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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
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Reviews (1,670)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user imrana58
Pakistan
1 review
0 helpful votes
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May 17th, 2020

I give my services for all people's in the world and I give my services free of cost for those people's who are Poor's.

Date of experience: May 17, 2020

Thumbnail of user saraha1278
California
1 review
0 helpful votes
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May 16th, 2021

Facebook is biased and doesn't provide the freedom of speech. Stop shadow banning the truth stop tring to suppress our freedom of speech

Service
Value
Shipping
Returns
Quality

Date of experience: May 16, 2021

Thumbnail of user fredn23
Canada
3 reviews
15 helpful votes
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February 8th, 2017

Great Social server. I love love love Facebook. I can find old friend easy and keep touch with everyone

Date of experience: February 7, 2017

Thumbnail of user brandig118
Florida
1 review
0 helpful votes
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June 10th, 2022

Amazing quality as well as service and communications between customer and owner of company. Reliable and trustworthy

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2022

Thumbnail of user dondg1
Bangladesh
2 reviews
0 helpful votes
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March 11th, 2022

Very good site. Delivery system this very good. Marketplace is very best. I like it. I will try again.

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2022

Thumbnail of user kenk144
Illinois
16 reviews
17 helpful votes
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July 10th, 2023

When they want they do what they want --they locked my acc. Said it was hacked but they claim they cant unlock?

Tip for consumers:
Avoid facecrook

Service
Value
Quality

Date of experience: July 10, 2023

Thumbnail of user beths851
California
1 review
1 helpful vote
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January 11th, 2022

Facebook really, really, really... SUCKS!
Facebook isn't worth the day or the time. Don't waste another second on FB.

Products used:
Jewelry, shirts

Service
Value
Shipping
Returns
Quality

Date of experience: January 11, 2022

Thumbnail of user annw756
Delaware
2 reviews
0 helpful votes
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April 7th, 2022

Quality of clothing was terrible will not order from your company again was very disappointed will not recommend your company

Service
Value
Shipping
Quality

Date of experience: April 7, 2022

Thumbnail of user angelam4
Canada
5 reviews
23 helpful votes
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July 29th, 2011

I've been on Facebook since 2008 and, yes, it is *very* frustrating that they keep changing their privacy settings behind my back and that some of my less-savvier friends (and their friends, it would seem) have their profile pages, photos, you-name-it, wide open to everybody. The thing is, though, that people really do rag on Facebook about its privacy *but*, in this modern era privacy is really a relative term at best: emails and texts can be forwarded to anybody (think Tiger Woods), my phone number can be reverse-searched and my info accessed with a fee and thanks to StreetView you can practically see in my front window! What I *wish* Facebook would do is *lead the way* with strong privacy settings that can be made more lax by users... vs the other way around. I also *wish* they would stop breaking things that work, like their private messaging and chat (that they recently quasi-merged which is just awkward).

What I *like* about Facebook is that I can actually *find* my friends and overseas relatives and chat or message them. I can choose the level of privacy on my info, create separate groups of people and what those groups can see or not see, and I can truly *network* as I choose to. I can easily remove posts and if I want to opt out of dumb features like "let my friends check me in", I can do that too.

I knew going in that I would be sharing info and that my photos could be "used" for any purpose at any time. Do I actually *expect* them to do anything with them? Um, not really. Maybe that one that my friend's friend posted of her friend on a toilet... far more interesting (and, again, as with anything in life, think before acting and only share what you are have become public--same as in email).

Date of experience: July 29, 2011

Thumbnail of user chittaranjunp
Bangladesh
4 reviews
0 helpful votes
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May 20th, 2019

Facebook is social media site. Facebook without life less people. This site is digital marketing system. Facebook is digital advertising site.

Date of experience: May 20, 2019

Thumbnail of user lupes20
Wisconsin
1 review
2 helpful votes
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January 7th, 2021

Poor values and morals, poor quality and poor service lack of respect for the human being and violated the human rights!

Date of experience: January 7, 2021

Thumbnail of user rahulk39
India
1 review
0 helpful votes
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February 25th, 2017

Facebook is an awesome application and very easy app to make friends very nice very nice and very nice. Wah wah wah wah wah

Date of experience: February 25, 2017

Thumbnail of user isrealo1
Nigeria
1 review
0 helpful votes
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May 24th, 2019

Business is key to success. Business is good... its great... its wonderful... business business's business business business business

Date of experience: May 24, 2019

Thumbnail of user mattoxt
California
3 reviews
3 helpful votes
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November 25th, 2019

The best place to know some new info, get in contact with friends and just have fun. I think everyone love them.

Date of experience: November 25, 2019

Thumbnail of user staciek
Georgia
13 reviews
76 helpful votes
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March 28th, 2012

Facebook has given me an opportunity to get back in contact with my friends. I don't browse much but friend profiles and pictures.

Date of experience: March 28, 2012

Thumbnail of user jakei1
GB
1 review
2 helpful votes
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July 20th, 2010

Good website for communicating to friends and family!, However as everyone is using it now, There are some vulnerability's in security.

Date of experience: July 20, 2010

Thumbnail of user alvinc22
Pakistan
3 reviews
4 helpful votes
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August 6th, 2014

Facebook! Was One of the best social networking platform to communicate with our friends and family members now its totally changed!

Date of experience: August 6, 2014

Thumbnail of user jibl
Missouri
21 reviews
12 helpful votes
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October 18th, 2021

From 2014, I'm using Facebook. I am impressed with the customer service they solved my query within 1 working day.

Date of experience: October 17, 2021

Thumbnail of user mallhuj
GB
1 review
2 helpful votes
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May 25th, 2019

Discrimination against Christians and freedom fighters. Blocks their pages without reason frequently.

Date of experience: May 25, 2019

Thumbnail of user winstonr13
Kenya
3 reviews
9 helpful votes
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July 15th, 2018

Can't quite figure out how to make purchases through face book. I hear people talking about it.Is it like Amazon?

Date of experience: July 15, 2018

Thumbnail of user donnchac
Ireland
1 review
1 helpful vote
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July 28th, 2022

Personal account got hacked with child exploitation content posted by hacker, submitted review days ago. Still bloody waiting.

Date of experience: July 28, 2022

Thumbnail of user amandas1561
GB
1 review
0 helpful votes
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May 28th, 2021

Double standards no freedom of speech terrible fact checkers one sided narrative too sensitive for lefties only

Tip for consumers:
If your a truth teller avoid like the plague.

Service
Quality

Date of experience: May 28, 2021

Thumbnail of user davidb2966
North Carolina
1 review
3 helpful votes
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October 17th, 2019

Be very careful what you sign up for because FB is full of scammers. It has let anybody post advertising on there and even scams

Service
Value
Quality

Date of experience: October 17, 2019

Thumbnail of user danielled67
Texas
7 reviews
1 helpful vote
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February 15th, 2017

I enjoy facebook! All of the different views, pictures, funny jokes! It's a great way to connect with new and old friends!

Date of experience: February 15, 2017

Thumbnail of user mauj
Malaysia
3 reviews
9 helpful votes
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October 29th, 2019

I managed to get connected with many people using them. Very good for making money online as well, though it has some weaknesses

Date of experience: October 29, 2019

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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