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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user issacw9
New York
3 reviews
3 helpful votes
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October 19th, 2017

Messenger is their greatest app I suppose. Has lots of functions as for a text messenger app and quite a clean interface that doesnt annoy me with extensive detail.

Thumbnail of user winifredb6
Poland
2 reviews
4 helpful votes
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October 18th, 2018

Facebook absolutely disrespects your privacy. It gathers too much data about you and locks you out of options to fully customize what you don't want to share with others.

Thumbnail of user patk88
Georgia
6 reviews
18 helpful votes
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September 26th, 2018

Zuckerberg has lost not only billions of dollars of his personal wealth (TERRIFIC!), but HE is responsible for the disaster that HE and his company created by tricking zillions of people all over the world into trusting Facebook, when all He & Facebook ever wanted is to gather ALL of OUR personal information and sell it! I, and others I know, NEVER put our REAL info on Facebook! Friends are people you actually know! Not people you collect on Facebook! People who have to find "friends" that way are cheating themselves. Fight back!

Thumbnail of user chinyeref
Bangladesh
1 review
0 helpful votes
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August 1st, 2017

Feel like a queen when you wear each outfit. I want to make women FEEL their best by looking their best! My genuine guidance and eye for style helps women obtain a sense of style that best fit them.

Thumbnail of user kevint714
Colorado
1 review
0 helpful votes
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November 18th, 2020

Facebook censorship is the worst! Especially when it comes to Conservatives! It really is none of Facebooks business what I post on my personal wall as long as it does not violate community standards which they DO NOT! Facebook platform is less than desirable leaving me searching for other platforms that do not violate my first amendment rights. Here's just one example of MANY post I have made that they covered. I clearly state "FALSE, THIS IS KIRSTEN GILLIBRAND NOT DR. FORD" nevertheless Facebook "fact-checked and covered it up stating "false: photo doesn't show Christine Blasey Ford." Well no s@%# Sherlock that's what I just said! Plus, I was put on a "TEMPORARY BLOCK" from commenting on public post for no reason or explanation as to why and that "temporary block" has lasted 8 years. Facebook will not even respond to my many complaints regarding this issue so, I am done with Facebook. It has a fascist Nazi atmosphere I do not find appealing.

Thumbnail of user joyces43
North Carolina
1 review
0 helpful votes
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April 25th, 2016

I ordered a blouse (black and white checked). What I got was NOTHING like what was pictured. Poor material, small size and ugly. Plus it took weeks to get here. Rosegal is a very poor company

Thumbnail of user frederickb39
GB
4 reviews
28 helpful votes
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October 16th, 2014

Facebook as its fare share of scammers. It started off being a social site, now I am not sure if it is not a porn site as well looking at some of the people on there.

Thumbnail of user tracyb59
North Carolina
1 review
1 helpful vote
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June 22nd, 2015

Ok, do not come to this place. Last week I made my daughter an appointment for box braids, 8 am this morning. When we arrive, I find out that are they a person short, but the stylist thought it would be ok. After an hour, the next appointment walks in that the single stylist did not know about, two little girls who need cornrows removed, washed, and redone. The stylist is now in overwhelm mode to the point of tears, so she is calling EVERYONE in her phone that ever held a comb, trying to find help. The owner (who doesn't do hair and works at the prison) and all the other stylists, don't answer or return her calls for help. My daughter and I feel so bad for her, that we start taking down one of the little girls braids, to keep things moving. Now one of the little girls is screaming at the shampoo bowl, like someone is killing her and the poor stylist is doing her best to keep the situation under control. Needless to say everyones, nerves are fried. So after all of this, we start to discuss what would happen if she can't finish everyone today... and then it comes out that the salon policy that you must pay upfront (which we did) but there are no refunds. In my 40+ years on this earth, this has been the most unprofessional, ghetto/ratchet salon I have ever had the misfortune to find. You have been warned….

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Thumbnail of user fionam12
Australia
1 review
4 helpful votes
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December 25th, 2014

NEVER, EVER give them your email address because the emails keep coming and despite trying to unsubscribe from the site, they don't stop filling your inbox. Total spammers. Stay away.

