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Facebook

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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user shiloua
Florida
1 review
2 helpful votes
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June 20th, 2018

The owner is rude and have no manners. Don't ever shop at this store. It's located in the Wellington Green Mall in Wellington, FL. Learn some manners before you do public service.

Thumbnail of user elliec1
Florida
9 reviews
42 helpful votes
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April 6th, 2012

I have my only social profile on Facebook and its worth it. I have read people talk so much about privacy issues, I myself is now a little confused. Otherwise its fun.

Thumbnail of user ashleyb1910
Texas
1 review
3 helpful votes
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February 8th, 2023

I made a purchase from Adidas through a facebook retargeting ad late November, when I was done it asked if I wanted to save payment method and looked like samsung pay so I mistakenly added it. Less than 24 hours later, my account was logged in from Brazil, they changed my phone number for 2 factor authentication and posted something that went against community guidelines and my account was disabled. I made the HUGE mistake of linking all my business accounts to my personal facebook (you are forced to with posting apps) and consequently my business accounts have been disabled as well. Facebook has ZERO customer service and I have literally tried everything to plead my case to them via help center, email, and I even purchased a portal device just to talk to customer service. They all tell me there is nothing they can do.I think companies should stop running ads on facebook if you are only going to compromise your account by purchasing from them. Facebook knows this is an issue but does not care about its consumers enough to fix the problem.

Tip for consumers:
Do not add credit cards to your account. Facebook knows this is an issue with hackers and does nothing to fix it and has no resolution on consumer end.

Products used:
Facebook

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Thumbnail of user julimarc
Minnesota
6 reviews
36 helpful votes
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May 15th, 2011

I would not say that I don't recommend Facebook, but I also wouldn't recommend it either. Admittedly, I like Facebook in the sense I would like any social network: the ability to contact people who I sadly cannot keep in touch with in any other way. Sadly, Facebook does have all these issues with protecting users' information. Just recently I noticed that if you want to use a secure connection, you have to enable it in your settings. Why can't it be done automatically? Facebook is losing my trust. They just seem to do things in the blink of an eye - many times have I found that suddenly Facebook changed (for the worse), and I have to start figuring everything out. I would say, if you want to stay in FB, be careful, avoid all those scams that will come across, and take care of your privacy. Use the strictest settings possible, and please, be careful with the personal information you reveal. Personally, if most of my friends and family members would switch to another social network (or even better, emails, calls, letters), I would probably leave Facebook in a heartbeat. It does not feel like they care about their users anymore.

Thumbnail of user dougc37
North Carolina
46 reviews
92 helpful votes
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February 3rd, 2017

If you are a subscriber/user of facebook and don't have a job, Think about deleting your facebook page. Face book is now against the Executive order to keep illegals from entering the country, WHY you might ask- because they employ these "what they call immigrants". What they mean is -this is cheap labor that we employ, now you have stop our source and we will have to pay Americans more money to do the same job. Face book wants to continue to bring in illegals and use them for the jobs we should be getting. The illegals, get welfare, no taxes and other government benefits. What do we get Nothing, including a job. Tell face book if they want to employ illegals move to Mexico, Move to Iran, Move to Pakistan, but until they do-EMPLOY AMERICANS AND STOP COMPLAINING ABOUT A VERY GOOD AND POSITIVE POLICY THAT WILL HELP AMERICA GROW. Face book you are real losers. DON'T FORGET SEND A MESSAGE TO FACE BOOK TODAY-EVERYONE CANCEL USING THEM, PERIOD.

Thumbnail of user lewieh1
GB
1 review
2 helpful votes
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May 15th, 2023

Banned from account. No way of securing. Utter rubbish. Wouldn't advise. Banned for no reason. Will not help recover account and all ways provided by Facebook to fix this don't work.

Tip for consumers:
$#*!

Products used:
$#*!

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Thumbnail of user jamess29
Mississippi
11 reviews
59 helpful votes
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October 9th, 2018

Facebook is OK for what it is- a social media site that steals and sells your information. Understand that going in.
However, if you are at all political and not a demotwit, you get on their $#*! list. They will ban you for what seems like random things. I got 30 days for bantering with someone over a college football rivalry. Mudslime moderator thinks calling someone that goes to the University of Georgia a "DOG" is a horrible insult. It's $#*! like this that had made me swear at and swear off of disgracebook. I will soon be back from my latest ban but I will have no more use for facebook.
What you don't know about facebook is that when it bans you, you are also banned by all the other sites that you use facebook to log into. I DID NOT CONSENT TO GIVE THOSE BASTARDS THAT KIND OF POWER.
FU facebook. We're done.

