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Facebook

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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 29.5%
Positive
13
Neutral
1
Negative
30
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user jamest5
California
3 reviews
27 helpful votes
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August 22nd, 2010

Great site to connect with friends. Its great for businesses as well. ONly downside is if you don't becareful, you can get sucked into facebook and be on int 24/7.

Thumbnail of user charless2178
California
1 review
0 helpful votes
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December 12th, 2021

Totally biased they hate caucasion people and make it quite clear I pray Donald Trump wins the lawsuit against the pos fb biased $#*! $#*! YOU POS FACE BOOK AND YOUR BULL $#*! SO CALLED FACT CHECKERS ALL YOU ARE IS $#*!ING BLACK LOVERS! GO TO HELL!

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Value
Shipping
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Thumbnail of user jasminej168
Texas
1 review
1 helpful vote
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December 19th, 2021

Rather than changing and upgrading facebook, they need to put more protection on facebook because not everyone wanna upload their identity so they can have access to facebook again all because Meta says 50,000 Facebook users may have been spied on by private surveillance firms which that's a lie because when I check to see if my facebook app new to upgrading I would see this "1 Hacker Way, Menlo Park, California, United States" coming from the people who created Facebook, all types of people on Facebook and sad part is we can't get in contact with him if we ever have a situation

Quality
Thumbnail of user christopherm1718
New York
1 review
0 helpful votes
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October 19th, 2021

As the title states, this platform is not very friendly or inclusive. I am not one to be very social or think much of social media in general, my experience on Facebook just confirms this. I was in hopes to have a profile to connect with family and/or have it as a place to vent out my frustrations anonymously to other like minded individuals. I was going to use my pen name, Johnny Buck, but apparently that "violates community guidelines" and was disabled right out the gate and not even given a chance to have a profile. On top of that, their "customer service", and I use the term very loosely, is next to nonexistent. Upon further reviews, there is no guarantee I would even get a reply if I were to try an appeal. There's no option to chat. The "phone number" given is just an automated answering service directing one to an email that, again, no guarantee anyone would even reply, and no real person to speak with. So again, this platform is not very friendly or inclusive, especially to those who just want to vent like an open diary or something similar.

Thumbnail of user aceacscer
Greece
2 reviews
4 helpful votes
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January 31st, 2023

Totally untrustworthy.
Till today Facebook keeps selling away personal information, beliefs, liked pages and many more. Check out the Cambridge Analytica scandal or the fines Facebook has to pay.

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Thumbnail of user smokeyj
Florida
1 review
2 helpful votes
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July 13th, 2020

Do not go there. Drunk guests spitting on the floor and peeing in the pool. No on site staff.

People reveling at all hours, bringing their drinks and drugs.

Thumbnail of user eajbourquin62
Canada
1 review
1 helpful vote
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May 30th, 2023

Everyone should know Facebook is behind all the scam advertising. $#*! you Facebook for allowing these $#*!ing scammers to have a platform.i I hope the government shuts you down

Thumbnail of user zaidis
Sri Lanka
4 reviews
6 helpful votes
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March 16th, 2010

Its good social site. Both are in the competitive level. Both have some slight changes and one has a special thing which the other does not (in my opinion)

Thumbnail of user bobbr
New Jersey
3 reviews
1 helpful vote
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October 4th, 2020

Facebook disabled my ad account, I don't know what was the mistake. I appealed but they didn't approve and they didn't have any interest to listen me. Horrible service!

Thumbnail of user adada2
Germany
2 reviews
3 helpful votes
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December 5th, 2021

A dangerous platform that does not respect the privacy of its users. The worst social media platform in the world. They try to direct what you think, buy, do!

Thumbnail of user nathanl403
GB
1 review
2 helpful votes
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October 19th, 2022

I have quite clearly been hacked (with evidence of different IP address/country) through the night and have since been 'disabled'. When I try to appeal this I get the message 'We have fewer reviewers available due to the coronavirus (COVID-19) pandemic, so we can't review this decision at this time.' The reason was due to distributing pornographic media. They have since sent me my documents which includes such ILLEGAL sick media that THEY are now distributing and there is nobody to help, this is a $117 BILLION company! ZERO CUSTOMER SERVICE.

