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Facebook

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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user theawesomey
Tennessee
7 reviews
12 helpful votes
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February 24th, 2014

Facebook is wildly popular. Almost everyone I know has one, and it's really convenient if you have relatives who live far away. But there are many privacy issues with it. It's not safe to post anything there, really. If you are fine with everyone knowing your business, then FB is the site for you.
Another problem with this site is that people in general are annoying. There are the over sharers, who tell about every single thing they do every day. Then there are people who post a constant flood of memes. Don't forget the people who post vague stabs at "unknown" people who have apparently wronged them.

I am also sick of seeing "If you don't share this, you worship Satan" type things.

I'm sorry but FB is NOT great. As I mentioned before, it may be convenient to talk to family members you never see, but I don't know if it's worth all the irritation. Why not just call your family?

Thumbnail of user charong2
Philippines
2 reviews
18 helpful votes
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July 9th, 2023

I am giving Facebook 1 star due to unfair censorship and restrictions on my account. As an atheist, I frequently share memes and posts that poke fun at religion or question religious beliefs. However, Facebook routinely removes my posts and restricts my account for 'violating community standards.' These posts do not promote hate or violence, they just express an atheist viewpoint.

Facebook claims to support free expression, but that clearly only applies if you express mainstream or religious-friendly ideas. Atheist and humanist viewpoints seem to trigger the censors and result in account penalties. I have had posts removed and been blocked from posting for days at a time just for sharing content that would not bat an eye if it were Christian or Muslim in nature.

For a platform that is supposed to enable open sharing of ideas and bring people together, Facebook is quick to censor and restrict atheist and humanist members.

Thumbnail of user michellef2091
New Mexico
1 review
9 helpful votes
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August 23rd, 2022

I enjoy the posts and groups on Facebook. I really like the memes and reels. It's very entertaining.
But, I don't like their so called community standards. They are unreasonable and step all over our fundamental rights of freedom of speech. They get more and more restrictive in a selective way. Banning and bleeping out everyday words as they see fit. As well as restricting accounts if you offend them.
Who's community standards? Opinions are usually offensive to someone who doesn't agree, that doesn't mean they should be stifled or removed. Facebook doesn't have the right to preach on what's moral or what's offensive because that's just someone's opinion.
And when you are accused of violating their community standards, you get no recourse. No reason why, no chance to defend yourself or give any feedback on the issue.
I feel they overstep their authority and their community standards is garbage.

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Thumbnail of user innoxenta
Pakistan
2 reviews
1 helpful vote
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June 25th, 2019

According to Facebook, star ratings encourage more people to rate a business, making it eligible to appear in the news feed. This helps readers discover new businesses, while businesses create greater brand awareness

Thumbnail of user piperw2
Kenya
2 reviews
4 helpful votes
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July 2nd, 2018

As a social media platform FB is the bomb. There is little they can do to open up the world to itself. Data protection for their users is poorly handled though and not just because of recent headlines.

Thumbnail of user marquism10
California
12 reviews
23 helpful votes
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September 16th, 2018

I discovered Facebook (FB) slowly. Computer education and personal circumstances made me privy to realistic expectations for social media. Ultimately, members learn it's best to marginalize FB information----yours and theirs--and treat all interactions like a gabby friend. The latest FB nonsense: "persistent notifications." Recommendation: Treat FB like entertainment only, and go put your face toward the sun.

Thumbnail of user chrystalb1
Canada
1 review
7 helpful votes
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January 17th, 2012

This site looked promising at first but then it turned very quickly. I ended up on a post that I had beliefs in but they were not coinciding to the clique's opinions. I quickly found myself being bullied, of which, i stook up for myself. If this had been in person, they would've been charged with abuse! Needless to say they kicked me off COM, obviously they need better management! I would stay clear of this site and do it the old school way... Chat with other moms in person and/or read up on it from a book or using Google...

