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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user dannyg286
Illinois
1 review
0 helpful votes
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January 1st, 2022

You are the worst humans ever. I hope you die... Really fun to have to work on another idiot. Mark Zuckerberg is a douche

Date of experience: January 1, 2022

Thumbnail of user jackieleebowman
Washington
1 review
1 helpful vote
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July 5th, 2023

Face book is just a rip -off sucks sucks sucks sucks sucks sucks sucks sucks sucks suck sucks sucks sucks

Date of experience: July 5, 2023

Thumbnail of user aniketr5
India
1 review
0 helpful votes
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April 21st, 2022

My account facebook disable please recover my account facebook My recover account facebook disable please recover

Date of experience: April 21, 2022

Thumbnail of user tomoyas
GB
2 reviews
5 helpful votes
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March 9th, 2013

I am not a fan of this website because of the whole privacy thing. It is a nice social network though, but I don't trust them.

Date of experience: March 9, 2013

Thumbnail of user christyp
Canada
1 review
3 helpful votes
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April 12th, 2011

The owner of this website has been stalking me and slandering me. I need to do something about it because I can't handle it alone anymore.

Date of experience: April 12, 2011

Thumbnail of user lisas94
GB
3 reviews
6 helpful votes
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February 24th, 2014

I just love facebook, it is the coolest site ever created, thanks to it I can keep in touch with friends from all over the world.

Date of experience: February 24, 2014

Thumbnail of user roberto413
Alaska
1 review
3 helpful votes
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August 8th, 2016

I tried reporting some porn posts, but the reply from facebook is that they do not violate policy. I would not recommend facebook for your children.

Date of experience: August 8, 2016

Thumbnail of user rockyv19
India
1 review
0 helpful votes
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October 5th, 2021

My personal Facebook account sir please recover my account my account really account I'd name, pic really no fake id

Service
Value
Shipping
Returns
Quality

Date of experience: October 4, 2021

Thumbnail of user fausaty
Nigeria
8 reviews
2 helpful votes
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January 15th, 2021

This app has been in existence for years now and it has made the world a global village. Its user friendly and one of the most used social media app.

Date of experience: January 14, 2021

Thumbnail of user innocentc1
Nigeria
3 reviews
1 helpful vote
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June 3rd, 2019

This is a site that makes meeting people and New friends easy.
One can also advertise his or her business easily.

Date of experience: June 3, 2019

Thumbnail of user denab67
Texas
1 review
0 helpful votes
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November 14th, 2021

Turned out great! My church loved them. They were well made. A good substitute for the Richardson hats I initially wanted.

Products used:
Decky

Service
Value
Shipping
Returns
Quality

Date of experience: November 13, 2021

Thumbnail of user deviny12
Ohio
1 review
0 helpful votes
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July 3rd, 2022

I'm not on a ban, Facebook staff have blocked me from like love laughing or commenting friends posts.

Tip for consumers:
I'm not on a ban, Facebook staff have blocked me from like love laughing or commenting friends posts. Censorship harassing targeting oppression by Facebook staff

Service
Value
Shipping
Returns
Quality

Date of experience: July 3, 2022

Thumbnail of user angelas1474
Michigan
1 review
0 helpful votes
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April 30th, 2021

Increased sales since I've added it to my display at artisan shows- worth the investment as you will earn your money back in no time!

Date of experience: April 29, 2021

Thumbnail of user kenzied3
Washington
3 reviews
5 helpful votes
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November 26th, 2013

Ughh.
Do I even have to start! Highschool is so fun now with facebook :) Not only that, but I always seem happier there <3

Date of experience: November 26, 2013

Thumbnail of user briant829
Australia
2 reviews
10 helpful votes
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March 15th, 2021

It's a alright social media, kinda mandatory if you wanna farm social clout, or chat up with friends while also being exposed to randoms, who wants a piece of you to try market you into buying crap you don't need, I'm like whatever, at least it isn't like envious small brain Quora. You want everything, facebook provides sources to all individuals and companies who use Quora, you thought Facebook was for just sharing $#*!ty memes? You're mistaken. Great website despite its $#*!ty reputation. The convience of not typing up a new account to save 30 seconds and therefore my stress levels are quite managed. Now that I'm typign this review, i realize I actually genuinely see facebook as a decent social media, still among the best.

Despite the ahage that popular = trash. Not neccessarily true my friend. Mass appeal, mass usefulness and fun. At least in 2021, maybe facebook was complete garbo between 1-10 years ago. But with the Covid, times be a changing, it's value rising, value shooting, Hm I'm tempted to go Facebook stocks along with my Tesla..

Date of experience: March 14, 2021

Thumbnail of user libbil1
North Carolina
1 review
3 helpful votes
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December 6th, 2016

It was getting harder and harder to post about things I am interested in on line with out running into the problem of no Facebook account. Every site wants you to sign in with Facebook. So I finally made a Facebook account. Well, they turned around and blocked it because I didn't use my own first name on it. Has anyone noticed that as soon as you sign up, Facebook wants to match you with anyone that you might have the least bit of possibility of knowing? What's that all about? You can't look around with out being alerted to any possible acquaintances? Facebook is too invasive and so o o o o o boring. How many of you are aware that Facebook provides no customer service? I mean NO customer service. They cause you a problem and are unwilling to make the least bit of effort to help? And a reasonably intelligent and well adjusted person needs this silly stuff for what reason? If you have any life at all, why do you need Facebook account? Anyway, I am going to keep on complaining until Facebook closes the account they blocked and then I am going to keep right on complaining until they provide some customer service. They are so proud of their huge membership and they are making money by tracking all those millions of people and connecting you to all your family and friends but yet, they don't need to provide even a minute amount of customer service. They are causing all of their members a security problem, yet you can't call them and you can wait an awfully long time to get a response to an email so I have read. Me? Once you make me mad, I will become an absolute pest until some body fixes the problem. Facebook has been broke so long, it is time somebody does some fixing. Oh no, does that mean somebody might unfriend me? Hey, I just want off of that sleazy site. I should have known better than to make that account. Wake up Facebook. If you are not there to help the people you supposedly serve, shut it all down.

