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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user brandys
Indiana
7 reviews
22 helpful votes
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April 24th, 2011

Everyone seems to have a love/hate relationship with the old fb. Great for keeping connections or creating new ones. Of course it's a bit creepy and annoying at times.

Thumbnail of user ariahl1
Texas
1 review
1 helpful vote
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December 27th, 2022

Someone created a fake page in my boyfriend's name and other things. We have reported most of the year. Facebook hasn't done anything about. They have no customer service phone number.

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Thumbnail of user brenday
Texas
2 reviews
1 helpful vote
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May 17th, 2012

Aweful! Asking for way too personal info but stalls on the joiner list. Asks you to confirm obvious passcodes but still won't allow new mobile phone members. Feels like a cyberstalkers only site! No thanx!-joeyjordisontwin

Thumbnail of user franj7
Australia
2 reviews
0 helpful votes
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September 2nd, 2016

I am very impressed with the quality of my Taurus bracelet, it arrived here in san remo Australia within 7 days and i just love definitely be buying more even came in a nice box. Thanks so much

Thumbnail of user mikef1546
Canada
1 review
0 helpful votes
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July 22nd, 2022

Annoying to use, constant bugs, like tiny typing window, can't@ someone, can't interact with anything in groups... Endless bugs, horrible interface full of ads.

Quality
Thumbnail of user billp37
Saudi Arabia
13 reviews
272 helpful votes
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August 19th, 2015

I really love how FB is connecting people! If you live far away from your friends you won't miss a thing from their life thanks to this website. Oh yeah, and is also great for checking out hot girls!

Thumbnail of user sandora
Canada
12 reviews
22 helpful votes
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July 19th, 2020

I find this a application packed with:
Pornography, scammers FAKE selling
To get your credit card information
Advertisements for credit cards, payday loans, high risk car loan lenders - EVERY SHARK KNOWN IN THE MARKET
ALSO AND MOST DISGUSTING AND DISTURBING:

Facebook app packed with racist moderators and hypocritical fine print on values and decency.

Thumbnail of user christinah161
Pennsylvania
6 reviews
22 helpful votes
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May 20th, 2019

My husband & I sat at the bar for an early dinner on a Monday. A female bartender gave us menus & never gave us another look. She never even asked if we'd like something to drink. She was more concerned with her conversation with the man next to me.

My husband prefers Bud Light draft, but we noticed it wasn't on tap. After sitting there (maybe 10 min.) looking over the slightly steep menu prices & listening to the drinking employees joke between each other at the bar, including 'sparky' the owner, we got tired of waiting & quietly walked out. Once we were out, a guy yelled 'hey' out the door at us. As my husband kept walking, he raised his hand at him & said "everything's fine."
We got in our car & drove to The Rainbow Cafe for Bud light drafts, good service, good food & good prices!

~ ~ I also noticed 'Owner Responses' in google reviews, owner only responds to 4 & 5 star reviews. No responses or apologies for dissatisfied customers! Just ignore them & they'll go away? Working so far!

Thumbnail of user deanm466
Canada
1 review
1 helpful vote
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August 31st, 2022

Review was requested and after 30 days ( told me to be patient): We can't review this decision because too much time has passed since your account was disabled.
Facebook you're evil.

Thumbnail of user stevena3
California
5 reviews
9 helpful votes
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November 23rd, 2011

Everything was pretty good in the beginning, but as they got bigger, with all there modifications and new laws it made me consider using new sites to possibly switch over to.

Thumbnail of user katinas
California
10 reviews
66 helpful votes
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March 11th, 2011

I generally like this site. I like being able to get in contact with old friends. I can keep up with friends and family members that live far away, and I can see what they are up to.

However, I am bothered lately that seemingly "fake" people have tried to friend me. They claim to be the same class as me in college. I friended them, and then immediately unfriended them. I was born in 85, and I was class of 2008 in college. Two girls friended me, one was supposedly born in 88, and the other 1990. How were they in the class of 2008?

Both of their profiles were not well developed. They didn't have anything posted on their wall.

