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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user normad
Canada
1 review
0 helpful votes
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September 21st, 2013

Came home on Thursday, saw a man with a suitcase outside my door. I didn't know the man. 5 of my neighbours were outside their houses watching him, so I asked him what he wanted. He said he was from out of town and was looking for a girl with long dark hair called Diane. I told him no Diane lived at that house, then walked over to my neighbours and watched him leave. After I went inside I opened up my computer to the facebook site which I use to keep in touch with family only, around the world. I was shocked to see a box on my facebook page saying 39 men had reviewed my profile and wanted to be in contact. When I went to my profile page I saw another message and photo of the guy who had just been at my house, it said he lived 1.2miles from me. I began to try and delete my profile photos but since a relative had posted some of them I found I had to get his permission to TAKE MY PHOTO off! Then I got angry because I felt facebook put my personal safety at risk by selling my personal info (only available to family) to some business I certainly did/would not agree to. Fortunately my neighboours were curious. My relative agreed to take his photos of me off my profile but facebook will not allow me to take my profile photo and replace it with something innocuous..

Thumbnail of user eliv15
North Carolina
3 reviews
8 helpful votes
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January 23rd, 2019

I'm not a social media fan n never will support Facebook! I don't believe in televising everything I do in my everyday life people that does that don't have a life. Plenty times when I advertise through letgo selling my Wood Products u have to sign in FACEBOOK, however the staff is so corrupt they go back n re-edit my ads? Why they do that? Because they r jealous n irrogorant to the fact I'm aggressive independent owner. U see they don't like that FACEBOOK BECAUSE THEY DONT HAVE drive to progress in business. DONT PLAYER HATE BECAUSE U SUCK! Facebook!

Thumbnail of user billydl
California
1 review
0 helpful votes
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June 10th, 2022

I am an 78 year old vetern who tried to keep in touch with the men and women I served with during the Viet Nam Era. I signed up for Messenger and sent invites to my vetern friends. To my astonishment scamers have stolen my and my friends idenities on messenger and have used them to scam money out of my other friends. I reported this scam situation to FB customer service but got ZERO RESPONSE. I turned off messanger and deleted the app, but continued to use FaceBook. This week I received notification that FB would be using Messanger as it's communiction system to customers; Wow, how could they put there intire customer base in the hands of scamers... don't they listen to their own customers? I have removed the FB app from my phone and urge everyone to do the same so your ID is not used to scam your FB friends. Better to text them than expose them to thieves. Does FB get a piece of the action? Why else would the do such a foolish thing to their customers? Greed! Greed! Greed!

Thumbnail of user billies162
Pennsylvania
1 review
0 helpful votes
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March 25th, 2022

My Facebook dating app is not working I have tried everything it's on iPhone I need some assistance if someone could actually help me out with this matter

Service
Value
Shipping
Thumbnail of user rebekahl
Washington
5 reviews
13 helpful votes
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November 14th, 2009

I dislike all the apps, but I like the ability to track down old friends. This might be stalkerish, but privacy settings usually allow users to limit information.

Thumbnail of user tanayc
Turkey
2 reviews
2 helpful votes
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May 8th, 2019

Even though it was not the original goal of facebook since the start of their uptade to sign with facebook account it made my online life easier. Thanks.

Thumbnail of user rohitj49
Nepal
4 reviews
0 helpful votes
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February 19th, 2022

Facebook is a website that provide a facility to connect with your friends, Create a page and gain fame and even earn from the page according to how many people the uploaded videos reaches.