Thumbnail of user yves121
Finland
7 reviews
7 helpful votes
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August 28th, 2016
Verified purchase

This is the Facebook page of Athens Nanny Central - which I started up partly as self promotion when I was living in Greece for 6 years. I have kept it going despite leaving (and returning yearly!) Athens, since I know Athens well, and now help other nannies and parents to find each other.
I post all kinds of information and advice about children and childcare, and related subjects. In the future I would like to expand this to a real business and move up from giving free agency links, to being paid for my advice and help.

Thumbnail of user nickd14
Canada
10 reviews
53 helpful votes
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December 17th, 2012

I enjoy how almost all sites across the internet have facebook built in. So if you like something, you can share it to your wall. Something simple as this can turn the facebook news feed into an show of interests among friends. Though this is not a central part of my life, its something nice to go along with it.

Thumbnail of user marcelf33
South Carolina
5 reviews
6 helpful votes
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March 20th, 2023

New member, I wanted to get verified. The automated system sent a 6-digit number that didn't come from a standard phone number and my device blocked it repeatedly.
There is no alternative, no call, no email possible.
So FB blocked me as "suspicious".
Is this the future of technology? Dramatic!

Tip for consumers:
Stay away

Products used:
Nothing

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Thumbnail of user markd21
RU
2 reviews
30 helpful votes
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August 29th, 2011

A few weeks ago I would have given this 4 stars, but given Google's attempt to try an make something better (and in my opinion failing) I think that I now have to give this site a 5 start rating. It's got many things wrong about it, including terrible customer service (it's impossible to actually speak to someone or email someone directly), it's just that everyone is on the site. Easier to contact people on here than email.

Thumbnail of user jakek38
New York
3 reviews
12 helpful votes
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April 15th, 2018

Green Chiropractic Offices Went to see Dr. David Norman Green today for the 1st time. He took my octogenarian mother-in-law in on an emergency basis because she was in a lot of pain and needed to see a chiropractor right away. Dr. Green gave her an extensive examination before recommending the proper treatment that she needed. He was able to kindly fit her in at the end of his day (late on a Friday) so that she can get relief from the pain. Dr. Green had spent a lot of time with her She left his office feeling much better. He has a good sense of humor & is kind, compassionate and patient. His office staff includes an acupuncturist and a physical therapist who are well mannered and polite. Lucy the receptionist is a very friendly, warm, kind and caring person.

Thumbnail of user omegar
TT
149 reviews
1,791 helpful votes
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November 5th, 2011

I can tell you at times that I get basically bored with Facebook. Sometimes I get invites from people to participate in games that to me are totally uninteresting although I have to admit some are more interesting than others.

Also as well Facebook does not work well at times especially if one wants to connect with someone on the relationship level.

For advertising purposes it can be a helpful tool once one knows how to use it in a right way for the promotion of one's business.

For me Facebook is okay but it isn't always at times the best.

Thumbnail of user sophiaf117
North Carolina
3 reviews
7 helpful votes
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July 18th, 2022

If you do verse image search, you can see full of scammers pop up. There are 90% of scammers and 9% of players as they only want to text. Some people made up fake profiles especially with their education or work. Others hardly can't communicate. There is hardly any ROI there. I was on and off from Jan to July and in between two months from April to May I was trying to get my account verify to be checked with their video app if I am real person or not. I just left the app and very disappointed maybe you could meet 0.*******% good guy but what time has lost to meet one. I won't suggest to put any efforts on it. Most people left the FB dating app then back with another profile. They are not trustworthy anyhow, Even it is free, it is trash so do not need to recycle it! Just forget about it!

Thumbnail of user jimk25
Ukraine
3 reviews
28 helpful votes
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March 7th, 2013

For me Facebook is the worst. I really think we all would be better off without it. Their primary objective is to gather information about us and our habits and sell it. Even worse now they are connecting with yahoo, google, skype and on and on.

Thumbnail of user margaretl1127
Belarus
1 review
2 helpful votes
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August 7th, 2022

Bans the accounts even before the campaigns are created. I'm trying to promote my blog about healthy eating and I'm getting endless account bans.

Please note that they don't ban marijuana ads and I see quite a few of them, as do casinos, sports betting, and the like.