I think fake people are being created, so you will friend them, and companies will get your information. They are trying to get past the security. If you use facebook, make sure you really know the people you are friending. Facebook is fun, but use with caution!

Thumbnail of user justins6
Minnesota
4 reviews
6 helpful votes
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May 30th, 2011

How can you NOT like facebook? Everybody uses it. Great way to communicate with friends, family and long lost connections! Great for businesses and the everyday joe of all ages!

Thumbnail of user harrisoni15
Virginia
1 review
0 helpful votes
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May 23rd, 2022

I love Facebook, I just wish they would update things a little more on the site. Maybe getting in contact with their development team is a good course of action.

Tip for consumers:
Keep in touch with family and friends!

Products used:
Social media

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Thumbnail of user amiet
Canada
1 review
9 helpful votes
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February 2nd, 2010

Circle of moms has been a great experience for me. I've been a member for well over a year. With the good comes the bad though. There are groups of women who will not stop, even if you ignore them and do not respond to them in any way. Happily the administration of this site are on top of things. They have a No THUMPS rule which stands for No Threats, Hate speech (slurs or stereotyping), Unlawful use, Misrepresentation (no fake profiles), Personal attacks (abuse, vilify or slander other members), and Spam (no advertising or solicitation). This rule covers any and all common problems that arise. Personal attacks are generally what will get a person banned from the site. I know of 2 members that have gotten banned for blatantly breaking this rule multiple times, even after being given a warning.

On the whole though it is a great site. I've met some GREAT women all over the globe. I've made some great friends here as well. Smaller groups are where I would advise new members to go though and stay there. Where you can find your niche, from political affiliations to hobbies to groups of moms with children the same age as yours. Circle of Moms really does have it all and with 8+ million women and more logging on every day, it's obviously a hit!

Thumbnail of user monikaw62
Poland
1 review
4 helpful votes
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May 18th, 2023

Ive been trying to get help for missing posts. I think I wrote like 20 messages to them and I'm left with no response. It's just a joke how this company just doesn't care at all.

Service
Thumbnail of user benu297
Illinois
1 review
0 helpful votes
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May 17th, 2022

IF the system allows it, I would give it Zero stars. On 07/13/2021, I went to the store on Manchester road to fix my broken iPhone 8.

Later when I picked it up, I was told for an unknown reason the Home button was not working anymore (It was working when I gave it to them) and the edge of the screen is not sealed very well( they said it was possible because the iPhone was bent), so the guy offered me a free charge of the service. I was totally fine with that. Unfortunately, they did not take the charge $96.95 off, on the contrary, they charged me TWICE for a bad service which I found out on 02/2022, half a year later. So I called the store, and I was told to dispute it from my bank end because they couldn't find the transaction from their end.

But my bank refuses to dispute it because it has passed the dispute time frame. Then I went to the store and talked to MOHAMMAD USMAN and showed him the transaction on my bank statement.

Tip for consumers:
find another store

Products used:
Cell phone

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Thumbnail of user stephenm164
GB
2 reviews
0 helpful votes
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May 10th, 2017

Who is it that after a certain age, no one seems to use Facebook?

I love it still. Much better for interacting that Instagram or Snapchat.

Come on Fb...

Thumbnail of user angelam
California
1 review
4 helpful votes
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March 16th, 2009

Facebook is lame. - Facebook.com is just copying Myspace.com. But if you ask me, they're doing a very bad job at it. They should be sued for copying another website.

Thumbnail of user shahiduli2
Bangladesh
4 reviews
7 helpful votes
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March 25th, 2019

Facebook has been changed to support the advertisers more than the users. I do not like their new algorithm. It feels like scrolling through an ocean of advertisements. I am fed up with its system.