Thumbnail of user daveh1396
Florida
2 reviews
6 helpful votes
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October 6th, 2023

Some guy photoshopped my picture and put text on it saying I have gonohhrea and syphillis. I have reported it several times to Facebook and their response is always the same:
To keep our review process as fair as possible, we use the same set of Community Standards to review all reports. We've taken a look and found that this content doesn't go against our Community Standards.
We understand that this might be upsetting so we recommend exploring the options available to control what you see.

I looked at Facebook Community Standards and this is one of them:

DIGNITY
We believe that all people are equal in dignity and rights. We expect that people will respect the dignity of others and not harass or degrade others.

How does that post not harass or degrade me? Facebook and Mark Zuckerberg are losers.

Thumbnail of user steveh149
New Jersey
2 reviews
11 helpful votes
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July 14th, 2016

We provided software for this business for a one-time charge with no annual support fees and free software updates. As with everyone the agreement is that there will only be a charge for contacting us for support (by any means for any reason) when contact is made. We heard NOTHING from this person for 6 years. Recently she asked for assistance and was charged $10. To avoid paying, she first claimed that the instructions she received weren't helpful. The instructions were helpful which is aside from the point that she contacted us for support and in doing so, required someone's time to respond and was rightfully charged a meager $10. When her argument was refuted, she then resorted to claiming to have had problems with the software. It was pointed out that free software updates had been available at any time and her decision to not upgrade was not our responsibility. She then resorted to writing a seething review online flaming about how terrible our service is. Quite an effort to save $10.

Thumbnail of user ryderw8
Virginia
1 review
0 helpful votes
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June 24th, 2022

Literally all I said was I hate to admit. And they banned me for hate speech I wasn't attacking anyone so whats the point and I have groups I have to manage I don't have time for games now I gotta DM other admins to post announcements yall are getting pathetic. I can't even say" say two small words without losing access for 30 days if you don't want me using the app say" so I can free up storage.

Thumbnail of user lucag11
Finland
42 reviews
71 helpful votes
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July 1st, 2019

ANTI SPAM SYSTEM BUGGY
I am reported as a spammer because I wrote a comment about homelessness, in a homelessness thread.

RANDOM MARKETPLACE BLOCKING
I got blocked from the marketplace for no reason.
The system tells me: we will let you know in 24hours, but more than two months are passed and I don´t get any information about why I am blocked.
I had high ratings on the marketplace and none of my listing violated the rules.

Service
Value
Thumbnail of user maureenw16
New York
1 review
0 helpful votes
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February 20th, 2017
Verified purchase

I wish you were able to see how the face fits before its done for starters. You do not have access to full photos on my smart phone. Other than that its fun to do.

Thumbnail of user markm1225
Philippines
1 review
1 helpful vote
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July 5th, 2019

This site/app is a good thing to do when you have free time. You can be updated to what's going on with your childhood friends, relatives and crushes. Good place to practice your FBI skills.

Thumbnail of user doscm
California
1 review
1 helpful vote
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January 19th, 2019

Dosc (Jason Urbina) is a Producer/DJ based out of San Francisco, California. Jason joined an arts school with a discipline in Audio Engineering at an early age. Swiftly he elevated his path to on-boarding as a Recording Engineer and leveraged the studio environment to develop his first project: Patch. Patch was a nice reflection of Jason's early audio experiences, environment and influences. Being a Recording Engineer in a Bay Area rap studio; his sound led to groovy gangsta percussion patterns with solid summery-vibe melodies and swing. Patch has since been shelved but the ambition still whispers from time to time.It wasn't until the grooves of Format: B, funky chord jabs of Paco Osuna or the energy of Pan Pot; did Jason take a dip into the Minimal, Techno, and Tech- House world. Here and now, we have a unique yet familiar sound, heavy drums, joined with the feel-good and groovy melodies. This is Dosc. Come listen.

