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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user joelm44
New York
11 reviews
29 helpful votes
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April 9th, 2013

Facebook I love you for keeping me connected to life. Unfortunately your lack of privacy has left me naked in front of a bay window with no blinds. I don't appreciate post that weren't posted by me, so if that can stop that would be great.

Thumbnail of user mariahs3
South Carolina
1 review
0 helpful votes
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April 22nd, 2013

Well if faceboook is a chatting site why do have people showing their butts and and saying very bad things why do they allowed that stuff because kids have facebook 2 like come on for real what do u think please comment.

Thumbnail of user tonyalynnf
Idaho
1 review
0 helpful votes
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August 2nd, 2023

North Star Video goes over and beyond for their customers and are super nice! This was my first time buying from them and my package was going to an old address. Once I seen my confirmation email I replied back fearing that I wouldn't hear back from anyone and I was going to be out the money. Within an hour I got a response giving me options about how we can resolve the issue. I just got my movie today and I am thrilled. Needless to say I for one will continue shopping at North Star Video

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Thumbnail of user jessicaw874
New Jersey
2 reviews
3 helpful votes
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August 26th, 2023

If I could give this company a 0 star rating I would. There's a post that 100's of people have shared and people are treating me like I broke a law. I am being harassed, threatened, my family does not feel safe to leave our house because of this post. The person is saying we should be killed and Facebook just says the post does not go against community standards. The post even includes the area I live and people are now trying to find us. Screw you facebook! That is completely illegal what people are doing to us and you just stand by it but block people for the dummest stuff.

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Thumbnail of user emiliat20
California
9 reviews
5 helpful votes
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August 21st, 2023

I enjoy the posts and encouraging comments. Only thing is I noticed that every time I try to give a positive comment on any post even a photo of a bird. The rules pop up and it's hard to read my response. It's on almost every thing. From flowers to animals posts to snoopy posts. Which I love. But why are the rules keep coming up. I've never done anything wrong. Just positive comment

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Thumbnail of user sabrinal76
California
1 review
1 helpful vote
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December 9th, 2019

We just had our friend's dog, 75lb Rottweiler, driven from CA to NJ by Deena. She was amazing. She was very friendly and always responded immediately to my texts. She did everything she could to ensure a safe and calm trip for Athena. We are grateful for Deena's services and if we ever need to transport an animal, she is the one who we will call. Thank you so much!

Thumbnail of user paulg1525
New Jersey
5 reviews
2 helpful votes
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July 1st, 2021

Facebook allow you to give as much information about you as possible which we don't mind as an option but after that they could force you to give more or else you want have access to your account and you could lose all of your contacts over there if they want to do it, with out the need to explain why they did it.
I think facebook should be doing the opposite, they should allow us to know as much information as we can about it and how it is using our data, while it should not be allowed to force you to give your personal information if they decided to close your account.
And instead of going directly for block or ban they could tell you that they will block you on 24 hours or so. To allow you to inform your contacts and take what you need from your account before you lose access to your account.

Tip for consumers:
try to find other alternatives that will not force you to give up your information only to be used later by scammers to take your money or even impersonate you. or at least if you can't close your facebook account, you can start using other alternative in parallel with facebook and tell your contacts about it, so if you ever lose your account on facebook you still have a backup plan.

Products used:
I had a normal account and a business account

Thumbnail of user regp
Australia
1 review
0 helpful votes
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May 18th, 2017

Rj works are a wonderful business. We used them to raise our house and pour a concrete slab underneath. They quote on time and have the work completed when they say they will. I highly recommend and am grateful for what they have done for me.

Thumbnail of user paulam171
Michigan
2 reviews
10 helpful votes
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April 28th, 2019

Whatever Facebook started out to be it is not that now. Whatever photos or videos you thought you had posted are now gone w/o any help from FB staff to retrieve them. Be aware that you are casting your pearls before swine to save anything of value on a Facebook page. It is lacking in customer assistance and you are w/o hope in this world.

Thumbnail of user jeffe317
Oregon
4 reviews
4 helpful votes
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January 9th, 2021

Censorship of free speech is illegal in the USA. This is not china, nor are we a third world country. Facebook is treating citizens as if they own us. Do not patronize any company that censors free speech. It is in our constitution!

Tip for consumers:
They censor free speech whuch is illegal per the US CONSTITUTION

Products used:
MeWe,parler,duckduckgo, anyone who will not censor free speech per our constitution.

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Thumbnail of user tinav
New York
11 reviews
65 helpful votes
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April 23rd, 2010

A friend of mine is on this site so I went over to it to take a look at it. It was strange because I did get a warning on my McAfee virus scanner when I visited this website. I just disregarded the message as I know my friend has been on it for awhile and seems to love it. Just thought I would notify people in case they also saw that warning.

Thumbnail of user jj683
Japan
1 review
5 helpful votes
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August 13th, 2022

I met Niko in Osaka years ago. He signed me up with an unregulated ISG Japan broker and Genereli savings plan. He pressured me into a 25 year plan. He then left Japan and started threatening me that if I do not live by the Jewish code I would be "taken care of". His threats concerned me. I went to the police and they said he left Japan for Italy. I feel he is a dangerous expat lurking on other expats.

Tip for consumers:
avoid

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Thumbnail of user kyles1027
GB
1 review
8 helpful votes
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February 14th, 2022

Facebook now has way to many scammers that Facebook don't seem to give to $#*!s about anymore every post someone is trying scam you with links to take your money. You report it to Facebook and oh guess what it doesn't to against there community standards so notbing happens.
There is millions of fake accounts but Facebook does nothing about it like normal. But they are quite quick too ban you. If you say something wrong but can't do anything about scammers it's so bad

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Thumbnail of user thomass3704
Maryland
1 review
3 helpful votes
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May 2nd, 2023

Facebook is absolute garbage! Try and and get technical support with these clowns. They have links to a live chat agents that go nowhere accept take you in circles. Zuckerberg!,...with the amount of money you make with Facebook I would think you could provide a tech support number. Pathetic!

