• Facebook

Facebook

Write a Review

Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
See all photos
How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user scarleta
Nigeria
2 reviews
1 helpful vote
  • Send Message
July 31st, 2019

A very good app for chatting and reading news on news feed. You can chat with your friends far away and be in touch with them. You can easily post pictures and videos for entertainment. A very nice app for everyone when boredom strikes.

Thumbnail of user karens298
Pennsylvania
12 reviews
28 helpful votes
  • Send Message
December 1st, 2020

The new format of Facebook is absolutely horrible! And now I can't even access my newsfeed. I get nothing but an error message. No wonder people are abandoning Facebook in favor of the now #1 downloaded social media app - MeWe.

Thumbnail of user ehsnd
Australia
30 reviews
209 helpful votes
  • Send Message
July 23rd, 2014

The dress was terrible. Nothing like the photo on the website and it was a very poor fit even though it was supposed to be made to measure. The workmanship was actually quite good so it seemed a terrible waste of my $200.00 and the dressmakers time. D

Thumbnail of user erenc12
California
1 review
8 helpful votes
  • Send Message
July 29th, 2022

I got alerted that someone was trying to access my very old Facebook account last night—I haven't used it in years, so I reported it to them and changed my password. After accidentally clicking on the "this wasn't me" option in the Account Recovery Code email I received from Facebook, I was locked out. I started to submit my ID as proof of verification multiple times, and still nothing. As soon as I get my Facebook account back, I'm leaving the platform. Facebook is a horrible place, not taking care of their customers/users.

Tip for consumers:
RUN. DON'T EVER USE FACEBOOK.

SAVE YOURSELF.

Products used:
Social Media

Service
Value
Thumbnail of user mahfuzt
Bangladesh
1 review
0 helpful votes
  • Send Message
January 16th, 2019

Their service is really awesome and excellent. Approach is very good. They are very quick in reply. I am totally satisfied with their activities and have given then five star in rating. They are reliable and trustworthy.

Thumbnail of user gregw19
Virginia
11 reviews
21 helpful votes
  • Send Message
September 30th, 2022

Facebook will gig a person for a comment to another party after that person (who's using a false name) harassed a person.
Why don't they nip the problem in the bud and gig the person who has a false name and is harassing others on their $#*! site?

Tip for consumers:
Don't use Facebook

Products used:
Facebook $#*! web page

Service
Value
Shipping
Returns
Thumbnail of user mohammads13
Florida
1 review
0 helpful votes
  • Send Message
March 21st, 2013

This Bassem Fayad person, has a restaurant were he use this place to meet people- became they friend and offered fake stuff for sale like fake gold and fake diamonds. I have lots of friends of mine that went to hes restaurant and to everyone happens the same, he is always on business. At friend of mine he ask her to land him money till he close on of hes business but he never paid back.
He also is after woman very mature and old just to take advantages of them, over time i found out about all hes movements and scams.

This guy is bad news!

Thumbnail of user pearld15
Florida
3 reviews
1 helpful vote
  • Send Message
December 30th, 2016

Upon receiving my last order, my surprise surprised me, I forgot my face mirror. There one was, free and new, in one of my favorite colors, too.
My order - to perfection, I and everyone else enjoyed my purchases. Thanks.

Thumbnail of user ednaa9
Arkansas
5 reviews
2 helpful votes
  • Send Message
March 29th, 2015

I thought I ordered these stools a little while back but I never got them. Will you check and see if I have another set of stools on order, if so let me know when I will get them. If I do have a set on order, please cancel the other set. I appreciate all your help, I'm not able to shop at stores and malls. This is an exilent way for me to shop. Thank you.

Tip for consumers:
Jossandmain is an exilent place to shop. Got great things.

Thumbnail of user manjurc
Florida
1 review
1 helpful vote
  • Send Message
September 26th, 2017

I went Alibaba.com and found trade 247 limited where I bought $1000 juul kits. They shipped it but saying they shipped too many pieces. In order to get them I need to pay advance of extra products. Carriers they used it and provided the tracking number is showing it is on hold. But the carrier they used does not exist in u.s. land. Alibaba.com need to taken out of the world before other get scammed and hart.

Thumbnail of user charlesc2495
North Carolina
1 review
1 helpful vote
  • Send Message
July 27th, 2022

Zuck banned me for a post not identified on a site not named and there is no way to know why the Bot Agent took this action. Supplied info requested - nothing! Cut off from family, business, news and sites used over ten years. Cannot appeal or respond after sending numerous emails to Metaverse. There are NO LIVE persons to contact. Viet Nam Vet, 73 yrs old, Marine Sgt, family person, police officer, taxpayer - and yet Zuck arrested, tried, convicted and imprisoned me without redress or trial. The Gulag is alive and well at Facebook/Meta. This is what my family has fought "for" since the Revolutionary War?

Tip for consumers:
Beware if Facebook / Meta !

Products used:
None available

Service
Value
Quality
Thumbnail of user tomj601
Alabama
1 review
0 helpful votes
  • Send Message
November 15th, 2020

Facebook suppresses free speech of Gay & Lesbian and Christian Rights. Facebook regularly "censors" my honest and truthful opinions because they believe they are the Gestapo and propaganda police. Shame shame shame on Facebook.

