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Facebook

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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user areebagulrani
Pakistan
2 reviews
0 helpful votes
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May 17th, 2023

Too many spams and fake id's. Harmful for children. People share illegal videos and pictures. Sexual content is too much. People text personally with fake id's.

Thumbnail of user karlb161
Romania
1 review
1 helpful vote
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October 20th, 2023
• Updated review

Not on account of content, or rhetoric - these don't matter in the filtration process, evidenced by the multitude of nazis that are using facebook as a platform.

The number of comments, which is very LOW, and the act of EDITING comments to put in a comma, correct spelling will both earn you a restriction of 6(SIX) days, without updating your Account Status - so in essence, it shows NO restrictions, but in practice you've been silenced for a WEEK.

Over a quantity of 5 or more comments within an hour. Meanwhile
- terrorism
- child trafficking,
- human trafficking,
- bitcoin frauds,
- Dr Omalu and their penis enlargers,
- guru's with divorce spells linked to instagram etc etc are free to proceed.

Mark Elliot Zuckerberg. Are you incompetent or just in favor of obliterating protected speech?

Picture evidence below - ZERO account restrictions on the account status, but a 6 day restriction in place on comments. Avoids footprints for class act lawsuits similar to those that have been initiated in the U.S.

Products used:
Legions of invasive ads for data farming and marketing revenues

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Value
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Quality
A neo-fascist media with dangerous environment solely moderated by rudimentary bots
January 6th, 2021
• Previous review

A neo-fascist media, where you will routinely be called names for any review, content or observation that disagrees with children and toxic individuals.

A place where said individuals will call you anything from neo nazi to "re... rded" over aggressive issue with your content, occurences that never go against standards when reported, leaving you to navigate the precarious environment to the best of your ability in anxious auto-censorship.

Nevertheless, the eventual objection to abuse, burning flags, extremely targeted personal attacks, no matter how tame, DOES qualify as a violation of standards, making toxic individuals uncomfortable, that facebook wants to keep safe and catered to.

Appeals don't work, the rudimentary bots this band of rejects make use of are incapable of both context or adequate vocabulary filtering and this social media harasses you endlessly with 30 day totalitarian restrictions over the perceived/projected aspect of all of the above.

Facebook is not for individuals expecting a safe medium to exchange ideas, practice common sense or expect meritocracy. It is not for individuals that would like to opt out of aggressive data mining, sponsored ads of fascist political organizations that aren't permitted an equal presence and leeway for propaganda on conventional media and it most certainly isn't for individuals incapable of anxious auto-censorship, to retain their right to communicate unrestricted.

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Thumbnail of user andyp17
Missouri
10 reviews
220 helpful votes
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September 15th, 2015

Yes, I love with because of all the news updates and keeping in touch with friends, but maaaaan, I think I loose at least 2 hours a day just by scrolling down and refreshing the feed :)

Thumbnail of user fransiscag
Nigeria
1 review
0 helpful votes
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July 27th, 2022

$#*!... I just want to know?!?! WHO decided WHAT comments I want to see?!?! Like $#*! seriously? I WANT TO SEE ALL COMMENTS! NOT Most relevant or anything else?!?! Every time I go into comments even though there is like 100+ what do I see...? Most relevant with 10 comments! I WANT TO SEEEEEE ALL! COMMENTS! $#*! send already like 10 complaints nothing

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Thumbnail of user vickya20
Canada
1 review
5 helpful votes
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January 14th, 2018

I am so pissed off with facebook now. Wtf! I will not send you idiots id! Do not voluntarily submit your id to facebook! They have your IP address and they already know who you are. DO NOT TRUST FACEBOOK. I will not use my real name! Your site is not secure you have prostitutes and who knows who else on there. My photos and name where stolen of this stupid site and posted on a gossip site thanks to your $#*!y security. I had an account for 10 years which they just blocked me out of asking for id? I had 4000 photos of myself on there now u need my face pic. $#*! fb! They have sold out to the police and now they are forcing people to identify themselves so the police can troll and profile people with ease though google. Next time you are pulled over for a traffic stop all the police will have to do is google your name and bam all your facebook info, family, friends ect ect will be at there finger tips. I hope fb stocks plummet and I hope people stop using facebook because it is a violation of our rights to privacy!

Thumbnail of user genec30
Thailand
1 review
0 helpful votes
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May 9th, 2017

They upgrade, and take away important programs in the campaign features.
Now I can't download my images to my computer until I sell 10 tee-shirts.
So I wdnt to printful

Thumbnail of user samanthas191
California
2 reviews
11 helpful votes
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April 27th, 2018

Like, My Wife got addicted to this Site. She wont stop plauying that stupid little game about farming and meet some douchebag named Mario Who The $#*! is "MARIO". WHne i come home evry night she wont even sleep in the same bed as me its like being in the war but at least when im in the army i know i have a chance at sumthing

Thumbnail of user sarahm16
Australia
55 reviews
172 helpful votes
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July 16th, 2011

I would say that i LOVE fb because i found my 2 brothers on there whom i have never met and i think i have found my dad aswell so its helpfull for tht, but honestly it is really OVER RATED these days, its boring they need to make some changes,

Thumbnail of user jennyh246
California
1 review
0 helpful votes
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April 5th, 2021

Won't get rich doing this but there are quite a bit of options to earn... paid to paypal is what i was looking for.