Thumbnail of user larig
Brazil
2 reviews
0 helpful votes
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May 8th, 2019

Great platform. You can do almost anything with it. Super practical. Very easy to use. Great!
Great for personal use and mostly professional. Wonderful indeed. Love it too much.

Thumbnail of user emilyb241
Florida
76 reviews
124 helpful votes
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August 6th, 2018

Personally I dont go on Facebook that much because I just have my family on there and Facebook seems to have a lot more older people then younger, but Facebook is a good app to know what you're family's up to.

Thumbnail of user nathanw6
Indiana
6 reviews
9 helpful votes
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August 12th, 2012

Majority of the users are idiots, ads and "mutual friends" are constantly shoved in your face, and one way or another, this site will remove your faith in humanity.

Thumbnail of user hollyg7
Nevada
2 reviews
0 helpful votes
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November 8th, 2013

Good social networking goes on. The usual politics go on, just like in any group situation with humans. Possibly a good place to do business, depending on your business.

Thumbnail of user summas
Washington
1 review
1 helpful vote
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March 21st, 2023

I had my account since 2006. I just got hacked by Islam Nagel okasha. They took over my whole life. They have access to me and my kids life with no problem. How is it so easy to hack into someone account but the person who account it is has to got through hell to just report the problem. You can't talk to anyone Directly everything is Computerize Like it's a program. How do I feel safe knowing that my life and my kids life can be taken by anyone who can hack and Facebook System. Islam Nagel okasha can be a killer a kidnapper and yet he has access to me and my kids life Facebook is not something I'll continue with using I just want to get Islam Nagel okasha off my account so I can delete it for good. The internet is not safe and Facebook don't care about anything,but more people joining. How can anyone feel safe knowing that anyone who is smarter then Facebook can just hack into anyone life. This is scary and crazy and I honestly Fear for me and my kid's safety. Please think about what you are using Facebook for because they honestly can't protect us from hacker.

Thumbnail of user stul5
New York
1 review
0 helpful votes
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April 16th, 2018

Been locked out of my $#*!ing account for days & these stupid $#*! $#*!ing $#*! choking male & female $#*!s seem to be unreachable since they dont have a customer support hotline & dont respond to emails! These dumb $#*! mother $#*!ers dont seem to realize that if their web firewall security system is triggering more false alerts than legitimate ones then wouldnt that be a $#*!ing hint that somethings wrong with their security system... hmmm... earth to all the dumb $#*! $#*!ing facebook staff: open your $#*!ing eyes & start using your $#*!ing heads! Something wrong with your websites firewall security system and you either need to fix it or establish a customer support hotline that your users can contact you on! This is $#*!ing ridiculous & their phony nonsense bull$#*! has really been pissing me the $#*! off! Why the $#*! do people like using this bull$#*! $#*!ing website so $#*!ing much? No wonder their ratings have been significantly declining recently. Its most likely due to this bull$#*!!

Thumbnail of user raymondp316
GB
1 review
1 helpful vote
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November 18th, 2021

I have been with facebook for a number of years now and today closed my account, have been subjected to constant unfair blockages unable to post or even respond to friends posts due to them making accusations about bullying and unacceptable comments which are completely unjustified, there seems to be an increased prejudice where Fb seems to work to a political agenda and doesn`t allow members to express an opinion that goes against it, watching video clips and making comment on them which is based on what the videos are depicting seems to upset fb and you find yourself being unable to pass any comment for 30 days. Being treated like a 5 yr old and being scorned for answering back is what it feels like although you aren`t even able to respond or engage in dialect about why you are blocked and believe me once you`ve been blocked once you are stalked and targeted as though you are a known criminal. Today I was told that I had 7 comments that went against FB`s policy however I couldn`t` tell you what the comments were or what they were related to. So I have decided enough is enough they are getting far to big for their boots and are constantly being put under the magnifying glass for there information and data gathering on members which is in itself a concern.