Thumbnail of user aresha
California
3 reviews
1 helpful vote
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March 3rd, 2022

Some how suckerburg thinks he rules the internet and the 1 st amendment doesn't apply to him or facebook
Wait until his wife leaves him... then he will know and... she is leaving soon :)

Tip for consumers:
use other websites for social media and advertising

Products used:
none

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Thumbnail of user andrewk25
Pennsylvania
9 reviews
9 helpful votes
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October 11th, 2012

Great site wonder if they will ever be able to monetize it. Was a lot better when the site did not have your whole family logged on but it was just a matter of time.

Thumbnail of user roxyr14
Texas
10 reviews
21 helpful votes
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July 15th, 2021

Facebook has gone too far on censoring posts. Things that can't even possibly be considered offensive are flagged and get you 3 day bans. Basically, if you post anything, however harmless it may seem, you're in danger of catching a ban. No point in being a member of Facebook if you have no free speech at all. Marketplace is horrible. I tried to buy one item that the seller offered shipping on, never heard from the seller and 3 days later my order was cancelled without a reason. People who put up car ads are completely unresponsive or flaky. My favorite is one guy who never answered any questions from anyone on his car he had listed for sale. Wouldn't tell anyone if the car had a title, had no useful information in his ad at all, horrible pictures, and then 3 days later, doubled the price of his car, still not stating whether he even had a title or not. He finally decided to reply days after doubling the price of the vehicle, stating he would not accept a PayPal deposit or anything for the car, even though he lived hours away, and would not guarantee he wouldn't sell it out from under me. And the man had the most impossible hours for anyone to pick up the car. Marketplace seems to have the worst sellers.

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Thumbnail of user jessy
Canada
1 review
1 helpful vote
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April 2nd, 2009

Connecting a world - facebook is a great tool to connect everyone that has something to share, and we all do! It's great for the progress tracking of our peers and ourselves.

Thumbnail of user alfonsos16
MK
11 reviews
23 helpful votes
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June 3rd, 2014

Few years ago I would give it four or five stars, now only two.
Because they got so greedy I have to manualy subscribe again, to things I like to follow (unless they pay facebook already).
There is also so much spam (SPONORED POSTS) on FB that is iritating to the point that I decided not to use it any more. I switched to G+ and asked all my friends to join.
It is much better (at least for now).

Thumbnail of user andym12
Romania
1 review
3 helpful votes
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October 13th, 2011

I found all my lost connections here. I like that I am able to see what everyone is doing and talk to a lot of people that I'd probably forgotten eventually.

Thumbnail of user nataliab12
Ukraine
1 review
0 helpful votes
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December 6th, 2015

Am natalia, live in ukraine, kiev., love travelling, speak english, russian and ukrainian language
Love sport.
I think a good mindset i a will to success,, adventure is creative and creativeness is fun
Love for animals. Easy going and friendly,,, so many interesting to do in the world choose whats best for you
BONDENRENKO, NATALIA

Thumbnail of user angelac2293
Kentucky
3 reviews
2 helpful votes
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March 12th, 2023

I have been hacked on Facebook 2 times and I have reported it and my friend's have reported it and Facebook won't take them down and now in my new account they have blocked me from commenting or anything in the groups im in and I did nothing wrong I have seen worse commenting then mine and I'm not in any bad groups but this has happened 2 times and I don't understand why I didn't do or say anything wrong

Tip for consumers:
Just saying something is wrong with Facebook and you can't contact them directly anyway what so ever the just answer site wants to charge you and the phone number is fake they just won't your personal information so what do you do

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Thumbnail of user mohamadt12
Morocco
1 review
0 helpful votes
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April 1st, 2022

Connecting with friends has never been faster. • See what your friends are doing • Share updates, photos and videos • Receive notifications when your friends like your posts

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Thumbnail of user sams243
Germany
22 reviews
212 helpful votes
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February 2nd, 2016

No day passes that I don't at least check what everyone is doing. And I do this for many, many years now. Facebook.com is stil part of my everyday life.

Thumbnail of user noraw95
California
2 reviews
0 helpful votes
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April 12th, 2023

Ordered several items on March 19th and still waiting. I emailed customer service twice with no response. Either deliver my items I have paid for or give back my money.

Service

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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