My business is now suffering just before the winter months when I need to NOT be losing clients, never mind my precious memories of which I stupidly relied on Facebook to keep safe.

Service
Thumbnail of user juanj304
Illinois
1 review
1 helpful vote
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February 17th, 2022

I think Facebook is very racist to black people I think we should leave the platform because they Show bullying and people talking and doing wrong to other people but when you say something about it you get in trouble and when my white counterparts say things yeah it's OKI think color people should leave this platform.

Service
Value
Thumbnail of user emilj8
Romania
22 reviews
216 helpful votes
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November 28th, 2018

Facebook makes a person idiotic in ways that is so high level that people say "why could he break up with me on Facebook like a normal person", it made human beings value themselves with the system of "LIKES" and it also has awfull comments

Thumbnail of user selenac10
California
3 reviews
6 helpful votes
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March 27th, 2018

I rarely use Facebook but when I do login, I can see what is happening in my friends' and families' lives. A good way to still keep up with what others are doing.

I hope they cut down spams though.

Thumbnail of user clarencel76
Singapore
3 reviews
1 helpful vote
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February 4th, 2023

My cousin and me sent our cars to Euro Auto Garage for repair and servicing. We were initially impressed by 8 to 10 supercars similar to our makes parked there thinking "so many branded cars here for servicing can't be wrong" but. We were so wrong. Firstly the cost of servicing is 4 times higher than our previous workshops, next is the mark- up of spareparts is between 300- 450% with a waiting time of 4weeks. After several weeks of waiting with shockingly unsatisfied substandard unprofessional service standards; we came down to the workshop again- All the cars that were parked 5 weeks ago were Still Parked There! Meaning it's a marketing gimmick. This Euro Auto Garage or Euro Auto Performance workshops at Kaki Bukit The Premier is totally unreliable, Dishonest, lazy and more of a Scam Syndicate operating. Consumers Beware! Avoid at all cost EAG.

Tip for consumers:
My cousin and me sent our cars to Euro Auto Garage for repair and servicing. We were initially impressed by 8 to 10 supercars similar to our makes parked there thinking "so many branded cars here for servicing can't be wrong" but.. we were so wrong. Firstly the cost of servicing is 4 times higher than our previous workshops, next is the mark- up of spareparts is between 300- 450% with a waiting time of 4weeks. After several weeks of waiting with shockingly unsatisfied substandard unprofessional

Products used:
V10 engine

Service
Value
Thumbnail of user darrels13
Texas
45 reviews
178 helpful votes
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September 18th, 2019

I have been on Facebook for 10 years and have posted many, many comments on issues from a conservative point of view.

Lately how ever I have had two posts removed and had posting restricted for period. The first post was about Facebook's favorite criminal activity, one that has been frequently in the news for the last three year.
I am deleting my Facebook account. Not worth the hassle to put up with their crap
The other had to do with Facebook censorship of conservative points of view. Never mind certain left wing group and other of liberal view point can post threats of violence and brag about acts of terrorism they have commented without being shut down.

All of these reprisals from Facebook began after I won a dispute over a fraudulent charge on my credit card.

Planning on deleting my profile later today.

Facebook has a very loose definition of hate speech. Mainly anything with a left view is permitted. One star is too many for this site. In fact I was suspended for saying my wife is Asian, not American and fakebook called it hate speech. My wife is from the Philippines there for Asian.,

Thumbnail of user barbaran1018
Hungary
2 reviews
0 helpful votes
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July 22nd, 2022

Dora Bartha admin of her Facebook Group Vintage/Retro stuff for sale Budapest is a SCAM. She is selling horrible overpriced broken things (which they dare to call vintage) through this group ILLEGALLY in a dirty warehouse, in Budapest, Zugló. Enough of these scammers with their dirty old stuff.
There Facebook group is Vintage/Retro stuff for sale
This is the scammers Facebook profile: https://www.facebook.com/dora.bartha

Products used:
None of these products can be used.

Thumbnail of user stephenr106
GB
4 reviews
13 helpful votes
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September 4th, 2019

Banned from commenting for 24hours, just because I said I'm straight and would never date a transexual on my own profile... apparently im a bully? According to facebook..