Thumbnail of user robl130
Arizona
5 reviews
33 helpful votes
  • Send Message
August 12th, 2018

One of the biggest challenges is the complexity of the FB Ad Manager. I realize placing ads does require a lot of tools and features, but man, it seems like the size of this thing is out of control. I don't know if my ad is doing well or not, because of the complexity.

Thumbnail of user skyk
Spain
58 reviews
312 helpful votes
  • Send Message
April 14th, 2010

I dislike facebook due to its many privacy issues and vague terms of services. Pretty much they own everything that is uploaded there and have the right to modify and redistribute it. I would much rather join a niche social network with strict rules and privacy policies that a network as facebook.

Thumbnail of user davidl2777
California
1 review
0 helpful votes
  • Send Message
November 25th, 2020

This site block me for 7 days because one person write I am a donkey, so I respond to hem saying you are the
Donkey... this stupid site out of sense. Worst than north Korea. I am looking for better chose and leaving this face$#*! for good

Thumbnail of user haroldk
Kentucky
7 reviews
15 helpful votes
  • Send Message
March 26th, 2011

Sad! In addition to people competing for numbers of friends it amazes me the sheer number of people who get into this and every cousin, friend, arch enemy, hated co-workers, old bullies etc become ypur "friend"

The saying goes if you have 1 friend you have a treasure, if you have 500 you have FaceBook. AND I have not even begun discussing the legal issues and breaches in privacy!

Thumbnail of user marinas300
New Mexico
1 review
0 helpful votes
  • Send Message
May 27th, 2022

Facebook has repeatedly violated my constitutional right of the freedom of speech. Their decision is strictly political. The moderators of the Russian segment of Facebook are trying to shut up everyone who is against Putin's invasion of Ukraine, genocide of Ukrainians and writing truth about Putin's supporters. They are trying to use "hate speech" game to ban people speaking against organized Russian paid war supporters.
Shame on you, Facebook, for supporting the WAR! Facebook has to decide if you are with the Democracy or Putin's totalitarianism and hate propaganda!

Thumbnail of user tinaw7
GB
17 reviews
59 helpful votes
  • Send Message
October 8th, 2011

I find FB usefull for catching up with old friends and even reuniting you with ones you have not seen for a while but I don't like how some people practicly live their lives on there. Says more about people I guess than the site itself but I really grinds my gears lol. But yeah FB is pretty awesome at what it does.

Thumbnail of user rickr782
New York
1 review
0 helpful votes
  • Send Message
December 21st, 2021

The part took forever to get, and the first time it came it was not even close to the right part. You should pay to overnight it when you inconvenience the customer. Especially when I need it for business. So that's poor service.

Thumbnail of user ebrahimj2
Canada
1 review
3 helpful votes
  • Send Message
December 7th, 2019

Why i paid for my ad but ad is not running? Why you charge me last time about same issue? This week many time i try to contact some one in face book to get help but new one can help, we cant find any way to contact face book to fix this issue?

Thumbnail of user thomasw377
Illinois
3 reviews
1 helpful vote
  • Send Message
October 17th, 2018

I bought 3 crestline windows. I have had them for a few years and have a problem opening one and it staying up. I have to use a block of wood to keep it open. I called crestline and their brochure states a limited lifetime warranty but when i told the woman the issue, she said there is only a 2 year warranty and her response was quote " sorry, that's the way it is" They don't stand behind their product. I'm not the only person to have this issue. The windows are a piece of Sh! T.

Thumbnail of user ritag15
Tennessee
2 reviews
2 helpful votes
  • Send Message
December 24th, 2015

Finally after months of waiting for my order RoseGal finally refunded my money. So if they owe you get your money back no matter how much it is. They are from China and have a company here in the US. I emailed FaceBook about them and Zack hasn't answered back or even taken them off. BUYER BEWARE

Thumbnail of user anniee
Alabama
1 review
1 helpful vote
  • Send Message
December 20th, 2011

It is ok, it is that when you put your business out there on facebook, someone will find out what you are doing, where you are going out of town, etc. It is just not a privacy place to put your business out there.

Thumbnail of user lorir766
Texas
1 review
0 helpful votes
  • Send Message
June 10th, 2022

Facebook practices Censorship on their social media site, targeting free speech among friends and family. What's the point in censoring conversations between family members. What's the point in censoring free speech period. The decision makers of this media site need to rethink their agenda!

Tip for consumers:
If you as an American enjoy your right to free speech then do not use this social media site. They have an agenda that does not and never has been the American way.

Products used:
I was censored on the following phrase
We are a nation of fear created and promoted by greed.
I put this on my Facebook page to share with my friend's and family and have been targeted every sense, that was back in 2016. Thing's have been deleted off my home page and I was refused benefits. How can this site break the law for their own agenda?

Service
Value
Shipping
Returns
Quality
Thumbnail of user gameb1
Switzerland
10 reviews
28 helpful votes
  • Send Message
October 17th, 2018

Once your data is out there, there is no way to take it back. People 100 years from now will still have your biometric data, know your date of birth, your friends ect. I regret ever signing on to this service. Too late now.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Facebook?