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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
See positive reviews
Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user suer444
Arizona
1 review
0 helpful votes
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November 9th, 2020

Far left liberals run this disgusting media. Glad I closed my account years ago! What a relief! Good riddance FB!

Date of experience: November 9, 2020

Thumbnail of user byronb122
Utah
1 review
0 helpful votes
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April 3rd, 2021

Facebook automation doesn't understand sarcasm nor comedy. Zuckerberg and the evil people who work there need to get a GD sense of humor.

Date of experience: April 3, 2021

Thumbnail of user edwardw474
New Hampshire
1 review
0 helpful votes
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April 4th, 2021

Just like they described on there website, well packaged, perfect. Highly recommended, will used again for our commercial units

Products used:
Water filters

Service
Value
Shipping
Quality

Date of experience: April 4, 2021

Thumbnail of user deezb
Maryland
2 reviews
0 helpful votes
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November 8th, 2020

Worse slum ever! The cause of racism! Shut this Jerry springer crap down!&&$&$&$&=>=>_÷&=($*>$&$&$<&$

Date of experience: November 8, 2020

Thumbnail of user enebrayef
Nigeria
6 reviews
5 helpful votes
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August 13th, 2019

Facebook is the best social media app so far. It user friendly, makes communication with friends and loved ones very easy.

Date of experience: August 13, 2019

Thumbnail of user debrak383
Florida
1 review
0 helpful votes
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November 18th, 2020

Facebook "fact checkers" are nothing more than someone imposing their opinion of what should be shared.

Date of experience: November 18, 2020

Thumbnail of user kelld2
Georgia
2 reviews
8 helpful votes
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November 3rd, 2015

Privacy invasion for everyone! Remember what life was like before it? Probably not. All hail the Panopticon.

Date of experience: November 3, 2015

Thumbnail of user deborahy3
South Carolina
2 reviews
0 helpful votes
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February 21st, 2016

When you live far away from family and friends, it's helped to keep in touch with them. Would rather be there but...

Date of experience: February 21, 2016

Thumbnail of user sarans6
India
5 reviews
0 helpful votes
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March 8th, 2022

Tyler Petroleum is fastest-growing company in America for 2020, i will follow the process through social media networks

Date of experience: March 8, 2022

Thumbnail of user sb950
Colorado
1 review
0 helpful votes
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July 22nd, 2022

This site is a nightmare. You will regret using. Lot me out and after 6 days still messed up. Stay away

Service
Value
Shipping
Returns
Quality

Date of experience: July 22, 2022

Thumbnail of user kieronm6
GB
1 review
0 helpful votes
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May 17th, 2023

Excellent job done fully recommended very friendly person will contact him again when needed in the future

Date of experience: May 17, 2023

Thumbnail of user starkese72
New Zealand
1 review
0 helpful votes
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April 2nd, 2023

Can't contact them barred me for nothing someone hacked my account just a joke and you guys are no help

Date of experience: April 2, 2023

Thumbnail of user hristoi4
Bulgaria
2 reviews
1 helpful vote
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January 9th, 2022

A post reported by me stated "Old fart smelly goat, you go die somewhere" and it was qualified as not breaking any fb rules. Enough said.

Tip for consumers:
Don't use the site.

Date of experience: January 9, 2022

Thumbnail of user ofumr
Nigeria
1 review
1 helpful vote
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December 5th, 2021

Please I am pleading that my account should be open I am very sorry for voillating the terms and conditions of Facebook community

Date of experience: December 5, 2021

Thumbnail of user ashleyy13
Emmaline W.
Canada
16 reviews
14 helpful votes
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April 27th, 2016

In the beginning I couldn't stand Facebook, but with the recent design changes I can now give www.facebook.com my full support.

Date of experience: April 27, 2016

Thumbnail of user jennaj18
Missouri
36 reviews
145 helpful votes
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February 3rd, 2018

FB randomly disabled my account for no reason. It literally gave no excuse. This website is garbage. I wouldn't recommend it.

Date of experience: February 3, 2018

Thumbnail of user roseannz
California
104 reviews
541 helpful votes
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January 3rd, 2017

I don't know whether to review FB or Google, but my husband looked me up on Google, and to my disgust, I found numerous sites where people could pay to find out any public information on me. That didn't disturb me as much as seeing MY FACEBOOK PAGE on GOOGLE! How is this possible? This not only VIOLATES MY PRIVACY, BUT IT ALSO INVALIDATES THE PRIVACY OF MY FB FRIENDS! I did NOT choose to open my FB account to the world; I made friends with my relatives and a few friends! This is so abhorrent to me and so disgusts me that I would appreciate any one who knows of any legal actions I can take to protect my privacy and that of my contacts. I already have friends who are lawyers and paralegals, and if this is a David against Goliath type action, I don't care. I will do what I can to act against either/or both FB and Google for putting personal information on google.
By the way, neither my husband nor other contacts I have had their FB accessible on Google. As soon as I get all the info I need, I will totally quit FB, in as far as that is possible.

