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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

Rating

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user pavlod1
Netherlands
1 review
1 helpful vote
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January 6th, 2023

My stance a s a 2ce war refugee is awfull, i sank my pfhone, crossing a crasy cold border river in December, i havent money to buy new and FB is my last ay to contact all who I know - family and friends. Or barely the last, I restored my login to email through two-factor requesting a phone auth. I am deleting Facebook in a protest against uneqivocal harassment in my times of hardship. On a marketplace I was holding a single post of rental house in Florida when I was violently, extremely inadeqate suspended. Loosing every dime is almost physically painful to me, I was trying to make support centre to explain hat did my job of posting a rental from owned did violated but received same harassing answers. Anonymous permanent ban from a platform isnt the option I am going to live with, as a black transgender person - I belive that my rights are ENOUGH suspended. Plus I was born in donets and ran from there in 2014 and from Kyiv in 2022 as a ukrainian citizen - from war. After that hatefulness from support centre I am deleting my account in FB in protest against the even existance of that hateful platform, able to violate EVERYONE anonymously and without consequences for itself. Thoug no known to me companies using it I wish the platform collapse due to it hatered support centre.

Tip for consumers:
DO NOT

Products used:
Marketplace with confirmed PayPAl, debit card and ID

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2023

Thumbnail of user leeannl2
South Africa
2 reviews
10 helpful votes
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February 8th, 2017

I've been using oversea products and it's the best ever. I'm from SA and currently a distributor for them. First as a client and with the results I got I couldn't say no to become a distributor. When I started my journey with them I always first test the products as I felt my review and experiences should be a validation system for me. I'm still testing products, sell loads of them because of my before and after pictures and reviews of people who had bought by me. If you interested in buying or just become a distributor feel free to contact me. As a distributor you earn 5% commission on every sale you make. I were in the beginning just looking for an ointment for my baby's eczema and that's how I came into contact with them. They asked me to be a distributor as I would make some extra money and the levels you can achieve by selling products that actually works on for eg, stretch marks, schirosis, uneven skin colour, achne and I'm telling you some people who had bad achne can't thank me enough for helping them. And if you a green tea lover, well we have green tea tablets that not only cleanse your body but is a suppress your appetite as well and that's a bonus. The products can be used by people who have all kind of chronicle illnesses as one of my diabetic client says the green tea capsules actually stabilised her blood sugar levels and that was astonishing. We also have a spa gadget that helps uplift the skin. We actually have one for the face of which you can use for your face, hair treatments and a small clip on that you can use it for flabby arms and tummy but there's one specifically designed for the body so so you can reach more skin and the best is that you can make your money back with that by doing it to friends and family. Beauty Salon owners that is a must have and you can attract load of customers because of hear say of the finishing results. That's all I want the whole world to know about it. You can contact me via email at *******@yahoo.co.za if you have any skin conditions or just want to iron that rinkles away. But sometimes it may take a while to get through all the request as I try to keep up with all the people wanting to buy. So that's it from me and have a beautilicous day.

Date of experience: February 8, 2017

Thumbnail of user nalaj
Georgia
3 reviews
4 helpful votes
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October 3rd, 2013

I love facebook! It is so nice to talk to my family and friends when I can't see them in person!

Date of experience: October 3, 2013

Thumbnail of user lizzyh8
North Carolina
25 reviews
63 helpful votes
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July 19th, 2021

So let's talk about social page that does nothing but cause drama and was created for that specific purpose, right? If you look at its history and now its present- He(Zuckerberg) has accomplished a legacy that is disturbing. He is a case example now in psychology classes in many ways.

I had a business page against my own personal choice but did it as a suggestion because of my business. Reluctantly- I had one for a couple of years than had to make some changes because of a move out of state. As I changed our business name (by one word)--- I was taken off as Admin by facebook the next minute. Why? I asked why too. Ironically because I was making changes to our new address and name from a move to another state? It is easy to verify the changes since I was connecting not only my instagram and also my website with the same info trying to update my fb- however FB has no recourse except a endless Apple death circle or maybe just someones bad day that has no way you can hold them accountable for it.

This is what I have done 1) logged on my account to do it, 2) was logged on to my website for verification. 3)Next, taken off by facebook as admin see below.

Now as far of finding help? LOL They used to have a number but as leaders in the field of customer service know it is "a heck of blogs and FAQs" that NO one wants to be bored to tears with or want to read about senseless things that do not apply. It is meant to just let you give in with your tail between your computer. ;)

There is still a fb phone number however the phone line hangs up on you because NO, they do not have customers service anymore so "goodbye!" is what a recorded voice states.

But NO----- nowhere does it say after several pages "if facebook takes you off as admin" and leaves your page without ONE or a way to be managed-- what do I do? I have heard now that many people have lost pages and just resigned. I am sure if facebook "fact-checked" me - well... probably this review says it.

I would hope they would "HELP" people or have a positive outlook or encouraging site. I am not sure it is in the bylaws and their system except to just do what they do which is "fact check" and do security checks on people's on sites. Good job! Wish I could have a job that I could get things wrong and not be accountable or care enough to help people when I did something to someone's account without regard. So I think we all should move on from the drama and stop making Zuckerberg rich and stop using facebook. Like my teenager says "no one uses facebook anyways, mom". LOL We all have choices. I have made mine.

