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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
See positive reviews
Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

Rating

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user lanef
New York
121 reviews
357 helpful votes
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January 7th, 2012

Be careful as facebook is a great place to get a stalker. Never put any personal information on facebook as you open your self to indentity fraud.

Date of experience: January 7, 2012

Thumbnail of user helens126
New Jersey
9 reviews
4 helpful votes
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May 22nd, 2019

They block my account all the time! All this despite the fact that it has existed for six years! Isn't it trustful or what is the problem?!

Date of experience: May 22, 2019

Thumbnail of user dohns
New York
13 reviews
16 helpful votes
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August 7th, 2015

Who doesn't love Facebook!? Keeping in contact, games, pictures, (for some) a diary. You go Mark Zuckerberg... you go!

Date of experience: August 7, 2015

Thumbnail of user samj512
Texas
11 reviews
2 helpful votes
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September 3rd, 2022

Well, here it goes! After years of refusing to participate in Facebook, I was finally persuaded to open an account by my son for the purpose of accessing Facebook Marketplace. My refusal to join Facebook up to this point had been based on what I had read about their invasion of privacy, sharing information with other sites, and their corporate philosophy of indoctrinating minors with their slanted views. So I researched how to open an account and then limit the personal information displayed in the profile and shared publicly and with other sites... which I did after setting up my account. To my surprise, I received a notice later in the day that my account had been suspended because it did not conform to Facebook's policies. There was no explanation as to what policies it violated but it did give me an opportunity to disagree with their decision... which I did. I was asked to send a photo of myself to clearly show my face. After doing so, my account was reinstated. But overnight, Facebook decided to suspend it again and said that I could send another photo of myself and disagree with their decision to suspend but that this was the last time I could contest their decision. I had to submit another face photo which I did. After waiting 24 hours, I received the notice that I am permanently banned from Facebook with no explanation as to why my new profile and account violates their policies. I tried to contact customer service but there is no such thing in the Facebook world. Well here's the deal, Facebook. I could kick myself for falling into the trap of opening an account with you after not having one for so many years. Hell and be damned Facebook Marketplace! I am a 71 year old retired military veteran and have no criminal record or questionable life event at all. Zukerburg and cronies, bend over and kiss my rosy pink nutsack. I am ecstatic to resume my life as a non-Facebook participant.

Tip for consumers:
Don't!

Service
Value
Quality

Date of experience: September 3, 2022

Thumbnail of user janp291
Arizona
1 review
0 helpful votes
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November 10th, 2021

I wrote a status that simply said "Free Kyle" and I was slapped with a 30 day suspension! I didn't even use a last name! WTF?!

Date of experience: November 10, 2021

Thumbnail of user trig1
Indonesia
2 reviews
0 helpful votes
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May 15th, 2019

The best community for making a great bussiness, many features that can be a benefit for earning money

Date of experience: May 15, 2019

Thumbnail of user marcelom92
California
1 review
0 helpful votes
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March 20th, 2023

I bought 2 Rolex watches, thanks. One Rolex submariner 2019, another one Daytina 2020, thank you so much...

Service
Value
Shipping
Returns
Quality

Date of experience: March 18, 2023

Thumbnail of user holyh
Pennsylvania
1 review
2 helpful votes
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April 7th, 2011

They let my 5 year old charge $160.00 worth of charges to my account without my permissionand won't refund it. What loosers!

Date of experience: April 7, 2011

Thumbnail of user valeriep102
GB
2 reviews
6 helpful votes
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May 30th, 2019

This company has sprung up on Facebook. It's previous name was Fridachic who scammed hundreds with long delivery times and then you get fake goods. No comms. Please AVOID AT ALL COSTS.

Date of experience: May 30, 2019

Thumbnail of user sarahn25
Indonesia
4 reviews
2 helpful votes
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April 4th, 2014

I use facebook to find high school friends first, and Alhamdulillah I have re-discovered them and reminisce

Date of experience: April 4, 2014

Thumbnail of user bradleyh56
Pennsylvania
1 review
0 helpful votes
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September 23rd, 2018

Facebook allows users to post illigel drugs and underage drinking on there website way to go facebook

Date of experience: September 23, 2018

Thumbnail of user vig3
GB
1 review
0 helpful votes
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March 11th, 2022

Hate approve, racism approve, homophobia approved. And stealing you data, and selling later. Its like cyber nacism.

