bot seeking unwanted access to unknowing individuals,

Thumbnail of user chrisd219
California
9 reviews
9 helpful votes
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January 14th, 2019

I own former GMN lives group and they restricted my friends till January 20 2019 at 7:30 p.m. I think that is not right since they have not restricted qucikrewards.net facebook page to get more friends and I am trying to beat their site if possible-but it is going to be difficult for me to do.

Thumbnail of user lanxiangz
Virginia
1 review
0 helpful votes
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May 1st, 2022

I'm a landlord and I post a house for rent, however, the next day, facebook block me for no reason. I try to call them, but There is no customer number I can call, my number is *******469. My address is 1418 Mckinley Ave Bristol VA. I'm a real landlord and I didn't do anything wrong. I request them to unblock me, but no responding at all. We alway like Facebook, but, they block me for no reason, very disappoint.

Products used:
I'm a landlord and I post a house for rent, however, the next day, facebook block me for no reason. I try to call them, but There is no customer number I can call, my number is *******469. My address is 1418 Mckinley Ave Bristol VA. I'm a real landlord and I didn't do anything wrong. I request them to unblock me, but no responding at all. we alway like Facebook, but, they block me for no reason, very disappoint.

Service
Thumbnail of user rogerg48
Michigan
28 reviews
153 helpful votes
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December 24th, 2020

Whenever I get into an argument about COVID, 9 times out of 10, it comes from Facebook and is easily debunked. It's a haven for uneducated working class rural types who had poor educations, hate science and hate teachers and professors. Even worse, because this information is coming from Faceboook, people think it somehow gives it credibility. I have no idea how this is allowed, it's crazy. It's literally one of the worst sites ever created.

Thumbnail of user angiea244
Washington
1 review
5 helpful votes
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March 23rd, 2023

Fartbook and instagram are run by a greedy controlling dictator whose name is mark Zuckerberg. Facebook is full of negativity and makes me miss my grandma so much because she was the only nice boomer and Facebook is full of really mean nasty lead poisoned boomers. It's detrimental to mental health. Ban Facebook keep TikTok. Stop lobbyists and put term limits on politicians.

Thumbnail of user arinw4
Kansas
1 review
2 helpful votes
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March 1st, 2022

I was recently hacked and my account suspended for posts created by my hacker. While my account was suspended, my hacked charged just under $500 to 2 cards I had on file with Facebook that I used to advertise my small business. I have been unsuccessful in reaching a live person, have not had responses to my emails and my account has been "under review" for over a week. I cannot believe a company as large as FB wouldn't have live customer service reps or at least respond to emails. When or if my account becomes active, I will be telling all my personal and business friends and followers to follow me on other platforms. Absolute nightmare!

Tip for consumers:
Don’t expect any kind of customer service if you ever shall need it.

Products used:
Na

Service
Value
Quality
Thumbnail of user catherinen100
Arizona
1 review
6 helpful votes
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March 26th, 2020

Very shady buisness. No wonder people are taking legal matters with this company into their own hands and are also coming after this company for all the biased shadiness. Having their buisness take a political position as democratic while censoring conservative views while claiming they're just a free social network to everyone and everyone's point of view is a bold face lie. Anyone willing to join the cause can donate to prageru. I dont work for them but I've seen them go to court for this stuff and they're not done yet. I'm willing to join them to be treated fairly.

Thumbnail of user maryc1935
Wisconsin
2 reviews
4 helpful votes
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November 16th, 2020

Silences every voice that does not comply with FB agenda. Fact Checks are in their pockets that censors. FB is Propaganda machine. The direct you to conform to THEIR ideas and will silence anyone who does not comply.

Thumbnail of user mikej1577
Maryland
1 review
0 helpful votes
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May 20th, 2022

Censorship, islamophobia, Russophobia etc. The company has biased when it comes to censorship. If you threaten to kill Muslims or Arabs or post racist stuff against them the company doesn't see it against their rules, even if you report it; however, if it's against anyone else they ban or block people accounts. Double standards and racism and spying made me delete the app I don't need it.

