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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
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Reviews (1,670)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user kyleem4
Indiana
1 review
0 helpful votes
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September 1st, 2016
Verified purchase

I have no way to look up my order and see when or if it has shipped.

Date of experience: September 1, 2016

Thumbnail of user juliak3
Washington
3 reviews
3 helpful votes
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May 24th, 2012

A great place to connect with lost friends and relatives... Julia

Date of experience: May 24, 2012

Thumbnail of user patriciag10
Alabama
13 reviews
50 helpful votes
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June 12th, 2012

It's like the weather in South Florida. Wait five minutes...

Date of experience: June 12, 2012

Thumbnail of user dianaj7
Diana J.
Florida
11 reviews
40 helpful votes
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July 20th, 2014

An excellent site where I can keep in touch with my Family and Friends long distance. :)

Date of experience: July 20, 2014

Thumbnail of user harveym29
California
4 reviews
3 helpful votes
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September 13th, 2013

Definitely gone downhill since its initial start. Simple is always better

Date of experience: September 13, 2013

Thumbnail of user mistys2
Arizona
40 reviews
79 helpful votes
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August 12th, 2014

Facebook is a great place to chat with friends and family.

Date of experience: August 12, 2014

Thumbnail of user antona3
Hawaii
4 reviews
1 helpful vote
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August 6th, 2014

We support Nathan and Jenny for making a difference in the world.
Mahalo

Date of experience: August 6, 2014

Thumbnail of user genas1
Nevada
5 reviews
5 helpful votes
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July 30th, 2014

Keeps me in touch with my friends from all over the world.

Date of experience: July 30, 2014

Thumbnail of user debbieo7
Texas
2 reviews
0 helpful votes
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September 20th, 2016

How about we get a little more variety in the music?

Date of experience: September 20, 2016

Thumbnail of user kateg3
Michigan
3 reviews
7 helpful votes
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September 6th, 2011

It reminds me of "The Blob" Spreading and devouring everything in it's path! Lol

Date of experience: September 6, 2011

Thumbnail of user christiner1
California
3 reviews
10 helpful votes
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September 1st, 2010

The website where I probably spend 25% of my online time. :)

Date of experience: September 1, 2010

Thumbnail of user dereky2
Florida
3 reviews
52 helpful votes
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October 8th, 2014

I use Facebook for social networking and to get acquainted with people. It is just a fun site.

Date of experience: October 8, 2014

Thumbnail of user ellies5
Malawi
3 reviews
8 helpful votes
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November 20th, 2012

Facebook is an amazing website. A great way to keep in touch with family and friends.

Date of experience: November 20, 2012

Thumbnail of user melissal12
California
6 reviews
7 helpful votes
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November 19th, 2012

Date of experience: November 19, 2012

Thumbnail of user stephenl3
California
6 reviews
8 helpful votes
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September 16th, 2010

Its great that you can find all of your friends from high school.

Date of experience: September 16, 2010

Thumbnail of user kous4
India
6 reviews
10 helpful votes
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November 7th, 2016

If you truly care about the world, your website won't be a platform for immorality

Date of experience: November 7, 2016

Thumbnail of user yuvarajr
India
4 reviews
5 helpful votes
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December 6th, 2013

A site that made me keep in touch with childhood to up-to-date friends.

Date of experience: December 6, 2013

Thumbnail of user kaziz
BN
3 reviews
6 helpful votes
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December 17th, 2013

Date of experience: December 17, 2013

Thumbnail of user brandyb2
Ohio
2 reviews
3 helpful votes
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January 22nd, 2013

Date of experience: January 22, 2013

Thumbnail of user robinr13
Vermont
7 reviews
9 helpful votes
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November 30th, 2012

Facebook just keeps me connected to so many things... I love it!

Date of experience: November 30, 2012

Thumbnail of user tarar8
Pennsylvania
1 review
0 helpful votes
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January 15th, 2015

Love this place. It is amazing. The workouts are awesome.

Date of experience: January 14, 2015

Thumbnail of user resat
California
4 reviews
4 helpful votes
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October 26th, 2015

I can see all of my family members' photos and share mine with them!

Date of experience: October 26, 2015

Thumbnail of user donnag76
Wisconsin
7 reviews
2 helpful votes
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December 16th, 2016

It makes me laugh and my friends think its fun too.

Date of experience: December 16, 2016

Thumbnail of user krisjeans
Illinois
6 reviews
2 helpful votes
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November 23rd, 2015

I was struggling to get my Yahoo Account back but these guys provided me with good help

Date of experience: November 23, 2015

Thumbnail of user aprils57
Missouri
1 review
1 helpful vote
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May 6th, 2016

I just signed up and have not actually used it yet

Date of experience: May 6, 2016

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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