Thumbnail of user carlac268
Colorado
1 review
1 helpful vote
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November 25th, 2020

Facebook has too many ads and censors funny memes. Not a place you want to go for freedom of speech. They dictate what you see in your newsfeed. Go to MeWe much better

Thumbnail of user rogers1337
Belgium
1 review
3 helpful votes
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August 29th, 2023

Free speech is dead unless you are from the far left Marxist group
Don't tell the truth cos they just block you
No recorse your gone
No appeal nothing they think they are god
The worst platform in the world

Service
Value
Thumbnail of user nancyi621
Ohio
3 reviews
0 helpful votes
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June 20th, 2022

Stay away. This platform is addictive and prevents you from establishing a healthy lifestyle of human experiences, outdoor experiences and just being a human being in general. Not good for the soul.

Tip for consumers:
Don't use this evil site.

Products used:
Facebook is evil.

Service
Value
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Thumbnail of user francisb117
Florida
4 reviews
3 helpful votes
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August 6th, 2020

I have been working with FB for years and the ad managed has become so buggy and difficult to use. I also think the ability to target users has really gone from good to poor.

Thumbnail of user jonl33
Florida
3 reviews
8 helpful votes
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August 2nd, 2014

Pretty worthless now. My news feed is full of sponsored posts, I cant see what my friends are up to. Still ok for keeping in contact, but the news feed section is worthless now: (

Thumbnail of user harrietc34
Indiana
3 reviews
2 helpful votes
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September 16th, 2021

I stopped by the Amoco gas station at 2299 Greenfield Ave, Noblesville, IN, on 9/15/21 around 12:15 am. I purchased gas and got quarters for the air machine. I put $2.00 in the machine, but it was not working, so I went back inside and told the cashier that the air machine took my money and no air came out. He was on the (speaker) phone talking when I told him, and I heard some guy tell him "No Refund". He went outside and couldn't get the air to work, that's when I told him that I want my $2.00 back, he got very angry and started speaking in his native language. We both went back inside, he got the $2.00 from the cash register and threw it at me, then told me to get out. This Rude guy was an older man with white hair and a beard. The customer service there is absolutely Horrible, the worst that I have ever encountered. I will Never patronize that gas station ever again. Instead, go to the Speedway gas station across the street. You'll get much better customer service and they don't throw things at you.

Service
Thumbnail of user nityas4
India
22 reviews
142 helpful votes
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April 29th, 2019

I joined Facebook 10 years back when some known person introduced me & requested me to join it. It was all trust that mattered to me and as it was a new social platform that helped many of us to connect with our lost & old friends.
But by time I felt the loss of trust and misuse of our personal info & I almost lost the touch with FB.
Now as am unable to complaint or send feedback to Facebook for what they doing is really intolerable.
Mentioning few of the important things that Facebook need to take care of is would be very good for many users as well:
Kindly don't send me notifications to post on my timeline.
Kindly stop suggesting friends online to me as am really not interested in it, same goes in the newsletters and notifications.
And I only respond to friends sometimes as am not regular on Facebook and I love commenting on their posts, but I get the comments of all the people who comment after I've commented on the same post.
And also I get notifications of Pages whom I've not Liked or followed.
Trust is Must for me. Let's face it.

Thumbnail of user williamh3735
Kentucky
1 review
0 helpful votes
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June 12th, 2022
• Updated review

Really hate being censored! Plus I get out in Facebook jail for post from 2 years ago. Then for sharing stuff I find on Facebook I get in trouble for that! What monkey is running the show?

Fact checkers
June 5th, 2022
• Previous review

It seems Facebook has been taken over by socialists, the fact checkers are a joke. There is no Free speach! If you post the truth the sand jockeys get butt hurt and violate you. Thier fag community standards support terrorists and perverts

Tip for consumers:
Facebook is ran by terrorists

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Thumbnail of user annc18
Louisiana
11 reviews
29 helpful votes
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April 12th, 2013

Totally sucks you in and destroys your social life. I wish people lived back in the days before narcissism and ego were so celebrated. You aren't that interesting.

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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