Tip for consumers:
actual payout amounts are never certain, but this is surely one of the better 'time for paypal cash/gift cards' apps out there... and one of the first.

Products used:
all of their options, from swagcodes to watch, even playing the swagbucks live trivia game app!!

Thumbnail of user mokarramb
Bangladesh
1 review
0 helpful votes
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January 20th, 2021

Freelancer is a one of the best online platform for work. If you face any problem they will give you easy and amazing solution.

Tip for consumers:
N/A

Products used:
N/A

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Thumbnail of user billc509
Michigan
2 reviews
35 helpful votes
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April 4th, 2021

So FB allows people openly talk about murdering judges and prosecutors. When those comments were reported FB refused to find a violation.

Thumbnail of user alexanderi95
Germany
1 review
0 helpful votes
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June 29th, 2022

Sorry but Facebook is becoming the scum of society!
More scammers are shaking hands here. Every day you experience fraud with shopping sites that do not have an imprint. Sweepstakes that aren't. Trading fraudsters steal the fake pages or also from ARD Focus Nordbayern etc. etc. Etc. Olaf Scholz was also here as a fake picture! These scammers really stop at nothing.
However, since Facebook gets money from these advertisements, they are put online without prior verification. So people are ACTIVELY DAMAGED on Facebook! Facebook is the dregs of a social media platform! What a Zuckerberg once built up and was really cool is now worth nothing! Anyone who allows this fraud and allows it is unfortunately in the bottom drawer and should be prosecuted under EU law! Facebook should not only be taken to court, no, something has to change here. In Germany it would not be possible for so many fraudsters to advertise in this form. However, Facebook puts itself on the same level as all these scammers, as it allows these advertisements without further ado!

My opinion, after more than 10 years of Facebook, Facebook has to change something or delete itself! So this platform no longer has to be online.

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Thumbnail of user gabrielw30
Ghana
7 reviews
6 helpful votes
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April 6th, 2020

I would recommended to trade with cryptodroneco. Com by a friend on facebook and i eventually had no regrets. Particularly Ms Yamila helped with with my process. Telegram cryptodrone_bot

Thumbnail of user javierh85
Virginia
1 review
0 helpful votes
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July 11th, 2022

I was trying to calling many times and email same thing this company Facebook is the Worse customer services ever never answer phone called and also never responded the email, I Have big issue someone hack me my Facebook account, I was trying to contact Corporate Headqueare to resolve my problem never received any phone call and email to help me out, I won't recommed facebook horrible customer support never help theirs customer

Thumbnail of user samaha8
Saudi Arabia
1 review
0 helpful votes
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August 25th, 2021

I sent them several messages regarding Marketplace issue, but I never get any reply from facebook. Worst Customer Support ever

Thumbnail of user aprilh1
New York
1 review
4 helpful votes
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November 6th, 2010

My experiebnce on Facebook was unconstitutional in my opinion. I was conversing on facebook a few times with a person. They asked me to be their friend, by a mutual friend. The next few contacts were from a former girlfriend making violent threats, and intimidation. After a few words of name calling this girl threatened to have me finished with access to facebook, and who knows whatever else. I was advised a report was made against me and to delete the person who had asked me to be their friend. Three times I asked what I had been accused of, which I was given no answer. I was restricted. I don't think it is constitutional to hear an accusation and accept it is true based on a one side story. I was threatened physically which also was not addressed. Then they changed their profile name on facebook. But I recieved the same e-mail on my e-mail account. But it is the same person. I was by the highest court of Facebook there constituted guilty of what and restricted because of... I don't know... I guess anything goes there, I read even personal information.

Thumbnail of user debrad744
Pennsylvania
1 review
0 helpful votes
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October 5th, 2021

I was on facebook for years and quit 2 months ago. I had two accounts, one for animal rescue and a personal account. Facebook disabled my animal rescue account not saying why but it was apparently because, they said I wasn't using my real name. I even uploaded my drivers license to appeal, which they say you can do. But they would not even let me appeal. I frankly was so pissed off, I deleted my other account also.
Facebook has double standards! 90% of the over 2K people on my friends list were not using their real names for a fact. But facebook chooses who to delete or disable according to their bias. They even left my page up and visable for OVER a month and may even still be there, I haven't checked in awhile. Which should be illegal!

They allow accounts that are illegal, abusive, and all sorts, but they harass others that do nothing at all.
I'm very much at peace after leaving facebook now, and deleted my instagram too.
No platform should have that much power and they have been sued before.
They are just plain trash and I'll never go back.