Date of experience: January 3, 2017

Thumbnail of user jessicas222
Illinois
1 review
5 helpful votes
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February 24th, 2017

They cracked my driveway and refused to pay for it. They left trash and cigarette butts all over my yard. DO NOT USE!

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2017

Thumbnail of user karend4
California
11 reviews
82 helpful votes
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June 28th, 2011

GREAT social network to use for stalking pictures and finding out what's going on in the lives of your friends. With a click of a button you can look at all the embarrassing pictures and videos of your friends, and read all the things their other friends write on their walls! Awesome right?

That's the scary truth of Facebook. Unless you block and try to raise your privacy, EVERYTHING is everyone's business. It tells you when a friend makes a new friend, changes their profile picture, gets in or out of a relationship, gets in a "complicated relationship" (whatever that means...), and also where a person might be in their "places" tab. And also... it NEVER really goes awayyy! With a simple click, you can "delete" your facebook, but with another re-install it exactly to how it was before! O_O Scary right?

It's a fun social network, that's for sure... but if you get one, BEWARE! Know that everyone is watching you! And if you don't think you're a stalker? Just wait until you're bored and "it" strikes! You will find yourself wasting away minutes on this site! (Unless you have really good self control, which then, I applaud you! Wish I was as disciplined as you!)

Young and old--once you get a facebook and you get addicted, it's so difficult to just NOT use it during your boring hours at work or at school and at home! Again... GREAT Social network, you can keep in touch with lost friends without really having to SEE them physically!

If you're a closet shut in (and even if you're not), relax! Facebook is here to help you be a social butterfly online!:)

Anyways, what am I saying? FB is fun! Despite their template changes! Jump on the bandwagon and get one! You won't get TOO bored ever againnnn! ;)

Date of experience: June 28, 2011

Thumbnail of user geol17
Florida
1 review
0 helpful votes
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August 8th, 2020

Bias, partiality, manipulative, corruption... Do you like to be abuse for express your points of view? All of it you will find it in FaceBul.

Date of experience: August 8, 2020

Thumbnail of user peterm103
New York
2 reviews
4 helpful votes
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September 6th, 2014

I love facebook, but had to come and say I HATE HATE HATE the new autoplay ads. They are quietly destroying my phone's data, because they autoload. Boo!

Tip for consumers:
Dont use the mobile app! Autoplay videos destroy your data.

Service
Value
Quality

Date of experience: September 6, 2014

Thumbnail of user als572
Malaysia
1 review
0 helpful votes
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October 3rd, 2022

Help me to sucess in this yt program.
I want to be a successful youtuber. Please support me. Thanks you

Tip for consumers:
everyone

Products used:
shoes

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2022

Thumbnail of user karusunek
Samuel P.
Indiana
96 reviews
307 helpful votes
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July 15th, 2017

It is safe to assume most of the population in the United States knows what Facebook is. I dont have to explain the website, but there are many business practices that more than 90% of their user base are not aware of. Facebook is a service that doesnt cost anything financially to the consumer, but the consumers are certainly those paying for the service in one way or another. This is a common trend within online services which provide a free service to the end user, but is most prominent within the great walls of Facebook.

When you have a company as large as Facebook you either invest money into trying to normalize practices across the entire platform, or you enable rampant disorganization by encouraging those in charge of specific aspects to think for themselves. As a direct result of this philosophy, customer service falls by the wayside as Facebook misunderstands their customer as the advertiser and not those which use the service that the advertisers are able monetize. This becomes painfully obvious to users which have made reports of offensive or illegal content on the platform only to be refuted by the staff which spent less than 5 seconds checking it out to determine whether or not it violate the community guidelines. One would think a threat of sexual assault would be enough to get Facebook to take action, but as recent events have clarified, unless the one making the threat is painfully obvious of their intent, no action will be taken.

If youre a normal user of Facebook, you should understand that your information is being sold. Your activities on other websites that have a Facebook button are being sold. Third-party information not even relevant to Facebook is being sold by Facebook due to their partnerships with many data brokers. If you decide to delete your account and have your information removed, your information will remain as a shadow profile in which that information can still be accounted for and sold to advertisers.

I've tried so many times to just wish people a happy birthday, but I get banned for literally only that. They seem to hate me being closely connected to their competitor Google.

Tip for consumers:
Limit your use of the platform to communications with those which absolutely cannot do without the platform.

Service
Value
Quality

Date of experience: July 15, 2017

Thumbnail of user zaechm
Massachusetts
1 review
0 helpful votes
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June 2nd, 2022

Zuckerberg is a nazi or alien obviously against free speech. I hope he dies a painful death but probably not because he's a alien

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2022

Thumbnail of user emmanuely2
Ghana
4 reviews
0 helpful votes
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August 27th, 2020

I have use Facebook for a couple of now and I satisfy that Facebook is very convenient way of sending

Date of experience: August 27, 2020

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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