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2022

Thumbnail of user sharaa3
Canada
3 reviews
3 helpful votes
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January 25th, 2023

MY FACEBOOK ACCOUNT IS RESTRICTED SINCE JULY 2022 AND THEY ARE NOT RESPONDING TO ME AS I HAD POST SOME INFORMATION WITH REGARDS IRAN REVOLUTION AND SEEMS META COMPANY WORKS REALLY CLOSELY WITH IRGC AND DOES NOT LET ANYONE TO POST ANYTHING ABOUT ISLAMIC REGIME IN IRAN EVEN THEY ARE RAPPING AND KILLING AND TOURCHERING PEOPLE.
I DID NOT ADVERTISE ANYTHING ABOUT THAT ONLY I TRY TO BE VOICE OF IRANIAN PEOPLE AND THE ARE RESTRICTED MY ACCOUNT AND NOT RESPONDING TO ME, MY ACCOUNT IS BUSINESS ACCOUNT AND I NEED IT BACK IMMEDIATELY AND I HAVE PROVE I DID NOT AGAIN DID NOT ADVERTISE ABOUT MY HOMELAND (WHICH IS NOT A CRIME) PEOPLE THEY WRITE EVERYTHING ABOUT UKRAINE WAR WITH RUSSIA THAT IS OKAY BUT WHEN I POST ( NOT ADVERTISING) ABOUT IRANIAN GOVERNMENT I GET RESTRICTED?I THOUGHT WE LIVE IN FREE COUNTRY BUT SEEMS LIKE THE IRGC BOUGHT EVERYONE AND PEOPLE OF IRAN DESERVE TO DIE IN SILENCE LIKE HITLER DONE TO JEWISH PEOPLE.
PEOPLE OF IRAN DON'T HAVE INTERNET AND WE ARE TRYING TO BE THEIR VOICE BUT META TRYING TO SHUT US UP.
I NEED A ANSWER,I BELIEVE I DESERVE TO HAVE AN ANSWER

Service
Value
Quality

Date of experience: January 25, 2023

Thumbnail of user noors20
Turkey
1 review
0 helpful votes
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April 19th, 2021

Josh Hamilton is not going back in time. 500th career as an excuse. The first place and the first place and the other side of his own life and death.

Service
Value

Date of experience: April 19, 2021

Thumbnail of user gladisg
Colorado
11 reviews
51 helpful votes
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August 30th, 2011

Facebook can be fun. But if your friends are boring your experience will be boring. Not facebooks fault. Get better friends!

Date of experience: August 30, 2011

Thumbnail of user jonnies
Washington
3 reviews
29 helpful votes
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May 10th, 2011

I have loved fb from the minute I signed up. I have never gotten a virus or malware from fb, and i connect with everyone I know.

Date of experience: May 10, 2011

Thumbnail of user jessef141
Canada
1 review
0 helpful votes
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November 9th, 2021

I enjoyed this website alot it had all the things i needed and it is a great website i would do it again

Date of experience: November 9, 2021

Thumbnail of user edwardk
New York
18 reviews
45 helpful votes
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March 27th, 2009

Facebook is a very fun website - greatset website ever! :): ) :): ) :): ) :): ) :)) :): ) :): ) :): ) :): ) :): ) :)

Date of experience: March 27, 2009

Thumbnail of user bethl264
Maryland
1 review
1 helpful vote
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January 4th, 2021

My post seem to disappear and my groups I join to connect with other disappear. Moved to MeWe and Parler

Date of experience: January 4, 2021

Thumbnail of user user7783
Ethiopia
1 review
0 helpful votes
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October 27th, 2022

Review persanal account and public information review may presanal account and public information ye

Tip for consumers:
10q"good good

Products used:
Public information Facebook

Service
Value
Shipping
Returns
Quality

Date of experience: October 27, 2022

Thumbnail of user fionar4
California
3 reviews
27 helpful votes
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May 28th, 2014

Ehh, don't really care anymore. To be honest, Myspace was probably better but it just didn't build the legitimacy image that facebook did.

Date of experience: May 28, 2014

Thumbnail of user giannisg1
Florida
1 review
6 helpful votes
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October 23rd, 2017

Im, disgusted with f/b,, they continuously want to block you for disrespecting a meme? One day this bull$#*! social media site will fall

Date of experience: October 23, 2017

Thumbnail of user cayceh
Virginia
3 reviews
4 helpful votes
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July 30th, 2009

I believe it is #1 on the web. Addicting.
It's completly safe and fun. If you want to connect with peope, this would be the site to do it.

Date of experience: July 30, 2009

Thumbnail of user thann2
Massachusetts
4 reviews
1 helpful vote
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April 10th, 2022

Curse you elon musk nd mill gates for ths horribel attb thanj toy you ny wifve left me and took my kids and this is all your faulkt for creatinf this gorrialgihibal apps

Tip for consumers:
^U%T^U%*&TU%*%T^%*&^U^I(*&U(*^(*

Products used:
GGOGOGOGIOFIJDGDFJGOIFGHDOHGF

Date of experience: April 10, 2022

Thumbnail of user davidg256
Lithuania
2 reviews
0 helpful votes
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April 13th, 2016

Indeed the Greatest SOcial Media site of all for the communication, and storing a photo album online

Date of experience: April 13, 2016

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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