Value
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Quality
Thumbnail of user adamz28
Canada
2 reviews
17 helpful votes
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June 19th, 2019

Tried to sell my old Dell PC and got deleted for breaking the policy on Facebook. I have a business Facebook page and because if one use who just wants to make trouble reports my video pictures and website link so now the pictures and videos got deleted and my website link is blocked... I post for help on the Facebook community page and it got deleted that was 2 months ago. I tried to make a new one today and it said my account is locked I fixed it and tried to make the same post because it didnt get made and it says I been banned from using this page. So now I can't even get help from Facebook support.

Thumbnail of user instantt
California
1 review
1 helpful vote
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March 9th, 2014

Instant Response Towing is the best towing in Phladelpha, PA. If you stuck on the roadside? Out of gas or locked out of your vehicle? We are here to help! With over 23 years of experience in the towing business, serving Philadelphia, PA.

Keywords: towing, towing service, towing company

Telephone:*******502

Thumbnail of user brittanys70
Pennsylvania
2 reviews
0 helpful votes
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March 29th, 2023

Paying off the corrupt greed filled people in congress to ban your competition all while actively collecting and selling information. Deactivated Instgram and Facebook is next. Enjoy the ratings, stock, and other revenue tanking!

Thumbnail of user actorb
Australia
2 reviews
33 helpful votes
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August 1st, 2016

Overpriced and really bad customer service. Lighting is terrible, poses are terrible, backgrounds are terrible and your face will be badly photoshopped to compensate. If you complain about her, or don't like your photos - then tough luck. You will never hear from her again. This photographer ruined my chances of work and did not give a damn. Lost money on this lousy service. Just because you have a fancy, expensive camera does not make you a photographer. Hopeless and completly unsympathetic. Do not engage with this amature photographer you will end up regretting it.

Tip for consumers:
Find a real photographer with an established business, not some facebook wannabe.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabetho811
Wisconsin
2 reviews
0 helpful votes
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February 7th, 2022

These $#*!s are letting hackers steal people's accounts and when I send proof it's my account they won't let me have it back! My children are on there and I'm scared they are gonna end up on some pedophiles computer but they don't care and have no way to talk to anyone to fix it since me sending my government ID doesn't work I need to talk to someone!

Tip for consumers:
Secure ur site and never accept friend requests by anyone u don't know personally

Products used:
Facebook account

Service
Value
Quality
Thumbnail of user remisr
GB
1 review
3 helpful votes
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July 11th, 2018

After so many years on facebook with new changes blocked my account with marketing
Try to contact costumer service for help newer reoplay
Cannot and dont want to use facebook no more its getting worst and worst

Thumbnail of user kierraa9
Ohio
1 review
0 helpful votes
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February 22nd, 2022

I am block on Facebook for 30 days for no reason I was not bullying nobody was talking about my child not ur child my child, how is that bullying! Because I said I wasn't on her bull$#*! this morning on going to school. It's girls and boys showing the body parts in they not getting block make that make since please

Thumbnail of user trevorb234
Pennsylvania
2 reviews
4 helpful votes
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March 26th, 2022

Terrible app and services. The world is only healthy without facebook. Blame mark zuckerberg. Was back up and now back down like always lmao. Lack of effort and doesn't do there job. Most bugs I have ever seen! Can't post reviews. Can't memorialize accounts. Do your job!

Tip for consumers:
Find other sites

Products used:
Marketplace

Service
Value
Shipping
Returns
Quality
Thumbnail of user randikaa
Sri Lanka
3 reviews
2 helpful votes
  • Send Message
May 24th, 2020

Facebook is a social networking platform where users can create profiles, upload photos and videos, send messages and connect with friends, family and follow their favorite businesses and brands. Companies can create a business profile that users can follow and even set up business reviews based on their experience with the company.

Thumbnail of user wilf4
Florida
1 review
5 helpful votes
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July 30th, 2018

BEWARE / SCAMMER!
I bought a 4 speed automatic transmission for a Honda Element from DCP/ Dennis Car Parts. The owner is Leroy Anthony Dennis but tells everyone his first name is Dennis.
He says he has a shop but doesn't. He runs his business out of a storage unit in Ft. Lauderdale called "Extra Space Storage ". What he delivered to me was a 5 speed transmission for an Acura RSX.
Now he refuses to refund me the $900 I gave him. I took him to Broward County Small Claims court and won the case and he still refuses to pay up. He also has a Facebook page for this business where he controls what reviews he wants people to see.
Scammer! You have been warned.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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