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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user stevenc2000
Georgia
7 reviews
5 helpful votes
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May 25th, 2023

Yet again Facebook held my posts for 5 days. Claimed an 'admin' approved it.
I am creator and admin for my group.
Don't lie if you can get caught, you scumbags! You are caught!

Tip for consumers:
Tired of censorship

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Thumbnail of user johnc188
Romania
7 reviews
11 helpful votes
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December 25th, 2013

It tricked everybody to give in all their private data and private life and sells all of this data. Plus everybody is addicted and I do not see any value in it, whatsoever!

Thumbnail of user judys1008
Florida
1 review
2 helpful votes
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November 3rd, 2021

Moral crime against humanity especially children. Money is the root of all evil and Facebook has proved this adage.
This is not about a purchase this is about shaming and misinformation.

Thumbnail of user wyneep
Colorado
1 review
1 helpful vote
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November 17th, 2015

This massage therapist tore me up and gave me a soft tissue injury! She manipulated me and even told me at the time, yet I didn't understand because I trusted her. BEWARE!

Thumbnail of user sdghinnvj
Florida
3 reviews
3 helpful votes
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May 23rd, 2017

Been using Facebook for almost 7 years, then Instagram, Pinterest, tumblr, it's still my favorite site and app to be connected with my fiends and family, very good experience and it worths 5 star.

Thumbnail of user vancec10
Bangladesh
4 reviews
18 helpful votes
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September 30th, 2014

Facebook is great. I like to browsing facebook. A day i running my facebook 18 hours. There are no other choice like facebook. Most of the young boy like facebook.

Tip for consumers:
Facebook is part in my life

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Thumbnail of user jessliej
France
2 reviews
17 helpful votes
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November 13th, 2018

This $#*!book is made to spy on you
To steal your data and to sell it
That applies for all facebook products (whatsapp, instagram...)
Try to sign up with tor or to login with tor and your account locked
Then they will ask about your PHONE NUMBER or GOVERNMENTAL ID
I think they shouldn't force anyone to share this VERY PRIVATE INFORMATION with them
Besides who are they to request them?

Thumbnail of user dianar77
Alaska
5 reviews
4 helpful votes
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January 8th, 2018

I enjoy Facebook a lot and use it to communicate with people all over the world and enjoy it and i enjoy a strong debate and do not just post about random things. But strong convictions!

Thumbnail of user salibas
PS
1 review
0 helpful votes
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December 28th, 2022

The best site I have ever seen in my life is a beautiful site and I benefited from it very much, and I advise everyone to try it. It is a genius and wonderful site

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Thumbnail of user nancym56
Idaho
1 review
2 helpful votes
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March 5th, 2015

This company is so BAD I order clothes in January 2015 and them don; t send me my order yet I call many time the mail box is full, want to CHATS is not available, send messages for them mail earthier no answers this company is fake.the governor needs to closed this business bad service and fraud

Thumbnail of user ephraiml
21 reviews
94 helpful votes
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April 21st, 2008

Get back in touch with old friends - I'm now in touch with a bunch of friends from elementary school... all of this is thanks to Facebook! Thanks, Facebook!

Thumbnail of user kanjim
Pakistan
1 review
1 helpful vote
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June 20th, 2019

With Facebook you can contact with your friends, relatives and family. You can also see their activities through the website and update your status on your Facebook page.

Thumbnail of user mariec
Texas
26 reviews
213 helpful votes
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April 3rd, 2010

Facebook is a fun place for connecting and reconnecting with friends and family.

They need to fix a lot of their applications and it is sometimes confusing on there but I still like it.

Thumbnail of user tonyaf30
Texas
4 reviews
5 helpful votes
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June 24th, 2019

I would never think Facebook would have a 4 star rating. How is this even possible, i like the concept of fb but it is like the toilet of the internet.

Thumbnail of user jacobs55
Washington
4 reviews
13 helpful votes
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August 30th, 2015

Refuses to remove anti-gay hate speech. Refuses to respect the naming rights of Trans people. Also refuses to respect the names of authors & people who go by spiritual names.

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Thumbnail of user user1202
TW
1 review
0 helpful votes
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January 12th, 2021

This page provides good fans and traffic, and the process is all free! What a gift! What a gift! What a gift! What a gift! What a gift! What a gift! What a gift!

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Thumbnail of user cathyn
Illinois
1 review
1 helpful vote
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April 14th, 2010

Fb changes layout without letting users know, constant errors on page, cannot handle the volume of users, alienation of certain users from viewing recent newsfeed posts.

Thumbnail of user janiceb6
Florida
11 reviews
14 helpful votes
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July 7th, 2012

Do i really need to say anything? The best social network there is! Just wish they had a DISLIKE button too for those duck-faced photos some of my friends post! :P

Thumbnail of user janicew361
Canada
1 review
0 helpful votes
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February 4th, 2021

Attack of the fragrance clones by Jake Segrato.
OMG you will never have a worse experience in your life if you order from this angry, fake perfumist!
I ordered 3 of his clone perfumes:. 2 weeks later order still not shipped, i inquire and get instantly snapped at by him! A week after that he finally messages me my tracking number. So 3 weeks after i paid he shipped my order. I check tracking online a few days later and tracking number doesnt exist lol so i again inquire and get a new tracking number showing it shipped that day lol OMG this guy is unreal, almost a month of lies before actually shipping my order. Eventually i get the order, labels all crooked, horrendous presentation even for an amateur. Worst part is besides being lied to over and over this angry pricks perfumes smelled nothing whatsoever like the originals! I asked if i could return them or exchange them and he was very rude and basically told me to F-Off. Horrible experience from a horrible person. Do not waste your time or money on this garbage.