Thumbnail of user vs306
Massachusetts
1 review
6 helpful votes
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July 4th, 2023

Locations on Facebook are different all the time waretown pa Puerto Rico an other states which can lead to ur information being hacked I started a new Facebook an it just got hacked they get ur information an t mobile is no better with there data breach tmobile guy on NC ave mark you better check on this
Settlement

Service
Value
Shipping
Returns
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Thumbnail of user ald120
Canada
1 review
0 helpful votes
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June 23rd, 2020

I have never been scammed and lied to so often about these people, do not use ANY of the apps, Messenger, Whatsapp, Instagram or any other company associated with Google OR Facebook. I AM switching search engines due to only this, the scams and lies. Hacked through FACEBOOK and it's puppet companies, Google shares your information, credit cards have been compromised. If you have enough nerve to call that person out, FACEBOOK will block you. Pass a comment with FACTUAL information if any MINORITY other than WHITE is mentioned, you will be blocked. If you want to waste your time and credit, join, if you don't stay away

Thumbnail of user chrisb219
Ohio
1 review
0 helpful votes
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December 19th, 2015

I have recently talked to one of the rudest owners of all time. Ashley over talks you when you are talking to her. She does not try to fix problems with her customers. I just spent $300 on a dresser. Once I got it home and took it out of the box it was not worth $300. The makers drilled a hole in the wrong spot and left the hole open. The back is warped severely. Ashley tried to say it was due to it being shipped and the change in climate. This is not the case since I had pictures to prove that they tried to put extra staples and screws in to hold the warping wood down more but they did not hold and busted through the wood. All I wanted was for a new one to be shipped to my house and the damaged one to be picked up. I guess "That is not how the world works" according to Ashley. Long story short I still have the same piece, nothing is resolved. She is not willing to make things right with her customer and she will never get a penny out of me. "Twice as Nice Furniture" that is a joke. More like "Twice as Junky Furniture with bad management" Do not waste your time and money here.

Thumbnail of user shannono141
California
2 reviews
0 helpful votes
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April 24th, 2022

Good app to connect and stay connected with friends and family. But Facebook "jail" as we can it is getting out of hand. Banning us when we shared it but when someone else does nothing happens. ‍

Service
Thumbnail of user samantham930
Massachusetts
1 review
0 helpful votes
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June 18th, 2021

Our previously booked DJ for our wedding cancelled on us last minute. We went through Bark and were immediately able to find a new DJ that will likely be a better fit than what we originally had.

Thumbnail of user jayd5
GB
2 reviews
8 helpful votes
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September 30th, 2010

I absolutely LOVE facebook :)! ! Its helped me get in contact with friends i havent been in contact with in years & even family members ive never met in another country! Its fun 2 read peoples status's. & even more fun commenting on them & getting into fun little debates where everyone gets involved! U can play games. Read horoscopes (my fav :). .). & even manage & build your own farm, cafe, ghost town empire! U can join crazy funny little groups which are shown on your profile page & helps others get an idea of the kinda person u are! It even helps update u on tv programmes uv missed coz EVERYONE has something 2 say about everything. From eastenders to x factor lol! As 4 peoples concerns about privacy... i don't understand the issue with it to be honest! Your in control of everything thats shared about u... even down 2 who can look through certain photo albums u put up. U can hav 200 people on your friend list & 5 photo albums but if one of the albums are of family or children u can adjust the settings so that out of your 200 friends only the ones you've registered as family can view that one album. & that will only stand 4 that one album! U can adjust the privacy settings for everything to suit u whether it b who can read your status's or who can find ya 2 add u as a friend 2 start with! & even if that aint good enough then its still the individual persons choice what to put on there in the first place! Its fun. Entertaining & in my eyes 100% safe & secure & i personally couldnt live without my facebook lol :) x

Thumbnail of user nonyb
North Carolina
1 review
0 helpful votes
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January 27th, 2022

No longer a social networking tool. Every second or third thing that I see is an ad. No exaggeration. No matter what I do to get rid of them. Starting to become insulting.

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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