Thumbnail of user debm197
Illinois
2 reviews
12 helpful votes
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February 12th, 2024

Facebook is owned by Meta. It touts itself as "help people connect, find communities and grow businesses". I joined Facebook specifically for the MarketPlace. I configured my settings for optimum privacy and opted out of ads and data sharing. Useless Endeavor. I was inundated with videos, what nots and ads based on personal information I had kept private. It went so far as to have Facebook hound me to have my payment method updated so as to pay for a product I never ordered from a company I never heard of. I had removed my payment method after boosting an ad, but Facebook was demanding it be updated. After being inundated constantly with emails concerning this and Facebook not responding to my inquiries, I closed my account. Still wanting to use the Marketplace, I created a new account with the same privacy restrictions, with no payment method associated. I posted one comment attempting to offer gently used toys for free to anyone needing them for Christmas last year. Facebook rejected it as it violated community standards and my integrity was in question. My account was disabled. In order to appeal such action, my phone number was required to verify my login to do so. I'm not about to confirm more of my information for Facebook to exploit and as such sent a request via their appeal email to receive a verification code to my email on file. No Reply. No Surprise. Account will remain disabled as far as I am concerned, but that hasn't stopped Facebook from continuing to send emails requesting I take action. In my interactions with Facebook, I believe it is not my integrity in question here. I surmise, it is Facebook's integrity in question with my privacy being continually violated in order to further their own interests. It is Facebook whom does not meet MY standards. Don't be fooled into thinking Facebook is helping people connect, find communities and helping to grow businesses. It is a data sharing enterprise with one goal in mind, Profit. It is not "free" and it is at the user's expense. In my own humble opinion of course. Wouldn't want to step on Facebook's standards.

Thumbnail of user ciniquel
Utah
2 reviews
9 helpful votes
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June 3rd, 2011

The site changes its policy a lot, and there have been cosmetic changes to the site that I've heard friends complain about.

I've never had a problem with these things. The apps can be extremely annoying, because there are so many that seem like a complete waste of time. It would be great if there was some sort of filter.

The site is set up with the idea of connecting you to people you already know, and I jokingly refer to it as "the anti-social network". You can only make a small number of friend requests in a day (while facebook will still make friend add suggestions to you).

Possibly the number one worst thing about facebook (and definitely why I dislike it so much) is how disconnected the support team is. There's no HUD that tells you how many friend requests or pokes you can send in a day, but if you go over that number too many times, you could get your profile deleted, and although you can write the support team, the reply will sound like a bot and basically say "sorry, we can't help you".

I've had my profile deleted twice: once for sending too many messages (via facebook mobile), once for an unknown reason, without warning. I know friends who have had the same experience.

Thumbnail of user adamg21
Adam G.
Florida
15 reviews
53 helpful votes
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November 1st, 2016

Zuckerberg is a prick. He favors racists. Also, too many idiots in groups. These morons thinks "bro" is black or white slang, instead of Spanish/Italian slang like it is. Another idiocy common in the site's groups also is that Visigoth girls (Lopezes, Ramirezes) are the most broish of all girls. Stupid statement. It is a piece of crap site. I don't respect them. Go to Twitter if you want social media with respectful people.

Thumbnail of user lylan1
California
4 reviews
4 helpful votes
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July 25th, 2013

This site is good for connecting with people. Obviously there are some problems with privacy. But bottom line is, don't post anything that you'll regret in the future.

Thumbnail of user mikem4122
Louisiana
1 review
1 helpful vote
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April 2nd, 2023

My business locations keeps resetting to another state and in not correct. This has been happening for over a month and I summited info to Facebook and no action is taken on there behalf.

Thumbnail of user tylerc
Illinois
43 reviews
344 helpful votes
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February 7th, 2011

Facebook is the leader in social websites.

It is easy to use, fun, convenient, real time, and SAFE! You can view photos, send messages, chat, and even poke! In addition, it is becoming a gold mine for company's to advertise about their products. With that being said, you also have an array of applications or games to play to make your experience better!

Lastly, do NOT blame Facebook or anyone else if your information gets out. Facebook is EXTREMELY secure and offers great protection of privacy. However, you are in charge of how public or private your account is. No need to blame anyone else if you do not take the 20 seconds to change the privacy settings. With that being said, choose carefully if you want to add co-workers as your friends as they can see all of the information and photos you have posted though Facebook has now added features where you can choose to block certain parts of your page from specific people.

Good Luck! Have Fun! Adjust your privacy settings to your desire.

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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