Disgusting, I do not recommend

Products used:
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Thumbnail of user vincentc32
New Jersey
4 reviews
7 helpful votes
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October 5th, 2014

The Kindle app was just fine until the latest update which I got switched to today. The default view is now Top Stories with no logical way to switch to Most Recent. It's nearly impossible to find anything I need without having to go thru hoops. Whoever came up with this new design is an idiot.

Thumbnail of user ritaf207
Virginia
1 review
0 helpful votes
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May 21st, 2022

I posted a picture of my granddaughter at the butterfly exhibit and was banned and my account was disabled for child exploitation! From 3 years ago. Facebook has gotten completely out of hand they think that they are the only social media site in the world. No way do defend the post no way to contact them by phone email chat snail mail or otherwise. Legitimate companies do not need to hide their contacts. Even Straight Talk has contact information and their customer service is awful. If Facebook believes they are the end I'll be all of social media they are mistaken. This is the pic. If you feel this is sexualizing a child you're the one with the problem.

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Thumbnail of user margos1
Georgia
5 reviews
22 helpful votes
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April 12th, 2011

I have a love/hate relationship with facebook.com. I love it because without communication I can keep up with people (not just friends) from home. They pretty much put their whole life out there. I know when their birthdays are just in case I forget or get drunk and just want to give them a shout out! I can see baby pictures, wedding pictures, graduation pictures, night on the town pictures. You name it. I feel like I know these people more than I ever have. It is a fabulous resource for companies to advertise, and build their business and to engage with their fans. BUT... the personal level of facebook.com not only weakens the communication skills of our up-coming society (among many other things) but also makes it much easier for anyone to track us down. Not always a bad thing but not always a good thing either. Wish people would be a bit more careful with what they post on the internet for their own safety but I do enjoy the insight.

Thumbnail of user lindas4371
Italy
1 review
5 helpful votes
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February 17th, 2022

Like many others, I was disabled for no reason and without the possibility of revision, without explanation, nothing. 15 years presence (and related my data that the social network has sold), never a report, never a post out of place, and Facebook I also needed for work! I am a freelancer with contacts, a page that now I can no longer administer and I had to entrust to collaborators... A disaster. Never again.

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Thumbnail of user teresas
New York
1 review
7 helpful votes
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February 2nd, 2010

I wanted a place to discuss and rant about daily political news with other moms. Found the site to be a place where trolls rule and fairness is only on the side of these bullies. Made good friends of mutual interest, but definitely too much drama. I gave the site two chances. First on an open forum, then again on a private forum (trolls came in under pseudonyms and flagged legitimate member's posts and COM administrator chose the side of trolls). Very disappointed!

Thumbnail of user joeh23
Ireland
8 reviews
74 helpful votes
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December 17th, 2011

In general terms, I quite like Facebook and it's good for keeping in touch with people as I live a long way from home. However, there are a few things that really hack me off.

For example, there are some businesses that use Facebook to gain new customers and then cheat them. In many cases, they openly promote counterfeit goods. The problem is that there is no way to report this to Facebook. Why? Surely Facebook has a responsibility to not to allow criminals to openly exploit their members.

Thumbnail of user cathyl115
New Mexico
4 reviews
6 helpful votes
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September 23rd, 2022

My facebook business page was hacked by someone who assigned themself as page admin and removed me. It is absolutely impossible to get any assistance to resolve the problem. I can't even report it because I kept getting the message "you are not assigned as an admin to any pages." Well no kidding. That's the problem. Facebook is no help at all, and has no customer service assistance. There are more effective places to advertise, and virtually anyplace else is more secure. If you're a business, dump facebook because they certainly don't care about you!

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Thumbnail of user destinya11
Utah
2 reviews
0 helpful votes
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February 4th, 2019

The instructor, environment, and class layout are absolutely amazing! Shawn and his team keep the classes fun while also helping students improve to reach their goals and full fitness potential! I look forward to going every week

Thumbnail of user paolap53
Colombia
2 reviews
0 helpful votes
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September 3rd, 2021

I replied to someone on a post, the OP said he made multiple accounts on this website that is forbidden and now he's banned, I answered: "Why did you do that". And I got the notification that my comment was against their pathetic standards.

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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