Tip for consumers:
This is a horrendous company and the owner is the biggest prick ever! Do not fall for the fake reviews, they are all by his family and friends.

Products used:
Perfume clone sprays

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Thumbnail of user pmm6
New York
2 reviews
2 helpful votes
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July 28th, 2021

I recently returned to using Facebook more after a long time (years) of not using it due to privacy concerns. I added extra security measures only for it to be hacked yesterday, July 27,2021 by a user with the name 'Josep Reyes'. I tried to authenticate a different way as it suggested. I uploaded my i.d.
Facebooks says no one will get around to reviewing my submission for at least 48 hours. After submission I received no confirmation email or text to any of my contact details that was still properly associated with my account. It could be floating around in cyberspace or that hacked as well. Facebook has no live customer service *******800, this I discovered today after reading their "Help" Center's webpage which provided no guidance for my particular circumstance. In order for you to enable or disable 2 step authentication you have to be logged in. You can't log in if your account has been hacked by stalker/complete stranger, associated now with someone else's email address and profile. I filed a police report. I emailed the police report details to *******@facebook.com. Facebook was not helpful at all. They have made no contact with me regarding my identity theft on their social media platform.
Patricia M. Muhammad

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Thumbnail of user deborahc2399
Texas
2 reviews
0 helpful votes
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March 21st, 2023

I D LIKE TO RECOGNIZE INCREDIBLE STAFF-securiyr-- Raul Rafael and Josephin a.
Next pool waiters at green table pool--oscar*** Miguel-***,llendro-***, Francisco-**. So Mgr at custom burger.
Joy club--Karen and miguel.,

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Thumbnail of user coryc131
Canada
3 reviews
8 helpful votes
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October 11th, 2021

I believe many men are not aware of why Asian Date is so popular. It is facebook. Facebook is the chat platform that powers these lies. Facebook is not allowed in china yet somehow they made a deal with the Chinese government to be allowed to operate there. Facebook is making millions from fake lying people. Remeber all pictures posted on facebook are their property and they can do as they please with them which is where so many of these fake profiles come from. Again Asian Date is advertised all over facebook, you email servers and adds on all sorts of google and yahoo sites. You will not see other asian sites advertised so well in the western countries and that is because this is a facebook scam. They are partners with SOL networks. This is huge money for facebook and they absolve themselves of any wrongdoing publicly because nobody is aware of the deal they made with china government to be able to operate there. Do you guys really believe millionaire and billionaires from china are actually interested in you. Haha give your head a shake. Does it not seem odd to you they will not cam share? Does it not seem odd to you that they want phone calls to exchange info and once phone call is made they give fake info. OR as the latest is now they just refuse to give information even though they are the ones who insist on call. There is nothing legitimate about these profiles it is just big business taking your money

Thumbnail of user biankas3
Washington
81 reviews
62 helpful votes
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September 13th, 2020

I have to say that I don't really have any complaints about FB except one making it a really good, fun app in my opinion. I get on FB anywhere from 3-4 times a week and I pretty much always enjoy my time spent on there. I'm part of several groups which liven FB up and make it more interesting. I have also made some really great friends on FB and for that I am very grateful!
My only complaint is that as of recently, while I'm on FB out of nowhere I'll get a flashing message saying that I've timed out and then FB logs me out automatically. This is a major pain because I never remember my password, therefore I have to go through several steps to verify I'm me and be able to log back on. Once I'm back on, I am temporarily blocked from using my emotion button, leaving messages for anyone and responding to any messages in my feed. This is a huge problem and idk how to get help from FB to fix the situation. Other than that I have no complaints about FB, only good things to say.
It's a great place to make new friends, socialize with all of your friends, and just relax and have fun!

Thumbnail of user cb5
Indiana
1 review
7 helpful votes
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February 3rd, 2010

Please don't listen to the drivel on here about Circle of Moms being a bad site. It is a good site, one on which I have met many wonderful women who have become trusted and loyal friends. As with any online forum, you will run into people who you do not see eye to eye with, that's just life. But rest assured, the Administration of Circle of Moms is fair, they do not kick people off of their website for no reason or to centure their political beliefs. Women who have been removed from COMs have broken the guidelines of the forum and violated rules, even if they can't take personal responsibility for their own actions. Brenda (and friends), what do you not understand about your termination? You violated No THUMPS! You put up a list of names in an open forum and accused women of things of which you had no proof, and no provocation as far as I'm concerned. You are seriously deranged and deluded. Take responsibility for yourself and your actions. The Admins of COMs want it to be a safe place for people, and they try their hardest to make it so.

People should come and judge for themselves what they think of this forum. I would suggest joining some of the smaller groups, that is where you meet like-minded moms that you can get to know very well! Hope to see everyone there!

Thumbnail of user nielv
Slovenia
1 review
1 helpful vote
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December 10th, 2022

It is bad and I am constantly tempted to leave, the only thing keeping me on is to stay in contact with friends who are not on some of the other social media platforms.
Its newsfeed is anyone you interact with not necessarily your better friends, and even that is hiding between adds and reels (which is immitating tiktok or something)
There is a lot of misinformation, silos and the moderation is terrible, missing things or being comically inept what it identifies as violations of community standards in a way which does not improve anything and makes everything worse.
The UI constantly changes and is now quite buggy, quite often a link of a comment on a busy group will not show you what the link is supposed to, it is impossible to move your photos to an album if you posted them without adding them to an album initially, friend list search doesn't work, the volume of the video player always starts too loud and never remembers your settings
A lot of my friends have already departed, and I am likely to follow soon

Tip for consumers:
back your data up

Products used:
albums, news feeds, reels, groups

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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