Thumbnail of user bernardag4
Virginia
1 review
1 helpful vote
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August 27th, 2021

Not up to no good company. Very recist and discriminators making this very ghard to sign up for some individuals of their choice, but oh well some many people can leave without it

Thumbnail of user colinc3
Minnesota
7 reviews
14 helpful votes
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September 22nd, 2010

Lack of custom user HTML makes Facebook THE BEST. That is where Myspace failed. Facebook evolution has turned more into marketing material, but it's still the best social networking site out there.

Thumbnail of user abirocka
India
1 review
0 helpful votes
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May 28th, 2017

Learning good business with this website
Through good wed site thanks for that

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Thumbnail of user ashleea2
Indiana
3 reviews
11 helpful votes
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January 21st, 2019

I took my step-daughter to get pedicures done at this location since we were in the area and it had good reviews. I was very disappointed. I asked how much it was they said $30 each. While we were sitting in the chairs, they brought over a plastic box that said "pedicure in the box" I asked if that was what they were using, and they said yes, it's the new way to do it. They didn't clip my nails (they weren't that long, but it could of used a trim) didn't clean around the nail area, didn't trim my step daughters nails back enough. They didn't clip the end of the nails at the corners to avoid ingrown nails. I already had the polish removed from our toes. They took nail removal and "took the nail polish off", no massage, they put lotion on our legs, painted out nails and then took us to the dryer table. They told me it was $74, and i asked them why it's $14 more. They said it was because we got a special manicure (the plastic pedicure in a box). They never told me that! I had to clip our nails when we got home and of course it chipped the polish. I will drive the hour to go back to my home town to get our nails done.

Thumbnail of user kaliseb3
Texas
4 reviews
2 helpful votes
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June 18th, 2023

I have been selling items on Facebook for about a year, now. This is how I have been able to keep my home. The way I have fed my family, kept a roof over my kids head. Then, out of know where Facebook states I have did something wrong. I requested a review of my account. Facebook would never responded. I informed them, this is the way I make a living. No response. Because of Facebook and them wrongfully suspending my account. Theft of my account. I have lost my home and I didn't not have a place to live. In turn I lost my kids. ALL BECAUSE FACEBOOK SUSPENDED MY ACCOUNT, I DID NOTHING WRONG. I ASKED FOR A REVIEW. NEVER GOT A RESPONSE! THEY THINK THEY ARE. GOD.
A CALL TO ARMS. LETS SHOW THEM YHEY CAN NOT DO THIS. THEY CAN NOT EUIN OUR LIVES!

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Thumbnail of user matthewh1331
Canada
1 review
0 helpful votes
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August 25th, 2021

I have been dealing with trying to get an old compromised account with my personal information, where I live, and about my family and friends and nothing has been done, and face book refuses to help, an employee of Facebook by the name NIKKI(chat has been saved), tried to help but then ghosted me after her "suggestions" did not solve the problem, and nor did anyone with security contact me. My personal information has been leaked and has been causing my life to fall apart because of this. I lost employment opportunities because of the account amount other interruptions in my personal life. And for over a year I've been sending the same reports and such with no help. I'd very much appreciate it if someone over at Facebook would KINDLY take the time out of their very busy schedules to fix this problem before fraudulent behaviour arises from that account. And these are the only responses I get. Why would someone pretending to be me have any say in this?, MY PERSONAL INFORMATION IS LEAKED!(it's been over a year of doing this I do not feel safe using face book knowing they cannot solve a simple issue like this)
-Matthew hill

Tip for consumers:
Don’t use this app if you have anyone that wants to mess with your life. My life has been messed with severely and no one will help me.

Products used:
The whole site, has only done me more harm then good now.

Service
Thumbnail of user robertk2562
Ohio
1 review
5 helpful votes
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January 23rd, 2022

Facebook cant live by there own COMMUNITY STANDARDS, the nasty porno that they let Indonesia people post and never do anything to them, BUT...let an AMERICAN WHITE PERSON POST ONE THING THATS NOT EVEN CLOSE TO WHAT A THIRD WORLD PERSON POSTS AND THEY LOCK UP YOUR ACCOUNT! Then facebook will stock you even on message, they will play many games!
FACEBOOK IS TAKING AWAY OUR FREEDOM AND OUR FREEDOM OF SPEECH! I JOINED TWITTER AND IT IS 1000 TIMES BETTER THAN FACEBOOK!
The pic below is what facebook said violated there rules and locked up my account, they also said this is nudity, let me show you some nudity they will not take down and said it does not violate there standards, then you tell me!
I tried sending that one pic to a friend with message and they took it down, now those pics are nudity / porno! On public groups that any kid can find and see, so you tell me! Facebook is so full of $#*! and lies, and dont tell the truth they will take that down and lock up your account, facebook lives for lies! If i could give them a minus star i would! There not worthy of one star!

Quality
Thumbnail of user mn312
Kentucky
1 review
0 helpful votes
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November 17th, 2020

Too much censorship. Who elected Mark Zuckerburg to be the factchecker God? This is starting to resemble Nazi Germany. Scary. I moved over to MeWe - so much better.

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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