Service
Value
Thumbnail of user angeliaw8
Angelia W.
North Carolina
2 reviews
0 helpful votes
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August 14th, 2018

Facebook is an excellent way to to stay in contact with family and friends plus reconnecting with old pals from your past, a great way to stay up on current events and news coverage

Thumbnail of user joeg730
Canada
2 reviews
1 helpful vote
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January 21st, 2021

Facebook is not fit to get a one-star at all as it should be zero because of their ridiculous censorship which is way too out of control. Just keep on silencing people for very stupid pointless stuff but it is okay for others to do it to them and when they do it back then they're the ones to get banned. Banning people for "hate speech" and "harassment and bullying" is a way for them to censor anyone who is against their liberal ideology as an excuse and nothing else. This is pathetic how Facebook manipulates and controls people on that social media site like communist dictator nerds they are. Facebook fact-checkers is another thing trying to get rid of truths and facts which is being run by nutjob leftists. Facebook ads are very annoying and always being shoved right in your face constantly. They are very unwanted and Facebook is completely a nonsense site to even use now. It is nothing but a toxic cesspool of a site full of narcissists, bullies, and fakes. Facebook will ruin your mental health completely and destroy you emotionally. Stay away from this site if you to be in jail often if you don't follow their communist guidelines.

Thumbnail of user rinaruthm
Australia
1 review
0 helpful votes
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August 12th, 2013

I have a man here on facebook his name is Jack Thomas
Lives in Scotland Neck, North Carolina and From Edinburgh, United Kingdom and his email *******@hotmail.com and Yahoo messenger jackthomas306
He was treating me ask to have some money from me
My name is Mina this my email *******@yahoo.com

Thumbnail of user nanib
Idaho
1 review
10 helpful votes
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February 2nd, 2010

I joined COM thinking that it was an unbiased site that allowed moms to come together in their common beliefs and talk about the things that mattered to them. At first that is just what the site offered and I couldn't have been happier with COM. Sadly, that was not to last. Soon after, other people with opposing views that did not belong to our group began targeting us and the Admin for COM refused to do anything about it. Soon members of the group I was in began being targeted the ADMIN of COM, disciplinary action was taken against members of our group simply for reporting the ill behavior of the other women attacking us. They have kicked out women from our group for supposedly breaking the rules when reporting the attacks and yet the women that attacked us (not only with slander but with profanity and derogatory remarks) are still in COM and not one person has brought disciplinary actions against them. I have never felt so discriminated in my life! I would not recommend this site to anyone.

Thumbnail of user soniaw6
New York
26 reviews
17 helpful votes
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September 23rd, 2015

Well I got kicked off Facebook for adding more than 10 friends each day and I thought that sucks so I will give it a one star just for letting me set up my profile before they deleted it.

Thumbnail of user diickersonr
TT
3 reviews
0 helpful votes
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August 6th, 2019

One of the best groups to make sales and purchases in the state Monagas personal deliveries sale and purchase of household appliances used cars and new furniture

Thumbnail of user franka170
Nebraska
2 reviews
11 helpful votes
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July 2nd, 2018

Recently, we had dinner at Southern Craft BBQ. The service was excellent; the food was outstanding! All of us selected different dishes from the menu; the menu was quite diverse. We had a difficult time making a choice from the menu; all were looking good. The pricing was inline with the quality of food and service. WE HIGHLY RECOMMEND THIS RESTAURANT/?!

Thumbnail of user axelw10
Oregon
1 review
2 helpful votes
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February 13th, 2019

I tried calling and had no help. It was all automated systems that 100% of the time tell you to go online which Is the worst possible thing when you actually need help with fradulent charges. I found a number that sent me to people who bairly speak English and don't want to help me because "he doesn't feel like it" the guys name was Peter brown which was 100% not his real name. He refused to help in any way shape or form. It was the complaints department that I called and I don't even know what to do from there. When the complaints department says they literally don't feel like helping I feel the company is inherently flawed and a scam. If I could in any way express my displeasure with the company but the one place you are supposed to be able to call for help or ways to improve the service literally said to me "I don't feel like telling you my name". If I could involve the police I would in a second. The individual asked me to buy a prepaid card and give him the number which is exactly what a scam would be. Worst possible experience. Never have I been treated so badly in my entire life. I would never recommend this service to anyone for the rest of my existence and I will do everything possible to let people know and help people avoid the dehumanizing treatment that I have had to endure. If I could give 0 stars it would be to good of a rating for this garbage company.