Date of experience: December 6, 2016

Thumbnail of user surendrak2
India
2 reviews
0 helpful votes
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May 7th, 2019

Good but not best. I not interested very much because decide sell your private data two other company without your permission.

Date of experience: May 7, 2019

Thumbnail of user daves501
Denmark
6 reviews
10 helpful votes
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October 5th, 2018

Instead of viewing any valuable info from my friends, I see a dozen of ads! No more, I'm deleting my account!

Date of experience: October 5, 2018

Thumbnail of user jasonr1718
Australia
1 review
1 helpful vote
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December 24th, 2022

Facebook your a joke, someone needs to start a new platform, one month band for asking a question. Freedom of speech

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Value
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Quality

Date of experience: December 24, 2022

Thumbnail of user elizabethb56
Guatemala
3 reviews
16 helpful votes
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October 4th, 2014

The games are terrible. The customer service is $#*!ty. They sell your information. Their policies allow them to steal your photos.

Tip for consumers:
Never use this site. If you use this site,make sure not to post and photos.

Service
Value
Shipping
Returns
Quality

Date of experience: October 4, 2014

Thumbnail of user olumidea2
Nigeria
3 reviews
2 helpful votes
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July 16th, 2019

I'm so glad to be members of the above mentioned website.
I remain and I'll always remain a lover of facebook

Date of experience: July 16, 2019

Thumbnail of user ahmada204
India
1 review
0 helpful votes
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January 11th, 2021

I had a greater experience with the way they helping me with... Can't be described in words. Have a good day

Products used:
Shoes and t-shirt

Service
Value
Shipping
Returns
Quality

Date of experience: January 10, 2021

Thumbnail of user carlosv91
Texas
1 review
0 helpful votes
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March 4th, 2019

Help me out with an HOA probplem
Got a flyer under my mat and i called them super easy. I signed a service agrement and paid for the month...

Date of experience: March 4, 2019

Thumbnail of user ginnyd2
New York
48 reviews
72 helpful votes
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January 24th, 2021

Facebook and Mark Z are inseparable. Until he starts to embrace democracy and shed his autocratic ways, Facebook users will just be a collection of little toys he uses to please himself. Because people want acceptance, he cleverly exploits that by getting users to earn "likes". That means your comments on the platform are tabulated, sliced and diced and sold to anyone trying to sell to you. That also means very limited privacy as he tracks you wherever you go. That's why some of his employees became ex-employees and ratted him out. He deserved that. But, on the flip side, he's brilliant and can do a lot of good if he could become nice for a change. That also means don't do things like stroking Donald Trump ever, ever again. Until he proves himself, I'll give him 2 stars.
Where I see him doing a lot of good will first require him screwing his head on right, quit screwing his Facebook users by cleaning up his platform., and then pursuing the metaverse which is in its infancy and holds a lot of promise.
As to the metaverse, it's difficult to grasp, but its unstoppable and mankind will benefit. It will start out as virtual reality and a virtual place where we will work and play. But where I see it going is way beyond that. We'll pierce the 4th dimension ~ time. We'll ultimately feel like we are somewhere over the rainbow while maybe just being in our bedroom in Kansas or wherever. If it sounds cooky, it might be. But I doubt it. We are trying to get off planet Earth and if we really want to experience our universe out in the future, the metaverse will start out with Act I and there will be many more after that. Think ~ the movie "Contact" with Jodie Foster. That was written by Carl Sagan, an astronaut.

If Marc could come back down to Earth and be grateful to the people that made him money, his Facebook community users, and stop using people, maybe then Facebook or Meta, and Mark could be 5 stars. He might also save his hair.

Date of experience: January 24, 2021

Thumbnail of user stuartm25
GB
1 review
0 helpful votes
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January 13th, 2013

Let's face it(ha), Facebook is part of MOST of our lives in some shape/form but by Christ people are living out there lives on them & most aren't clued up about CERTAIN Setting's (some kind of Privacy) as they cannot be meaning some of that Dribble to go out to EVERYONE THEY KNOW IN THIS KNOWN UNIVERSE...! Onto a more Serious note: Now there are ALL these scams on FB & after my just slagging these not 'Fully' getting the idea of things on FB i have to admit i am 99.9% sure i've fallen foul to atleast one of them in past fortnight - tops. Fool! My Pc is not running great & i just mostly use FB to play a certain Football game but how are you supposed to Know it ALL? I know most of the Golden rules but when you get a request from supposedly a Lifetime friend, wanting a certain detail and i'm not on about my PIN number or anything like it, How many of you are going to oblige? Come on! A helluva lot of us, so Just How Do You Stay one step ahead? Honestly i am asking it now & now that i have fallen foul how do i sort it out? From The Average guy

Date of experience: January 13, 2013

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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