Tip for consumers:
1) If you want customer service - do not use facebook
2) If you don't want interference in your account- do not use facebook
3) If you don't want the drama- do not use facebook :)
4) Talk to your neighbors and find other ways to connect.

Products used:
Business page admin deleted by facebook with no reason - see picture and facebook profile deleted because I do not want a fb page. However, godaddy host required it for some reason to connect.

Date of experience: July 19, 2021

Thumbnail of user jeang
Virginia
2 reviews
1 helpful vote
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September 21st, 2010

It is totally addictive! Don't start if you don't have at least an hour each day to work with it!

Date of experience: September 21, 2010

Thumbnail of user maryp38
Wisconsin
3 reviews
3 helpful votes
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October 16th, 2013

Great for keeping in touch with family and friends... just enough with the changes.

Date of experience: October 16, 2013

Thumbnail of user amyx
New York
3 reviews
3 helpful votes
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November 9th, 2011

Free place to hang out with everyone I've ever met ever? Sign me up!

Date of experience: November 9, 2011

Thumbnail of user ivanaa1
GB
1 review
2 helpful votes
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December 4th, 2016

I don't know how much of my data you're collecting but too much ads.

Date of experience: December 4, 2016

Thumbnail of user trutht4
Arkansas
5 reviews
7 helpful votes
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May 21st, 2015

This website was amazing, now its all advertising and user harvesting and data mining!

Date of experience: May 21, 2015

Thumbnail of user thomasn3
New Jersey
5 reviews
3 helpful votes
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July 6th, 2011

It used to be a great site. When it wasn't like myspace. Now, everything is spam.

Date of experience: July 6, 2011

Thumbnail of user kaylak240
Rhode Island
1 review
0 helpful votes
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June 22nd, 2022

Facebook is ran by a bunch of $#*! $#*!s that should go choke on a $#*!…$#*!in dip$#*!s!

Date of experience: June 22, 2022

Thumbnail of user bisaipratushab
India
2 reviews
0 helpful votes
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July 8th, 2023

Beautiful I love it go for it
L like it tq so much bisai pratusha keep it up same quality, I love this

Tip for consumers:
Plzz go for it genuine review

Products used:
MOBILE, DRESSES, JEWELRY

Service
Value
Shipping
Returns
Quality

Date of experience: July 8, 2023

Thumbnail of user rebeccak39
Utah
1 review
0 helpful votes
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August 11th, 2016
Verified purchase

I really loved the jeans I got and they came super fast! Thanks!

Date of experience: August 11, 2016

Thumbnail of user susany8
Alabama
4 reviews
2 helpful votes
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November 5th, 2013

If they would stop changing things, I would be soo much happier, lol.

Date of experience: November 5, 2013

Thumbnail of user karanb6
India
2 reviews
1 helpful vote
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December 22nd, 2016

Very helpful, Loved the way their app works, keep going. All the best

Date of experience: December 22, 2016

Thumbnail of user danl480
Idaho
1 review
1 helpful vote
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November 21st, 2020

Censor anything that they don't like...
They hate freedom...
Love Liberals...
Block Religion...

Date of experience: November 21, 2020

Thumbnail of user maureenh4
Canada
1 review
0 helpful votes
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May 9th, 2015

A great way to share some really happy moments with family and friends in a real beautiful way

Date of experience: May 8, 2015

Thumbnail of user mirandah
California
13 reviews
101 helpful votes
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October 11th, 2009

Great way to keep up with friends w/o ever having to see or talk to them. Loves it!

Date of experience: October 11, 2009

Thumbnail of user mojamel
Florida
1 review
1 helpful vote
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April 7th, 2022

ONE CAN NO LONGER SAY AN OPINION BECAUSE THEY ARE BLOCKING IT THEY ARE COMMUNISTS WE ARE NOT IN NORTH KOREA, NOR RUSSIA, NOR CUBA

Value
Quality

Date of experience: April 7, 2022

Thumbnail of user mdm146
Bangladesh
1 review
0 helpful votes
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August 27th, 2022

Facebook review page and group plz hlp me Facebook KJ ta Kore den plz I am poor this is very good projects

Date of experience: August 27, 2022

Thumbnail of user nethras
Turkey
11 reviews
33 helpful votes
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December 1st, 2016

It's the best network of the wold and they deserve 5 stars.

Date of experience: November 29, 2016

Thumbnail of user ceciliaa1
Kenya
2 reviews
0 helpful votes
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February 25th, 2014

Date of experience: February 25, 2014

Thumbnail of user franzb
Germany
3 reviews
5 helpful votes
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November 7th, 2015

The worst social media site. Facebook gets worse and worse every day.

Date of experience: November 7, 2015

Thumbnail of user josephd23
Arizona
7 reviews
9 helpful votes
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June 9th, 2013

Absolutely love this website. The only thing I dislike is the advertisement.

Date of experience: June 9, 2013

Thumbnail of user ibtisamm1
Pakistan
3 reviews
0 helpful votes
  • Send Message
February 4th, 2022

Social media is very useful in our daily life.
We make some good friends from social media

Service
Value
Shipping
Returns
Quality

Date of experience: February 4, 2022

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

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