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Thumbnail of user liors3
California
2 reviews
0 helpful votes
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February 20th, 2021

I was placed in "FB jail" for 24 hours, I was being reprimanded and punished for some post I posted yesterday they claim its not up to their "community standards". However I have not seen it, or have been told what is it, or what's wrong - they simply cut me off without giving me a chance to answer.
I assure you my posts are always pretty subtle so I think there was no reason for slapping a 69 year old retired me. This site is abusive, non democratic site although they want everyone to beleive their right and they created Public Service! Dont fall for that! On one hand they encourage you to join and get engaged - no wonder, they hope you see their commercial ads so to sell you some stuff and make money off of you. On the other they just want to be a nice little puppy and shut the hell up. They make a ton of mistakes in finding the non community standard "criminals" and you can say what ever you like, eventually some little punk in customer service can do with you what ever he wants

Tip for consumers:
Read notes above

Products used:
I never buy anything advertised on Faceook because they let fradulant sellers posting scam offers on the site - they dont care, I informed in the past.
One time I bought one watch through their ad and instead of the item I bought for $36
I got some old item nothing like shown worth 50 cents - dont buy anything advertised or you may be sorry

Thumbnail of user caitlinm
Kentucky
6 reviews
67 helpful votes
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June 5th, 2011

Facebook is no doubt a good way to keep in touch with friends and family. There are plenty of fun and addicting games on Facebook, some that are maybe even to addicting. While there are several good things that come out of Facebook there are also several bad things. Their security seems to have become rather lacking over the past year. Facebook makes it easy for bullies to attack their victims online. Many of the games on Facebook often either don't work or go through frequent and obnoxious upgrades that are not necessary or have other problems. And there are of course other problems that comes with just about any social networking site including sexual predators, online fishers who look to steal information people put online, viruses, scams, etc.

Thumbnail of user kenh908
Texas
0 reviews
1 helpful vote
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January 1st, 2022

Facebook is one of the worst run companies on the planet. This company has zero customer support and is quick to block you for going against their liberal agenda.

Facebook allows fake accounts to run rampant on their platform and does nothing about it. When you report these fake accounts and scammers they do noting and leave the post up.

If you are a conservative Republican, watch out. If you go against the liberals they will ban you.

It has been proven that Mark Zuckerberg and Facebook support and condone dog fighting. This is so sad. I have had numerous members of my community speak out against this horror only to have their account blocked.

Customer service with this company is non existent. You are forced to deal with bots that have zero clue on human interaction.

Tip for consumers:
Yeah, don’t be a conservative republican or the liberals running this company will block you.

Products used:
N/A

Service
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Thumbnail of user kevinl1263
Nevada
1 review
26 helpful votes
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September 21st, 2020

I have been locked up in Facebook jail for making comments. Today 30 day for saying someone was a phony christian. Another 30 day stint for assaying Americans in general are lazy! These people act like they are the nazi gestapo. Yet you can't ask for a real review of your comments. You can't talk to anyone in person because once they lock you out there is nothing you can do! The whole nazi organization needs to be broken up!

Thumbnail of user paulh161
Oregon
16 reviews
35 helpful votes
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November 5th, 2015

After I started my early retirement, my wife has always been going out with friends. I've always been suspicious of that old hag and with facebook I can keep up with what she's been doing because hell if I know what she does. Also this girl from highschool wont stop messaging me about her children please help me.

Tip for consumers:
still thinking about those beans

Thumbnail of user ashleyj140
Texas
3 reviews
2 helpful votes
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June 30th, 2018

I texted Carlos at 11:22 am and requested an appointment, he sent out Alex to check the property and provide a quote for me. I was amazed they got to me with 15 mins of me co tsctong them. Great peoples...

Thumbnail of user hsemorris
Georgia
2 reviews
18 helpful votes
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September 27th, 2023

Reporting issues since before COVID and no help whatsoever. They say I am at 5000 friends but neither of the two places you can find your number of friends equals 5000 or each other. It started well, but Facebook is mostly garbage content and bots now.

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Thumbnail of user joshk41
Ohio
12 reviews
70 helpful votes
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August 7th, 2015

I use FB most of the time for casual activites such as keeping up with my friends and family. It's a perfect tool for it. But when it comes to security of your own data you should be very careful. Study the settings a bit better and don't accept friends requests from unknown people and fake profiles (which you have tons on the website) and you should be safe. Be smart about it.

Thumbnail of user suhartos
Indonesia
22 reviews
49 helpful votes
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February 8th, 2016

Their usability is worst ever. It takes me ages to understand where the needed buttons are, hot to edit the profile, hos to add details and how to navigate through the communities/pages (what's the difference?) i wish they made it simpler and more intuitive.
It's the only way to connect with most of my far away friends so it makes me even sadder.

Thumbnail of user petej
38 reviews
295 helpful votes
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June 12th, 2008

Facebook good for posting cheap job listings (if you belong to the right networks) - If you want to post jobs online, you could use LinkedIn, Craigslist, Monster, and any number of more specialized job boards. They typically cost $75 and up if they are any good. On Facebook, however, you can spam your networks (school, city, etc.) basically for free.

Thumbnail of user deirdred5
New York
1 review
2 helpful votes
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July 6th, 2018

Satisfaction guaranteed.
Everything I ordered, was actually what I expected. I'm glad that I am satisfied with my items, because now, I can recommend to my friends and I can be a Regular Customer for all occasions; no matter the season. Whether, Winter, Spring, Summer, or Fall!

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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