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Facebook

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Overview

Facebook has a rating of 2.2 stars from 1,668 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 620th among Social Network sites.

  • Service
    389
  • Value
    355
  • Shipping
    233
  • Returns
    217
  • Quality
    331

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.2%
Positive
13
Neutral
1
Negative
29
522
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Reviews (1,668)

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Reviews that mention popular keywords

customer service (63) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user stephanieh5
Utah
3 reviews
2 helpful votes
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December 20th, 2011

I like facebook, i think as long as you don't put on any personal information and don't give out what your lifestyle you can get to know people and old friends.

Thumbnail of user albertom40
Canada
5 reviews
11 helpful votes
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April 27th, 2014

Decent Social Media platform with regular updates and new features.

Although, their privacy policy is also always changing and becoming more and more Machiavellian.

Thumbnail of user rays520
2 reviews
0 helpful votes
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March 14th, 2021

I love Facebook, because Facebook is very-helpful platform to connect known or unknown person and communicate each other. Facebook messenger system is too good.

Service
Value
Quality
Thumbnail of user jesser2
California
79 reviews
213 helpful votes
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October 28th, 2016

Facebook on the surface seems like a great place. You can make new friends or reconnect with old ones. But once you get on the wrong side of the punishments you will see the full picture.

If you posted some risky or otherwise inappropriate content you can expect a block. It starts out as a short block, as little as an hour. It will eventually reach 30 days.

Most of the time the blocks will occur just hours after your post is made, meaning someone reported your post and Facebook decided to take action.

But sometimes it will be many months after a post is made that the punishment occurs. I am currently two days into a 30 day block for a post made about 8 months ago.

Facebook may not be the one to blame here. It is very likely I have a stalker who digs through older posts to report me and get me in trouble months after the fact.

If you ever get this punishment it is in your best interest to go through your older posts and remove any that might get you in trouble. Because otherwise you might get another unjust block.

If Facebook weren't so overzealous with retroactive blocks I would rate them highly.

Thumbnail of user shivanig1
India
1 review
0 helpful votes
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November 5th, 2017

Few days back I received my outfit ordered for my engagement. It was beautiful and very nicely made. Work was beautiful and exactly as I wanted. With a perfect fit.
Thank you for making my day!

Thumbnail of user teresah180
Teresa H.
New York
1 review
3 helpful votes
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October 29th, 2018

I had been a member of Facebook for several years and as of tonight I have deactivated my account. It all started within the past two years. Hatred, anger and hostility towards political rivals. I'm 56 years old and I have been a Republican sense I was 18. Please do not hold that against me. I am more of the middle bipartisan Republican. I normally don't go on Facebook anymore. Not like I use too. And I have tired my very best to stay away from the political grim that's on there but in this one case I felt I needed to defend this person constitutional right of free speech with the man that was harassing her.

And what do I get? This same man that was hassling this woman, mind you, anther Republican calling me all kinds of nasty names. I mean this man was just down right nasty. I called him an idiot and left the post. Next thing know, Facebook tells me I went against their community rules and I would not be able to post. Fine. I deactivated my Facebook account. I will VOTE DEMOCRATIC this combing Tuesday and after the elections I will be changing my party affiliations and why? Because Facebook only looks at one post comments. They don't look at the complete conversation and why such a comment came about. This so REPUBLICAN is still on Facebook bullying people and getting away with it and Facebook is letting. If that how Facebook operates that's fine. Surely that can do with one less member. As for the Republican Party... I don't want to be associated with low lifes.

Thumbnail of user marca12
Tennessee
7 reviews
7 helpful votes
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June 14th, 2017

Facebook's customer service is worse than Comcast, which I would not have thought possible until recently. They disabled my account for listing a soccer jersey for sale on a Facebook page devoted to selling soccer jerseys. I used my own text, my own photo and my own account, but yet their system automatically disabled my account for violating intellectual property standards. They do not respond to requests for support, nor do they respond with any substance to BBB complaints I have lodged. All it would take is a semi-intelligent person to investigate, and they would realize something is wrong with their automated checking process. But since they will not communicate about it, I am left with no way to access the hundreds of photos and videos stored in my account, not to mention the hundreds of friends with which I kept in contact. What a pathetic, awful way to do business. They allow despicable content on their pages, for which people are not banned, but yet when someone follows the rules and their algorithms fail, they treat you worse than the pedophiles, stalkers, criminals, etc. that crawl all over Facebook...

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Thumbnail of user jingyunhu24
China
1 review
2 helpful votes
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May 10th, 2023

My profile is filled with tons of stupid ads about some weight-loss product which looks really suspicious. FACEBOOK really needs to work on their account security management!

Thumbnail of user cherylw5
Virginia
4 reviews
6 helpful votes
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December 20th, 2011

I am not happy with the unannounced changes and also the problems I have had with my security settings going back to Facebook's default settings without notification.

Thumbnail of user lindac289
Texas
2 reviews
5 helpful votes
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August 29th, 2018

Even if I elect to pay for faster shipping it still takes almost a month to get your order. I would order larger quantity if it did not take so long to receive.

Thumbnail of user suek171
Maryland
1 review
4 helpful votes
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October 30th, 2019

Customer service sucks, oh my bad what customer service. There is none! Facebook Sucks. I cant even recover my old account because it wont let me change my phone number!