Thumbnail of user walterp13
New Jersey
33 reviews
69 helpful votes
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May 3rd, 2015

Got a promotional ad from Facebook about getting a sample of a Joanna Krupa endorsed product called Cellogica (actually sold by a company called Eco Health for $2.48. Never got the sample. But what I did get was a charge on my credit card for $2.48 and ANOTHER charge for $129.95 (less some discounts - probably from Facebook of $34.53). So the charge on my credit card was actually $95.42. However, I never got ANY products. Neither samples nor whatever it was that they were charging me for $95.42. Contacted my credit card company at CitiBank to refuse payment and they were "investigating". Also wrote to Cellogica and they finally responded that they would credit me for the $2.48. Had to write to them again to get another credit for the $95.42.
I don't know who this Joanna Krupa is, but if she's endorsing this company then she is as much to blame as they are. She should have had her attorneys check to see if they are a legitimate seller and not some type of scam operation.
Beware of this company and CHECK YOUR CREDIT CARD STATEMENTS.
Shame on Facebook for allowing these scams to be promoted.

Thumbnail of user sie
GB
1 review
1 helpful vote
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October 3rd, 2020

Facebook we all know for contacting and chatting to our social friends, but the flip side is that Facebook is the most dangerous to use.

In recent years Facebook has made plenty of news headlines for tax evasion and poor security matters, so what has Facebook done since then, NOTHING, Facebook is still full of security issues, scammers and hackers ready to try and take your money or scam you in some way. Facebooks policies are so lapse that they will target anyone in order to try and scam you.

Facebook has no proper way for you to contact them when you do have issues because they dont care, if you get scammed you have to find your own way of finding help through fraud protection companies.

Facebook's own help centre is the most pointless page that ever existed with no help available except from other frustrated and annoyed people.

Facebook is not a platform, Facebook is not for the people, Facebook is a scam in itself with fake advertising, NEVER spend money on facebook for advertising as it simply wont work, find a different place.

Facebook will never help you because facebook is a money scam all they want is your money there profiles that you have never work properly, and it's interface is totally broken.

There are far better cleaner, scam proof Social media sites out there, if you're thinking of joining FB they look away.

Thumbnail of user paperp1
Washington
1 review
0 helpful votes
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November 21st, 2020

If censorship and communism is your shtick then look no further. If you hate America and detest freedom, sign up for an account right now. Groupthink is in. Liberty is out!

Thumbnail of user jenniferj333
Colombia
1 review
1 helpful vote
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August 13th, 2019

The best application and social network
They could invented in which people entertain and have fun upload photos with their family friends etc the best application they could invent excellent

Tip for consumers:
excelente apliccion

Products used:
facebook

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Thumbnail of user kiiol
Kenya
1 review
1 helpful vote
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August 2nd, 2018

Facebook is the bom. With all friend and pals from high skul and all cant wait to meet new people n interact with people from different social clause and areas

Thumbnail of user jasonl1410
California
2 reviews
2 helpful votes
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June 19th, 2022

This app is run by Mark Zuckerberg who loves young kids and the younger the better he loves them young and went to the island multiple times to groom girls

Thumbnail of user guspr
Thailand
1 review
3 helpful votes
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March 17th, 2017

Why I delete a post because I made a mistake and want to erase it but Facebook keep them on my friend's timeline... It is not acceptable. I must have total control on my page contents otherwise it is not MY PAGE BUT FACEBOOK COMPANY 'S PAGE

Thumbnail of user ashleys478
Malaysia
1 review
4 helpful votes
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November 18th, 2019

Just for enquiring about the services, this person showed that he is aggressive and unkind, if he is this bad to fellow humans, imagine how bad he is to our furr friends.

Thumbnail of user garyc988
Australia
1 review
0 helpful votes
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December 24th, 2020

Have had my Punkcase for only a week and a half. I dropped my phone on my carpet in bedroom and the Punkcase screen cracked not the phone. Am not very happy at all.

Thumbnail of user mdm160
Bangladesh
1 review
0 helpful votes
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February 17th, 2023

Easy to use site. I like Amourlee. There are many easygoing women and I like it. I spend many evenings with them and all the time it has been fun and I need something like these.

Service
Value
Shipping
Returns
Quality

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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