Thumbnail of user leticiaa
District of Columbia
3 reviews
2 helpful votes
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February 3rd, 2014

I really love facebook. But sometimes I feel I lost my real life friend. Facebook make our privacy now become public. So don't too easy to expose about our life.

Thumbnail of user michaelj1995
Minnesota
7 reviews
1 helpful vote
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September 17th, 2021

A good place to share posts, pics and videos and to make friends with people all over the world. You can also like pages and posts and join different groups.

Thumbnail of user user7019
Australia
1 review
0 helpful votes
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February 23rd, 2022

Hopelessly useless for protecting customer
Privacy my useless Gmail accounts and zero cooperation in service tech response
Customer Service Google!?
FaceBooks big Disappointment from DOS
It's Spoilt brat attitude recently
Negative 5 Stars for what was done to all my google accounts

Tip for consumers:
Want Stress???
Interference constant advertising campaigns interfered with operation apps and third party corrupt $#*!

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Value
Shipping
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Thumbnail of user lenoran
Florida
2 reviews
18 helpful votes
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March 16th, 2015

I am very disappointed with FairyWigs and will never order from them again or advise anyone else to order from them. After waiting for a little over a month, the wig I received was not the one I ordered. I let them know within the seven day they give you, that it was not the right wig. I took picures and emailed them to the company. They gave me all kinds of excuses as to why the wig did not look like the one ordered. When I ordered my wig I ordered it with the understanding that I can return it, if something was wrong with the order. Instead they offered to refund me $16.00. The other was to tell me that I will have to pay stiff overseas shipping charges if I choose to have another one made. I wanted what I ordered and if they had given me that choice and let me know they would get the new wig to me at no more cost to me, I would have accepted that and waited another month to receive the new wig. At this point I will never order from this company or any company associated with them, every again.

Tip for consumers:
Do not order from this company. If you get the wrong wig they will take it back without warning you that you may have to pay extra for overseas shipping.

Thumbnail of user howardk150
California
1 review
0 helpful votes
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September 8th, 2021

I will never buy another ad through facebook.
I have seen page after page, and post after post, be deleted (or hidden) per facebook's agenda. Facebook is crushing truth and free speech.

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Quality
Thumbnail of user johnc1909
Pakistan
2 reviews
1 helpful vote
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December 22nd, 2018

It is really nice app but i have some kind of privacy concerns about it, whenever i meet a person, i find him in my suggestion,. How is it possible, do they know who I meet?

Overall nice app

Thumbnail of user maheshp13
Nepal
2 reviews
0 helpful votes
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May 30th, 2019

I know that Facebook is the best application to connect with people. And i like lite version of Facebook. Which is only 1 mb with best features. That's all.

Thumbnail of user sarahm1872
Texas
1 review
0 helpful votes
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February 11th, 2021

So my account was hacked by a mutt in Lagos, Nigeria, and Facebook team has done absolutely NOTHING to help get it back or even shut it down. The hacker is literally using my old account to SCAM PEOPLE and Facebook says it does not go against community standards? So you telling me scamming, account hacking, account theft and exploitation, and even identity theft does not go against community standards? Huh? BULL$#*!! I do not even care that Facebook Team did absolutely NOTHING to help me get my account back. After all, I can always make a new one. But I cannot tolerate them allowing a HACKING SCAMMER use the account to do illegal scamming $#*! UNDER MY NAME/MY IDENTITY.

Get your $#*! together Facebook. Do your goddamn job and either help me get my account back or SHUT IT DOWN so that $#*!ing SAND MUTT cannot use it to prey on other people!

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Thumbnail of user mitalib1
India
1 review
0 helpful votes
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May 21st, 2019

They should focus on improving their privacy. After the data breaching incident, many people have left Facebook. So for the time being their main aim should be improving their users' privacy.

Thumbnail of user scottb2859
North Carolina
1 review
0 helpful votes
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December 29th, 2022

I got an estimate the day after I called, and the work was done within the week. Although it has only been a short while, I am very pleased with the work done.

Tip for consumers:
Do research on quality of work and prices.

Products used:
Gutter guards

Service
Value
Shipping
Quality
Thumbnail of user rahulp136
India
4 reviews
3 helpful votes
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September 13th, 2023

Facebook will look into your business if you post and paid for boost post and will restrict your account for anything like Human Exploitation and you will think what the fcuk.

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Thumbnail of user steves39
California
7 reviews
20 helpful votes
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June 8th, 2011

There is no doubt in it that facebook.com is the largest social media website. An excellent site with all features an advanced social media website should have..

Thumbnail of user writings2
Germany
4 reviews
22 helpful votes
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March 14th, 2016

I cannot wait for the day when facebook is over...

It is the definition of greed and narcissism and this is nowhere more clear than through the actions of the arrogant and childish owner.

Thumbnail of user shahida39
India
1 review
0 helpful votes
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February 24th, 2022

They didn't take down the post comments and who didn't follow the shown guidelines but they take down the post/comment who didn't offensive/braking the rules.
Religion, Gender & More Types Of Problem Going On There But Still They Act Like They Are Good.

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Quality

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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